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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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Cvent Unveils List of Top 25 Meeting Destinations in Europe for 2018

Cvent ·26 July 2018
London -- Cvent, Inc., a market leader in meetings, events, and hospitality technology, today released its list of the top cities for meetings and events in Europe. European cities were previously included in the Europe, Middle East and Africa region. This year's standalone list highlights Europe's strength and growing popularity in the MICE industry. The list was compiled based on sourcing activity through the Cvent Supplier Network. In 2017, more than 40 million room nights worldwide and $14.7 billion of business were sourced through the Cvent Supplier Network - helping to support more than 715,000 events around the globe. For the fourth consecutive year, London tops Cvent's European list, with Barcelona ranked as the second most popular destination for the MICE community.Tracy Halliwell, Director of Conventions and Events at London Convention Bureau said: "London is a world class destination for meetings and events. With fantastic infrastructure, global connections and a variety of hotel rooms and state of the art venues, it's no surprise to see we have retained the top spot in Europe. We continue to attract leading global events and conferences to the city, and we look forward to showing the MICE community the very best of London's offerings."The top 10 cities in Europe for 2018 are:London, EnglandBarcelona, SpainBerlin, GermanyAmsterdam, NetherlandsMadrid, SpainParis, FranceFrankfurt, GermanyRome, ItalyMunich, GermanyLisbon, PortugalTo see the full list of Europe's top cities, please visit here.Notable trends from this year's Europe Top Destinations list include:Germany boasts the largest number of ranked cities - with six appearing on this year's list. These cities include: Berlin (#3), Frankfurt (#7), Munich (#9), Hamburg (#23), Hanover (#24), and Dusseldorf (#25).The Hague made its first appearance, adding a second Netherlands city to the list for the first time. Amsterdam has traditionally been the only city in the Netherlands to be featured.Lisbon continues to be a popular MICE destination having climbed six places over the past four years to make it into the top 10 this year.While not included in the Top 25, other cities have gathered significant momentum highlighting strength across the entire European region. Dubrovnik, Croatia grew in popularity year over year, and other large regional UK cities continued to cement their position as desirable meeting hubs including Birmingham, Edinburgh and Bristol."The cities featured in this year's Top Destinations lists have invested significant time, energy, and resources into building premier locations that entice organisations, large and small, to plan meetings and events in their areas," said Chris McAndrews, Vice President of Marketing for the Cvent Hospitality Cloud. "Meetings have become a major economic driver for cities worldwide and because of this positive impact, destinations are pulling out all the stops to attract group business, and we expect to see this healthy competition continue." MethodologyDestinations around the world compete on a variety of factors including the accessibility of the destination and facilities for events, price and price flexibility, quality of facilities, quality of services, personal safety for attendees, and having a point of differentiation.Cvent evaluated more than 11,000 cities worldwide featured on the Cvent Supplier Network to compile the seventh annual global list. Activity was tracked from January 2017 through December 2017 and the ranking was then determined by a set of qualifying criteria consisting of:Unique Request For Proposals ReceivedTotal Room NightsAwarded Request For ProposalsAwarded Room NightsPercentage of Qualified Meeting VenuesNumber of Profile ViewsTo see the full lists of the top cities for each global region, please visit: United States, Canada, APAC, Middle East and Africa, and Caribbean and Latin America.
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Cvent Unveils 2018 List of Top 50 Meeting Hotels in Europe

