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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

Guest expectations, satisfaction & Social Media

eHotelier.com·16 October 2018
If your end goal is hotel guest satisfaction, then your journey begins with their expectations. When booking a hotel room, guests have expectations that are determined by various factors such as the images of your property that are on the web, reviews that other guests have left you, the descriptions you have, etc. All you have to do is manage, and eventually exceed these expectations and guest satisfaction is guaranteed. And we are here to tell you how social media plays a pivotal role in determining and managing expectations as well as increasing hotel guest satisfaction.

Maximum Occupancy announces final agenda. Keynotes include Google, Best Western, Expedia, HotelsCombined, Skyscanner, BIG4 Holiday Parks and more.

eHotelier.com·15 October 2018
In just less than 3 weeks’ time, the game changers in hotel, travel and tourism will be attending and delivering insightful keynotes at the Maximum Occupancy Conference in Sydney from Oct 31 to Nov 01.

What's next for PMS firms in Airbnb's ecosystem?

eHotelier.com·14 October 2018
The news this week that Airbnb rival Wimdu is closing, despite $90million in funding, proves that Airbnb continues to dominate the home lodging & vacation rental industry.

HFTP Announces 2018 Paragon Award Recipient - Anna McFarland, CPA, CFE, CHAE, CHTP

eHotelier.com·27 September 2018
Anna McFarland, CPA, CFE, CHAE, CHTP was selected as the 2018 Hospitality Financial and Technology Professionals (HFTP®) Paragon Award recipient for her unwavering support of the association and substantial contributions to increase knowledge sharing and promote growth in the hospitality industry at large.

ICHM Adelaide, Australia launch Master of International Hotel Management (Swiss Hotel Association)

eHotelier.com·26 September 2018
The International College of Hotel Management (ICHM) offer a Master of International Hotel Management (Swiss Hotel Association) – MIHM (SHA) which is a two year (four semester) full-time course.

Do you know where the global hotel leaders will be in early October? In Croatia!

eHotelier.com·25 September 2018
Regional hoteliers will be able to hear from global brands such as TripAdvisor Experiences what guests are most looking for when they talk about “experiences”. Food and beverage director for Europe from Marriott International will discuss the trends in this currently the fastest growing segment of tourism.

Kitchen Cut leading the way at Kitchen & Bar Tech Live

eHotelier.com·24 September 2018
Kitchen CUT are excited to be exhibiting their cutting edge F&B Management Software at this year's Restaurant and Bar Tech Live at Excel, London on 25th and 26th September. As the largest show of its kind in the industry, visitors will be able to see, test, discover, and experience the latest and greatest products and technology, making it the perfect forum for industry experts and professionals to see the Kitchen CUT system in action, talk to the team and learn more about the way it can save both time and money, whilst increasing profits.

Choice Hotels launches midscale brand Clarion Pointe

eHotelier.com·24 September 2018
Choice Hotels International has unveiled Clarion Pointe, a midscale select-service brand extension of Clarion that brings together the premium elements guests desire and an affordable travel experience. It also meets hotel owners’ strong demand for a new select-service opportunity that is a differentiator in the popular midscale segment.

MPvenpick unveils global menu

eHotelier.com·24 September 2018
Mövenpick Hotels & Resorts, an upscale brand within the AccorHotels Group, is celebrating Swiss cuisine and the culinary versatility of chocolate with a new global menu of savoury dishes featuring a sweet twist.

Empathy-Based Customer Service: Putting Yourself In Their Shoes

eHotelier.com·23 September 2018
It should come as no surprise that customer service that is infused with empathy, kindness, and compassion, results in better overall interactions, and more successful outcomes.

Gault&Millau names Burgenstock Resort Lake Lucerne Switzerland's 'Hotel of the Year' for 2019

eHotelier.com·21 September 2018
Gault&Millau, one of the world’s most prestigious restaurant guides, has named the Bürgenstock Resort Lake Lucerne ‘Hotel of the Year 2019’ for Switzerland. In its inaugural year, the Bürgenstock Resort with its eight restaurants has already established itself as the culinary Mecca of central Switzerland.

Hoteliers in London launch project to tackle toxic air pollution

eHotelier.com·19 September 2018
Air quality in Paddington, London is on track for improvement thanks to the launch of a new project by PaddingtonNow BID and Considerate Hoteliers. The project will show Paddington businesses how to make a tangible return on investment by reducing their CO2 emissions.

