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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

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INTELITY to Attend HITEC Minneapolis

INTELITY ·23 April 2019
INTELITY announced today it will exhibit at HITEC Minneapolis which will take place this June 17-20. The company, which is known for offering the most robust and fully integrated guest engagement platform in hospitality, will unveil its newest platform enhancements centered around its staff-facing solutions and in-room tablet.INTELITY is well known for its guest-facing solutions having been named the "Official Mobile and In-Room Technology Provider" by Forbes Travel Guide for the third year running. The company also offers widely-used staff-facing solutions, including task management, preventative maintenance, business intelligence, service recovery, and full workflow tools. Using INTELITY Staff, operations teams have access to a dashboard that allows them to organize, track, and manage daily tasks and activities from a desktop or mobile device.The INTELITY platform, designed to create a seamless connection between guests and staff, is currently in use in more than 200,000 rooms across the globe. In addition to its customizable mobile and in-room solutions, the INTELITY platform integrates with over 120 operational systems including PMS, POS, room controls, and loyalty programs through INTELITY Connect. The company recently announced a brand-wide enterprise mobile deal with YOTEL and was included as part of the highly publicized Sycuan Casino Resort's multi-million dollar expansion."HITEC Minneapolis is one of the best events on the planet to discover new technologies and innovations, connect with existing customers, and create relationships with future partners," said INTELITY CEO Robert Stevenson. "We look forward to showcasing our robust platform and demonstrating the capability of our newly enhanced solutions."HITEC Minneapolis is the world's largest hospitality technology show bringing the top technology trends and industry leaders from around the world together in a single location. To meet with the INTELITY team at HITEC Minneapolis, visit Booth #1120, email demos@intelity.com or visit our website www.intelity.com.

How Hotels Are Using Technology to Gain a Competitive Advantage

At Your Service - A Blog by INTELITY·17 April 2019
The world of business is inherently competitive. Every industry has companies trying to rise to the top, which means impressing consumers by learning what they want and finding ways to make those things happen seamlessly. Businesses that invest in delivering on consumer expectations typically see an increase in brand loyalty, which leads to an increase in revenue.
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What is Service Recovery and How Does It Impact Your Guest Experience?

At Your Service - A Blog by INTELITY·10 April 2019
Service recovery is an important part of the guest experience. Studies show that 63 percent of guests would be willing to return to a property after having a negative experience if they received a follow-up apology or correction from a member of management. While you may not meet your guests’ expectations every single time, it is important to make sure you’re taking the opportunity to recover a guest complaint. Implementing service recovery methods into your daily operations could be the difference between losing a guest and creating a loyal customer.
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YOTEL Makes INTELITY a Brand Standard

INTELITY · 9 April 2019
INTELITY, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that YOTEL has selected its platform as a brand standard. The trend-setting, tech-forward hotel brand plans to implement the INTELITY platform across all of its properties in order to provide travelers with a superior guest experience and streamline daily operations.YOTEL's new mobile brand app and mobile key capability, powered by INTELITY, will give guests the convenience of skipping the front desk through mobile check-in. They will also be able to request hotel services, communicate with staff, and access information, including curated city guides. YOTEL staff will use INTELITY's full-service back-office solution, INTELITY Staff, to organize and fulfill guest requests, process and track work orders, and view real-time data analytics. The INTELITY platform also integrates with YOTEL's property management systems (PMS), room controls, and robot butlers."At YOTEL it is important to us to make the customer journey as seamless as possible, saving our guests and staff valuable time so that they can get on with what is important to them. It is for that reason that we will be introducing INTELITY as a brand standard across all YOTEL properties," said YOTEL CEO Hubert Viriot. "Being able to offer a single app that features all of our properties across three brands, YOTEL, YOTELAIR, and YOTELPAD gives guests the ability to not only skip the front desk but have ready access to hotel services, facilities and information as and when they need it."The company, which has hotels in major city centers and airports terminals around the world, will implement INTELITY at their new properties first, followed by a rollout at pre-existing locations. YOTEL plans to kick off the first phase of the new platform with the soft opening of its YOTEL Istanbul property this year."We're thrilled to partner with such an innovative hotel group. YOTEL is known for creating smart multi-functional spaces, inspired by technology, that truly map to the needs of modern travelers, and we look forward to rolling out the INTELITY platform across the entire brand," said INTELITY CEO Robert Stevenson. "Our goal is to make the guest experience better in every way, and give guests access to the seamless experience they already have from airlines, mobile dining, and rideshare apps."INTELITY will be at HITEC Europe in Booth #147. Visit the INTELITY website to schedule a time to meet with a member of the INTELITY team.About YOTELInspired by the luxury of first-class travel and uncompromisingly designed around guests, YOTEL takes the essential elements of luxury hotels into smaller, smart spaces and deliver extraordinary value and a sense of community with areas for co-working, social gatherings and exercise in sought after locations. Premium Cabins include YOTEL's signature adjustable SmartBed with rejuvenating rain showers and SMART TVs, multi power and USB points and easy connectivity.YOTEL currently operates four airport hotels in London Gatwick, London Heathrow, Amsterdam Schiphol and Paris, Charles de Gaulle and five city centre hotels in New York, Boston, San Francisco, Washington D.C. and Singapore. YOTEL is expanding rapidly with new projects under development globally, including Istanbul Airport, Singapore Changi Airport, London, Edinburgh, Glasgow, Geneva, Amsterdam, Miami, Dubai, Mammoth, Park City, Porto, and New York Long Island City.YOTEL's major shareholders include a controlled affiliate of Starwood Capital Group, the Talal Jassim Al-Bahar Group, United Investment Portugal and Kuwait Real Estate Company (AQARAT).YOTEL was created by YO! founder Simon Woodroffe OBE, who inspired by first class travel, translated the language of luxury airline travel into a small but luxurious cabin (www.yo.co.uk).Visit www.yotel.com for more information.
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Crafting a Smart Guest Experience with Hospitality Technology