Cvent ·15 May 2018
Cvent, Inc., a market leader in meetings, events, and hospitality technology, today announced the results of its Top 50 Meeting Hotels in Europe. Due to increased group business demand, venues in Europe are ranked in a standalone list this year after previously being included in the Europe, Middle East, and Africa category. The list was compiled by analysing group booking activity through its Cvent Supplier Network, which sourced more than $14.7 billion and more than 40 million room nights in 2017, helping to support more than 715,000 events worldwide."With industry research showing the current global value of the MICE industry at $750+ billion and growing substantially, and Europe dominating with a market share of 42%*, there is huge potential for hotels across the region to capitalise on group business opportunities," said Bharet Malhotra, Senior Vice President of Sales for Cvent's Hospitality Cloud. "Based on these market trends, it made sense for us to provide a European-only list that would offer the industry what they are looking for: top European venues for their meetings and events."Europe List Highlights:Hilton took the top three spots for generating the most MICE business in Europe: Hilton Prague, Hilton London Metropole, The Double Tree by Hilton, Amsterdam Centraal Station in that order.Marriott, Hilton, and IHG (in that order) are the top three hotel chains represented on the Top 50 list.Germany and Spain represent the largest selection of hotels on the list with 12 and 10 in the Top 50 respectively including the following chains and brands:Radisson Blu, Sheraton, NH Hotel Group, Renaissance, W Hotels, Melia, and AccorHotelsView the full 2018 list of Top 50 Meeting Hotels in Europe."I am truly proud to see Hilton Prague being recognized," said Hilton Prague General Manager Michael Specking. "Hilton Prague is a fantastic contemporary venue of 800 bedrooms and 5,000 sq. meters of convention space in a fabulous downtown location, and it's the team's focus to consistently deliver high level of services to make our promise happen: 'Your vision, our passion.'""We saw many large-scale renovations in the European market this year as venues vie for group business and look to attract the large number of international conferences hosted in the region," said Chris McAndrews, Vice President of Marketing for Cvent's Hospitality Cloud. "With such big changes and new entries making it into the Top 50 list this year, and an increasing number of hotels keen to invest to meet the requirements of the 21st century business traveller, it will be interesting to see this time next year who will take the top spots."Due to increased demand and buyer preferences, Cvent also announced it has expanded its list categories to include sub-lists which segment venues further based on commonly searched attributes including property type, conference space size, and region-specific locales. These lists will be announced over the coming weeks.Top 10 Hotel Properties in Europe:For the complete Top 50 table please see HERE2018 Rank Hotel Name1 Hilton Prague2 Hilton London Metropole3 DoubleTree by Hilton, Amsterdam Centraal Station4 Hotel Arts Barcelona5 Sheraton Frankfurt Airport Hotel & Conference Centre6 Hilton Munich Park7 Hilton Diagonal Mar Barcelona8 Rome Marriott Park Hotel9 Hilton London Paddington10 InterContinental ViennaCvent evaluated hotel properties that generated business through the Cvent Supplier Network from January 2017 through December 2017. The properties were ranked according to various criteria, including total requests for proposals (RFPs), awarded RFPs, total room nights, awarded room nights, major metropolitan area (MMA) market share, conversion rate, and the hotel's unique profile visits in the Cvent Supplier Network. The criteria are designed to provide the most accurate reflection of the top meeting hotels in the U.S., Europe, Middle East and Africa, and Asia Pacific regions.*Allied Market Research, Jan 2018About the Cvent Supplier NetworkFeaturing more than 255,000 hotels, resorts and special event venues, the Cvent Supplier Network is one of the world's largest and most accurate databases of detailed venue information. Cvent sourced more than $14.7 billion in meetings and events through its marketplace and more than 40 Million room nights in 2017. The CSN contains listings of hotels and other venues in more than 175 countries that can be searched and filtered based on approximately 200 meetings and events attributes. The Network is part of the Cvent Hospitality Cloud, which provides hotels, CVBs and other event venue owners, solutions to effectively generate qualified demand for meetings and events, manage that demand more efficiently, and measure group business performance.
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The Countdown to GDPR is here. Is the MICE industry doing enough?

Cvent ·12 February 2018
The Countdown to GDPR is here, but is the MICE industry in UK and the rest of Europe doing enough? Recently Cvent held a webinar for more than 2,000 MICE executives - attached please see a copy of the presentation for your information.
Article by Sunny Arora

How MICE Demand Management Influences Your Hotels Revenue

Cvent ·25 January 2017
The days of flooding sales with fruitless leads are gone. Today, every hotel professional in the industry needs to know the bottom line revenue they're seeing, rather than just the number of leads the sales team responds to.The hotel industry is truly dependent on identifying profitable customers by their propensity to book venues. However, the enormous industry means meeting planners always have a plethora of venue options to choose from. To ease the RFP process, meeting planners prefer sending theirs online all at once. Without a streamlined way of managing this huge RFP demand, it's really difficult for hoteliers to prioritize and identify profitable proposals.Unfortunately, hoteliers spend far too much time and energy drafting proposals, and as a result, lose other opportunities in the pipeline. Most hoteliers need one useful platform that can take care of their MICE business needs - from generating demand to managing it. The need of the hour is a solution that can primarily address these top three pain points: Effectively Prioritizing RFPsThere is a constant fear among hoteliers of missing out on business by not replying to RFPs quickly enough. Thankfully, solutions like Cvent's Group Demand Management can help prioritize and evaluate these RFPs. With the help of this simple yet effective scoring methodology, hotels and venues can evaluate any business lead and overcome the anxiety of losing profitable business.Sending Competitive BidsOn average, planners usually receive 12 to 15 proposal bids. So creating a winning quote is always a time-consuming task for the Hoteliers. The need in the industry is to get that one platform, that provides the intelligence hotels want in order to send market competitive bids and make informed business decisions.Managing Multiple ChannelsMore and more hotels have developed their websites that allow guests to book their property directly. However, these websites also offer huge business opportunities if deployed with a simple widget, which works as a hub and connects hoteliers with planners coming from different channels, all while keeping these demands centralized in one common platform.Opportunely, today the Industry has Cvent's Group Demand Management, which can take care of all this and much more, and offers a range of features that provide flexibility & enhanced efficiency to hoteliers.

