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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

Feather Falls Casino, Lodge & Brewing Co. Improves Communications Management with Beekeeper

Beekeeper Blog·13 November 2018
During historic heavy rainfall in February of 2017, the main and emergency spillways of California’s Oroville Dam experienced extensive damage, resulting in the evacuation of more than 180,000 people living downstream along the Feather River there. Those evacuated included some of the 520 employees of the Feather Falls Casino, Lodge & Brewing Co.
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Beekeeper's Operational Communication Platform Named Most Innovative Hotel Technology at HX 2018

Beekeeper ·12 November 2018
New York, Nov. 12, 2018 -- Beekeeper, the leading communication and employee operations platform for connecting a hotel's non-desk workers across locations and departments, earned the top honor here yesterday during HX. Beekeeper was one of five finalists competing in the Tech Pitch innovation challenge that recognizes companies that stand out from the crowd to help reimagine the hospitality industry. This is the third top technology honor presented to company in 2018; Beekeeper was named the Most Innovative Technology of 2018 by HTNG and it was awarded the HITEC 2018 E20X "People's Choice 2018" by HFTP.Judging the competition on Sunday, Nov. 11, was Valerie Ferguson, Regional General Manager, Walt Disney Co.; Are Morch, Hotel Blogger and Social Media Consultant; Gregory J Pesik, Managing Director, Applied Intelligence, Accenture; and Vijay Dandapani, President & CEO, HANYC. Beekeeper had five minutes to present on the HX Tech stage in the Marketplace to these thought leaders and a packed theater of interested HX attendees.Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices. The platform includes an intelligent analytics dashboard to help companies improve internal communication and streamline business processes. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow. Beekeeper will be holding live demos today at the Jacob Javits Convention Center in Booth 2839."It's truly an honor to be recognized by these industry leaders as having the most innovative hotel technology," said Connie Rheams, Beekeeper VP of Hospitality. "Beekeeper's goal is to help hoteliers improve employee interaction, which in turn cultivates heightens guest engagement. When employees feel part of the hotel family they forge relationships, making it more difficult for them to leave."Beekeeper is designed to engage non-desk workers in a modern way who typically do not have an email address," she added. "It gives them a voice, breaks down silos between departments, recognizes them for doing an outstanding job, creates loyalty, and drives job retention. The happier employees are at their jobs, the more guest loyalty and satisfaction scores improve. Earning this award at HX validates that the industry is in real need of a digital transformation."

How to Leverage Guest Reviews to your Advantage

Beekeeper Blog· 8 November 2018
When online travel agencies (OTAs) and other third-party booking channels empowered past guests to judge their stay experiences with a star rating, hoteliers had to pay attention. Your hotel’s online reputation depends on what is being said in these channels so how you manage your guest reviews is an important job.
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Beekeeper to Reveal the Secret to Guest & Employee Engagement at HX: The Hotel Experience