At Your Service - A Blog by INTELITY· 4 April 2019
It’s no secret that expectations surrounding the digital guest experience have changed. With more than 96 percent of modern hotel guests carrying smart devices, the obvious next step is ensuring that you provide your guests with a smart experience.
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INTELITY and SkyTouch Team Up to Mobilize Staff and Property Management

INTELITY ·28 March 2019
INTELITY, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today that they have teamed up with SkyTouch, the most widely used cloud-based hotel property management system (PMS). The integration will allow properties to use the INTELITY and SkyTouch technologies in tandem through the SkyTouch /CONNECT integration platform.SkyTouch is known for its innovative cloud-based property management system (PMS) that is accessible via mobile devices and is capable of managing properties of all sizes. The cloud-to-cloud integration between the SkyTouch PMS and the INTELITY platform gives staff access to a comprehensive set of management tools that work in combination to provide an exceptional guest experience.SkyTouch CEO, Todd Davis, said, "Integrating with INTELITY using the SkyTouch /CONNECT technology will provide our customers' staff with a simple and seamless management solution that elevates guest experience."The INTELITY Staff back office platform seamlessly connects to the SkyTouch PMS providing staff with updates to guest information and reservation status, as well as real-time updates regarding check-in/out and room changes. INTELITY Staff also features a comprehensive ticketing system that allows operations teams to better organize and manage daily tasks, work orders, and service recovery. Because both platforms are available through a multitude of devices, including mobile, management and operations teams on property can be completely mobile and while still tracking and managing all staff and guest activities."It's important that hoteliers are able to incorporate the technology platforms of their choice at their properties and that those platforms work and complement each other," said INTELITY President & COO David Adelson. "The integration between SkyTouch and INTELITY is a big step for the industry. Hoteliers can now utilize both platforms simultaneously and completely modernize the way they manage their properties."For more on the INTELITY and SkyTouch integration, please visit https://intelity.com/skytouch/.About SkyTouch TechnologySkyTouch Technology is the provider of a widely used cloud-based property management system. Built in the cloud by hotel professionals for hotel companies, the SkyTouch hotel operations platform is designed to help hotel executives meet their most important strategic objectives: to enhance the guest experience, advance performance, and achieve growth while evolving with changing market needs. Accessible from anywhere, the SkyTouch PMS provides visibility and control of operations through real-time, impactful business analytics that help improve hotel guest experience, operational decision-making, and financial results for today's hotelier. SkyTouch provides an integrated approach to online hotel reservations that fits any size property. For more information about SkyTouch Technology, visit www.skytouchtechnology.com.SkyTouch, SkyTouch Technology, and SkyTouch Hotel OS are proprietary trademarks and service marks of SkyTouch Solutions, LLC.
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San Diego's Sycuan Casino Resort includes INTELITY Platform in $260 Million Expansion

INTELITY ·27 March 2019
INTELITY, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today its complete hospitality platform is now incorporated into the $260 million expansion of San Diego's Sycuan Casino Resort, which opens March 27, 2019."We are thrilled to be partnering with INTELITY to enhance the guest experience at Sycuan," said John Dinius, General Manager at Sycuan Casino Resort. "INTELITY's technology easily integrates with our other tech partners and offers the broadest range of features on the market that will appeal to our longtime guests as well as the more tech-savvy generation of customers we also anticipate."Through the INTELITY platform, guests at the new hotel will have access to the Sycuan mobile app, which provides mobile check-in/out, mobile key, and the ability to request amenities, book reservations, view current promotions, message with staff, schedule wake-up calls, control the in-room smart TV, access their own entertainment apps such as Netflix, Pandora, and more. These amenities and services will also be available on customized in-room tablets located in each guest room.The luxury casino resort, located east of Downtown San Diego, is in the final stages of the significant expansion, which includes the addition of a 12-story luxury hotel tower, a variety of new restaurants from fast-casual to fine dining, meetings and event space, a full-service spa, state-of-the-art fitness center and a pool and gardens area with a lazy river and swim-up bar. Additionally, Sycuan will have 60,000 square feet of gaming space for a total of 2,800 slots machines and 54 table games."We're pleased to have been selected by the team at Sycuan as it transitions to a true destination casino resort. Casinos have recognized the need for technology that connects hotel guests with property staff and the casino floor," said Robert Stevenson, INTELITY CEO. "We look forward to working with the Sycuan team in maximizing their use of the INTELITY platform to provide a superior and seamless guest experience.Staff will use INTELITY's back-office platform, INTELITY Staff, to fulfill guest requests, process work orders, and monitor all staff and guest activity. In addition to improving efficiency in on-property operations, the INTELITY platform also provides rich data analytics that can be utilized to create relevant and targeted offers and promotions for guests.Sycuan Casino Resort and Singing Hills Golf Resort at Sycuan will be attending the National Indian Gaming Association Tradeshow & Convention (NIGA) in Booth #1202. Experience the INTELITY platform firsthand as a guest by booking your next meeting, tradeshow, corporate retreat, wedding or social event.INTELITY will be attending the National Indian Gaming Association Tradeshow & Convention (NIGA) in Booth #2509. To schedule a time to meet with INTELITY at NIGA, email demos@intelity.com.About Sycuan Sycuan Casino Resort began as a humble Bingo Palace in 1983. Now more than 35 years later, it has become a community landmark and one of San Diego's premier casino destinations. Sycuan is currently undergoing a $260 million expansion project set to open March 27, 2019. Sycuan's expansion features a 12-story hotel tower, a variety of new restaurants from fast-casual to fine dining, meetings and event space, a full-service spa, state-of-the-art fitness center and a pool and gardens area with a lazy river and swim-up bar. The project also includes expanding the casino floor space to include a total of 2,800 slot machines and 54 table games in a wide variety of gaming options. Sycuan is open 24 hours daily. For more information visit www.sycuan.com or call 619-445-6002.
Article by Benjamin Keller

