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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

Israel's hotels overcome challenges with opportunity

Hotel Management·21 September 2018
A group of investors, developers, operators and hospitality market experts met at a briefing in Paris this month to discuss the hotel investment market in Israel.

OTO Development acquires its first Key West hotel

Hotel Management·21 September 2018
OTO Development entered the Florida Keys hospitality market with the purchase of the Best Western Key Ambassador Resort Inn. The transaction was completed Sept. 17, between The Key Ambassador Co. and Spartanburg-based OTO, which is part of The Johnson Group.

Under European Commission pressure, Airbnb adjusts pricing model across EU

Hotel Management·21 September 2018
Following a call from the European Commission and European Union consumer authorities to align its terms and conditions with EU consumer rules and to improve pricing transparency, Airbnb has initiated several changes to its services.

Radisson outlines plans for China growth

Hotel Management·20 September 2018
Radisson Hotel Group is accelerating its growth in China with key appointments, hotel signings and new openings.

TripAdvisor debuts social-assisted travel

Hotel Management·20 September 2018
TripAdvisor has unveiled social-assisted travel, enabling members to get relevant recommendations and inspiration by following friends and travel experts they trust, including publishers, brands and social media influencers.

Choice Hotels launches online virtual-payment option

Hotel Management·20 September 2018
Choice Hotels International has launched a virtual payment option on ChoiceHotels.com to create a seamless booking experience for corporate travelers, becoming the first hotel company to adopt this payment method on its consumer-facing website, the company said.

Loews Universal Aventura Hotel installs DigiValet's in-room controls

Hotel Management·20 September 2018
The Loews Universal Aventura Hotel in Orlando, Fla., Universal theme park’s newest hotel, marks the U.S. debut of DigiValet’s in-room technology. For guests at the resort, DigiValet provides its standard luxury connectivity, allowing guests to control their entire in-room environment with the swipe of a finger and it also connects all guests to the park seamlessly via a bedside iPad.

Maestro expands integrated mobile operations

Hotel Management·20 September 2018
Group event operations is the No. 2 profit center for many properties, so automating sales and catering processes with a strong system that increases staff productivity and supports a smooth-running operation is essential. Maestro’s sales and catering development roadmap outlines a suite of new functionality that takes group sales and event management to the next level.

Why Colliers calls these Egyptian cities 'hotspots' for tourism

Hotel Management·19 September 2018
According to Colliers International’s MENA Hotel Forecasts August 2018 report, the Egyptian cities of Sharm El-Sheikh and Hurghada are "touristic hotspots" with forecasted growth of 18 percent and 13 percent, respectively, in revenue per available room.

Caribbean hotels prepare for new normals as hurricanes increase

Hotel Management·19 September 2018
Just as the Carolinas and Virginia emerged from the devastation of Hurricane Florence, islands throughout the Caribbean are looking back at a year of recovery after Hurricane Irma. While many popular destinations throughout the region are seeing visitor numbers climbing again, the growing number of hurricanes, and the increasing severity of the storms, may encourage developers and designers to reconsider how and where they build hotels and vacation rentals.

Hogan Hospitality Group acquires Marin Management

Hotel Management·19 September 2018
Hogan Hospitality Group, a hotel-management company with flagship properties in the state of Hawaii, obtained a majority interest in Marin Management, a California-based hospitality group managing properties in California, Arizona and Texas. With the acquisition, HHG adds 17 hotels, restaurants and spas to its portfolio, with the majority of properties located in California.

Rockbridge acquires St. Louis' Hilton at the Arch

Hotel Management·19 September 2018
Rockbridge announced its acquisition of the historic Hilton at the Arch hotel in downtown St. Louis. The 195-room hotel will be managed by HEI Hotels and Resorts.

Roundtable: Upscale hotel development prioritizes limited service

Hotel Management·19 September 2018
Hotel development is continuing at a comfortable pace this year, but the upscale segment continues to attract the attention of brands, developers and travelers. Upscale hotels continue to deliver the most favorable industry metrics across the board, including continued gains in revenue per available room, mainly through rate. For this reason, Hotel Management sat down with eight industry experts to discuss the upscale hotel development landscape, how full-service hotels have fallen by the wayside and more.

LaSalle Investment Management sees potential in economy London hotel

Hotel Management·18 September 2018
LaSalle Investment Management, a subsidiary of JLL, has bought a 150-room budget hotel in London for £40 million from a syndicate of private investors.