Beekeeper · 6 November 2018
San Francisco, Nov. 6, 2018 -- Beekeeper, the leading communication and operations platform for connecting a hotel's non-desk workers across locations and departments, will be at HX: The Hotel Experience next month revealing the secret to guest and employee engagement. Named the Most Innovative Technology of 2018 by HTNG, the "People's Choice 2018" by HFTP, and ranked No. 59 on the SaaS 1000, Beekeeper has discovered the Holy Grail of hospitality -- a digital platform for delivering the ultimate guest experience by cultivating an undeniably empathetic employee experience. With 98% of human resources professionals and 92% of employees saying that empathetic employers drive retention, it's imperative that hoteliers discover how to cultivate this desired culture. Beekeeper, which is currently being used in more than 137 countries worldwide, will be on display in Booth 2839 November 11 and 12 at the Jacob Javits Convention Center."With unemployment at an all-time low, employee retention is top of mind," said Connie Rheams, Beekeeper VP of Hospitality. "In fact, one of the first educational sessions at HX to be held on Sunday at 11:00 a.m. is titled 'HR Actionables for Retaining Top Talent in the Modern Age.' Here experts will discuss the current labor shortage and why retaining hotel employees is more important than ever before. While career-path planning, professional development techniques, and the movement toward non-traditional benefits are emerging strategies focusing on today's millennial workforce, it's important not to overlook the obvious benefits of digital operational communication technology."The best way hoteliers can engage their deskless employees and get them to embrace a hotel's culture is to connect them digitally to the organization," Rheams said. "Linking employees across locations and departments in real time via mobile or desktop devices will keep employees engaged with management and each other. This isn't a theory; it's a proven means to improving internal communication and streamlining business processes. It's a way for connecting non-desk workers to company news, updates and protocols; a new method for onboard new hires; and an exceptional process towards motivating existing employees and sharing their achievements. In many ways, it's the key to higher employee engagement and increasing guest satisfaction."Beekeeper is digitizing the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive platform. The solution connects colleagues across locations and departments in real time via mobile or desktop devices and includes an intelligent analytics dashboard to help companies improve internal communication and streamline business processes. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow.HX Sessions Address Labor RetentionAnother session titled "Hiring, Retaining and Creating Company Culture" will be held on Monday, November 12 at 4:00 p.m. on the HX: Onstage - F&B. This panel will discuss how a company's employment policies and culture can lead to success or failure, employee satisfaction and great customer experiences.Here are a few reasons why hoteliers should attend the two HX sessions dealing with labor retention, and then visit Beekeeper in Booth 2839:Companies with engaged employees outperform those without by 202% (Source: Gallup)92% of employees say showing empathy is an important way to advance employee retention (Source: Businessolver)90% of executives said keeping new hires is an issue in their organizations (Source: Korn Ferry)80% of employees would work more hours and 60% would take a pay cut to work for a more empathetic employer (Source: Businessolver)78% of HR leaders are more concerned about the talent shortage today than they were a year ago (Source: Spherion)76% of employees who do not feel valued are looking for other job opportunities (Source: Lifeworks)75% of the causes of employee turnover are preventable (Source: HR Dive)53% of HR professionals say employee engagement rises when onboarding is improved (Source: SilkRoad)"As more and more hotels begin using mobile platforms such as phones and tablets to communicate with employees, the risk of losing employees to the competition or other industries lessens," Rheams said. "Beekeeper will be holding live demo's in Booth #2839 every day at HX. We look forward to seeing you there."To pre-schedule an appointment with Beekeeper at HX: The Hotel Experience, click here. Hoteliers wanting to attend the HX Expo Floor can register for a FREE EXPO Pass ($75 value) by clicking here.

Putting Patients First: Digital Transformation in the Healthcare Industry

Beekeeper Blog· 1 November 2018
The healthcare industry is about taking care of people, but we often lose sight of that. By implementing a digital internal communications strategy, medical organizations such as hospitals, assisted living centers, and home healthcare providers, can realign their missions to put patients first. This happens when every employee is engaged in the communication lifecycle of patient care.

Top 4 Tips for Digital Collaboration

Beekeeper Blog·30 October 2018
In the modern workplace, conference rooms have made way for creative collaboration spaces. But in a company with a dispersed workforce that might not work in the same building, the same location, or even at the same time, a group communication app can create a virtual collaborative space.

How Beekeeper Will Work More Intelligently With Customers

Beekeeper Blog·29 October 2018
After listening to customer feedback, we’ve decided to switch to a new product management tool called productboard. productboard is a product excellence system that will help us consolidate insights, prioritize what to build, and share our progress and future plans with customers.

How a Team App Gives Retailers a Competitive Edge

Beekeeper Blog·25 October 2018
In an age when consumers can make a purchase with the click of a mouse, brick-and-mortar retailers are facing some big obstacles. But outside competition isn’t the only problem plaguing the trade. It has one of the highest employee turnover rates of any industry. To be competitive, focus on your biggest asset: your frontline workers.