Cvent Announces 2015 Top 25 Meeting Destinations in Europe

Cvent ·29 October 2015
Cvent, Inc. (NYSE: CVT), a leading cloud-based enterprise event management platform, today announced its inaugural list of the top 25 cities for meetings and events in Europe according to meeting and event booking activity through the Cvent Supplier Network. Featuring more than 234,000 hotels, resorts and special event venues, the Cvent Supplier Network is one of the world's largest and most accurate databases of detailed venue information. Cvent sourced more than $8 billion in meetings and events through its marketplace in 2014.Competition between cities to attract meetings and events is incredibly fierce in Europe. Cvent's analysis of sourcing activity identified significant competition between European countries, and increasingly within countries where smaller markets are investing to lure events away from major cities.The top 25 European cities for 2015 are:London. EnglandBarcelona, SpainParis, FranceAmsterdam, NetherlandsBerlin, GermanyFrankfurt, GermanyMadrid, SpainRome, ItalyBrussels, BelgiumDublin, IrelandPrague, Czech RepublicIstanbul, TurkeyVienna, AustriaMunich, GermanyCopenhagen, DenmarkLisbon, PortugalManchester, EnglandStockholm, SwedenAthens, GreeceBudapest, HungaryMilan, ItalyHannover, Germany LBirmingham, EnglandZurich, SwitzerlandEdinburgh, Englandations and venues are working in tandem to be more attractive to event organizers to retain and grow group business which is an important economic driver, and for venues often generates more profitable revenue," said David Chalmers, European marketing director at Cvent. "The strength of cities like Istanbul on the periphery of the EU and Athens in economically-challenged Greece highlight the rivalry between countries. Manchester and Birmingham are excellent examples of up-and-coming cities challenging their major domestic market."Cvent evaluated more than 2,500 cities in Europe featured on the Cvent Supplier Network to compile the first annual list. Activity was tracked from July 2014 to June 2015 and the ranking was then determined by a set of qualifying criteria consisting of:Unique Request for Proposals ReceivedTotal Room Nights Requested in RFPsAwarded Request for ProposalsAwarded Room NightsPercentage of Qualified Meeting VenuesNumber of Profile ViewsCommenting on the announcement, Tracy Halliwell MBE, director of Business Tourism & Major Events at London & Partners, the official Convention Bureau for the city said: "We are delighted that London has been named the number one meeting destination in Europe by Cvent. This has been a great year for the city with amazing events including the European Society of Cardiology's congress held at London's ExCeL, Advertising Week Europe returning to the capital for the second year running and another hugely successful London Technology Week. The meetings and events industry is constantly evolving and we are thrilled to see that our strategy to keep London at the forefront of innovation is delivering significant returns for the city.""While many big name cities like London and Barcelona often make event organizers' initial lists, they are more likely to share the lists with a broader set of international choices and smaller domestic cities," said Stephen Morton-Prior, Director, Clearwater Events. "Event organizers have become more sophisticated in how they source events, both in their practices and the technology that is used, to identify destinations and venues that deliver an excellent attendee experience at an attractive price."Cvent provides a robust tool to help more than 70,000 event organizers source and compare meeting hotels and venues with event space. Hotels are able to market directly to event organizers and compete for group business.The Cvent Supplier Network contains listings of hotels and other venues in more than 175 countries that can be searched and filtered based on approximately 200 meetings and events attributes. The Cvent Supplier Network is part of the Cvent Hospitality Cloud which provides hotels, CVBs, and other event venue owners a combination of event management software and marketing solutions to more effectively generate qualified demand for meetings and events, manage that demand more efficiently, and measure group business performance.
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Cvent Announces New Conference for Hospitality Industry on Group Business