Using the Right Technology to Connect Your Casino Hotel Guests to the Casino Floor

INTELITY ·21 March 2019
As travelers become more reliant on mobile technology, it is increasingly important to make sure the right tools are in place for staff to effectively connect with guests before, during, and after their stay. Incorporating the right technology into your operations not only enhances the way your guests experience the property overall, but it also makes for easier check-in, Q&A response, and enticing guests onto the casino floor, perhaps with special offers or promotions.Today's core casino customers are 45-75 years old and they are increasingly attached to their mobile devices, which they can use to play online casino games, check their point balances, "card in" and even connect to their favorite gaming machines on the floor. Because these customers are already familiar with mobile technology in the casino context, incorporating mobile into a casino resort's hotel operations can be a welcome addition for a more seamless connection. Casinos are unique in that many customers return to "stay and play.""Stay and play" guests are great when it comes to implementing advanced technology into operations. As repeat guests become familiar with having access to the freedom mobile technology offers, they will show preference to properties offering mobile solutions. It goes without saying that guests who stay at a casino resort are often very interested in spending time gaming, so by streamlining the check-in process with mobile check-in, management teams not only reduce long check-in lines and front desk friction but can also increase the amount of time their guests spend on the casino floor.As a result, casino-resorts often have a high rate of mobile check-in. For example, INTELITY customer Angel of the Winds Casino Resort has seen a high percentage of its guests checking on their smartphones using the hotel's guest app.Angel of the Winds Assistant General Manager Jeff Wheatley said incorporating INTELITY has helped them create a seamless, highly-connective guest experience overall. "It's important that casino-hotels provide guests with a friction-free experience that allows them to move effortlessly between their hotel room and the casino floor. Incorporating INTELITY's hospitality platform has helped us create this connection. We've seen our guests, especially the repeat visitors, quickly adapt to using our mobile guest app and mobile key solutions to expedite the check-in and -out process and access their rooms."INTELITY's mobile and in-room platform components can easily be integrated with existing loyalty programs and used to streamline a casino resort's entire guest experience. In addition to providing guests with a digital connection to staff, mobile apps and in-room technology can also be used by management teams to serve guests customized, targeted offers and promotions that encourage them to visit the casino floor or engage further with the property.INTELITY's guest engagement and staff management platform gives connected travelers more control over their stay and provides management teams with intuitive back-office tools that can be used to gain insight into guests' needs before, during and after their stay. The INTELITY platform is currently installed in a variety of casino properties, from the Cosmopolitan in Las Vegas to smaller tribal casino properties.Benjamin Keller and his team will be present at NIGA 2019. To schedule a time to meet with him at NIGA, visit the INTELITY website or Booth #2509 at the convention.
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Using the Right Technology to Connect Your Casino Hotel Guests to the Casino Floor

At Your Service - A Blog by INTELITY·20 March 2019
As travelers become more reliant on mobile technology, it is increasingly important to make sure the right tools are in place for staff to effectively connect with guests before, during, and after their stay. Incorporating the right technology into your operations not only enhances the way your guests experience the property overall, but it also makes for easier check-in, Q&A response, and enticing guests onto the casino floor, perhaps with special offers or promotions.
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INTELITY Partners with The Howard Hughes Corporation on New Voice Technology Program

