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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

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AirGain New Time-Table Feature & Flight Comparison to Empower Airlines with Competitor Intelligence on Various Time Windows

RateGain ·28 June 2018
London -- RateGain Technologies, the market leader in big data solutions for Travel and Hospitality industries, today, announced new product updates on AirGain,the airfare competitor intelligence tool. In the new set of releases, AirGain has focused on giving a broader compset intelligence to the airlines with full context at a glance.The new features like time-table and flight comparison view would display the most important data and insights that every Revenue Manager needs to make the right pricing decision. Following are highlights of the latest release:Time Table View-Users can now view departing schedules of all the itineraries from all the competing channels in a timetable format. Each date on the table view provides with information on airline code, the rate and the channel with the cheapest availability. Users can also see all the different channels an itinerary is available on through the tooltip.Flight Comparison - Cheapest View: This view compares airlines between an O&D on different departure dates. Cheapest View picks up the cheapest data point for each channel along with picking one data point for one departure date of each channel and ignoring the rest.Flight Comparison - Default view: This view allows airlines to analyze all different itineraries and monitor rates offered by different channels. Also, in addition to subscribers own parity check, this new feature also outlines the parity trend line for the comp set across different channels.Reverse crawling: With this feature, the subscriber gets access to fresh data for the nearest departure dates which are more prone to changes.According to Dr. Anand Medepalli, CPO, RateGain, "We are excited to roll out new updates in AirGain2.2 for Quarter-1. In this multiple product update releases, our effort has been to provide insights and data points beyond the known comp-set intelligence. These are the important information plugs which needs to be factored and taken into account while strategizing the pricing of the airlines. All these new features will automatically be updated for our existing airline clients. Along with this release, we are also happy to share that from 25th May onwards, all business processes and systems at RateGain are in compliance with the EU GDPR law. As a global organization, RateGain has updated its privacy policy which details how do we use and process the information that we collect. We are proud to be one of the first rate-intelligence and distribution solutions companies to appoint a Data Protection officer in compliance with the EU GDPR law."AirGain, the next-gen Pricing Intelligence Solution was launched in November 2017, with an aim to offer real-time big data pricing intelligence and exhaustive market data to the airlines. The tool takes care of critical business challenges faced by the industry such as inaccurate or delayed pricing, understanding ancillaries pricing and tackling the airline rate parity issues, enabling airlines to make smarter business decisions. We currently monitoring 14000+ routes and 4 Million+ data points for around 40 Airlines across the globe.Forward-Looking StatementsCertain statements in this release are forward-looking statements, which involve a number of risks, uncertainties, assumptions and other factors that could cause actual results to differ materially from those in such forward-looking statements. All statements, other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to the statements containing the words 'planned', 'expects', 'believes',' strategy', 'opportunity', 'anticipates', 'hopes' or other similar words. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding impact of pending regulatory proceedings, fluctuations in earnings, our ability to manage growth, intense competition in IT services, data services and consulting services including those factors which may affect our cost advantage, wage increases in India, customer acceptance of our services, products and fee structures, our ability to attract and retain highly skilled professionals, our ability to integrate acquired assets in a cost-effective and timely manner, time and cost overruns on fixed-price, fixed-timeframe contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, the success of our brand development efforts, liability for damages on our service contracts, the success of the companies /entities in which we have made strategic investments,
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RevGain - Packages disrupts Travel Industry with City Demand Forecasting feature in its latest release

RateGain ·10 May 2018
Leveraging Machine Learning, RevGain - Packages, an industry leading comprehensive big data solution by RateGain provides competitive pricing data and optimal pricing as well as unconstrained sales, city demand and pick-up forecasts for the package tour industry with significant contribution to topline revenue, which flows straight to the bottom lineLondon / New Delhi, Apr 13, 2018: RateGain Technologies, the market leader in big data solutions for Travel and Hospitality industries announced the latest release of its RevGain - Packages SaaS solution with power packed new features to aid Tour Operators, Airlines and other companies offering packages, with predictive pricing and forecasting abilities. The solution leverages deep neural network algorithms to predict demand and optimizes rates based on competitive intelligence, historic transactional data, current booking pace, and market trends. The new release offers the following additional features for better revenue lift:City Demand Forecast - Based on the selection of Departure Month, Origin airport, Destination airport, Length of Stay (LOS), city demand calendar is plotted with demand level predictionsUnconstrained Sales Forecast - Based on the selection of Brand, Departure Date, Origin Airport, Destination Airport, Hotel, LOS, the solution forecasts unconstrained package salesPick Up Forecast - Based on selection of Brand, Departure Date, Origin & Destination Airport, cumulative pick up forecast is predicted with granular details, at a booking window levelIn addition, this release also provides Subscriber Win, Meet, Loss and Variance analysis based on the selection of Brand, Origin and Destination Airports. A new architecture enables enhanced visualization capabilities, including an intuitive and feature rich dashboard providing granular level details as well as the aggregated analysis, all in a single view, allowing the user to view and act on comparative data for past weeks or months, with a simple click."Our focus has always been to provide intelligence that can be acted on, here and now. With this new release we bring the most sophisticated analytics in the hands of business users for most profitable business decisions. This release is powered by "Code ItineraryTM," RateGain's digital data lake foundation, which provides easy scalability to our customers and granular forecasting features, putting them truly in command of their data," said Dr. Anand Medapalli, Chief Product Officer of RateGain."RateGain is a thought leader in their space. Their intelligence has helped us to outperform the market. I can honestly say that RateGain has been incredibly flexible and a great partner, has really listened to what we have said and has gone over and above and beyond in delivering what we set out together with RevGain - Packages," said Robert Thye, Senior VP, Revenue Management, Apple Leisure Group.RevGain - Packages has already been helping package holiday providers worldwide in taking profitable decisions with significant revenue lift. Easy on-boarding and RevGain - Package's intuitive usability are helping businesses bring down their Total cost of ownership (TCO) and gain market advantage in the quickest possible time.
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RateGain Announces "Lightning Refresh" feature on their Hospitality Rate Shopper Solution

