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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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Corporate travel trends for 2018

eHotelier.com·17 August 2018
Turkish Airlines, the airline that flies to more countries and international destinations than any other airline, and Skift, the largest industry intelligence platform providing media, insights and marketing to key sectors of travel, have launched the 2018 Global Business Traveler Report.
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Millennium Hotels partners up with Chelsea Football Club

eHotelier.com·17 August 2018
Millennium Hotels and Resorts is delighted to announce an exclusive three-year partnership with Chelsea Football Club ahead of the Blues’ first home game of the season.
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The latest from the innovators in hotel technology

eHotelier.com·16 August 2018
Held annually near the end of June – this year in Houston – the Hospitality Industry Technology Exposition & Conference (HITEC) ostensibly represents the pinnacle of tech shows for what hotel properties can implement to increase guest satisfaction and back-of-house efficiencies.
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Luxury hotels offer exclusive guest experiences

eHotelier.com·16 August 2018
As part of Hilton’s new innovative web platform that offers a range of new and exclusive experiences across its luxury brands, Waldorf Astoria Hotels & Resorts and Conrad Hotel & Resorts, two tailor-made contemporary art tours have launched exclusively for guests staying at Waldorf Astoria Berlin or Conrad Istanbul Bosphorus. From private art collections to colourful street art, guests will uncover the hidden and manifest treasures of these two iconic cities’ dynamic and differing art scenes.
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Why summer is the best time to hire

eHotelier.com·15 August 2018
Summer is a time we all look forward to. The summer weather is warmer, kids are out of school, pools are open and the long awaited trips are enjoyed. The period between tends to be jam packed with events. Occupancy in hotels is often high, but the volume of candidate interviews tends to slow down, as hotel leaders focus on running the property, as opposed to staffing it adequately.
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Alila Hotels and Resorts chooses Infor

eHotelier.com·15 August 2018
AlilaInfor, a leading provider of industry-specific cloud applications, today announced that Alila Hotels and Resorts has deployed Infor Hospitality Management System (HMS) and Infor Revenue Management Solution (RMS) for its hotel operations in Kuala Lumpur to increase business agility and further enhance efficiencies.
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Online travel booking platform market to grow 11.1% during 2018-2022

eHotelier.com·15 August 2018
An important aspect motivating the development of the market is the growing diffusion of smartphone and internet. The speedy technical improvements have directed to the augmented diffusion of smartphone and internet all over the world in the previous period. Mobile phones perform an essential part in the worldwide market of online travel booking platform. The internet connectivity has turn out to be inevitability at offices, home base and in community spaces too.
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Chef Albert Adria to open a cake shop in London

eHotelier.com·15 August 2018
Adrià, who was voted ‘The World’s Best Pastry Chef’ by The World’s 50 Best Restaurants, runs an empire of restaurants which range from the perpetually sold-out avant-garde tapas bar Tickets, to Hoja Santa, a modern Mexican table that was awarded a star in the 2016 Michelin guide, and his lauded latest venture, Enigma. Cakes & Bubbles marks Adrià’s first bricks and mortar establishment outside Spain.
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The hottest trends for luxury travellers

eHotelier.com·15 August 2018
While well-known hot spots are still firm favourites, including the United States, Italy and France, other more distant locales are also emerging as desirable destinations. Known as a leading trend forecaster in the industry, Virtuoso has surveyed its UK travel agency members to uncover the hidden gems and popular-with-good-reason destinations on everyone’s wish list.
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How to take your piece of the wellness and wellbeing travel pie

eHotelier.com·14 August 2018
Wellness and wellbeing. Sounds like a hippie trip to the mountains or something similar, right? If you think that is what the wellness and wellbeing industry is all about, oh how wrong you are. Here I will attempt to summarise and explore everything that the wellness travel industry holds in potential, and why you, as a hotelier, should capitalise on it and more importantly, how.
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Most demanded destinations in 2018

eHotelier.com·14 August 2018
Pacific World, the leading global destination and event management company, has released its mid-year review of the most demanded destinations in 2018. In Asia, the countries that have hosted the most events in the last six months are Hong Kong, Thailand and Vietnam. In Europe, Spain leads the list with a remarkable performance by Barcelona, followed by the UK and France.
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OTA Insight continues U.S. growth leading into Hotel Data Conference

eHotelier.com·14 August 2018
OTA Insight, the cloud-based data intelligence platform for the hospitality industry, continues to expand its presence in the U.S., following the recent signings of key partnerships with Westmont Hospitality Group, Sandman Hotel Group, Dimension Development, Kana Hotel Group and Outrigger Hotels and Resorts.
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Preliminary July data for Sydney hotels