INTELITY ·19 March 2019
INTELITY, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today that its voice solution has been successfully utilized during a voice technology pilot program conducted by The Howard Hughes Corporation.Using INTELITY's in-room tablets and unique, customizable voice request skill, the pilot program tested the ability to request services, place orders, and request information about the local area, weather, events, and much more. Using this technology, individuals would also have the ability to control the climate, lights, and TV in their guest room solely by voice, enhancing the immersive experience."Our goal is to leverage existing technologies and explore new, game-changing ways to give our guests and residents a truly meaningful, interactive experience that is easy and intuitive to use," said Michael Caplovitz, Vice President of Innovation at The Howard Hughes Corporation. "We are committed to implementing smart city technology across the portfolio, letting innovative systems such as voice technology be a brand differentiator and a way to greatly enhance the way people live, work and play--whether at a residential building, a hotel or an office space.""Guests adapt easily to voice since many already use devices such as Siri on their phones and Alexa and Google Voice in their homes," added Venkat Kandru, Executive Vice President of Information Technology at The Howard Hughes Corporation. "INTELITY exemplifies the sort of innovative industry leader with whom we look to collaborate with as we build for the future."The Howard Hughes Corporation partnered with INTELITY on this project due to INTELITY's custom voice request skill, deeply integrated back-end platform, and ability to deploy solutions at scale. "The idea of smart cities has been teased throughout the technology spheres but has yet to come to fruition in any real way. Implementing voice technology at this large scale, across multiple markets, is cutting-edge for any real estate company and developer - The Howard Hughes Corporation is ahead of the curve," says David Adelson, INTELITY's President & COO.About The Howard Hughes CorporationThe Howard Hughes Corporation owns, manages and develops commercial, residential and mixed-use real estate throughout the U.S. Its award-winning assets include the country's preeminent portfolio of master planned communities, as well as operating properties and development opportunities including: The Seaport District in New York; Columbia, Maryland; The Woodlands, The Woodlands Hills, and Bridgeland in the Greater Houston, Texas area; Summerlin, Las Vegas; and Ward Village in Honolulu, Hawai`i. The Howard Hughes Corporation's portfolio is strategically positioned to meet and accelerate development based on market demand, resulting in one of the strongest real estate platforms in the country. Dedicated to innovative placemaking, the company is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. The Howard Hughes Corporation is traded on the New York Stock Exchange as HHC. For additional information visit www.howardhughes.com.Safe Harbor StatementStatements made in this press release that are not historical facts, including statements accompanied by words such as "will," "believe," "expect," "enables," "realize", "plan," "intend," "assume," "transform" and other words of similar expression, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on management's expectations, estimates, assumptions, and projections as of the date of this release and are not guarantees of future performance. Actual results may differ materially from those expressed or implied in these statements. Factors that could cause actual results to differ materially are set forth as risk factors in The Howard Hughes Corporation's filings with the Securities and Exchange Commission, including its Quarterly and Annual Reports. The Howard Hughes Corporation cautions you not to place undue reliance on the forward-looking statements contained in this release. The Howard Hughes Corporation does not undertake any obligation to publicly update or revise any forward-looking statements to reflect future events, information or circumstances that arise after the date of this release.
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How to Use Technology in Hospitality to Engage Millennials and Generation Z

At Your Service - A Blog by INTELITY·15 March 2019
Technology has completely changed the way we travel. We now expect flexibility, freedom, and control over every aspect of our journey. When it comes to managing travel, a study by the GBTA Foundation shows that 78 percent of Americans prefer to use self-service technology. That number will inevitably grow as Millennials and Generation Z continue to enter the market.
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INTELITY to Attend April's HITEC Europe Conference in Mallorca, Spain

INTELITY ·13 March 2019
Los Angeles, California - INTELITY, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, will be attending HITEC Europe which will take place in Mallorca, Spain this April 10-11. HITEC Europe is part of the world's largest hospitality technology conference brand, which brings leaders and professionals together to cover the latest trends specific to the industry."We are actively pursuing continued growth in Europe and our presence at HITEC provides considerable access to key players and decision makers from across the region," said David Adelson INTELITY President and COO. "The European market is looking for solutions that the INTELITY platform provides, including ways to increase their connectivity across property and streamline daily operations."The INTELITY platform offers a complete suite of tools that create a seamless connection between hotel guests and staff. The platform integrates with over 120 operational systems including PMS, POS, room controls and loyalty programs through INTELITY Connect. Features like mobile check-in and mobile key solve some major challenges European hoteliers face today. Other solutions include multilingual digital access to amenities and services, TV casting, and much more. Using INTELITY Staff, management teams have access to advanced business intelligence tools to gain actionable insights into guests behaviors and preferences. The INTELITY platform is currently in use in more than 200,000 rooms across the globe.Email demos@intelity.com or visit our website to schedule a time to meet with a member of the INTELITY team at HITEC Europe.
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INTELITY to Attend the 2019 National Indian Gaming Association Tradeshow & Convention

INTELITY · 4 March 2019
Los Angeles, California (March 01, 2018) - INTELITY, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, will attend April's National Indian Gaming Association (NIGA) Tradeshow & Convention in San Diego, CA. NIGA is the longest-running gaming tradeshow in history and the country's largest gathering of tribal leaders and casino executives, with 184 nations convening."The modern traveler wants to experience the same seamless connectivity across a casino resort that they have in their own home. They expect technology to be a part of their experience," said Benjamin Keller, INTELITY SVP of Sales. "The Tribal Councils have recognized this expectation and are giving their guests the solutions they want by implementing advanced hospitality technology across property."INTELITY's platform offers a complete suite of guest engagement and staff management tools that fully integrate with other operational systems (PMS, POS, room controls, etc.) and loyalty programs to give casino hotels and resorts a better connection with their guests. Platform features like mobile ordering and messaging give staff the ability to engage with guests from anywhere on property and further encourage them to remain on the casino floor. The INTELITY platform gives operations teams a direct digital connection to their guests and the ability to place targeted promotions and offers in front of the right people, at the right time."INTELITY's presence at NIGA is critical to building relationships with key players and furthering our expansion into the casino market," said Keller. "The Tribal Councils and their casinos are leading the way in implementing technology that enhances the guest experience because they can adopt newer technologies at a quicker rate than most commercial brands."Currently, INTELITY is deployed at some of the largest tribal casino resorts, including Maryland Live!, Angel of the Winds Casino Resort, and San Manuel Casino.The NIGA conference will feature panels and sessions where industry leaders will discuss casino resort operational issues and IT challenges, ensuring that technology does not take the "service" out of guest service, and metrics for assessment, among other topics.To learn more about INTELITY's guest experience and staff management platform, visit Booth #2509 or contact demos@intelity.com to schedule a demo at NIGA.
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INTELITY Named 'Official Mobile and In-Room Technology Provider' by Forbes Travel Guide for Third Year