RateGain ·25 April 2018
London, UK, 25 April, 2018: RateGain Technologies, a leader in hospitality and travel technology solutions, today announced the launch of a key feature, 'Lightning Refresh' to its premier rate shopper solution, Optima, that would allow hotels to refresh and receive the real-time competitor rates at the click of a button. The availability of the most updated rates, which would get reflected in the user's rate calendar in less than 60 seconds, would serve as a key input for hoteliers while developing an effective pricing strategy.With the growing competition and a hyper-dynamic market, hotels need to change their prices multiple times in a day to stay ahead of their competition. This necessitates the need for having a minute-by-minute market pulse and competitive intelligence. Using this advanced feature would not only help hotels adopt dynamic pricing but will also transform them from batch-based data processing to real-time data acquisition and actionable insights, resulting in a measurable impact on hotel's bottom line.According to Dr. Anand Medepalli, RateGain's Chief Product Officer, early feedback on this feature has been overwhelmingly positive and users feel on the top of their data needs. "We are very proud at the launch of the 'Lightning Refresh' functionality on our rate shopping tool, Optima, enabling our hotel partners to refresh rates from the OTAs in a matter of seconds. In this ever dynamic world, access to up to data could mean the difference between winning and losing," continued Dr. Medepalli.RateGain launched Optima in October 2016, as a solution to provide comprehensive rate-intelligence to hotels by tracking more than 500+ OTAs, meta-search sites, GDS, brand sites & mobile apps and more than 900,000+ rooms type data. In a very short time, Optima has established itself as a market leader, helping hotels across the globe leverage the power of price intelligence and maintain rate parity across all channels.For further details, please contact:RateGain:Enzo Aita, Global Head - Hospitality Marketing| enzo.aita@rategain.comAditi Bhandari, Senior Manager Marketing| aditi.bhandari@rategain.com------------------------------------------------------------------------------------------------------------------------------------------Forward-Looking StatementsCertain statements in this release are forward-looking statements, which involve a number of risks, uncertainties, assumptions and other factors that could cause actual results to differ materially from those in such forward-looking statements. All statements, other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to the statements containing the words 'planned', 'expects', 'believes',' strategy', 'opportunity', 'anticipates', 'hopes' or other similar words. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding impact of pending regulatory proceedings, fluctuations in earnings, our ability to manage growth, intense competition in IT services, data services and consulting services including those factors which may affect our cost advantage, wage increases in India, customer acceptances of our services, products and fee structures, our ability to attract and retain highly skilled professionals, our ability to integrate acquired assets in a cost-effective and timely manner, time and cost overruns on fixed-price, fixed-timeframe contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, the success of our brand development efforts, liability for damages on our service contracts, the success of the companies /entities in which we have made strategic investments.
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New Feature Rollup in AirGain to offer better control to Airlines on Rate Parity

RateGain ·11 April 2018
London -- RateGain Technologies today announced the introduction of key powerful features to its recently launched real-time airline pricing intelligence tool, AirGain. The 2.1 release would enable the airline industry to gain complete and in-depth price intelligence on parity violating instances.With the new features and upgrades, Airlines can now monitor OTAs violating rate parity on their products by exactly matching products across different channels.RateGain's products team announced the go live of AirGain2.1 with the following updates :Beefier Dashboard - Dashboard now has Parity Scores, Avg. Revenue Loss indicator, Consumer Confidence Index, Violating Channels leaderboard and Availability StatusRate Parity Feature - Airlines can now monitor competing channels violating rate parity by exactly matching airlines based on Route, Dep Date, Return Date and Airlines Code. Airlines can also notify violating OTAs about these violations through the system itselfSmart(er) Alerts - Along with the shopped report, system would now send Market Position Aggregates, Variance Aggregates, Availability Status and Rate Parity Violators leaderboardAccording to Anand Medepalli, CPO, RateGain, "We are excited to introduce AirGain 2.1 with additional valuable features designed to help the airline industry take control of rate parity & pricing operations, efficiently. In our research, we found that rate disparity is one of the major concern for airlines. Rate/availability disparity not only adversely affects direct business, customer's data but also their confidence on the brand .Considering this, AirGain 2.1 release introduces the parity module that helps airlines identify improvement opportunity, and address them quickly through the tool itself. Along with this, the airlines can now access the parity score like Revenue Loss Indicator, Consumer Confidence Index etc to track airline's progress over time"Anand adds, "Our focus has always been on carefully understanding and analysing the needs of the industry & this release highlights our dedication to customer-driven innovation. AirGain 2.1 has been designed to address the key existing pricing issues faced by the airlines and help them stay ahead of others."AirGain, the next-gen Pricing Intelligence Solution was launched in November 2017, with an aim to offer real-time big data pricing intelligence, and exhaustive market data to the airlines. The tool takes care of critical business challenges faced by the industry such as inaccurate or delayed pricing, understanding ancillaries pricing and tackling the airline rate parity issues, enabling airlines to take smarter business decisions. We currently monitoring 14000+ routes and 4 Million+ data points for Airlines across the globe.To see the release video, please click here About RateGain:RateGain is a leading provider of cloud-based innovative solutions for the Travel and Hospitality Industry. RateGain provides latest technology in rate intelligence, price optimization, seamless electronic distribution and brand engagement. Founded in 2004, RateGain has 12,000 clients around the globe including hotels, online travel agents, airlines, car rental companies, cruise liners as well as tour operators and wholesalers like IHG, Melia Hotels Intenational, Lufthansa, Expedia, Hertz Corporation, Priceline.com, Carnival Cruise, etc. Through our unwavering commitment to excellence and our guiding principles, we help hospitality and travel companies make more revenue every day.---------------------------------------------------------------------------------------------------For further details, please contact:RateGain:Aditi Bhandari, Senior Manager Marketingaditi.bhandari@rategain.comForward Looking StatementsCertain statements in this release are forward-looking statements, which involve a number of risks, uncertainties, assumptions and other factors that could cause actual results to differ materially from those in such forward-looking statements. All statements, other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to the statements containing the words 'planned', 'expects', 'believes',' strategy', 'opportunity', 'anticipates', 'hopes' or other similar words. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding impact of pending regulatory proceedings, fluctuations in earnings, our ability to manage growth, intense competition in IT services, data services and consulting services including those factors which may affect our cost advantage, wage increases in India, customer acceptances of our services, products and fee structures, our ability to attract and retain highly skilled professionals, our ability to integrate acquired assets in a cost-effective and timely manner, time and cost overruns on fixed-price, fixed-timeframe contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, the success of our brand development efforts, liability for damages on our service contracts, the success of the companies /entities in which we have made strategic investments.

"Code Itineraries": A roadmap for the travel industry to unlock one trillion dollars in value by 2025