Win Executive Buy-in for an Employee App

Beekeeper Blog·23 October 2018
Over one in three participants in today’s US labor force are from the millennial generation. This generation continues to dominate the workforce in larger numbers than ever before, making the business case for workforce digitization not only compelling but necessary. Courting these employees who are accustomed to the convenience and efficiency of real-time, mobile workplace communication through the latest technology is thus imperative.

How to Effectively Communicate with Unionized Labor

Beekeeper Blog·17 October 2018
Though it varies depending on the industry and the unique functions of the work performed, companies and HR professionals in particular continue to face challenges around communicating effectively with unionized labor or in hybrid union and non-union environments. One of the biggest obstacles is encapsulated by this key question: how do we effectively track if employees are reading and receiving the mission-critical information we send?

Industry 4.0: The Next Gen Manufacturing Workforce

Beekeeper Blog·16 October 2018
Industry 4.0, or the industrial internet of things (IIoT), is taking the manufacturing world by storm. Machines, systems, and devices are interconnected and communicating with one another for a 360-degree view of the entire manufacturing process, from production to distribution. The factory of the future is here, and it’s creating a next generation workforce that is engaged on a whole new level.

Mobile Communication Tools Connect Teams at InterContinental Miami

Beekeeper Blog·11 October 2018
With over 600 employees over 33 departments, InterContinental Hotels & Resorts, Miami, FL sits in the heart of Miami’s downtown business district with a breathtaking view of Biscayne Bay. As a luxury bay-front property, the hotel is a popular destination for vacationers and business travelers alike; the property hosts events ranging from weddings to large conventions.

How an Internal Communications Tool Improves Construction Project Management

Beekeeper Blog· 9 October 2018
Proper planning is critical in the construction industry, however not every project will stay on the original timeline. As projects progress, the scope or deadlines are likely to change. Project management is more than revising deadlines, however. An often forgotten part of construction project management is keeping field workers current on any changes. An internal communications tool makes it easy for managers to keep field workers and independent contractors aligned and to clearly communicate project goals.

How to Engage Every Worker for a Superior Employee Experience

Beekeeper Blog· 4 October 2018
Lack of employee engagement costs companies over $450 billion every year. To elevate the employee experience and give employees a reason to love coming to work every day, you’ve got to make sure every single member of your team is included and engaged, a job made so much easier with a digital workplace.

How Mobile Solutions Complete Construction Jobs on Time and on Budget

Beekeeper Blog· 2 October 2018
On a construction site, there are innumerable moving parts: laborers, supervisors, materials, deliveries, machinery, tools, safety, subcontractors, just to name a few. The best way to stay on schedule and on budget is to adopt a mobile productivity app to manage project-related data and communication. A mobile solution complements the mobile nature of the job, and will facilitate real-time communication and organize workforce management tasks for cost and time efficiency.
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Hoteliers Can't Afford to Ignore Operational Communication Technology in 2019

