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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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HAPI Teams Up with Volara to Personalize Voice-Based Guest Engagement with Hotel PMS Data

HAPI ·19 June 2018
Miami --HAPI, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, has completed a successful integration with Volara, the provider of voice-based guest engagement software for the Amazon Echo.The platform enhancements to Volara that are a result of the technology integration with HAPI provide a host of benefits. Hoteliers gain the ability to personalize responses to guests on Amazon Alexa, based on data that resides in the PMS, including name, group code, loyalty status and much more. The combined solution also has the capability to enrich guest profiles with additional data that can enhance their stay experience, such as which information and services that guests are requesting and when they prefer to engage with the property."Our mission is to extend the functionality of other guest-facing hotel systems and augment them through the power of voice-based communication," said David Berger, CEO of Volara. "That means integrations like the one we just completed with HAPI are key drivers to our success and that of our hotel customers. Gaining access to the plethora of data that is contained in the PMS and other integrated systems, then leveraging that data is smart ways, enables Volara's clients to create remarkable experiences through context for truly personalized voice-based interactions with guests."Through the new integration, HAPI accessed guest data in the hotel PMS and converts it into a simple common message type that can be enriched and then consumed by Volara for use in its guest engagement platform."In developing HAPI, our goal was not to introduce yet another technology solution to simply mine more data, because the data already exists," said Luis Segredo, president and CEO of Data Travel, LLC, the developer of HAPI. "Instead, our platform is designed to securely collect, merge and enrich those existing data streams from legacy systems like the PMS, customer intelligence platforms, and IoT and expose them in ways that offer a richer version of reality with less of the redundant integration efforts. This allows hoteliers to focus on other key areas that truly drive value for the guest."To learn more about the HAPI data streaming and integration platform, please schedule a demo at HITEC Booth # 2810 (Data Travel, LLC) in Houston, June 19-21 or visit hapicloud.io.
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Data Travel and Beekeeper Connect HITEC 2018 Festivities with BeeHAPI Buses

HAPI ·19 June 2018
Houston -- Data Travel, LLC, the developer of HAPI, the new data streaming and enrichment platform, aims to help hoteliers streamline integration of their data and systems. At HITEC this year, Beekeeper is joining HAPI to bring the vendor-sponsored social events together with party buses."At HAPI, we wanted to live up to our name and create a fun and memorable way for HITEC attendees to visualize how our integration platform connects hotel systems and enriches their data," said Luis Segredo, president and CEO of Data Travel, LLC. "Our BeeHAPI bus will connect attendees with the many events happening at HITEC and 'enrich' them along the way with the libation of their choice."Beekeeper, an award-winning mobile collaboration tool, is co-sponsoring the BeeHAPI buses. "By providing transportation and bringing conference attendees together, we're looking to exemplify how Beekeeper streamlines collaboration and builds connected communities," said Connie Rheams, VP of Hospitality at Beekeeper. "We are thrilled to partner with HAPI on these efforts - after all, bringing people and data together are very similar goals."To have the bus stop at your HITEC event, please contact sales@hapicloud.io. If you would like to reserve a spot on the bus, stop by the Data Travel/HAPI HITEC Booth #2810 or the Bee keeper HITEC Booth #1702.The buses will run on Tuesday June 19th and Wednesday June 20th from 5 p.m. until 11:30 p.m.Currently, the events scheduled to be serviced by the BeeHAPI bus route include:Tuesday, June 19th:DCI Party - Four Seasons Hotel Houston, 1300 Lamar StreetSonifi Party - Hearsay on the Green - 1515 Dallas StreetHilton Americas Houston, 1600 Lamar StreetDataArt, Control4, Volara, Telkonet - Chapman & Kirby 2118 Lamar StreetEleven Happy Hour - The Grotto Downtown, 1001 Avenida de las Americas, Suite ACox Business and HN (Hospitality Network) - The Grove, 1611 Lamar StreetSHR - The Grove, 1611 Lamar StreetENSEO Benefit Concert - White Oak Music Hall 2915 N Main StreetWednesday, June 20th:Hilton Americas Houston, 1600 Lamar StreetMarriott Marquis, 1777 Walker StreetOracle Party - House of Blues, 1204 Caroline StreetAgilysys - The Space, HTX 2005 Commerce StreetTimes and locations for the BeeHAPI bus are subject to change. For the most up-to- date itinerary, follow along on Twitter @Hapicloud @BeekeeperSocial #BeeHapiBus.About HAPI | HAPI is a disruptive new data streaming, integration and enrichment platform designed to solve the hotel industry"s rapidly expanding data management challenges, while also addressing the traditionally high integration costs and lack of vendor alignment that inhibits innovation and efficiency. Developed by hotel technology innovators, the secure, scalable cloud-based HAPI data streaming platform is based on an open model, using the same proven technology that runs some of the world"s largest social media and business services, to which multiple layers of encryption, authentication and governance are added. With headquarters in Miami, Florida, HAPI provides services worldwide. For more information, please visit hapicloud.io.About Beekeeper | Beekeeper is an award-winning employee communication platform that digitizes the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive interface. Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices, and includes an intelligent dashboard to help companies improve internal communication and streamline business processes. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow. The company is based in Zurich and San Francisco and supports users in more than 130 countries. For more information, please visit beekeeper.io.
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HAPI Enables Digital Key Provider STAYmyway to Focus on Innovation