RateGain ·23 March 2018
Back in 401BC, the classic Greek philosopher Plato famously said that "everything changes and nothing stands still." Travel company executives will be forgiven for thinking that he was talking about their businesses today. It is no exaggeration to say that the digital innovations of the recent past have caused more disruption for the Travel industry than anything else has. While the likes of Expedia and AirBnB certainly have leveraged digital technologies to disrupt this industry, none has done so more than the Connected Traveler with nothing but a smart phone in his hand. Today's travelers have easy and complete access to all the information they need: TripAdvisor tells them best places to go to, their friends post photographs and reviews on Facebook, and an OTA tells them the best combination of flights, hotels and rental cars they should consider. All brought together into one seamless experience on their smart phone. Travel companies by contrast, have far less information than this when understanding their customers and deciding on their go to market strategy.Every cloud though, has a silver lining. The same digital disruption that has given the traveler leverage, is also giving something significant back to the Travel businesses: Data. Every search, review, booking, complaint, swipe, "like," buy, comment produces a unique virtual identity - something we will refer to as a "code itinerary," which can be harnessed to understand a traveler's persona and intent. This is powerful information in the hands of Travel companies who know they can only win by rewriting the rules of engagement with digitally savvy travelers. Not surprisingly, digital transformation has become a top priority in this industry, and according to World Economic Forum 2017, done right, has the potential to unlock $1 trillion of value for the industry by 2025. To get there, Travel companies need to focus on the following strategies.Get a digital data foundation. Digitization starts with data and the Travel companies have an advantage here. For decades they have managed reservation systems that store bookings data, which together with their customer and market data, typically stored in CRM systems, have been the basis for commercial decisions for decades now. Travel companies have to augment this "internal" data with "external" data such as social, news, events, weather, competitive rates, etc. and store all these data into a data lake. With cheap data storage and ability to provision processing power on demand, the Cloud is the perfect place to store this vast amounts of data. Programs to extract, cleanse, transform and load the data into the lake and create an analytics-ready form run 24x7 enabled by streaming architectures. Machine learning frameworks on top of these data lakes continually analyze the data and provide key insights such as forecasts, price changes, promotion opportunities, customer alerts coming from social media etc. at all times. This data lake together with machine learning analytics represents the digital data foundation for an organization, and is the key first step towards a digital transformation.Offer traveler personalization. As discussed above, the travelers today know what they want and are willing to let you know about them through their digital presence. Consequently, the data lake must have the legally allowed and anonymized the traveler code itineraries and organizations must mine that data for insights for personalization.Personalization does not however mean that a travel company is able to generate an insight about every single traveler. This is because travel is not like grocery shopping where you are buying the same or similar thing every week. A lot of travelers take an occasional trip. Families take annual vacations. Business travelers by contrast are a lot more predictable but even there they are not traveling to the same place and at the same time all the time. However, travelers fill up planes and hotels, so it is possible to do deep analysis on bookings, search, social and other forms of data to determine traveler personas. Example personas are a business traveler that leaves Monday morning and returns Friday afternoon. Or a mother with five kids that travels during holidays to a resort south of Spain. We might be talking about the same physical person here, however their needs and persona changes when traveling for business vs leisure, and the data holds much information about these travels. How far ahead does one book business travel vs leisure travel? Does a business traveler care for breakfast being included in the hotel rate more than the family that is traveling on holiday? Is this a millennial who cares more about the services onboard a plane such as Wi-Fi or the entertainment, than say the parent of a 5-year-old on the same plane? These insights can be gleaned by curating both internal and external data and leveraging machine learning algorithms.Personalization therefore refers to an organization's ability to create traveler personas by mining all code itineraries to understand who travels and why, what is the path to discovery and purchase, what their needs are and having an offer ready when needed. Someone browsing on your website may need that extra promotional offer to convert them. If you know there is a family of five who are likely to be delayed at the airport due to the late arrival of a flight, how about sending them an electronic voucher for a meal in the airport restaurant or even an offer to relax in your lounge while waiting?Today's travelers are very clear about what they need and if a travel company cannot personalize travel for them, they will do it for themselves, or worse yet, go to someone who will. Digital organizations will get ahead in this challenge and will ensure customer delight and loyalty.Plan, sense & respond. While digitization is on the march, let us not forget that Travel companies are asset intensive, operate on thin margins and offer a physical product, whether it is the seat on a plane, or a room in a hotel or the luxury car from a car rental agency. Looked at this from this very narrow angle, one can argue that these companies compete in a commodity market. Which means, when it comes to execution, it is all about having a keen sense of the market and pricing your product judiciously, and then tracking your performance continuously, and making corrections as necessary to win the market.The digital data foundation will help an organization to ensure its product offering is in line with traveler expectation, thanks to the application that builds traveler personas. A demand forecasting application, enabled by machine learning algorithms, is able to process both internal and external data, and create demand for your products. Price optimization application then looks at your traveler personas, understand each of their likely response to prices, and balance expected demand with available capacity, competitor prices and recommend a price plan that maximizes your revenue or profits or both. With cloud computing and with all the data in hand, it is possible for an organization to make several iterations quickly and choose the best Plan to go to market with. These days however, the cliche is that Plans change as soon as you launch them. In order to ensure your plans continue to be relevant, organizations need a mechanism by which they can Sense market dynamics. The digital data foundation is continuously listening through APIs for new information to arrive: competitor rate data, sentiment data, events that might be affecting demand at a certain destination, weather data that might suggest flights could be cancelled at an airport, etc. and as soon as the data comes in, subject to business rules at play, machine learning algorithms determine if an alert is warranted.If an alert is indeed warranted, the organization must Respond. The response could be codified in the application through business rules, or the system could take an action on its own, or the alert can be routed to an analyst who takes the appropriate action quickly, and in the process teaches the system how to respond the next time. Recommender systems have been popularized by the likes of Amazon and Netflix, which rely on user input and past actions to reinforce their own learning and over time become smarter and smarter in their responses. This ability to respond quickly to a situation is critical, when you consider the hundreds of thousands of interactions travelers have with travel companies, and when a quick decision is what closes the traveler as opposed to losing their business.This virtuous cycle of Plan - Sense - Respond, done continuously, is a key enabler of the digital transformation of a travel company. Erstwhile Revenue Management applications are rudimentary solutions for this requirement, and a paradigm shift towards Digital Revenue Management is critical for Travel companies to exploit every opportunity to win against competition.Digitize or bustDigitization as a technological innovation for Travel companies however, is just an enabler. True digitization that unlocks the "Trillion dollars in value" requires much more. It needs for a Travel company to bring about organizational changes to meet the needs of the digital world. As a first step it is important to raise the digital IQ in Travel companies. It means breaking down silos so that Marketing and Revenue Management are working hand in hand to meet the needs of the traveler. It means both Marketing and Operations working together to address the negative tweet from your guest. In other words, a complete alignment with the traveler who sees a Travel company as single brand, embracing an innovative mindset and creating a culture that is able to stay ahead of the digital traveler.This is easier said than done. Culture and mindset changes are hard. While no employee will argue about aligning with a digital strategy, a legitimate question to address would be about legacy applications and processes that cannot be abandoned overnight. Travel companies will have to create roadmaps appropriate to their business. Perhaps start with getting all your data together in one place and then adopt the next-generation analytics. Or upgrade your revenue management solution with a dynamic one without affecting the upstream and downstream processes. Identify quick wins that will engender faith in employees. But most importantly, get employee buy in, provide training where necessary and hire the right talent to thrive in this exciting digital future. Travel companies need a sense of urgency as they contemplate their digital journey and they will do well to pay heed to what Clayton M. Christensen says in his book The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail. In it he argues that disruptive innovation usually starts at first in a small niche of an industry which established firms would typically ignore. But this disruption gradually matures, solutions that work in the niche area improve enough to start working with the mainstream, and suddenly established firms are disrupted or displaced. Airbnb is a case in point. Started as a home rental portal, they now are disrupting Expedia and Booking Holidays by offering themselves as a distribution channel for independent and boutique hotels on their site with a compelling commercial offer. How much longer do you think before the major hotels also start distributing their inventory on Airbnb?For Travel companies the disruption is not just from new entrants or nimble competition, but also from the connected traveler who might take his business elsewhere. The hour is upon Travel organizations to start on this digital journey now - before the disruption wave becomes a tsunami. Early movers, with a clear understanding of Code Itineraries, stand to win a piece of the Trillion dollar prize!
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RateGain brings real-time, big data Intelligence to Airline pricing

