• Compensation and Benefits... An Important Combination When Attracting and Retaining Talented Staff

    Figuring out the right combination of compensation and benefits is the key to attracting and retaining top talent within your organization. Since 2002, the HFTP Americas Research Center has been tracking trends and publishing the HFTP Compensation and Benefits Survey.

  • GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.

  • HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline

    The European Union (EU) General Data Protection Regulation (GDPR) that was announced in April 2016 put in place a substantial mandate on EU-based organizations, as well as any organization doing business with EU citizens.

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How extended stay and serviced apartments are here to stay

eHotelier.com·21 February 2018
BridgeStreet’s launch and success as the first technology platform dedicated to business travel have sparked unprecedented growth for the company – and new awareness for the sector. The once-curious OTA has quieted naysayers and laid the foundation for all serviced apartments to enter the era of the modern business travellers. This means Corporate Travel Managers can book in real time, Suppliers can access global demand with ease, and technology is evolving to meet those needs to a tailored fit.
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South Korea wins most powerful passport in the world

eHotelier.com·21 February 2018
The PyeongChang 2018 Winter Olympic Games isn’t the only thing South Korea is proud of this February. As the world tunes in, South Korea takes the lead with the world’s most powerful passport. Ranking with an impressive visa-free score of 162, South Korea joins Singapore at the top of The Passport Index ranking for the first time, ever.

avidtm hotels now available for franchising in Mexico

eHotelier.com·21 February 2018
IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, today announces that avid™ hotels, its new high-quality midscale brand, is now available for franchising in Mexico. The launch of the brand in Mexico closely follows the introduction of avid hotels in the U.S. and Canada last fall, where the company has already signed 75 franchise agreements. This milestone further demonstrates the brand’s rapid start and growth potential.

Warwick Hotels to open seven properties in Saudi Arabia

eHotelier.com·21 February 2018
WHR has been in operation for more than three decades and in the Middle East since 2012. The current portfolio in this region spans 6 countries, including the UAE, Qatar, Lebanon, Iraq, Turkey and Saudi Arabia. Continuing its successful growth strategy, shaping new partnerships and strengthening its brand presence, WHR will open 7 new hotels in key cities in Saudi Arabia: Al Hamra Palace by Warwick, Dabab Hotel by Warwick, Makeen Homes by Warwick, Warwick Riyadh; four luxury hotels situated in the capital, Salsabil by Warwick and Salsabil Residence by Warwick in Jeddah and Warwick Al Khobar on Corniche Road.
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Virtual payment solutions lower direct hotel costs

eHotelier.com·20 February 2018
A new HRS white paper – “Savings through Transparency” – reveals that the average room price of booked overnight stays in hotels decreases by twelve percent on average after a central, virtual payment solution is introduced. The analysis took into account 30,000 hotel bookings by companies, equally divided into bookings made before and after the introduction of a virtual payment solution.
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Wyndham Worldwide agrees to sell its European vacation rental business

eHotelier.com·20 February 2018
Wyndham Worldwide Corporation today announced that it has entered into a definitive agreement for the sale of its European vacation rental business to Platinum Equity for approximately $1.3 billion.
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Wynn Resorts announces commencement of consent solicitation

eHotelier.com·19 February 2018
The Proposed Amendment would conform the definition of “Change of Control” relating to ownership of equity interests in the Company in the Indenture to the terms of the indentures governing the Issuers’ other outstanding notes.
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What impact will GDPR have on hotels?

eHotelier.com·19 February 2018
Over the last couple of years, the hotel industry is considered as one of the most vulnerable to data threats. It was reported that the hotel industry accounts for one of the highest numbers of breaches in any sector. With the introduction of the General Data Protection Regulation (GDPR), new laws will be put in place that seeks to safeguard the rights of EU data subjects. But what is GDPR exactly? GDPR is a new set of rules designed to give citizens more control over their data.
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Customer expectations for hospitality in 2018

eHotelier.com·18 February 2018
The 21st-century customer has high expectations for not only the product or service they’re buying, but most importantly for the experience they have while purchasing it. Let’s have a closer look at the needs of the customers in 2018, with the emphasis on the hospitality industry. First, we should get to know the modern customers. What are their basic characteristics? What should every company know in order to become successful in today’s market?
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Former luxury hotelier Peter Chittick is now funding educational charity

eHotelier.com·16 February 2018
Stay At School works with poor mountain communities in Nepal to create brighter futures through better education. By building and supporting boarding houses at schools in remote, marginalised areas of Nepal, Stay At School enables children to access and maintain the education that is key to their future and the development of their communities. The charity is founded by Peter Chittick, the former owner of the luxury hotel, Crillon le Brave in Provence.
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Top seven meeting trends for 2018

eHotelier.com·16 February 2018
, an international lifestyle company featuring an unrivalled collection of individual hotels, resorts and vacation residences, has announced the top meetings trends for 2018 based on data from its recent “State of the Meetings Industry” survey. With more than 300 corporate, association, government and independent planners contributing to its sixth-annual survey – 66 percent of whom control more than $100,000per year in guest room, meeting space and food and beverage spend for their organizations – the hospitality leader has garnered key learnings around meeting planning, execution, and participation.
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Get more transient business by geo-targetting AdWords

eHotelier.com·15 February 2018
Looking for more transient business for your hotel? Well, I might just have the answer for you. It comes in the from of a 10 minute time investment in AdWords. …Seems simple enough. Most people these days (yourself probably included) are constantly using their phones. Walk outside during lunch time and you will be hard pressed to find someone who isn’t staring into their mobile devices. This isn’t limited to kids or millennials and this isn’t just limited to lunch time. Anytime you go outside, you can see that people are immersed in their phones.
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What do women want from solo travel

