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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

LateRooms.com: Virtual cards stumble (and stride) in corporate travel

hotelmarketing.com· 3 September 2018
Business travel solution providers are quickly perking their ears up to the demand for better ways to pay travel suppliers, and to reconcile that transaction data.

Corporate travel giants partner with Sabre on NDC initiative

hotelmarketing.com· 8 August 2018
American Airlines, American Express Global Business Travel, Carlson Wagonlit Travel and Flight Centre Travel Group will be launch partners in Sabre's Beyond NDC program. The travel management companies said partnering with GDSs will be key in advancing NDC solutions.

Airbnb listings land in Concur

hotelmarketing.com· 8 August 2018
Corporate travel platform Concur, owned by SAP, has integrated listings from home-sharing service Airbnb into its platform. A recent announcement from Concur said Concur Travel will now show listings available from Airbnb directly within its platform, making it the only corporate travel solution to do so, the company said. Airbnb listings will now appear alongside traditional hotels within the online travel booking solution operated by SAP Concur.

Could an AI book your next vacation?

hotelmarketing.com· 8 August 2018
Wego’s CTO discusses travel trends and letting an AI book your next holiday. For Tien Nguyen, Chief Technology Officer at Wego, travel is something of a second nature. In the last eight years, the company has risen to become the number one travel metasearch in the Middle East, and Nguyen’s own journey since starting as a Senior Software Engineer in 2010 is one that he enjoys reflecting upon.
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Airbnb for Work now accounts for 15 percent of bookings

hotelmarketing.com· 7 August 2018
The company says that almost 700,000 companies have signed up for and booked with Airbnb for Work. Business travelers have become an increasingly important part of the Airbnb business, according to a new blog post. The company says that Airbnb for Work, which launched in 2014, has seen bookings triple from 2015 to 2016, and triple again from 2016 to 2017. One interesting trend that Airbnb has noticed is that nearly 60 percent of Airbnb for Work trips had more than one guest.
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Booking.com ordered to amend Swedish price parity clauses

hotelmarketing.com· 7 August 2018
After the ban of price parity clauses in Belgium last Friday, the Swedish Patent and Market Court issued its judgement forbidding Booking.com to impose parity clauses in its contracts with hotels from 20 October 2018 onwards.
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CWT launches travel spend analytics tool

hotelmarketing.com· 7 August 2018
Carlson Wagonlit Travel has launched CWT Travel Consolidator, an analytics tool that captures an organisation’s travel and expense spend.
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Airbnb accused of deleting negative reviews

hotelmarketing.com· 6 August 2018
Airbnb's reputation system is only as good as its reviews, and five Airbnb users who spoke to Quartz allege that Airbnb tampered with theirs. These Airbnb guests say the negative reviews they submitted to the company after a bad experience were either edited or quietly removed from the site without their knowledge or permission.
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Thomas Cook-Expedia hotel booking platform launches

hotelmarketing.com· 3 August 2018
Thomas Cook’s new city break and hotel-only booking platform in partnership with Expedia has gone live. The online travel giant is now the preferred provider of hotels for Cook’s city and domestic holiday business.
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TripAdvisor taps machine learning to auto-select primary hotel photos

hotelmarketing.com· 3 August 2018
TripAdvisor has launched a new feature for primary property photos, which uses machine learning to auto select high-performing images for accommodation listings.
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Google tests another design variation of hotel search results

hotelmarketing.com· 3 August 2018
Google is super active in testing user interfaces around local and hotel results these days. Google is back at it with yet another design for the hotel search results. Instead of just listing hotel cards straight down, Google is showing two side by side, with a total of four cards and a link to show more.
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Facebook opens WhatsApp to more businesses, adds revenue stream

hotelmarketing.com· 2 August 2018
WhatsApp is expanding its business services to enable more companies to communicate with customers, and has also opened a whole new way to make money out of it.
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Sabre bookings grew nearly 8% in Q2

hotelmarketing.com· 1 August 2018
Sabre reported strong second-quarter financial results, with a 9.3% increase in revenue from $900.7 million to $984.4 million, largely attributed to growth in its Travel Network business.
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Cvent pushes globalized, modernized & unified vision