RateGain ·15 November 2017
London, UK -- RateGain announces the launch of AirGain, a real-time airline pricing intelligence solution that collects and analyzes airline fares for diverse categories and attributes across multiple distribution channels. With AirGain, an airline aims to solve such critical business challenges as inaccurate/delayed pricing, understanding ancillaries pricing, and tackling the airline rate parity issues.RateGain CEO, Bhanu Chopra says, "Airlines are increasingly pressured by diminishing margins and hyper competition from digitally driven online travel companies. Pricing Intelligence is not an option anymore, if an Airline want to sustain, let alone upping their game. Real-time Pricing intelligence with AirGain is like watching their playfield from 30,000 feet, yet, being able to dive right into the problem area whenever needed."AirGain captures pricing data in real-time and represents it in form of visual insights on Airlines' comparative position, market dynamics, yield per departure, rate disparity alerts and much more. A SaaS based product, AirGain easily integrates with top revenue management platforms. Based on Microsoft Azure platform, the solution is scalable for future data needs and deployments.Anand Medepalli, RateGain's Chief Product Officer says, "Airlines are restrained by legacy systems to process and monetize Airfare big data. Revenue Managers can leverage real-time insights from this data to fuel their pricing and revenue strategies. With AirGain, the intent is to redefine how pricing intelligence is gathered and utilized."RateGain is seeing significant interest from airlines in this next generation price intelligence solution and is pleased to have already signed two contract with a leading European Airline company.For more details, visit AirGain.About RateGain RateGain helps hospitality and travel companies make more revenue every day.Founded in 2004, RateGain now has 12,000 clients around the globe including hotels, online travel agents, airlines, car rental companies, cruise liners as well as tour operators and wholesalers. RateGain's cloud based software helps organizations with rate intelligence, price optimization, seamless electronic distribution and brand engagement.In 2014 RateGain was funded by TA Associates, one of the most respected and oldest private equity firms in the world.RateGain currently has over 550 employees who work passionately to deliver unsurpassed value for their clients through cutting edge software products and stellar support.For more information, visit www.rategain.com.
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Indonesia's largest hotel chain Archipelago International Signs RateGain to bolster their Online Distribution

RateGain ·24 October 2017
Bali, Indonesia -- RateGain Technologies, one of the largest hospitality and travel technology solutions companies, today announced its tie-up with Archipelago International, Indonesia's leading hospitality management company. RateGain would manage online rates and inventory distribution for Archepelago's properties existing in the Southeast Asian region. The two way integration with RateGain's advanced, comprehensive online distribution solution, RezGain, would enable Archipelago International to experience a complete suite of benefits like centralized and automated distribution, pooled inventory capability, dynamic rate management, real-time updates to multiple channels, etc. This would further empower the Group to stay ahead in all distribution operations and gain valuable data-driven insights to expand their reach.Speaking on the esteemed partnership, Bhanu Chopra, CEO, RateGain, said, "We are pleased to join hands with one of the most coveted and prestigious hotel chains of Indonesia. The Southeast Asian region has been home to one of the most flourishing hospitality markets across the globe. Moreover, Archipelago International's remarkable name and presence across the region, due to their extensive range of properties and rooms and phenomenal services, presents a brilliant opportunity for us to take our technology solutions across borders and simultaneously, witness growth. Our vision is to align our partnership in a direction that brings in the best next generation technology to the millions of people seeking online travel experience. We look forward to set up a seamless distribution ecosystem that brings in the most competitive distribution model to the hotel & contribute to their bottom line."On their visit to Archipelago, Ms. Tenaiya Brookfield, Group Vice President - Sales & Marketing, said, "We are thrilled to join hands with RateGain, the leading technology giant with its world-recognized, valuable offerings for the hospitality industry and having an extremely dynamic and supportive team. In a market, which is constantly evolving, and changing gears all the time, we were on the lookout for a technology partner who besides being flexible, has a constant interest and desire to re-invent and create something that is sustainable. Moreover, RateGain's long term-vision and practices are in tandem with our values, dreams and goals, and it is refreshing to collaborate with a company like that. Having said this, we are really excited to see what would come next."About Archipelago International Archipelago International is Indonesia's largest hotel management chain with a portfolio of over 130 hotels and 17,000 rooms It also continues to have the fastest growing brands with over 100 properties in the pipeline across Indonesia, the Caribbean, the Philippines, and Malaysia. Their 8 core brands include Nomad Hostels,favehotel, Hotel NEO, Quest Hotel, HARPER, ASTON, The Alana and Kamuela, ranging from ultra-luxurious villas to select-service, economy-class hotels to serviced-apartment residences. For more information, please visit www.archipelagointernational.comAbout RateGain :Founded in 2004, RateGain is a leading provider of cloud-based innovative solutions for the Travel and Hospitality industry. RateGain provides latest technology in the field of Revenue, Reputation and Online distribution. With continued innovation and excellence in customer focus, the company serves over 12,000 clients and numerous industry partners globally.For more information, please visit www.rategain.com
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Data And Analytics Can Help You Distribute Your Hotel Inventory Effectively & Run Hotel Profitably