eHotelier.com·13 August 2018
STR’s preliminary July 2018 data for hotels in Sydney, Australia, indicates performance affected by significant supply growth and less market events.
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How hotels can tap into the growing package market

eHotelier.com·13 August 2018
International package demand is growing. Hoteliers can learn from the top international feeder markets to tap into this increasingly valuable market.
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North Island's new goal: a pure, plastic-free private island

eHotelier.com·13 August 2018
North Island, Seychelles has banned plastic straws from this exclusive private-island destination, known for its pristine natural environment and progressive conservation initiatives. In taking its first steps towards becoming a completely plastic-free island, North Island hopes to accelerate positive change around the world by providing a leading example of sustainable tourism.
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How to build an emotional bond with demanding hotel guests

eHotelier.com·12 August 2018
Imagine walking into a fresh hotel room after a long flight; dropping your luggage, collapsing onto the bed before noticing your favorite magazine resting on the table out of the corner of your eye. Seated next to it is a welcome letter addressed to yourself and an iPad tailored toward local services (yes, food delivery!). On the wall, there’s a television with Netflix open and beneath it a selection of complimentary snacks.
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Scotland's 2018 hotel investment booming

eHotelier.com·10 August 2018
Real estate advisor, Savills, has announced that in the first six months of 2018, hotel investment in Scotland reached £389.67 million, doubling the total investment volumes recorded in 2017 at £195 million*.
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Welcome Systems and Cendyn offer tailored guest marketing campaigns

eHotelier.com·10 August 2018
In a move designed to help independent and boutique hotels better engage with and retain their guests, Welcome Systems has announced a strategic partnership with Guestfolio, Cendyn’s customer relationship management (CRM) platform.
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Catching snowflakes: Individuality and personalisation in the future of travel

eHotelier.com· 9 August 2018
Younger travellers will fuel the hospitality industry into the future. Providers should tap into the individuality of these digital natives, and in doing so secure brand and customer loyalty for decades to come. If you build the playground of the future, they will come.
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Reception, restaurant or room service... just WhatsApp

eHotelier.com· 9 August 2018
AccorHotels UK & Ireland has introduced the facility for guests to communicate with hotel staff using WhatsApp. Instead of being obliged to use the phone in their room to contact reception or other hotel facilities or services, they can now simply send a message via WhatsApp Messenger.
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Elie Saliba appointed Resident Manger at InterContinental(r) Doha

eHotelier.com·20 June 2018
Elie started his career with InterContinental Hotels Group in 2002 and brings with him more than 18 years of experience in the hospitality industry, including directing a team of 500 employees in food preparation and service delivery, planning and coordinating training, maintaining operational excellence, and working with franchising management.
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Ensuring the sustainability of sustainable tourism

eHotelier.com·19 June 2018
Sustainable tourism, the UNWTO theme for 2017, marked a point in history for the tourism sector. Some businesses grappled with the concept for the first time, while others have constructed an entire business ecosystem on its principles. Too often, however, sustainability is viewed as just one silo of business development, while the truth is that, in isolation, any measures geared towards sustainability are doomed.
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Scaling positive change through sustainable tourism

eHotelier.com·19 June 2018
2017 Progress Report marks mid-way point in the ambitious Better Holidays, Better World strategy.
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Broadvine and Hotel Effectiveness partner to integrate labour management data into financial performance management software

eHotelier.com·19 June 2018
Labour costs are the most significant operating expense for hoteliers and essential for effective hotel management and improved profitability. This partnership will allow customers to manage and predict labour costs more accurately.
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Local Measure launches real-time customer feedback tool for businesses

eHotelier.com·19 June 2018
Local Measure, the leading location-based customer experience platform, announced the launch of Pulse, a new real-time feedback tool for the hospitality, tourism and retail industries. The product has been designed to help businesses collect feedback from on-site customers so that businesses can immediately action any issues, thereby improving bottom line metrics like NPS and thwarting negative reviews.
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Elivi Skiathos debuts in Greece

eHotelier.com·19 June 2018
Elivi Hotels is delighted to announce that its first venture, Elivi Skiathos, is officially open. The most high-end, five-star hotel on Skiathos is located in a secluded area of the island with offerings including rooms, suites and villas with private pools, an ultra-high-end four-bedroom villa, beach service, three restaurants, a spa, gym, tennis court, football pitch and more.

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