Quantifying the lender mindset leads to successful results

Hotel Management·18 September 2018
As a borrower, your goal should be to understand how your lender thinks. With hotel financing more than with other commercial real estate types, it pays to spend time making sense of how your hotel will be perceived. Given that we are late in the financing cycle, one might think that everything is financeable, but that’s not the case. Even if it were, better terms are always available if the lender-borrower match is arranged. Ensuring a congruent relationship is essential.

This is Greece's biggest investment obstacle

Hotel Management·18 September 2018
Miltos Kambourides, the founder and managing partner of four-year-old Dolphin Capital Investors, will participate in the “Getting Deals Done in the Mediterranean: Hear Directly from the Dealmakers” panel during the Mediterranean Resort & Hotel Real Estate Forum, Oct. 17-19 in Athens.

McNeill Hotel Investors secures up to $150M capital investment

Hotel Management·18 September 2018
McNeill Hotel Investors entered into an agreement with an investment fund managed by Almanac Realty Investors, under which the fund has committed to provide up to $150 million of capital to McNeill. It is expected that the investment will allow McNeill to double the size of its portfolio through the acquisition, development and management of select-service hotels using branded flags from the major domestic franchisors located in secondary and select tertiary markets across the United States.

California's Feather Falls casino, lodge improves employee communication

Hotel Management·18 September 2018
When Oroville Dam’s main and emergency spillways were damaged in February 2017, it prompted the evacuation of more than 180,000 people living downstream along the Feather River in Oroville, Calif. Among the evacuees were some of the 520 employees of the Feather Falls Casino, Lodge & Brewing Company. During this crisis, property managers, including human resources director Rhonda Turner, had no way of communicating with staff – the majority of whom do not have a work email address.

KomBea's SecureCall helps companies collect sensitive information

Hotel Management·18 September 2018
KomBea launched a product to immediately stop credit card fraud and identity theft at companies accepting sensitive information over the phone, which historically have been high-opportunity targets for malicious fraudsters.

Singapore developer spends big for Indonesian management company stake

Hotel Management·17 September 2018
Singapore-based CapitaLand Limited, one of Asia's largest real estate developers, has invested $25.9 million for a 70-percent stake in Indonesia's Green Oak Hotel Management.

Moody's: U.S. occupancy decline not a trend

Hotel Management·17 September 2018
STR recently reported that occupancy for the United States hotel industry declined in July for this first time in the past 12 months (-0.2 percent to 73.6 percent), fueled by a 1.9-percent decrease in demand. It was the lowest level since July 2017.

Australia's iProsperity Group sells Sydney hotel for $54M

Hotel Management·17 September 2018
iProsperity Group, an Australian advisory for high-net-worth Asian investors, has sold its Park Regis Hotel in Sydney’s City Centre to the Yeh Group for $54.18 million.

Charlotte's Ballantyne marks 17th anniversary with renovation

Hotel Management·16 September 2018
Marriott International's Luxury Collection completed the renovation of The Ballantyne, A Luxury Collection Hotel, Charlotte. In celebration of its 17th anniversary, the refurbishments included newly-designed guestrooms and public spaces. The redesign pays homage to North Carolina’s history, with a nod to the neighborhood of Ballantyne.

NYC's Lexington Hotel redesign celebrates the Jazz Age

Hotel Management·16 September 2018
The Lexington Hotel, a member of Marriott's Autograph Collection in New York City, completed the renovation of all six of its specialty suites. These suites were decorated with unique-themed accessories inspired by the Midtown hotel’s history along with inspiration from the Jazz Age in Manhattan. The rooms pay tribute to Joe DiMaggio, Ella Fitzgerald, Ernest Hemingway and Arthur Godfrey; and have a suite dedicated to a rotating collection of fine art.

Architectural lighting: Planes collection by Sonneman--A Way of Light

Hotel Management·16 September 2018
A new lighting design from designer Robert Sonneman pays homage to Frank Lloyd Wright. The Planes collection from Sonneman—A Way of Light is said to capture the cascading silhouette of the American architect’s Pennsylvania masterpiece, the “Fallingwater”. The collection includes both pendant and sconce variations.

Art enhancer: Davey Lighting's Cooper picture light with Original BTC

Hotel Management·16 September 2018
Davey Lighting’s new Cooper picture light, available from British lighting manufacturer Original BTC, is a picture light that enhances but does not compete with paintings, photographs and other objects.

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