• Compensation and Benefits... An Important Combination When Attracting and Retaining Talented Staff

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    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.

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    The European Union (EU) General Data Protection Regulation (GDPR) that was announced in April 2016 put in place a substantial mandate on EU-based organizations, as well as any organization doing business with EU citizens.

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Coming Up Short

Hotel Interactive ·21 February 2018
The 2018 Winter Olympics are winding down this week in PyeongChang, South Korea, and as always there have been many memorable moments and dramatic storylines to follow. Not the least of which has been the political subplot, which included North Korea and South Korea coming together and walking in as one during the opening ceremony. In the minds of many throughout the world that alone made the games a resounding success by providing a glimmer of hope for peace in the future.

RoomIt By CWT Announces New Loyalty Booster Program

Hotel Interactive ·20 February 2018
RoomIt by CWT, the hotel distribution division of Carlson Wagonlit Travel, the leading global travel management company, today announces the RoomIt Loyalty Booster program. Available free to all RoomIt customers, the program rewards travelers with additional points and miles, while also increasing hotel attachment rates and compliance with their company’s travel policy.
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Planning For A Good Year

Hotel Interactive ·19 February 2018
The impact of group business on the overall performance of the lodging industry is undeniable. So given the fact that 2018 is expected to see an increase in activity and overall spend among corporate meeting planners, at least according to a recent “State Of The Meetings Industry” survey, there is plenty of reason for optimism. The sixth annual survey—which was conducted by international lifestyle company Two Roads Hospitality—is based on feedback from more than 300 corporate, association, government and independent planners.
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The Real Deal

Hotel Interactive ·15 February 2018
Miami and Miami Beach are a lot of things to a lot of different people. Some of what you see in each city—yes, they are two different cities—is real and some is, well, fake. The same has been said of some of those same people, but let’s focus on the buildings. Specifically, let’s focus on the buildings and neighborhood around Washington and 21st Streets in Miami Beach.
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Prix Fixe Applications in Hotel Marketing

Hotel Interactive ·14 February 2018
Choice is a tricky thing. Confronted with too much of it and you are stymied by indecision. Yet faced by too little and you feel shortchanged or indifferent to the whole buying process. It’s all about finding that happy medium, and to help you decipher this golden mean there’s no better place to start than by examining how prix fixe menus subtly work to build revenue and customer satisfaction.
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A Look At New Tax Laws

Hotel Interactive ·13 February 2018
Substantial tax breaks under the 2017 tax act, such as a reduced corporate tax rate, enhanced depreciation provisions, and a new deduction for so-called pass-through entities such as partnerships, will likely mean lower income tax bills for much of the hotel industry. But the act’s repeal of the entertainment and expense deduction might decrease customer spending, which could threaten industry profits.
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Hotels Thinking Healthy

Hotel Interactive · 9 February 2018
It’s no secret that people staying in hotels often let loose when it comes to dining—eating big meals at restaurants, treating themselves to decadent desserts and not really counting calories as they might do at home. And while most hotels offer some sort of fitness room on the premises, many business people don’t have the time to utilize the equipment, and historically, those on vacation usually don’t like to think about exercise. However, that feeling has changed of late, especially among millennial guests, and many hotels are upping their games when it comes to health and wellness offerings. The trend of health-conscious travelers is more prominent in today’s travel and hospitality industry. Here’s a look at what several hotels are doing to maximize the health and wellness craze.
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Marking A Milestone

Hotel Interactive · 8 February 2018
The soon-to-open Hyatt Centric Brickell Miami was already going to be noteworthy as it is part of the tallest building east of the Mississippi—with the exception of New York City—but that’s not the only milestone for the hotel. The 85-story property is expected to represent the 100th hotel in the portfolio of Raleigh, NC-based Concord Hospitality Enterprises when it opens next month.