INTELITY ·26 February 2019
INTELITY, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, has been awarded Forbes Travel Guide Brand Official status for the third year running. Named the luxury hospitality industry's Official Mobile and In-Room Technology Provider by Forbes Travel Guide in 2017, 2018, and again in 2019, INTELITY is recognized as the best-in-class provider of mobile and in-room tech."When choosing Brand Officials, Forbes Travel Guide looks for companies that provide the industry with the highest levels of service and quality," said Micarl Hill, Forbes Travel Guide SVP of Brand Development. "INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we're looking for from Brand Officials."INTELITY's platform includes a complete suite of tools, INTELITY GUEST, to enhance the guest experience and increase guest engagement across multiple touchpoints including mobile apps and in-room tablets. INTELITY GUEST provides access to the advanced technology and connectivity the modern traveler demands and bridges the gap between guests and staff for an optimized connection."The INTELITY platform offers luxury hotels the tools they need to engage the modern traveler while still providing the high-touch, personalized service the luxury travel industry is known for," said INTELITY President and COO David Adelson. "It's an honor to be recognized by Forbes Travel Guide as the industry leader in guest engagement technology for the third year running."INTELITY, along with the other Brand Officials, and Forbes Travel Guide's 2019 Star Award Winners will be recognized on February 26 and 27 at Verified, The Forbes Travel Guide Luxury Summit. The Summit takes place at The Beverly Hilton hotel, an INTELITY partner, in Beverly Hills, CA. In addition to sessions conducted by luxury industry icons, innovators, and impressive disruptors, the Summit includes a black-tie dinner and "Afterglow" after-party.
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broughtonHotels' Park James Opens with INTELITY's Complete Guest Experience and Hospitality Management Platform

INTELITY ·22 February 2019
INTELITY, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, is now live at the Park James, operated by broughtonHotels, in Menlo Park, California. Park James guests now have access to the INTELITY platform including, a mobile guest app, mobile key, and in-room tablets, while their staff is using INTELITY STAFF to organize, manage, and track requests, communications, and work orders on the back end."With the Park James Hotel's reputation for stellar and innovative service and it's Silicon Valley location, we wanted to create an elevated unique guest experience that leverages modern-day technology," said Larry Broughton, Founder and CEO broughtonHotels. "The INTELITY platform not only creates a seamless check-in guest experience, it allows us to deliver the bespoke service that our guests at The Park James have come to expect."The luxury boutique hotel, located near Facebook headquarters, opened in September 2018 to cater to the tech-savvy business and leisure travelers the area attracts."We are so glad to have been selected by the Park James Hotel, which is such a beautiful and well-designed property," said David Adelson, INTELITY President & COO. "We know the area attracts travelers who are looking for the convenience and experience modern technology provides. We're happy to support the Park James in providing their guests and staff with the tools needed to ensure an exceptional experience."Using the mobile app, guests can expedite check-in, communicate with staff, and activate their mobile key before arriving at the hotel., Guests can access additional services through the mobile app and in-room tablets including dining, reservations and bookings, service requests, provide feedback, and more. Guests can also use the mobile app and in-room tablets, through INTELITY CONNECT, to access INNCOM's room automation system. The hotel staff uses the INTELITY STAFF back office solution to track work orders, guest requests, and service delivery times, so the management team can monitor all staff activity in a single dashboard.About Park James HotelMenlo Park's most anticipated new luxury hotel, the Park James Hotel, part of broughtonHotels, brings California craft style and hands-on service to Silicon Valley. With 61 well-appointed guest rooms, a unique outdoor courtyard garden and cocktail bar, along with 1,200 square feet of flexible meeting space among other amenities, the Park James Hotel is suited for every type of traveler. Oak + Violet, the Park James Hotel's signature restaurant, pays homage to California with a menu featuring high quality, hand-picked, and locally sourced ingredients. For further information, visit https://www.parkjames.com/ or https://www.broughtonhotels.com/.About broughtonHOTELSAn innovative and privately held hospitality company, broughtonHOTELS delivers highly specialized services in hotel management, investment, and development. Founded in 2001 by industry leader and entrepreneur, Larry Broughton, the company is well established as an operator of independent, boutique hotels. broughtonHOTELS upholds a strict ethos that emphasizes honesty, integrity, and ethics in all business engagements. The company has a corporate culture of giving back to the communities they serve. Based in Orange County, CA broughtonHOTELS continues to invest in top-flight hospitality talent to support its growing portfolio of 18 managed hotel properties in highly sought-after destinations from California to Illinois. For more information on Broughton Hotels, visit www.broughtonHOTELS.comPark James Hotel:Lucky Break PRMike Stommel, Mike@luckybreakpr.comKris Ferraro, Kris@luckybreakpr.com
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How to Use Personalization to Increase Guest Loyalty

At Your Service - A Blog by INTELITY·19 February 2019
Today’s travelers want hotels to provide them with personalized experiences tailored to their preferences. This fact is extensively covered within the industry, but why should hoteliers care? Studies show that hotels that take the time to create unique experiences customized to their guests’ preferences generate increased revenue per guest and strengthen brand loyalty.
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How Mobile Ordering Can Increase In-Room Dining Orders

At Your Service - A Blog by INTELITY· 7 February 2019
Over the past few years, hotels across the world have experienced a decrease in in-room dining orders. In response to the steady decrease in in-room dining orders, several hotels have started to discontinue offering room service, but a recent study shows that 43 percent of guests still view room service as “very important” and 28 percent of guests say not offering room service is a deal breaker.
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INTELITY Raises $44M, Sets Sights on Further Global Expansion and Scale