HAPI ·13 June 2018
Miami -- HAPI, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, has been credited with streamlining the industry roll out for STAYmyway, a disruptive new digital key solution that does not require lock replacement."In developing and launching any new technology solution for the hotel industry, time is of the essence," said Faustino Fernandez, CEO of STAYmyway. "Not only does technology evolve at lightning speed, but it is critical to get beyond the pre-revenue stage as quickly as possible and begin implementation in the field. This was especially true for STAYmyway, as we are introducing a game-changing solution for smartphone-based access control -- an area that is currently experiencing increased adoption, so there is opportunity for rapid growth. Working with HAPI has enabled us to direct development efforts to innovate further with mobile check-in and ID verification."The STAYmyway solution enables hotels to cost-effectively implement mobile key functionality, allowing guests to open their hotel room doors, as well as access additional common areas, using only their personal smartphone. Most lock providers currently require a full hardware replacement to enable mobile key functionality. The STAYmyway solution provides a cost-effective alternative that works with any existing door locks, and also allows for digitalization of access management. In addition, STAYmyway's open API libraries allow for integration to the hotel PMS, as well as with a hotel's existing mobile app."As a startup, we do not have the means, nor the time, to build separate integrations to all of the relevant PMSs out there, and there are many in use today around the world," continued Fernandez. "By providing the integration we need, HAPI enables us to stay focused on our core offering -- which is to deliver the simplest, most affordable and most efficient mobile key and check-in solution on the market."Developed by hotel technology innovators, the HAPI data streaming platform runs on the AWS infrastructure and leverages the same highly scalable, distributed and open source technology platforms, such as Apache Kafka, that are used by the world's largest social media and business services, to which multiple layers of encryption, authentication and governance are added."Through the HAPI integration platform, STAYmyway is able to deliver an unrivaled mobile check-in experience with the PMS, including the world's leading one, without having to do any of the heavy lifting with the vendor," added Nikolai Balba, co-founder and CTO of Data Travel, LLC, the developer of HAPI. "You cannot put a price on that opportunity for any startup."To learn more about the HAPI data streaming and integration platform, please schedule a demo at HITEC Booth # 2810 (Data Travel, LLC) in Houston, June 19-21 or visit hapicloud.io. For STAYmyway, please visit HITEC Booth # 2734.
commercial