2018 USA Hotel Trends - Cost Creep Could Threaten Profit Conversion

Hotel Interactive · 8 February 2018
A positive GDP forecast should fuel continued increases in top and bottom line performance for hotels in the USA in 2018. At a heady 77.1-percent in the 12 months to November 2017, occupancy has probably reached its peak. Therefore any uplift in RevPAR is likely to come from an increase in ADR, continuing the growth trend in this measure over the last 24 months.
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Getting On The Map

Hotel Interactive · 7 February 2018
The landmark Arch of Cabo San Lucas that guards the entrance and exit to the harbor at Cabo San Luca, Mexico is one of the great natural wonders of the western hemisphere. The three-story “El Arco de Cabo San Lucas" has for years welcomed and inspired generations of fishermen and tourists to the tip of Baja California, Mexico, and helped make Cabo San Lucas and its environs one of the top resort destinations in the world. Sea lions like it, and in the winter season, humpback whales seem to like it, too.
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Extending' Its Reach

Hotel Interactive · 2 February 2018
In recent years a number of large brand companies have charted their growth with an emphasis on franchising and an asset-light approach to real estate. However, that seems to be where many of the similarities end between Extended Stay America, Inc. (ESA) and some of these flags. The economy extended-stay brand—which includes some 625 properties, all of which are company owned except one—is now under the leadership of former CFO Jonathan Halkyard, who took over as CEO of the publicly traded company on Jan. 1. According to Jim Alderman, EVP and chief asset merchant, ESA, the company has spent considerable time over the past 18 months putting together a strategy that “would move it to about a 70 percent owned asset base and 30 percent franchised and really create the franchise system ourselves.”
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Arbor Lodging Partners Enters Local Chicagoland Market With Substantial Marriott Acquisition

Hotel Interactive · 1 February 2018
Arbor Lodging Partners, the Chicago-based, leading hotel investment and management company, today announces the acquisition of their first property in the Chicagoland market, Chicago Marriott Schaumburg. Located at 50 North Martingale Road, Schaumburg, Illinois, the 398-room hotel marks Arbor Lodging’s fifth Marriott International-branded hotel and was acquired through a joint-venture with Middleton Partners. The full-service hotel will be managed by Arbor Lodging Partners’ affiliate Arbor Lodging Management and is the first in a series of new additions coming to Arbor’s growing portfolio in 2018.
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Top Loyalty Trends In Hospitality

Hotel Interactive · 1 February 2018
As hotels prepare and refine their loyalty program strategies for 2018 there are apparently three key hospitality trends that the collective industry needs to prioritize.

Hotel Equities Enters Canada With Two Marriott Hotels In Edmonton, Alberta

Hotel Interactive · 1 February 2018
Hotel Equities has entered the Canadian market to oversee two Marriott hotels in Edmonton, effective immediately. Hotel Equities adds its first hotels in Canada after the firm’s executive team recently restructured the organization to support both domestic and international growth. Located in Alberta, in the western region of Canada, the new Fairfield Inn & Suites by Marriott Edmonton North and the recently built TownePlace Suites by Marriott Edmonton South are owned by Iliyan Hospitality, Inc. Owners of Iliyan Hospitality explored several management options and felt Hotel Equities was a great fit due to their strong culture, performance results and brand relationships.
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Bringing Back The Necktie

Hotel Interactive ·31 January 2018
The office-casual nature at the workplace nowadays is far more amiable to the sweater and jeans attire, with nary a collared shirt even under the slightest of considerations. Call me a traditionalist, though, but being of a more ‘scholarly’ age, donning a suit and tie comes naturally to me. Looking in the mirror, I selfishly feel at least a bit more professional in demeanor with a psychological boost in tow. What is equally refreshing is how often I encounter hoteliers who are similarly dressed—both male and female, most likely in supervisory roles and ranging from their mid-20s to their late 60s. In this new millennial of anything goes fashion-wise, hospitality may become the last bastion of classical couture.

Open Door Policies

Hotel Interactive ·30 January 2018
It should come as no surprise to anyone who follows the industry that security measures within hotels are being examined more closely than ever in the wake of the tragic mass shooting in Las Vegas last fall. In the case of such an unprecedented event, the true measure of its long-term impact is how it could ultimately affect change going forward. That is, perhaps, the only silver lining in such a dark cloud. As the scrutiny continues there is no detail that is too small. This brings us to one of the hotel industry’s most long-standing and identifiable elements: the “Do Not Disturb” sign. This previously harmless element is seen by many as part of what enabled the mass shooter at Mandalay Bay to execute the attack as hotel staff honored the sign and did not enter his room for several days. As such, the future of these signs as we know them could very well be in jeopardy.