INTELITY ·28 January 2019
INTELITY, provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, announced today it has secured a $44 million investment from Philadelphia-based private equity firm, LLR Partners. LLR's investment validates INTELITY's success and the impact it has had on the hospitality technology industry. This partnership also sets INTELITY up to further its mission to provide customers with the most direct and advanced connection to their guests, while also supporting back-of-house operations and business intelligence.Following its merger with KEYPR in 2018, INTELITY has distinguished itself as the most comprehensive and robust enterprise hospitality platform available on the market. This investment further positions the company ahead of its nearest competitors, who typically offer one-point solutions and limited flexibility."As the momentum of technology adoption in hospitality rapidly accelerates, INTELITY has established itself as a leader by offering the most extensive solution for meeting both guest and industry demands," said Dave Reuter, partner at LLR Partners. "We're excited to partner with the combined, impressive management team from INTELITY and KEYPR as they continue to expand this leadership position and capture the large and growing market opportunity."Not only does INTELITY offer the most complete solution, but it is also the industry's integrations leader. The platform includes more than 120 certified, discrete integrations and technology partnerships, which reduce the friction hotel operators experience when incorporating new technologies. In a single platform, INTELITY provides management teams with comprehensive tools that allow them to better track and manage all activity between guests and staff."Since inception, INTELITY has focused on one thing - improving the guest experience for travelers while offering hoteliers increased operational efficiencies and revenue generation opportunities. This investment allows our company the opportunity to further develop our technology and continue to expand our global presence while maintaining that same focus," said President and COO David Adelson. "We look forward to our partnership with LLR Partners and are excited to have them onboard as we continue to grow."With an impressive product offering utilized in nearly two hundred thousand rooms, a talented global workforce, and more than 15 years of industry expertise, the merger between KEYPR and INTELITY is a huge step forward for hospitality technology."While we focus on furthering our strong growth, we are fully committed to continuing to be the most advanced platform available in hospitality, with ongoing support enhancements and a solid integrations pipeline. We are thrilled to have LLR Partners' support as we pursue further expansion in international markets, including throughout Europe, the United Arab Emirates, and Asia Pacific," said CEO Robert Stevenson. "Leveraging the historical successes of both companies has brought us to this point and has given us both the springboard and the talented team to carry us through 2019 and beyond."INTELITY's management team is comprised of Silicon Valley insiders and former executives from Facebook, Hewlett Packard, Hilton, the Westmont Hospitality Group, Hyatt, Caesars Entertainment, Fox Mobile, and Sony. Its board and advisors include former senior management from Hilton, Starwood, Disney, and CHMWarnick. The company has offices in North America and Europe.About LLR PartnersLLR Partners is a private equity firm committed to creating long-term value by growing its portfolio companies. LLR invests in several industries, with a focus on technology and services businesses. Founded in 1999 and with more than $3.5 billion raised across five funds, LLR is a flexible provider of capital for growth, recapitalizations, and buyouts. For more information about LLR and insights on scaling growth companies, visit www.llrpartners.com.
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Why Technology in the Hotel Industry is a 'Must Have,' Not an Extra

At Your Service - A Blog by INTELITY·28 January 2019
Technology is no longer just a nice “extra.” In the travel industry, using and providing the right kinds of technology has become an absolute necessity, so much so that AAA has revised its Approval Requirements and Dining Rating Guidelines in April 2018. The new requirements state that a hotel must incorporate advanced hospitality technology into their day-to-day operations.
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INTELITY Looks to Win "Hospitality's Hottest Technology" Designation at ALIS 2019

INTELITY ·23 January 2019
INTELITY, provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, announces its presence at The Americas Lodging Investment Summit (ALIS), which runs January 28-30, 2019. CEO Robert Stevenson will participate in a panel called "The New ALIS Tech Challenge: What's Hot in Technology?"Stevenson, who has a rich history building B2B platform technologies, will be presenting alongside executives from five fellow hospitality tech companies, all of whom will also be vying for the "Hospitality's Hottest Technology" designation. The panel will be judged by hotel owners and investors and moderated by Rob Torres, Managing Director at Google. This is the first year of this award program, which will help hoteliers distinguish which platforms offer the best solution to improving their bottom lines and streamlining their operations.INTELITY is widely recognized for the guest facing portion of its platform, having been named the "Official Mobile & In-Room Technology Provider" by Forbes Travel Guide and the "Best App in Hospitality" by Travel Weekly's Magellan Awards. In 2019, INTELITY is setting its sights on raising awareness and recognition for the staff portion of its platform and looks to continue to optimize and refine its guest facing technologies."ALIS is a great opportunity to connect with industry leaders, partners, and customers," said Stevenson. "I look forward to this opportunity to participate in the competition and cement INTELITY'S place as an industry leader within the world of hospitality tech."INTELITY, which recently merged with KEYPR, distinguishes itself as the broadest and most robust enterprise platform available on the market while competitors tend to address single touch points, the INTELITY platform touches every aspect of the guest and staff journeys.
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Inn at Harbor Shores to Implement Full INTELITY Platfrom