eHotelier.com·15 February 2018
Women dominate solo travel in a 63/36 split. The Solo Travel Society on Facebook has over 225,000 fans and 63% of them are women. A Booking.com survey found that 65% of US women are taking vacations without their partners. This is consistent with the travel experiences of Janice Waugh, publisher of Solo Traveler. “I see women travelling solo far more often than men,” she said. “In one case, I was on a train in India and, randomly, there were four female solo travellers in one row: a Brit, a Canadian, and two Americans.”
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A lesson in lobby leadership

eHotelier.com·15 February 2018
All of us in the hospitality industry have a simple responsibility: Be a great and gracious host. We are not building dams or designing software. We are providing a sanctuary for weary travelers, a home away from home for road warriors or a luxurious escape for vacationing families.
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European Travel Commission reports extraordinary results for European tourism in 2017

eHotelier.com·14 February 2018
According to the latest European Travel Commission‘s “European Tourism 2017-Trends & Prospects“, regional expansion was supported by the economic growth in major source markets and the recovery of destinations previously affected by security concerns. Almost all monitored destinations saw increases in tourist arrivals with more than a half growing in excess of 10%.
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Mexico Tourism targets 200,000 Indian tourists by 2022

eHotelier.com·14 February 2018
In 2016, Mexico received 64,900 Indian visitors by nationality, 10% increase compared to 2016 and 22,431 Indian visitors by country of residence, 9.5% increase compared to 2016. This was announced in a programme organized by The Embassy of Mexico in India and Mexico Tourism Board in collaboration with Travel + Leisure India & South Asia.
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Crossing the Pacific - an interview with Executive Chef Mervin McLeod, Sheraton Grand Hiroshima Hotel

eHotelier.com·13 February 2018
A futuristic landscape deeply rooted in tradition, the great nation of Japan will always be a fascination for travelers. Visiting for the first time just recently, every aspect of the society offers key points of contrast to its Western counterparts, as well as numerous lessons to improve your sense of hospitality.

Average Length of Stay: how and why you need to record it

eHotelier.com·12 February 2018
Fewer arrivals and longer stays equal lots of good things for your hotel operation and

Leading Hoteliers comment - What should be on your Radar for 2018?

eHotelier.com·12 February 2018
2018 has arrived and with it, a fresh set of challenges for hoteliers. The overwhelming consensus from those we’ve spoken to is that 2017 was a buoyant year; rates and occupancy levels all moving in the right direction. An influx of hotel technology vendors has helped moved the industry forward and empowered hoteliers to start bridging the gap between their own systems and the advanced platforms that have enabled OTAs to forge ahead.

Shorter, more frequent trips gain popularity among international traveller, according to visa study

eHotelier.com·12 February 2018
isa’s cashless solutions offer the freedom to pay anywhere in the world while helping you get a competitive exchange rate when you pay in local currency. Visa has announced the findings of the payment network’s comprehensive look at travel and tourism in 2017.
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Is the era of the direct bookings coming to an end?

eHotelier.com·11 February 2018
Recent years have seen a rise in the number of the online booking platforms. They’ve become increasingly popular, and as the intermediaries between hotels and their guests, seem to be taking over a significant chunk of reservations made via Internet. Their growth seems inevitable – and so does the loss of control by the hoteliers. But does it mean the end of the direct bookings? OTAs Online Travel Agencies, or OTAs, gained an immense amount of power over the last decade. Most of them came to the scene even before the Internet grew into what it is now, and quickly established their position.
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HFTP Announces Keynote Speakers for HITEC Amsterdam 2018

eHotelier.com· 9 February 2018
Hospitality Financial and Technology Professionals (HFTP®), producer of the Hospitality Industry Technology Exposition and Conference (HITEC®), is pleased to announce that Frits van Paasschen and Nancy Rademaker will serve as keynote speakers for HITEC Amsterdam 2018. Rademaker will present the opening keynote on 12 April from 09:00 to 10:30 about “Extreme Customer Centricity in a Networked World.” Van Paasschen will present the closing keynote on 13 April from 13:30 to 15:00 about “Improving Your Odds of Success in a Time of Accelerating Change and Disruption.”
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t4t - Talent for Tourism is back, the reference congress in the tourism industry

eHotelier.com· 8 February 2018
The annual reference congress in the tourism sector, t4t – Talent for Tourism, has just been presented in its second edition, which will take place the next 16th April 2018 in the NH Collection Barcelona Constanza Hotel and will host over 200 congresswomen and congressmen.
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Compliments are key to team productivity and talent retention

eHotelier.com· 8 February 2018
There is this nice, feel-good video that has gone viral on social media. It shows Chris Ulmer, a young teacher at Mainspring Academy in Jacksonville, Florida – a School for Special Children, beckoning his wards one by one every morning. The teacher says to the first boy, “You’re an amazing student. I love having you in my class. I think everyone in here loves you.” And to the second, “You’re funny. You’re athletic. You’re a great soccer player. You’re very smart. You’ve been doing a great job reading.” And so on, one after another to every special boy in his class before sending them off with a high five.
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Active millennials are being priced out of skiing and golf holidays

eHotelier.com· 8 February 2018
While millennials desire active holidays more than any other generation, financial limitations mean that fewer of millennials are participating in particular types of sporting holidays, such as golf and skiing, according to GlobalData, a data and analytics company.
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New SiteMinder partnership enables hotel listings on Airbnb

eHotelier.com· 8 February 2018
Airbnb launched its first global hotel technology partnership with SiteMinder, a leading cloud platform for hotels to attract and book guests across the globe. Under the new partnership, traditional hospitality businesses that use SiteMinder and meet Airbnb’s hospitality standards can quickly and seamlessly list rooms on the platform. The new technology developed jointly by the two companies will now make it possible for hotels to connect booking information to their existing management system in real-time.

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