Unbound Collection By Hyatt Brand To Nearly Double Portfolio In 2018

Hotel Interactive ·30 January 2018
Hyatt Hotels Corporation (NYSE: H) today announced the development of a new hotel in Hollywood, Calif., for The Unbound Collection by Hyatt brand, slated to open in 2019. A Hyatt affiliate has entered into a franchise agreement with PNK Group, a subsidiary of S3D Partner, to build a new 64-room boutique lifestyle hotel, which will be located at 1525 N. Cahuenga Blvd. Located near the iconic Hollywood Paladium theater, famed Sunset Boulevard and star-lined Hollywood Walk of Fame, the new hotel will reflect the avant-garde attitude of Hollywood. The hotel will be managed by Interstate Hotels & Resorts.
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Mixing Up The Menu

Hotel Interactive ·29 January 2018
The trend toward healthy eating in recent years in the U.S. has resulted in hoteliers rethinking how they approach putting together their restaurant menus. As such, several food & beverage executives discussed “The Importance Of Adding Healthy Alternatives” at the recently concluded BITAC® Food & Beverage in Miami.
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Recreating Hotel Websites

Hotel Interactive ·26 January 2018
The hotel industry is proactively changing its approach to competing with OTAs for direct bookings. As AH&LA continues its “Search Smarter” campaign to encourage consumers to book directly and the focus at industry conferences shifts from discussion of high OTA margins to the current state of the economy, independent properties and boutique hotel companies are implementing a simple, yet savvier tactic to gain ground on their tech-fluent rivals: redesigned websites.
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Year-End U.S. Hotel Construction Pipeline Continues Upward Growth

Hotel Interactive ·24 January 2018
According to the year-end U.S. Construction Pipeline Trend Report from Lodging Econometrics (LE), the pipeline stands at 5,151 Projects/623,695 Rooms, up 4% by projects Year-Over-Year (YOY).
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Rethinking The Traditional Hotel Restaurant

Hotel Interactive ·24 January 2018
A trio of hotel food & beverage executives weighed in on what it takes for hotel restaurants to make a name for themselves stressing specifically knowledge of the local market, a commitment from ownership to focus on long-term margins, as well as the importance of a strong service culture.

Generational Travel Behavior Shifts

Hotel Interactive ·23 January 2018
U.S. consumers, regardless of what generation they fall into, prefer booking their travel and hotel accommodations on one website, versus booking each travel item separately. This was the major finding of a new multi-generational travel study released by Expedia in partnership with The Center for Generational Kinetics, which looked at consumer behavior and travel preferences of American adults ranging from Generation Z to Baby Boomers.

Dream Hotel Group Expands Into Mexico And Belize

Hotel Interactive ·23 January 2018
Renowned hotel and brand management company Dream Hotel Group today announced the development of three new hotels in Mexico and Central America: Unscripted Tulum, Unscripted Belize and Dream Belize. The signings represent a major milestone for Dream Hotel Group, positioning them as international hospitality leaders and paving the way for new growth in the Mexico and Belize region.
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Merger Mania Hits Midscale Market

Hotel Interactive ·22 January 2018
The homogenization of the hotel business continued last week with the announcement that La Quinta’s hotel franchise and management businesses will be acquired by Wyndham Worldwide. As most of us who follow the industry know for La Quinta it wasn’t a matter of if it was going to be acquired by a large brand giant but rather when.
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Two-Pronged Approach

Hotel Interactive ·19 January 2018
Davidson Hotels & Resorts’ recent addition ofthe 550-room Hyatt Regency Monterey Hotel and Spa to its management portfoliocontinues its history of aligning itself with hotels and resorts that each arepart of what company President John Belden calls “hard brands.”
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Luring In The Locals

Hotel Interactive ·18 January 2018
The three-pronged stigma that hotel/resort restaurants are too expensive, too exclusive, and overall, not very good has faded the past few years, but it’s still a challenge as the restaurant industry becomes increasingly competitive.

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