INTELITY ·22 January 2019
INTELITY, the global travel industry's first and most powerful enterprise guest engagement and staff management platform, announced today that The Inn at Harbor Shores will be implementing its expansive hospitality platform, marking INTELITY's first property in Michigan."We are proud to announce our launch of INTELITY's in-room tablets in all our guest rooms. Implementing this technology will help us better manage our operational efficiencies and guests requests, and will put us on the cutting edge of hotel technology trends," said the hotel's General Manager, Brady Cohen. "We're excited to be the first property in Michigan to implement INTELITY's platform and we look forward to seeing how our guests react to our newest addition. Incorporating this technology into our daily operations will allow us to continue to create exceptional guest experiences while adding in a new layer of personalization. Cheers to a new year and new technology!"Located on one of the oldest harbors in the Great Lakes, The Inn at Harbor Shores has cemented itself as southwest Michigan's leading resort destination. Designed in the style of the classic coastal architecture of the late 19th and early 20th century, the Inn at Harbor Shores boasts 92 beautifully appointed rooms. Through the INTELITY platform, guests and staff of the Inn at Harbor Shores will have access to a custom mobile app, in-room tablets, and INTELITY's back office dashboard, which combined, will dramatically improve operational efficiency, drive new revenue opportunities, and meet the expectations of today's highly-connected travelers."We are excited to welcome The Inn at Harbor Shores into our portfolio of stunning boutique hotels," said INTELITY CEO Robert Stevenson. "Guests and staff alike will enjoy the connectivity that the INTELITY platform provides and we look forward to seeing the impact that platform has on The Inn at Harbor Shores' staff management and guest experience."The rollout of the INTELITY platform will be done in two phases. The first phase will include the implementation of INTELITY's in-room tablets, mobile app, and INTELITY'S back office solution that is integrated with Maestro, the property's PMS. INTELITY's mobile key solution will be implemented as part of the second phase. Guests will be able to expedite check-in and checkout via the mobile app, and use their mobile devices to enter the property's amenities without a key, thus modernizing one of Michigan's top resort destinations.About The Inn at Harbor ShoresHarbor Shores is Lake Michigan's first beach, golf, and waterfront community, located just 90 minutes east of Chicago in Benton Harbor / St. Joseph, Michigan. The community's central amenity is an 18-hole, public Jack Nicklaus Signature Golf Course which has played host to the KitchenAid Senior PGA Championship. Harbor Shores features a full calendar of events and world-class amenities, including The Inn at Harbor Shores. Our hotel features 92 guest rooms with individual balconies and state of the art banquet facilities that can host a small five person meeting all the way to a 300-person wedding reception. While onsite guests can also access a deep-water marina, a full-service spa, waterfront and golf course dining, cafes, 24/7 health and fitness center and a public river-more walk connecting to 12 miles of recreational trails and rivers, acres of parks, green spaces and Lake Michigan beaches. Harbor Shores will be home to nearly 500 residences, including charming cottages, signature homes, townhomes and condominiums. Current real estate opportunities include golf and riverfront home sites, riverfront cottages, golf view homes and condominiums on the top two levels of The Inn at Harbor Shores.For more information, please visit www.harborshoresresort.com or www.innatharborshores.com.
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Black Oak Casino Resort to Implement INTELITY's Guest Experience and Staff Management Platform

INTELITY ·18 January 2019
The property will be incorporating the INTELITY platform's custom-branded mobile app and in-room tablets at its hotel, giving guests the opportunity to better manage their experience by placing them in control of their reservations, check-in and check-out, restaurant bookings, and the ability to directly communicate with staff. Black Oak Casino Resort will also use INTELITY's integrated back office dashboard to streamline their operations. The back office dashboard will allow staff to connect directly and efficiently with guests. With it, they can share specials and promotions with more accuracy and frequency, while also gaining real-time visibility into service and delivery activity."We're thrilled to be implementing the INTELITY platform at our resort," says Amanda Silacci, Black Oak Casino Resort's Guest Service Manager. "In our 'always on' business, it is really important that our technology provides a frictionless connection between guest and staff. We believe the INTELITY platform is incredibly valuable and look forward to using it to completely overhaul the way we manage the guest experience. We also plan to use the content management portion of the back office dashboard to concentrate our marketing efforts and create personalized offerings for our guests."INTELITY's in-room tablets will replace the resort's printed, in-room compendium and allow guests to order room service and make other service requests. Both the mobile guest app and in-room tablets will provide direct messaging between guests and hotel staff, allowing for better communication at any point during their stay.On the operations side, Black Oak Casino Resort will use INTELITY's back office platform via desktop and mobile devices to manage all staff activity on the property, from the front desk to maintenance. Service will be enhanced as staff will be able to manage work orders, delivery times, and monitor all activity on property, while keeping the management team informed at all times. The back office platform will also allow the staff to communicate directly with the guests and give them updates on the status of their service requests and orders.INTELITY's back office platform also provides robust business intelligence and data analytics, which will giving resort leaders deeper insights into their guest behaviors and preferences. The resort can use this information to further maximize efficiency, deliver exceptional guest experiences, and make better business decisions."We are proud to add Black Oak Casino Resort to INTELITY's growing casino portfolio and look forward to working with them on using our platform to great success," said INTELITY Senior Vice President of Sales, Benjamin Keller. "With all of their offerings, I know every team - from operations to housekeeping, to marketing - will see a positive impact in their day-to-day tasks by using the INTELITY platform. Black Oak Casino Resort is already doing great things, and we know that implementing the INTELITY platform will help them continue to scale".The INTELITY platform is scheduled to deploy at The Hotel at Black Oak Casino Resort in the third quarter of 2019.
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Intelity Partners with Acuant to Further Streamline Guest Check-in and Mobile Key Delivery