Technology: A sustainability enabler for hospitality professionals

eHotelier.com·19 September 2018
It’s well known that technology is only as useful as the user (and the purposes for which it is being used). The many uses of technology in business present fantastic opportunities to tap into broader markets and opportunities; it’s an enabler that should be embraced, and that’s the message the UNWTO (World Tourism Organization) is driving in this year’s World Tourism Day’s (27th September 2018) theme: transformative technology in tourism.
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RateGain announces Rate Shopping Solution, Optima

eHotelier.com·19 September 2018
RateGain Technologies, a leading hospitality and travel technology solutions company, today announced the launch of an all-new, smart User Interface and Experience for its premier rate shopping tool , Optima, with the introduction of Cluster Dashboard and Smart Shopping. The new, sleek Cluster Dashboard presents all the essential rate shopping data in a visually appealing and descriptive manner. With this set of releases, the users surely will have all the ammunition to power their pricing decision in a single dashboard.

Growth of middle-class in Asia boosts tourism

eHotelier.com·19 September 2018
Like their Western counterparts, they are increasingly seeking leisure time abroad. Auran is raising investment capital for the Auran Markus Hotel, LLC in Pattaya, Thailand, which will begin construction in early 2019.

Aria Hotels expands into Spain

eHotelier.com·18 September 2018
Aria Hotels, the renowned collection of boutique hotels and holiday residences around Greece, has announced its expansion into Spain, joining forces with local entrepreneur Ignacio Moreno de los Ríos, who will be the CEO of Aria Hotels Spain.

Hotel Revenue Certificate Workshops in Singapore, Melbourne and Hong Kong

eHotelier.com·18 September 2018
Registration to HSMAI Two Day Hotel Revenue Workshops in Singapore, Melbourne and Hong Kong for October, November and December are now open.

Top ten dining trends for 2019

eHotelier.com·17 September 2018
The trends were observed by BENCHMARK®’s executive chefs and culinary experts at the company’s 80 luxury hotels, resorts and restaurants coast to coast, offshore and in Europe.

Speaker Update: Booking.com, Qantas Hotels, SiteMinder, and TripAdvisor to speak at Accommodation Industry Conference in Sydney!

eHotelier.com·17 September 2018
This year’s conference features a bigger lineup of expert speakers, more panel sessions, and more workshops. “We are very excited to have so many registrations and one of the best speaker lineups for any accommodation industry event. Each session and workshop will include industry and thought leaders from the wide cross-section of the accommodation sector,” said conference organiser Adrian Caruso.

Marriott's unique members only experiences

eHotelier.com·16 September 2018
Stepping up its experiences game, Marriott International continues to create memories that connect with members through their passions be it culinary, culture, music or lifestyle.

Hilton introduces new feature to its concierge app

eHotelier.com·12 September 2018
Hilton has announced the introduction of Explore, an all-new feature of the Hilton Honors mobile app, providing Hilton Honors members with the opportunity to explore the neighbourhood surrounding their hotel with suggestions from people who know the area best – local Hilton Team Members. Beginning September 12, Explore will be available in 28 markets covering nearly 1,000 global properties among all Hilton brands, with plans to expand to additional markets in the future.

Meli! to combat global warming

eHotelier.com·12 September 2018
Meliá Hotels International has announced that it is joining the #PorElClima community as part of its commitment to combat climate change.

Florence bans tourists from eating on the streets

eHotelier.com·10 September 2018
The tourist magnet of Florence is cracking down on visitors who eat on sidewalks, doorsteps or driveways during lunch or dinner time.

Phuket hotels to reduce plastic waste

eHotelier.com·10 September 2018
In partnership with PHIST, the unique free-to-attend event that takes place on Monday 24th September 2018, Central Group, Thailand’s largest retailer and owner of the Central Department Store, Robinson Department Store, Tops Supermarket and Family Mart, has pledged to abolish the practice of giving away free plastic bags to its customers on Phuket.

Luxperience Social Events Reimagined For 2018

eHotelier.com· 6 September 2018
For 2018 we have completely revamped our opening night and Awards events. As always, the show is not all about work – there is plenty of time for play too.

Qatar among most open visa countries in the world

eHotelier.com· 6 September 2018
Qatar has become the most open country in the Middle East and the 8th most open in the world in terms of visa facilitation. The World Tourism Organization (UNWTO) recently updated its visa openness rankings, confirming Qatar’s recent visa facilitation improvements including allowing nationals of 88 countries to enter Qatar visa-free and free-of-charge.

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