hotelmarketing.com· 1 August 2018
The company is making major investments to grow its international footprint, modernize and unify its technology platform and capitalize on a data-intensive market.
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Why your hotel should be using IGTV

hotelmarketing.com· 1 August 2018
Here is what you need to know about the Instagram’s new “YouTube”. Quoting Mark Zuckerberg, IGTV is “a new app designed for watching and creating video on your phone. The experience is native to mobile, with full-screen vertical videos, and the videos can be longer, not just short clips. It’s built on Instagram, so you’re already connected with your friends and favourite Instagram stars from the start.”
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Expedia: Heavy investment in marketing and content starts to pay off

hotelmarketing.com·30 July 2018
Expedia's shares rallied 9% Friday, after the online travel operator crushed earnings estimates for the second quarter and won some hard-earned praise from analysts. Expedia posted net income of $1 million, compared with $57 million in the year-ago period. Revenue rose 11% to $2.88 billion, from $2.58 billion a year ago, and room nights grew 12% and total gross bookings were up 13%.
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Accor ends interest in Air France-KLM stake

hotelmarketing.com·30 July 2018
AccorHotels has ended its interest in acquiring a stake in Air France-KLM, but not in “a strengthened partnership” with an airline or airlines.
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Hyatt considers NH Hotel Group bid

hotelmarketing.com·30 July 2018
Hyatt Hotels Corporation has confirmed that it is considering a bid to take over Spain’s NH Hotel Group. The news comes after Thai hospitality firm Minor International – which operates the Minor Hotel Group – purchased a 25.2 per cent stake in NH from Chinese giant HNA Group spread over two transactions.
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What makes a travel website usable on mobile?

hotelmarketing.com·30 July 2018
According to recent research, travel is the second poorest performing sector for mobile user experience. According to iProspect estimates, the travel industry is missing out on £900 million a year in potential revenue due to this poor mobile performance.
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Hotel tech study reveals surprising alignment between hoteliers and vendors

hotelmarketing.com·30 July 2018
Fuel Travel, Flip.to, and StayNTouch joined forces to conduct an extensive study of hundreds of hoteliers and suppliers with a goal to learn where the industry can improve from a technology perspective.
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Trivago revenues slump

hotelmarketing.com·26 July 2018
Hotel price comparison site Trivago saw a 21% decline in second-quarter revenues as it cut back on advertising to focus on profitability. The Expedia-owned metasearch site reported a net loss of $20.7 million for the quarter compared to a loss of $3.4 million in the same period last year. Half-year figures show a cumulative net loss to June 30 of €42.5 million, compared to net income of €4.3 million for the same period in 2017.
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Skyscanner reports sharp rise in turnover and profits

hotelmarketing.com·26 July 2018
Skyscanner reported that flight metasearch continued to be its largest revenue channel last year. However, turnover from hotel, car hire and advertising products contributed 20% of revenue - up from 17% in 2016. The company was set up to let users compare prices from different travel sites when searching for flights, hotels and rental cars.
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Hilton.com to provide local experiences to guests

hotelmarketing.com·26 July 2018
Hilton has launched a web platform offering guests of its luxury brands Waldorf Astoria Hotels & Resorts and Conrad Hotel & Resorts a range of new and exclusive experiences. The website filters by the senses to give guests access to local tastes, sights and sounds.
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Open pricing: A new strategy for maximising hotel revenue

hotelmarketing.com·26 July 2018
Open Pricing is changing how hoteliers set hotel room rates. It has the potential to increase revenue and forever change revenue management practices.
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Google Hotel Price Insights: New SERP test and how to respond

hotelmarketing.com·26 July 2018
If it becomes a fully fledged SERP element, Price Insights presents significant implications for branded keywords in the hospitality industry SEO.
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Expedia on its evolving relationship with hotels

hotelmarketing.com·25 July 2018
While Expedia is not launching its own hotel brands anytime soon, the development of its VIP Plus tools for hotels does make it look a lot like a soft brand.

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