RateGain ·29 September 2017
The Internet has had an impact on almost every industry out there and how could hotel industry be an exception to this revolution. Traditional booking mechanisms like phones and agents have been replaced by OTAs, brand websites, and other channels. Some channels are more profitable or we can say less costly than others are. Hotels have to continuously make sure that they are using the most profitable channel to sell their inventory to maximize revenues. Yielding and Pricing strategy has the prime role to play in determining which channel shall be used to maximize revenues. However, some hotel revenue managers fail to determine which channels have been major contributors to the revenue against the cost incurred on them.Studies reveal that cost of distribution has grown manifold as compared to revenues. This scenario can be detrimental to the health of the hotel industry in the long run and calls for hoteliers to adopt measures to control distribution costs. Some channels even charge up to one-third of the room price as commissions.With so much to leave on the table, it becomes imperative for hotels to continually audit the performance and contribution of different channels to the revenue. Optimum hotel distribution not only affects financial health but also has a considerable impact on marketing strategies and technology required to maintain the sales data.Hospitality industry becomes fiercely competitive when it comes to urban properties like resorts and penthouses. They are generally booked by high spenders and hence award opportunities to hoteliers to earn handsome returns on such big size bookings. This also calls for hotels to determine the channels that not only fetch the best room rates but also clinch high-spending guests. Evaluating these drill-down parameters can only reveal the right distribution channel that is most profitable in the true sense.Various distribution channels ranging from call/walk-ins, Global Distribution Systems (GDSs) to diverse online channels like OTAs, metasearch sites, and social media have made the profitable hotel distribution task more intricate and complex than ever before. Successful hotel operation demands the all three parties responsible for distribution, marketing and revenue to work together in close coordination to optimize pricing strategy, revenue generation and net profits.Let us discuss key problems that hoteliers face in distribution and how they can use real-time search monitoring to address these challenges?Inventory allocationsFiguring how many rooms to be sold through which channel and whenIn times of high demand, revenue managers have enough room to experiment with different channels and manage to get away with decent revenues. However, in times of low demand and excess capacity, choosing a wrong or costly channel mix can bleed already lean revenues. Hotels may end up giving high commissions to OTAs even with slashed prices making it difficult to recover operational costs.Opportunity:Real-time monitoring of search traffic through major distribution channelsRevenue management and distribution management are complementary to each other. They are committed to selling the right room, to the right customer and equally important, at the right time. This helps hotels earn maximum revenues from every channel. Hotels should monitor the performance of their distribution channels in real time so that they have a clear idea of hotel inventory availability enabling them to set the right prices on the right channel.Real-time data for keeping track of demandDemand estimation and changing prices in real time.Hotel industry clearly thrives on dynamic pricing. Higher the demand, higher the prices and vice versa. Hotels need to have a clear idea of their demand patterns so that they can change the prices proactively and not leave a single buck of revenue on the table. Moreover, hotels need to be equally vigilant that their prices are reasonable and do not induce demand resistance among the target audience.Monitoring real-time search traffic for early warnings of high, low or abnormal demand flowsAs discussed earlier hotels should be aware of market demand under all circumstances. Usually, the rise in demand at various times in the year aligns with the historical demand patterns. However, sometimes, hotel demand rises uncertainly due to an upcoming big conference or any event in the city. Hotels should monitor search data to keep a tap on any impending rise in demand. This provides hoteliers to proactively change their pricing to earn the maximum revenues out of every opportunity.Negotiation strategies with OTAsIdentify OTAs that fetch the best guest, for the least commissionsUntil now, OTAs contribute a maximum number of bookings for any hotel. There are "n" number of OTAs in the market for hotels to choose from. Selecting the right OTAs for hotel distribution can do wonders. An OTA that can get maximum bookings for least commission are the ones to be chosen. Evaluating search traffic can bring out surface stats as to which OTAs attract a maximum number of visitors. This can help hotels to shortlist OTAs to choose from.These stats can help hotels negotiate the much painful commissions and establish grounds for reasonable demands by the OTAs. Not all OTAs work out well for any hotel and any hotel cannot rely on one OTA for all the bookings. Hotels need to tie up with different OTAs to assess which perform better and discard the ones that are less profitable.Customer segmentationIdentifying guest categoriesGuest is no less than Gods to hotels. They are the king and shall be dealt with appropriately. However, like fingers, not all guests are the same. They can be categorized on different parameters like age, motive of booking like leisure or businessHotel's success depends much on their ability to deliver 1-to-1 personalized offers and services to each guest. However, there are many things a Revenue Manager can do to better understand the guests searching for a room, the context of the travel and the distribution channels being used. Insight about the purpose of the travel, such as leisure or business, families, singles or groups can be derived to offer more targeted offers.Use real-time search context to identify customer segment and improve offersWith changing business models, up front it is not easy to figure out which bookings are business bookings and which ones are purely leisure, in fact, these days it is a mix of both (Bleisure). However, considering mid-week bookings as business and weekend bookings as leisure bookings can help in some way. This lets hoteliers come up with suitable packages at the right time for right customer group, which fits in their budget thus increasing the number of bookings.Hotel distribution is an intricate and painstaking process exposed to a myriad of market forces. We can decode some of the governing forces and develop strategies around them to utilize them to our benefit.By above discussion, our readers can clearly establish how search-based analytics can help hotels optimize the hotel inventory distribution game.
Article by Bhanu Chopra