Beekeeper · 2 October 2018
As hoteliers begin planning their 2019 budgets, they will be focusing in part on implementing technology that will help their deskless employees better communicate with management and each other. Eighty-two percent of hospitality companies plan to increase spending on deskless technology in 2019, according to a new deskless workforce report issued by Emergence Capital. "The Rise of the Deskless Workforce" shows that hotel companies will direct part of their spending to ensure they are connecting with employees in hopes of increasing productivity and keeping employees happy. With 98% of companies using mobile platforms such as phones and tablets to communicate with employees, according to the report, hoteliers lagging in engagement will risk losing employees to the competition or other industries."Technology is playing an important role in attracting and retaining employees," said Connie Rheams, Beekeeper VP of Hospitality. "According to Deloitte, 43% percent of Millennials envision leaving their jobs within two years and only 28 percent seek to stay beyond five years. Gen Z has even less loyalty, with 61 percent saying they would leave within two years if given the choice. With unemployment at an all-time low - 4% across all industries as of June 2018, according to the Bureau of Labor Statistics - employee retention needs to be top of mind. An additional dollar per hour or free daily lunch is proving to be enough of an incentive for hourly employees to leave one hotel and move to the next. The best way to retain non-desk hotel employees is by communicating with them directly, in their own language, and through the mobile platforms they are most comfortable using. When workers are connected, it makes them feel part of the hotel family, thereby making it difficult to take a job elsewhere due to relationships forged."Workforce Communication Technology: A Must in 2019The best way hoteliers can engage their deskless employees and get them to embrace a hotel's culture is to connect them digitally to the organization. Linking employees across locations and departments in real time via mobile or desktop devices will keep each person wanting to learn more about the company ... their department ... VIP guests who may be arriving that day or that week ... a new hire ... an incentive contest ... or even a new corporate policy. Digitizing the workforce will help companies improve internal communication and streamline business processes. It's an ideal way to connect non-desk workers to company news, updates and protocols; share crisis communications messaging; onboard new hires; and motivate existing employees and share their achievements. In other words, it keeps employees connected to management and each other.In the past year, Fortune 500 firms across the globe have adopted Beekeeper as their workforce communications platform. Named the Most Innovative Technology of 2018 by HTNG, the "People's Choice" by HFTP, and ranked No. 59 on the SaaS 1000, Beekeeper has been busily increasing its user base this year by more than 500% and is currently being used in more than 137 countries worldwide.Companies are flocking to Beekeeper because it:Engages employees at a basic level and gives them a voice.Rewards employees for doing something good.Creates loyalty and drives job retention.Makes employees feel a part of something important.Beekeeper is digitizing the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive platform. The solution connects colleagues across locations and departments in real time via mobile or desktop devices and includes an intelligent analytics dashboard to help companies improve internal communication and streamline business processes. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow.Statistically Speaking: Employee Engagement Matters Companies with engaged employees outperform those without by 202% (Source: Gallup) "Beekeeper is a powerful tool for driving and building a strong and informed company culture. It gives us a mobile means to operationally communicate with all associates across five locations in a new, innovative and authentic way. We've seen a well-over 90% adoption rate from among our associates." - Christopher Horn, Vice President of Operations for SIXTY Hotels Highly engaged business units achieve a 10% increase in customer ratings and a 20% increase in sales (Source: Gallup) "Beekeeper improved our guest service scores, our TripAdvisor scores, and overall internal communications. It has revolutionized the way we talk. It's the foundation of our culture and community, and it's an integral part of our daily operations." - Jeff David, Managing Director, Watergate Hotel 98% of human resources professionals and 92% of employees surveyed said empathetic employers drive retention (Source: Businessolver) "The Beekeeper employee app has definitely enhanced employee engagement. We would have seen much higher turnover if it weren't for this tool." - Jason Brown, Director of People Operations, 1 Hotel Brooklyn Bridge 92% of employees say showing empathy is an important way to advance employee retention (Source: Businessolver) "We use Beekeeper to keep everyone informed about everything, whether we're posting pictures of new slot machines or announcing employee events, awards or birthdays. It's a fun, social way to get to know employees better. This is just one of many ways that Beekeeper is making everyone feel part of the Feather Falls family." - Human Resources Director Rhonda Turner, Feather Falls Casino, Lodge & Brewing Co. 80% of employees would work more hours and 60% would take a pay cut to work for a more empathetic employer (Source: Businessolver) "After rolling out Beekeeper, we noticed an immediate change in our internal communications. It was incredible to see all the personalities that came alive on Beekeeper that we didn't realize had existed before. Giving them a platform allowing them to have a voice has transformed our organization." - David Montero, Director of Operations, RHW Management 53% of HR professionals say employee engagement rises when onboarding is improved (Source: SilkRoad). "Beekeeper is especially easy for onboarding new employees. It lets me create a new profile for each staff member, complete with their photo and personal information about their passions and special interests so other team members can quickly get to know them. In a sense, Beekeeper is a personal-broadcasting antenna." - Louie Shapiro, Director of People Operations, 1 Hotels Central Park Here's why deskless workforce technology is a smart investment: 80% of the world's workforce are non-desk workers 84% of the workforce has a personal mobile device 75% of employees use their personal mobile devices to communicate with co-workers "A proven way to engage employees and get them to embrace a hotel's culture is to connect them digitally to the organization," said Corey McCarthy, Beekeeper VP Global Marketing. "Hoteliers looking for ways to improve employee retention while boosting guest satisfaction and loyalty should invest in employee engagement technology. Beekeeper is leading the way."About BeekeeperBeekeeper is an award-winning operational communication platform that digitizes the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive interface. Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices and includes an intelligent dashboard to help companies improve internal communication and streamline business processes.The company is based in Zurich and San Francisco and supports users in more than 130 countries. Clients include Heathrow Airport, Seaboard Foods, and Marriott.