HAPI Taps Laurent Idrac as Latest Advisory Board Member

HAPI · 5 June 2018
Miami - June 5, 2018 - HAPI, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, has appointed Laurent Idrac, a 30-year veteran of the global hotel technology industry to its Board of Advisors. In preparation for rapid adoption and growth, this strategic appointment reflects HAPI's commitment to true innovation, leadership and positive change for the hotel market."I have a strong belief that HAPI serves the entire hospitality industry by solving its two most burning issues that dramatically slow down innovation -- data management and system integration," stated Idrac. "I wore a hotelier hat for most of my life in the U.S. and abroad, so I understand what is needed to better serve guests, cope with permanent change and data that continues to grow exponentially. I am honored to join HAPI to work alongside talented experts and highly respected professionals for the greater good of our industry."Currently serving as an independent consultant, Idrac is a recognized hotel technology leader whose career spans over three decades. He managed IT departments for Accor North America from 2002 until 2012 and, as Global Chief Information Officer for AccorHotels, oversaw numerous IT projects that contributed to the company's global digital transformation. From 2012 to 2017, Idrac managed AccorHotels' partnership with the Innovation Factory, the first innovation campus cluster in Paris. In 2014, he was elected to the Board of Governors of HTNG (Hospitality Technology Next Generation). He also served as a member of the Customer Advisory Boards of Oracle and Amadeus Hospitality and in 2017, received the Innovation Award from CHTA (China Hospitality Technology Alliance)."We are grateful to have one of the greatest minds in the hotel technology industry to help guide us in our quest for true innovation and change in our industry," said Luis Segredo, president and CEO of Data Travel, LLC, the developer of HAPI. "With his exceptional intellect and integrity, Laurent is uniquely qualified to help us identify opportunities for meaningful change and opportunity."HAPI's comprehensive data streaming, integration and enrichment platform aggregates data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams."Every hotelier knows that the most common IT issues are related to interfaces between systems - and every technologist in hospitality is struggling with having so many systems that need to 'talk to each other' and with only poorly architectured solutions available," continued Idrac. "Most systems on the market rely on obsolete point-to-point connections, with a change in one impacting links to the others, creating data inconsistency and dramatically reducing performance. HAPI is the only answer to that dilemma. Also adding a significant burden to hoteliers are compliance requirements, such as GDPR. HAPI has considered these stringent privacy requirements since the initial design and data governance is a critical piece of its foundation."To learn more about the HAPI data streaming and integration platform, please schedule a demo at HITEC Booth # 2810 (Data Travel, LLC) in Houston, June 19-21 or visit hapicloud.io.
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The Hospitality Industry Becomes a "HAPI-er" Place with the Launch of HAPI's Integrated Data Platform

HAPI ·15 May 2018
Data Travel, LLC, a hotel technology company comprised of hospitality technology industry veterans, integration experts and data scientists, has unveiled a transformative data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges. Appropriately named HAPI, the comprehensive new platform aggregates the plethora of data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams."Data and system complexity in the global hospitality market has undergone exponential growth in recent years," said Luis Segredo, president and CEO or Data Travel, LLC, the developer of HAPI. "Traditional sources of operational data from property systems like the PMS can be augmented by the vast volume of data from an array of outside sources, such as IoT systems, social activity and publicly available data points. HAPI is the answer to managing these multiple data streams and leveraging their combined power to create better guest interactions, property efficiency and profitability."The HAPI data streaming platform is based on the most advanced and robust technologies available, including Apache Kafka, the same proven technology that runs some of the world's largest social media and security-conscious business services, such as LinkedIn, PayPal, Cisco and many others. To this proven foundation, multiple layers of encryption, authentication and governance are added to ensure maximum data security and efficiency.HAPI PMS connectors consume PMS data and convert it into a simple common message type that can be enriched and then consumed by hotel companies and technology providers in a consistent fashion. In its simplest form, this protocol facilitates integrations for new technology vendors in a cost-effective way that accelerates adoption. By providing data enrichment, connection options, scalability, and security, HAPI unleashes a potential for innovation that has never been seen before in the industry.Data Travel is unique in its focus on data. "Our mission is not to build the next killer app. Our mission is to accelerate and fuel all future killer apps," said Nikolai Balba, CTO. "We are relying upon the diverse network of hospitality solution partners to build around the data connections and insights that HAPI offers."Nearly a dozen partners are already building connectors for the HAPI platform, including four PMS providers, and more are in development. The types of solutions consuming HAPI's enriched data streams today are CRM and guest service systems. Further details on certifications and capabilities will be released within the next month."We look forward to sharing our solution with the industry in order to drive positive change in the way that hotels interact with their guests," Segredo concluded.To learn more about the HAPI data streaming and integration platform, please schedule a demo at HITEC Booth # 2810 in Houston, June 19-21 or visit hapicloud.io.

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