Yield Management by Distribution Channel

RateGain ·27 September 2017
Yield management is a variable pricing strategy based on the theory of supply and demand: guests pay different prices for the same room, depending on a variety of factors like time of booking, demand, and supply, the occurrence of any important event, competition pricing, etc. Therefore, hotels change their rates accordingly to get more incremental value.In simple words, yield management can be termed as the practice of extracting the most revenue from each room under given circumstances. In this article, we will discuss about the importance of the distribution channel in yield management.The primary factor that drives yield management in the market is demand. As per the demand rule, hotels slash prices in times of low demand to increase the number of bookings to break even operational costs. However, the real game is when the demand is high. That is when hotels have both their hands in honey as they sell the inventory at marked up prices. This practice lets hotels earn handsome revenues on every booking and help them make up for low revenues in times of low demand.There are various occasions when a hotel can sell inventory for inflated prices. For e.g. weekends see more turnout than weekdays (for non-business hotels) and it is the other way round for business hotels. Similarly, extended weekends see a huge rush as compared to normal weekends. Keeping such instances in mind, including competitor pricing, hotels tweak their room prices according to a surge in demand. More the demand, the higher the price and vice- versa.Yield management has been the backbone of the hotel management for long. In yesteryears, yield management was only linked to revenues. It was primarily the onus of sales and marketing departments of the hotel to sell rooms at the highest rate undermining the injuries it could inflict on the long-term revenue and reputation of the hotel. More the revenue, higher the yield. Achieving the highest rate was considered yield optimization.Hotel's eminence amongst the competition was based on the highest price it could clinch for a particular room. While price leadership brought fame and sense of premium-ness to the hotel, it also impacted the volumes of bookings. The resulting price resistance from the customers reduced the volume of bookings considerably reducing the net revenue. Price resistance is the phenomenon when the customer perceives the goods or service to be overpriced in comparison to the value delivered by it. In the race to sell the rooms at higher prices, hotels ended up making losses due to less number of bookings although the price may be high.However, today various yield management tools and tactics help revenue managers decide the optimum price of a particular room on a particular day. Therefore, before hotels markup price, they should book enough rooms to take care of their operating costs and safely achieve break even.How easy it may seem, ensuring high occupancy rates via effective management of inventory is a very intricate process, especially now when the world is flooded with competition, technology has become best of friends with everyone, and the consumer is spoiled for choice. The Internet has taken the hospitality industry by a storm, where a majority of hotel bookings is done via the internet/online route. Reports quote that more than 148.3 million people use the Internet to make room reservations for their vacations, tours, and business travel.Hoteliers cannot overlook the role of OTAs here, given the fact that they have been successfully driving a major chunk of online hotel bookings in the current business scenario.As there are hosts of online channels to market and sell hotel inventory, it is important to choose the right ones for your hotel, basing your choice on a variety of factors like the commission OTAs charge, the volume of business that they could fetch, their reach, etc.An OTA directing more bookings and business for the hotel, but charging massive commissions (which typically ranges 15% to 30%) might not be a cost-effective option, as the profit margins go very low. Hence, it makes all the sense for the hotels to define an effective online distribution strategy for better yield management. However, you have to keep few things in mind to get it right. Let us find out. Accurate Demand Forecast - Yield management is based on the principle of supply and demand. In periods of high demand, revenue managers have the elasticity to take the room prices up in an attempt to maximize revenues. Conversely, when demand for rooms is on a down side, prices too take a down slope, which helps in attracting a large number of guests through specially discounted prices. Whether the demand would be high or low, if predicted well in advance, can really be a bonus for hotels, i.e., an accurate forecast could help the hospitality players to plan effectively and respond to changes in demand with optimal room rates. Certainly, forecasting is one of the most important drivers of any Revenue Management Optimization approach or in simple words Yield Management. Work With the Right Mix of Online Channels - With OTAs taking the center stage, hotels have to be prepared, though unwillingly, to let go of big commission cheques in their names, thus parting away with a significant part of their profits. Making it necessary to select the right set of online channels and effectively manage rates across all these channels. This is an essential element of a robust yield management strategy, which would define the achievement of hotel's online distribution and would boost online bookings largely. Certainly, there are certain strategies that hoteliers can employ in order to get the most profitable OTAs to work as partners. Go with the ones who take less, commission, commit more bookings, invest rightly in marketing, have widespread reach, including international reach, etc. Having the right mix would safeguard that the hotel attracts more and more visitors and enjoys more and more revenue. Direct Bookings vs. OTAs - Direct hotel bookings are of course, the preferred mode of selling rooms by hotels, for all the reasons discussed above. By strengthening their own brand booking platforms, hoteliers can enjoy undivided revenues and therefore add more and more to their profit kitty. Conversely, to drive direct bookings, hotels need to adopt a portfolio of smart approaches, which include ensuring best rates on the hotel website, having a mobile-optimized website and booking engine, supporting multiple languages, implementing SEO strategies, etc. Define a winning strategy for your hotel to drive direct, commission-free bookings. Direct is the way to go! Smartly Allocate Your Inventory Online - The biggest worry of a revenue manager in the technology led world is allocation of room inventory across different channels. How many channels should they take on board? Of course, there is an anxiety of sometimes doing more or perhaps less. A channel manager can be of great help in such situations, as he could ensure that all the rooms are booked through a pooled inventory model, eliminating likelihoods of overbooking or under booking. Know Your Consumer - Travelers worldwide are glued to the Internet for all things related to booking their travel, including researching about their stay and finally making bookings online, all to be done in a quick and easy way. Hoteliers can understand consumer behavior better by analyzing the search patterns of the tech-savvy traveler, especially the millennial traveler. Offering special packages customized to their needs and preferences, hotels can profit by catching their attention. A better understanding of these well-studied travelers of today, knowing their purpose of travel can also help you manage your inventory in a better way.Whether they are leisure travelers, business or both, all entail a different strategy. Leisure travelers are often price-sensitive and general manager/revenue managers, therefore, have to works to create different value-add packages for them, adding free benefits and amenities like breakfast, Wi-Fi, free local pickups, etc. Business travelers require high connectivity (through mobile phones and other devices) to be in constant touch with their colleagues and clients. By ensuring speedy Wi-Fi services, and offering other special amenities and loyalty programs, hotels can win the loyalty of these sections of travelers and make them return to your hotel every time. Taking care of all these points and more, hospitality players can successfully allocate inventory across different channels and ride high on growth and profits. It has been proved that hotels practicing yield management ultimately perform better in their financial books too. Increasing complexity of electronic distribution poses a challenge in the absence of right tool and strategy. The right way and approach are to find a correct balance between each channel's rate and distribution cost.From the above discussion, we can conclude how the hotel industry is gradually shifting from short-term revenue approach to long-term sustainable approach to revenue generation. It highlights how multi-dimensional approach to yield measurement is very different from price driven unidimensional approach practiced in yesteryears. Who knows in coming times, we may witness more factors being to measure yield, which may outline more focus areas for the hoteliers to work upon.Reprinted from the Hotel Business Review with permission from www.HotelExecutive.com
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RateGain Launches Advanced Rate Parity Tool to Empower Hotels with a Faster & Intuitive Rate Parity Platform

RateGain ·21 September 2017
London -- RateGain Technologies, one of the leading hospitality and travel technology solutions companies, today announced the launch of its all-new, modern and self-service Rate Parity+ tool for Corporate Chains to combat the growing rate parity issues while being able to establish and maintain guaranteed best rates across all platforms. The one-of-its-kind tool, apart from the exhaustive real time data, enables the corporate with actionable insights and two-way interaction interface that would help fix the problem of eroding revenues.The new age Parity+ tool is a response to the hotel enterprises' growing concern to establish parity in pricing structure for their inventory and to ensure that there is no variance in rates & availability across any of the OTAs & brand site. Integrated with the world-leading technology, this solution efficiently collects aggregates and presents extensive data and insights covering important metrics like parity score, win - loss ratio, severity heat map on region, countries and city level, in an easy to absorb manner. This intelligence would help the industry players take pricing decisions with ease and accuracy.The introduction of the tool is likely to revolutionize the hospitality industry as it aims to eliminate the complexity that arises with manual interpretation of large amounts of data & accountability from multiple hotels. Thus empowering hotels to meet their revenue objectives quickly and efficiently. The tool also provides a two-way interactive reporting platform which would ensure that all the teams across the Hotel are working together to address rate parity.Commenting on the launch, Mr. Bhanu Chopra, CEO, RateGain, said, "We are glad to ship our new Rate Parity tool. In our product research we realized that while Parity is a big concern for corporate chains, the complexity of data and reporting makes it more challenging .And so, we came out with new UX & UI which not only would enable our customers to comprehend the whole scheme of data easily but also act on it quickly and effectively."Adds Bhanu, "RateGain is committed to be a strategic technology provider to the hotels by continuous innovations, and apropos solutions to the changing needs, so that, our customers stay competitive in this fast moving market. As online has emerged as the most powerful medium for reservations in the recent past, maintaining the rate and availability parity ensures brand promise fulfilment & rate integrity which would eventually effect the direct bookings & corporate image."About RateGainFounded in 2004, RateGain is a leading provider of cloud-based innovative solutions for the Travel and Hospitality industry. RateGain's flagship single technology platform to manage Revenue, Reputation and Online distribution is a one-stop shop for Hotels to increase revenue and profitability. With continued innovation and excellence in customer focus, the company proudly serves over 12,000 clients and numerous industry partners globally.For more information, please visit www.rategain.com
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What Makes Your Guests The Promoters Of Your Brand?