Cvent · 5 February 2014
Cvent (NYSE:CVT), a leading cloud-based enterprise event management platform, today announced its first annual Group Business Forum, an exclusive event for hotel professionals and executives. The three-day event will take place in Washington, D.C., April 23-25, at the Grand Hyatt Washington. Cvent has invited leaders who represent more than 200,000 hotels and destinations that are part of the Cvent Supplier Network to attend."Through the Cvent Supplier Network, a leading online marketplace for event planners and hotels, we recognize the tremendous competition for meetings business," said Chuck Ghoorahco-founder and EVP of sales and marketing, Cvent. "We created this forum to give hospitality professionals an opportunity to learn more about the meeting planner's perspective and how the process of booking meeting and events is moving online and evolving."The Group Business Forum will feature educational sessions led by thought leaders from some of the industry's leading marketing firms, advertising agencies and associations focused on hospitality. The forum will also include a series of short power talks by top meeting planners, which are designed to help suppliers understand how the next generation of planners are shifting their group hotel business online. In addition, attendees will have the opportunity to learn about the most cutting-edge marketing trends from a wide range of subject matter experts.A number of other sessions will focus on best practices for targeting a new generation of buyers, techniques to help hotel sales teams respond to group leads more efficiently and strategies to increase hotel sales for group business. During the conference, Cvent will share its latest product roadmap and release features. The company will also conduct focus groups with industry leaders and customers to discuss Cvent's future Supplier Network offerings.As part of the forum, Cvent is offering attendees an opportunity to attend a one-day Cvent Certification Program, a specialized program designed to help hoteliers better manage and respond to incoming leads for meetings business.For additional information about the 2014 Group Business Forum, including the agenda and conference details, please visit here.About Cvent Supplier NetworkCvent is a leading channel for group business, providing suppliers with exposure to planners around the world. The Cvent Destination Guide and Cvent Supplier Network allow suppliers to directly connect and establish relationships with more than 30,000 planner users who rely on these tools to research destinations, find venues and source group business. Cvent also provides a suite of market insights and group analytics to hotel owners, which can help guide business strategy and provide unique benchmarking for hotel meetings bookings.About CventCvent, Inc. (NYSE: CVT) is a leading cloud-based enterprise event management platform, with more than 1,400 employees and over 10,900 customers worldwide. Cvent offers software solutions to event planners for online event registration, venue selection, event management, mobile apps for events,e-mail marketing and web surveys. Cvent provides hotels with a targeted advertising platform designed to reach event planners looking for suitable venues. Cvent solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. For more information, please visit www.cvent.com, or connect with us on Facebook, Twitter or LinkedIn.
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Cvent Unveils New Features to Help Companies Go Global with Strategic Meetings Management Programs

Cvent ·22 August 2011
DENVER, CO - Global Business Travel Association Convention - August 22, 2011 - Cvent, the world's largest cloud-based software provider of meeting and event management, venue selection and web survey solutions, today announced the addition of new globalization features to its Strategic Meetings Management (SMM) technology. With these new features, meeting managers will have the flexible, adaptable technology they need to effectively manage meetings and events across borders and meet the demands of a diverse global marketplace."We've listened closely to the market to pinpoint the challenges meetings managers face when it comes to globalizing their SMM programs. From gaining buy-in for policies and processes to bridging business requirements and cultural divides, we know that creating a truly global SMM program can be daunting," said Anil Punyapu, Cvent's Vice President of Enterprise Sales and Partnerships. "Our latest enhancements will help clients tackle these challenges, tailor meetings programs per local requirements around the world and ultimately boost global adoption."With a wide variety of language and currency options, Cvent's SMM solution standardizes meetings and events on one system and allows for maximum flexibility across departments, countries and regions.Specifically, Cvent's new SMM globalization features allow meeting managers to:Set a default account currency to consistently roll-up financial data while allowing users to work in their own local currency when drafting Requests for Proposal (RFPs), attendee registration sites, and event budgets;Boost online registration by building one event registration site in multiple languages, enabling meeting attendees to register and receive communications in their native languages;Capture attendee travel details, regardless of the booking system used or country of origin, through additional integrations with all major Global Distribution Systems (GDS);Run reports on meeting activities as well as spend by country and region for detailed analysis and analytics on their organization's global meeting program; andSearch detailed profiles of and send RFPs to more than 150,000 meeting venues based on regional criteria through the Cvent Supplier Network, the world's largest and most accurate meeting supplier marketplace."Technology is an important component of the strategic meetings management solutions that CWT provides to clients," said Shauna Whitehead, Project Manager, Carlson Wagonlit Travel Meetings & Events Asia Pacific. "The deployment of Cvent's SMM technology across Asia Pacific allows us to accommodate the unique meeting processes of six different countries all on one platform and with consistency at the global level. This makes it easier for CWT Meetings & Events to source global venues, track and manage meetings, provide secure data and reports, create transparency across meeting activity and spend, enhance policy compliance and recognize savings."More information on Cvent's Strategic Meetings Management solution and new global features is available at the Cvent booth #1289 at the GBTA Convention and Expo.About CventFounded in 1999, Cvent is the world's largest meetings and event management technology company and has over 800 employees worldwide. Cvent offers web-based software for meeting site selection, online event registration, event management, e-mail marketing, and web surveys, and helps over 90,000 users in 50 countries manage hundreds of thousands of events, surveys and e-mail campaigns. The company has processed over $2 billion in online payments and has managed over 30 million event registrations and survey responses for its clients. Cvent's client base ranges from small non-profits to large corporations, and includes over 30 companies from the Fortune 100. A leading authority on Strategic Meetings Management (SMM), Cvent's technology has been used to implement SMM programs around the world. For more information, please visit www.cvent.com.###Connect with Cvent:* Follow @Cvent on Twitter* Find Cvent on LinkedIn and Facebook* Watch Cvent videos on YouTube* Check out the Cvent Strategic Meetings Management blogMedia Contact:Jamie RismillerPublic Relations, Cvent+1 571-830-2466jrismiller@cvent.com
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Cvent and BCD M&I Introduce ProStart To Help Clients Launch Strategic Meetings Management Programs