Strategies for Success as a Digital Workplace Leader

Beekeeper Blog·27 September 2018
With the right leadership, a digital workplace can revolutionize your company. A successful leader will implement strategies that complement the internal communications technology to create a more transparent and collaborative culture, boost employee engagement, and encourage a more fluid internal conversation with their staff.

Beekeeper Communication Tools Improve Guest Service Scores at The Watergate Hotel

Beekeeper Blog·25 September 2018
Washington, D.C.'s world-renowned Watergate Hotel has 336 guest rooms and 20,000 square feet of event space. Having undergone a $200 million renovation, the historic hotel recently reopened with contemporary, luxury updates.

Beekeeper Productivity App Release Notes September 2018

Beekeeper Blog·20 September 2018
Happy Fall! Our Product Team has been hard at work over this summer making significant operational improvements to the Beekeeper platform. Read on to discover what’s new in the Beekeeper employee app experience, as well as what we have fixed.

Beekeeper Announces Innovation App Extension for Team Collaboration

Beekeeper Blog·19 September 2018
Beekeeper possesses numerous ways to recognize, poll, engage, and connect the mobile workforce and their office-based colleagues. We are pleased to announce an app extension designed expressly for a vital but often underutilized component of employee communication: sharing and voting on ideas.

Top Ten Hidden Costs of Not Going Digital

Beekeeper Blog·18 September 2018
The one mistake 47% of companies make that costs them billions of dollars every year is not having a digital internal communications strategy. A digital workplace can revolutionize an organization, save money, and make a company more competitive. All systems and processes function at maximum efficiency for an employee trifecta. Productivity, engagement, and experience all benefit from a digital workplace, and the success and savings ripple out to the rest of a company, all the way to the customer.

From GDPR to Employee Engagement: What Hotels Need to Know

Beekeeper Blog·13 September 2018
Last year, consumers spent $1.6 trillion on hotel rooms worldwide. As global travel continues to grow, and with new GDPR compliance laws taking effect, hotels need to keep pace in a constantly evolving industry. In order to stay competitive and build a productive team, every hotel should have a digital workplace handling internal communications.

Beekeeper Secures $13M Series A Extension Led by Atomico and Keen Venture Partners

Beekeeper Blog·12 September 2018
On behalf of Beekeeper, I’m thrilled to announce that we have secured $13 million in funding during our Series A extension round! This helps us continue our mission to better connect and engage non-desk workforces with an operational communication platform that is both simple to implement and use.