RateGain ·11 September 2017
Are your guests willing to recommend your hotel to a friend, family member or colleague? If yes, then you are probably on the right path. Net Promoter Score (NPS) is a powerful tool used by brands across industries to identify their happy clients (promoters) and the not-so-happy clients (detractors); those who would want their near and dear ones to visit your property based on their pleasant stay, and those who would not. Of course, the activity is beneficial for hotels as it brings forth the areas that need improvement and helps them better their services in future. Moreover, the more the number of promoters, the better it is for the hotel. However, one cannot run away from the fact that there would always be some detractors who would leave your property disgruntled and would not hesitate to leave a negative comment or a low rating for your hotel. The presence of these detractors can pull down the hotel's overall Net Promoter Score, and prove to be a dampener.Therefore, in the ideal scenario, minimizing the number of these detractors and increasing the number of promoters is a constant attempt made by all hotels.However, ensuring the same is not a task that can be performed overnight, and requires many processes to be put in place, and a lot of efficiencies to be poured into the system.Remember, we are living in the digital age, where travellers have access to a number of communication channels, especially social media, where they are extremely comfortable in sharing their experience, thereby bringing a huge impact on the hotel reputation. In such a case, having more promoters also increases the hotel's chances of having better reviews. Below are a few points, by taking care of these a hotel could ensure a maximum number of happy guests.a) In-Room experience - The first and the foremost requirement of any guest that goes a long way in shaping their overall opinion about the hotel is their experience with the room. Factors like room hygiene, comfort, space, complimentary Wi-Fi, clean washroom, etc. play an important role in ensuring that they have a great stay. In fact, a recent research indicates that travellers utilized the in-room features are more than the on-property services. A clear focus on ensuring that the room is well equipped with the right set of things is therefore utmost essential. Clearly, if your guests are happy with the room services, half of your job in turning them into promoters is done.b) Regular Guest Interactions - The journey of making your guest feel comfortable begins as soon as they complete their booking. It is important to hold interactions with them in a friendly manner, even before they arrive at your property. The guests demand constant attention, and the hotel staff must ensure that they make them feel special and valued. Well, in some cases, the guests might not have the requirement to interact with any of the staff members during their entire stay, provided if everything is in place according to their needs. However, the staff's keenness to interact with the guest and an attitude of offering help for even the pettiest issue ensures a personal touch, which is very important if you wish to have them as a promoter. Various hotels across the world have even introduced robots for customer service. However, the role of human interaction can certainly not be undermined.c) Connect with repeat guests - Repeat guests are your evangelists. Such guests are highly engaged guests and have a high probability of spending more at your hotel. Moreover, they will be more willing to share a positive feedback for your property. You should be regularly engaged with them through special offers and any news about your hotel. Design targeted guest surveys for them, as they are likely to share an honest feedback about your hotel.d) Hotel Location - In which part of the city the hotel is located can very well influence the opinion of travellers. Whether it is centrally located with access to key markets and other attractions (meeting venues in case of business travellers) or is on the outskirts involving long hours of commuting, is one of the primary reasons for a guest being or not being a promoter. Certainly, the location is not in control of the hotel staff, but in case the hotel is not at the best location, provide complimentary local transport to ensure that the guests do not face any trouble by providing an easier means of transportation to their desired destinations. Hence, eliminating your hotel location as a factor for dissatisfaction and ensuring it does not hamper their overall stay experience.e) Collect Feedback on property - Ask for guest feedback while they are still at your property. The guest feels important and respected, and this increases your chances of dealing with an unpleasant situation (bad experience), if any, well before they exit the hotel, thereby making sure that the damage control activity has been done. Extending apology for any lag in service can take control of the situation and the hotel comes across as a responsible entity. On the other hand, in the absence of feedback collection activity, a furious guest would most likely become a detractor, and even a satisfied guest might turn into a neutral. However, just remember, the easier you make it for your guests to write a review, it is more likely that they will try to share a feedback with you.f) Dining Options and Experience - Availability of good dining facilities with flexible dining options has also been cited as one of the main reasons for a guest being a promoter, neutral or a detractor. A pleasant dining experience drives the guest to leave a positive remark for the hotel restaurant, and vice versa. Thereby increasing your revenue from your F&B domain also. Encourage and monitor feedback for your restaurant like- food quality, restaurant service, ambience, etc. In addition, work on areas receiving a neutral or a negative feedback.The biggest challenge is to work on their feedback and convert these detractors into promoters, so that the hotel continues to enjoy a favourable position and enhance profitability. To achieve this advanced ORM toolsare capable of creating a goal in the system, assigning the same to your staff and not only this periodical tracking of the goals assigned to a staff. This helps a hotel not only identify an area of improvement, but also track its progress and completion.Promoters are the hotel's biggest assets, and getting guests to become the promoters should be a key objective of the hotel's marketing strategy. Having said that, it is extremely important to take the detractors and their opinion seriously. The best way to go ensure that your guests turn into your promoters is not just meeting expectations, but exceeding them.
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Measuring Demand In Your City Will Skyrocket Your Revenue - Here Is How!

RateGain ·21 August 2017
How do you go about measuring demand? You could be missing the benefits that a simple tweak to your approach can bring - focusing on city demand forecasting.Unprecedented demand offers an opportunity to earn more revenue. However, with a new or a rare event coming to your city you need to create a new Revenue Strategy to tap this demand because you do not want to land up in a situation where there are not enough rooms to sell when the hotel demand is at its peak and you miss the opportunity to sell your rooms at a premium price.Earlier, the hotel PMS provided all the data used for forecasting within a hotel. This system holds years of historical information across a variety data types like - room types, customer segments, the length of stays and more. With that data along with booking pace, hotels generated forecasts and thus made pricing strategy. But, were those pricing decisions ideal? Perhaps not. Here is why.Big data is providing a new facet to the hotel demand forecasting. New data sources like air booking data, social reviews, ratings, and even weather--can help hotels better understand the opportunity of their upcoming demand.Today, there is a lot of information available about consumer shopping habits. New data points include competitor-pricing, events in your town and macro-economic & geographic factors, air booking data, social reviews and ratings, weather, and web shopping data.* Events and other economic Factors - Advance information about events, festivals, conferences happening in your city is very important, it simply means increased demand. Other local factors, like economic or political development, can play a big role in hotel demand creation as well.* Social Reviews and Rating--Better reviews lead to higher demand, which means you can increase pricing and maintain occupancy.* Weather conditions - Good weather can affect hotel demand and the same goes for bad weather. If you are in a weather-driven city, the impact can be even greater.* Web-Shopping Data--Knowing who is shopping, when and why they are not booking, can provide incredible insight.* Air Booking Data - Following are some of the most trusted and effective ways in which you can forecast local demand through a careful analysis of booking data of airlines.It is suggested that each data type should be measured and the most applicable information should be included in your pricing strategy.Forecasting demand through data from airlines; an intelligent approachFrom the airline reservation data, hotels can specifically check for future bookings (demand) for their city. In the case of one-day-return bookings, you can be certain that they mostly corporate meetings. By the same token, in the case of flight bookings for longer durations, vacation, would imply an increase in hotel demand in that period and dates.Throughout the year, you must periodically check airline bookings data to ascertain the way in which the number of bookings to your city very over several months. This gives you a clear picture of the low, medium and high seasons for your business. This helps you strategize in advance for every season and derive the revenue targets accordingly. For example, if you see an increase in hotel demand for say October, say 2 months from today. A revenue manager can plan to hold some inventory for October, which they can sell at a higher price which demand rises.Check the increase in the number of flight bookings during the holiday season. Here, you must take care of the fact that holiday seasons may differ for adults (singles) and children (read it family) and as per geography also. Say, a tourist from few countries may holiday in Aug- Sept when schools are closed and some may have holidays in December. Service class or professionals may get their annual holiday allowance in the month of December, while some school/college students have holidays in autumn. Hence, a revenue manager can design custom packages targeted at young and millennial guests much before vacation season hits to tap this segment since most travelers plan much in advance and thus plan hotel inventory distribution and price accordingly.Keeping a check on competitor rates also helps largely. RateShopping your competitor rates will give you fair ideas of how they are priced on specific dates and period.With all these findings it is clear that you need to focus more on forecasting demand just like any other revenue management aspect to keep your hotel business at the top of its game. However, accuracy in forecasts can only be achieved through meticulous analysis of the right kind of data. You can utilize online tools such as Google Analytics to analyze the demographics of your website visitors. For procuring realistic data and its automated analysis, you can also use Hotel Rate Shopping Tools that can help you with this analysis and insights. It will make your job a lot easier.To yield better revenues and stay ahead of your competitors; you must measure room demand from a geographical standpoint with an emphasis on proximity to the targeted market.
Outperform Your Competition With RateGain Hotel Rate Shopper ++
PRODUCT FEATURE – RateGain
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RateGain's Top 12 Blogs of 2016