INTELITY · 9 January 2019
Intelity, the industry's first enterprise guest engagement and staff management platform, is announcing its partnership with Acuant, a leading Identity Proofing Platform. Through this partnership, Intelity's customers will soon be able to offer their guests remote identity check as part of the existing mobile check-in process to further streamline the guest experience before they step foot onto a property."We are excited about this partnership that combines our AssureID technology with Intelity's mobile check-in and mobile key delivery. This will enhance the guest experience at hotels worldwide and illustrates how we serve to reduce consumer friction and fraud simultaneously," said Acuant President and CEO Yossi Zekri.Acuant's AssureID provides instant ID authentication and verification through Intelity's mobile guest apps, as well as the mobile SDK. Guests will be able to submit their ID for verification during remote check-in, and, upon confirming their identity, activate their mobile key, upgrade rooms, and further simplify the check-in process for front desk staff."At Intelity, we make it our priority to improve the guest experience for our hotel partners. Friction at the front desk and delays at check-in remain ongoing pain points for guests and hotel operators alike," said Intelity CEO Robert Stevenson. "With our platform's extensive suite of mobile capabilities and Acuant's ID verification platform, we are one step closer to a fully tracked, optimized and automated check-in process."For more information on the integration between Intelity and Acuant, please visit http://intelitycorp.com.About AcuantAcuant's patented intelligent data capture, advanced document authentication and identity verification technologies provide a comprehensive suite of solutions. Utilizing proprietary technology and the industry's largest document library, Acuant verifies identity credentials issued from over 100 countries and transforms data into useful and insightful information to optimize company workflows.A multi-platform solution, Acuant empowers businesses globally by giving them the freedom to work on any device, in the cloud or locally. Acuant solutions easily integrate into any environment; customers include start-ups, Fortune 500 and FTSE 350 organizations in the financial services, healthcare, automotive, hospitality and security sectors. For more information, please visit acuantcorp.com.
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INTELITY Founder David Adelson Reflects on the First 10 Years

At Your Service - A Blog by INTELITY· 1 January 2019
Looking back on INTELITY’s first 10 years, I think about how much I’ve learned as its founder and first CEO for the past 10 years. I’m truly excited about what is yet to come in these next 10 years, now that we have merged with KEYPR and have developed into an even stronger brand with a more complete, integrated hospitality technology platform. Building this business from the ground up wasn’t always easy, but it has absolutely been the most rewarding thing I’ve done in my professional life.
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2018 J.D. Power Survey Finds High Level of Hotel Guest Satisfaction

At Your Service - A Blog by INTELITY·18 December 2018
The J.D. Power 2018 North America Hotel Guest Satisfaction Index indicated that hotels are definitely getting it right when it comes to guest experience, and their guests are happier than ever. According to the annual survey, overall satisfaction of the hotel industry is up eight points to an all-time high of 825 out of 1,000.
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Intelity is Now Live at The St. Regis Atlanta

INTELITY ·13 December 2018
Intelity, the world's first and most widely used integrated guest services platform, is now live at The St. Regis Atlanta and providing technological advancements for both guests and staff. The addition of Intelity is a part of the resort's multi-million dollar, property-wide refresh expected to be completed in early 2019.An important aspect of the remodel was catering to tech-savvy travelers, leading to the installation of Intelity's in-room tablets which allow guests to control room features such as lighting and air conditioning, order room service, and access information about hotel amenities. On the management side, the Intelity platform integrates with LightSpeed, the Marriott property management system, and is fully integrated with the hotel's point-of-sale system, MICROS Simphony. These integrations connect staff directly with guests so they can easily manage service requests for housekeeping, transportation, and concierge. Each guest room and suite is attended by the St. Regis Butler Service, an ever-present yet unobtrusive service dedicated to meeting the needs of discerning global travelers."The St. Regis Atlanta is timelessly Southern and now exquisitely reimagined," said Guntram Merl, general manager of The St. Regis Atlanta. "The refresh of our elegant hotel and integration of the Intelity platform will delight new travelers, as well as returning guests who have visited over the past 10 years."The St. Regis Atlanta is a 26-floor development featuring 151 luxuriously-appointed guest rooms and suites, 53 residences, and more than 24,000 square feet of contemporary meeting and event space. Located in exclusive Buckhead, the St. Regis is within walking distance of Atlanta's finest specialty shopping, restaurants, art galleries, and landmark corporations. It's a distinctive destination where Georgian architecture and style are effortlessly married with modern technology.Implementing the Intelity platform means The St. Regis Atlanta meets AAA's new technological requirements and ensures the resort will retain its AAA Five Diamond status. In 2014, The St. Regis Atlanta was named Conde Nast Traveler's #1 Business Hotel in the World and one of the World's Best Large City Hotels by Travel + Leisure. It also received Forbes Travel Guide's Four Star Award and Travel Weekly's Silver Award for Best Pool Design.About The St. Regis AtlantaCombining timeless sophistication with an unrivaled dimension of luxury, The St. Regis Atlanta Hotel & Residences debuted April 14, 2009. The 26-floor development features 151 luxuriously appointed guest rooms and suites, 53 St. Regis Residences, more than 24,000 square feet of contemporary meeting and event space, two exclusive bars, world-class culinary options, a state-of-the-art fitness facility that overlooks an exquisite 40,000-square-foot Pool Piazza and poolside Bar, a 7,800-square-foot Remede Spa, and Astor Court, the resort's distinctive upper lobby restaurant offering compelling cuisine and an unparalleled ambiance. Each guest room and suite is attended by the signature St. Regis Butler Service, an ever present yet unobtrusive service dedicated to meeting the needs of discerning global travelers. The property continues to be listed among the Top Hotels in the South by Conde Nast Traveler for its Readers' Choice Awards and in 2017 and 2018, it received a Gold Badge in U.S. News & World Report's Best Hotels in the USA. The St. Regis Atlanta Hotel & Residences is located at 88 West Paces Ferry Road in Buckhead. For more information, please call 404.563.7900 or visit www.stregisatlanta.com.

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