Beekeeper Announces ADP, Microsoft Azure, SAP SuccessFactors, and Workday User Sync Integrations

Beekeeper Blog·11 September 2018
Digital workplace integrations should make work simpler and more enjoyable. At Beekeeper, simplicity is at the core of our integration philosophy. Rather than reinventing the wheel and replacing brand name software solutions, our marketplace apps enable direct integration between existing HR workforce management and payroll systems with Beekeeper digital workflows.
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Hoteliers + Non-Desk Hotel Workers to Benefit from Beekeeper's $13 Million 'Series A' Extension

Beekeeper ·11 September 2018
Beekeeper, the leading communication and operations platform for connecting a hotel's non-desk workers across locations and departments, announced today that it has raised an additional $13 million as a part of its Series A extension round. Built from the ground up for secure, centralized operational communication on mobile and desktop devices, Beekeeper plans to deploy its latest round of capital by continuing to invest in hospitality market growth, innovation and its information security management system to maintain their ISO 27001:2013 certification. This will ensure the platform delivers a simple and elegant experience for hotel workers while maintaining the highest security levels.Atomico and Keen Venture Partners led the round with a diverse group of strategic investors including Samsung Next, Edenred Capital Partners (ECP), and Swiss Post who have joined Beekeeper's mission to connect the nearly 2 billion non-desk workers who have been forgotten when it comes to digitalization within companies. All existing key investors, including FYRFLY Venture Partners, ALPANA Ventures and investiere.ch, participated in the round as well.Aligning employees without email addresses or corporate devices with the entire organization in a centralized, secure environment is a major challenge. Seventy-five percent of the workforce currently use their personal mobile devices to communicate with co-workers, and the lack of proper operational communication tools has forced employees to use consumer-based workarounds like WhatsApp and Facebook Messenger. Data privacy scandals by consumer giant Facebook and the launch of GDPR has emphasized the importance of data privacy and security."Atomico is proud to support Beekeeper as their innovative employee communication and operations platform, built specifically for the world's two billion non-desk workers, continues to succeed on a global scale," said Ben Blume, Principal at Atomico. "Over the last few years we've watched Cris, Flavio and the team build not only a world class product and culture, but consistently win some of the world's most well recognized corporations as clients across a range of industries from hospitality and manufacturing to retail and construction. It is a testament to our belief that big enterprise SaaS winners will continue to emerge from Europe.""Beekeeper plays right into the heart of the digital workplace trend," said Robert Verwaayen, general partner at Keen Ventures. "We believe that Beekeeper is on a path to become an indispensable collaboration tool for the 80% of the global workforce that has been largely forgotten by digital technology. The market opportunity, strength of the product and the talent of the team gives Beekeeper a real shot at becoming a meaningful giant in the mobile enterprise space."This round of capital will also be dedicated to the next evolution of Beekeeper's Marketplace and plug-in ecosystem. As the central employee touchpoint, Beekeeper has the unique ability to streamline internal communications and operational tools within one intuitive app that desk and non-desk workers can access in real time from their mobile phone. Through Beekeeper's integrations and out-of-the-box apps, corporations can consolidate operational tools and communications into a simplified employee experience - something that will be imperative as frontline workers are introduced to corporate technology, many for the first time.Christina Bechhold Russ, principal at Samsung NEXT Ventures said, "Non-desk-based workers are one of the most overlooked markets for digital services, yet they are estimated to have a mobile penetration rate of 84% and only continues to grow. Beekeeper enables employers with distributed workforces from manufacturing companies to retailers to seamlessly connect everyone in the organization and transform the way information is disseminated and shared. A strategic investment for NEXT, this is a great opportunity to support a fast-growing scale-up leveraging mobile devices to define the future of work."Beekeeper's new financing comes within a year of closing its Series A round and marks a time of rapid corporate growth. In the past year, Fortune 500 firms across the globe have adopted Beekeeper to improve internal communications and streamline operations. Beekeeper has also increased its user base by more than 500% and is currently being used in more than 137 countries worldwide.

How Mobile Technology Elevates Hotel Communication and Operations

Beekeeper Blog· 6 September 2018
Just as the hospitality industry builds memorable experiences according to guest needs, hotel communication systems and technology solutions should do the same for you and your workforce. A few weeks ago, Beekeeper teamed up with leaders from two of our business partners, Jos Schaap, CEO and Founder of StayNTouch and Erica Rich, Senior Hospitality Marketing Strategist at Revinate, to lead a webinar on how the hospitality industry can best leverage mobile technology in hotels.

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