Cvent ·17 August 2011
MCLEAN, VA - August 17, 2011 - Cvent, the world's largest provider of cloud-based event management, venue selection and web survey software solutions, and BCD Meetings & Incentives, LLC(r) (BCD M&Itm), an independent operating unit of BCD Holdings N.V. and a sister organization of BCD Travel, the world's third-largest travel management company, today announced a partnership to offer ProStart, a streamlined and cost-effective solution for initiating a strategic meetings management program (SMMP). ProStart is available as a standalone technology service for customers who wish to implement their own SMMP, or as a bundled solution to be used in conjunction with BCD M&I's consulting services."Most companies that are looking to reap the benefits of an SMMP either don't know where to start or are concerned about the initial investment into the program," said Dave Sonricker, Senior Vice President of Industry Relations and Technology Solutions at BCD M&I. "ProStart offers the long-term benefits of SMM practices with minimal initial investment and streamlined implementation. Through this partnership with Cvent, we can deliver what is best for our clients at every stage of their meetings program-from the data collection and business case development that comes with initial program design, to the complex tracking, analysis and expansion initiatives of a more mature SMMP."ProStart includes the fundamental modules of Cvent's professional meetings management software-meeting registration, strategic sourcing, attendee management and reporting-and allows meeting managers to establish the baseline data and processes they need to centralize the meetings lifecycle, gain oversight of and rein in meetings spend, and track and share key meetings metrics across their organization."For many companies, deploying all the advanced components of an enterprise SMMP from the start is prohibitively expensive and complex," said Anil Punyapu, Cvent's Vice President of Enterprise Sales and Partnerships. "We've worked closely with BCD M&I over the past few months to develop a solution to these common roadblocks, so meeting managers can more easily get their programs off the ground. ProStart allows organizations to put in place the basic elements of an SMMP in a flexible environment that will support future growth of their program, all backed by the expertise and guidance of the Cvent and BCD M&I teams."More information on ProStart will be available at Cvent booth #1289 at the Global Business Travel Association (GBTA) Annual Convention in Denver from August 21-24, 2011.About Cvent | Founded in 1999, Cvent is the world's largest meetings and event management technology company and has over 800 employees worldwide. Cvent offers web-based software for meeting site selection, online event registration, event management, e-mail marketing, and web surveys, and helps over 90,000 users in 40 countries manage hundreds of thousands of events, surveys and e-mail campaigns. The company has processed over $2 billion in online payments and has managed over 30 million event registrations and survey responses for its clients. Cvent's client base ranges from small non-profits to large corporations, and includes over 30 companies from the Fortune 100. A leading authority on Strategic Meetings Management (SMM), Cvent's technology has been used to implement SMM programs around the world. For more information, please visit www.cvent.com.About BCD Meetings & Incentives | BCD Meetings & Incentives is an independently managed operating company of BCD Holdings N.V. and a sister organization of BCD Travel, the world's third-largest travel management company. BCD M&I energizes and streamlines the business of meetings and incentives by offering event-level and enterprise-level solutions. BCD M&I employs more than 400 people and operates in nearly 30 countries, with sales exceeding US$400 million. For more information visit: www.bcdmi.com or www.bcd-nv.com.Connect with Cvent:Follow @Cvent on TwitterFind Cvent on LinkedIn and FacebookWatch Cvent videos on YouTubeCheck out the Cvent Strategic Meetings Management blogMedia Contacts:Jamie RismillerPublic Relations, Cvent+1 571-830-2466jrismiller@cvent.comAmber CrossProposal & Communications Specialist, BCD M&I+1-312-705-2226amber.cross@bcdmi.com

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