RateGain Blog· 3 January 2017
Are you looking for some great hospitality and travel technology blogs to add to your daily reading? Look no further because you have reached the right place! We have reviewed all our blog posts from the past year and have finally pulled together our final list, based on content quality, post frequency, reader involvement and social shares. Here are the top 12 RateGain hospitality and travel technology blogs from 2016, which you should not miss!
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Managing Real-Time Room Inventories Across Multiple OTAs

RateGain Blog·27 December 2016
We know that hotels choose to manage their OTAs or Online Travel Agents through an extranet, which might be linked to a preferred channel management software. A quota of the entire inventory is allotted through this interface, so the hotel’s rooms can be put up on the OTA (during off season and season periods) for proper distribution.
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RateGain amongst the top companies to win Deloitte 2016 Asia Pacific Technology Fast 500 Award

RateGain ·23 December 2016
London -- RateGain Travel Technologies Pvt. Ltd., today announced that is one of the top Indian companies to win Deloitte's 2016 Asia Pacific Technology Fast 500tm Award, a recognition for the 500 fastest growing hardware, software, telecom, semiconductors, life sciences and emerging areas (green technology) companies in APAC. Winners of the Technology Fast 500 award have been selected on the basis of their percentage fiscal year revenue growth from 2013 to 2015 (or 2014 to 2016 for a financial year ending between January and June). During this period RateGain's revenue growth reached 105%, based on revenue received from various business activities.Bhanu Chopra, the CEO of RateGain Technologies cited, "It is our great privilege to be honored with this recognition and a matter of immense pleasure and pride. Our persistence, grit and perseverance has paid off in this fiscal year and the award comes as another major corporate milestone for us. I am delighted to see that software companies continue to dominate the scene in this award category, with 199 companies including RateGain, among the top 500, which account for a whopping 40 percent of the companies ranked!"According to Deloitte's report, the top 500 companies in 2016 averaged a revenue growth of 573 percent, almost 158 percentage points higher than that in 2015. Last year, the average revenue growth was 415 percent."Our Asia Pacific Technology Fast 500 winners demonstrate how new technologies are shaping the way we live and work, using innovative solutions to transform business models and simplify the lives of the consumer," said Toshifumi Kusunoki, Deloitte Leader, Technology Fast 500 Asia Pacific.The top ten companies showed an average revenue growth of 9932 percent at the Deloitte Technology Fast 500tm APAC 2016. This year's report also reveals that of all the companies ranked, China dominates the APAC region, claiming six spots in the top 10 list.Asia Pacific Technology Fast 500 winner RateGain, is an industry leader in the global hospitality and travel market, as far as delivering innovative SaaS solutions is concerned, to drive business value for travel companies and hotels across the globe. Solutions offered by RateGain for business transformations, are predominantly delivered through a B2B model and can be broadly classified into two target segments - 'for the hotel industry' and 'for the travel industry'.Previously in the year 2007, RateGain ranked 1st and subsequently, in 2008 it ranked 2nd in the Deloitte's Technology Fast 50 India Program List. Recently RateGain also bagged the prestigious IE20 2016, a London & Partners initiative from the Mayor of London's inward investment company.About the Deloitte Technology Fast 500tm from Deloitte Touche Tohmatsu Limited (DTTL)The Deloitte Technology Fast 500 is the pre-eminent technology awards program in Asia Pacific, and now in its fifteenth year, it includes nine Asia Pacific locations: Australia; China (including Hong Kong); India; Japan; South Korea; Malaysia, New Zealand; Singapore and Taiwan.Combining technological innovation, entrepreneurship and rapid growth, Fast 500 companies -- large, small, public, and private -- span a variety of industry sectors from software to biotech. Fast 500 companies play in the SaaS, cloud computing, data analytics, and mobile sectors and are transforming the way we do business today.About RateGainFounded in 2004, RateGain is a leading provider of cloud-based product and service around the function of hotel Rate Intelligence, Price Optimisation, Seamless Electronic Distribution and Brand Engagement to the world's leading Hotels and Online Travel Agents.With continued innovation and excellence in customer focus, we are proud to serve over 12,000 clients and numerous industry partners.Our customers are global and so are we, with offices in 10 countries across all major continents, supported by over 500 passionate professionals and seasoned industry experts.Through world-class solutions, RateGain helps its industry leading customers beat their competition and make more revenue every day. For Media related queries, please contact:Aditi Bhandari, RateGainEmail:aditi.bhandari@rategain.comPhone: (91) 0120 497 5700

The Brilliant Hotelier: Face 2 Face with Ria Roberto, the Director of Revenue Management at Kenz Hotel Management, UAE

RateGain Blog·19 December 2016
Experience true grandeur at the Al Manzel Hotel Apartments, right in the middle of the commercial district of Abu Dhabi, the city better known as ‘The Las Vegas of Middle Eastern Dubai’. This alluring property effortlessly captures the city’s essence, which reverberates in a bespoke and artistically stimulating ambiance. On one hand, the hotel carefully anticipates every need of its business and leisure guests, and on the other, it delivers some of the finest facilities and services. So visitors get to revel in a home-like comfort and convenience. The friendly and multilingual staff serve you with a touch of the finest traditions of Arabian hospitality, which is all about cozy interiors and a peaceful refuge.
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Walking the Tight Rope; High ADR and Low Distribution Cost

RateGain Blog·13 December 2016
With the costs running high into labor, debt, franchise fees, utilities and real estate taxes, little can hoteliers do little to really ‘minimise’ the cost of operation. But an area does exist where the beast can be trapped – the distribution system.
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Parity Performance November 2016. Where does your city stand? - APAC

RateGain Blog· 6 December 2016
The degree of rate parity observed for hotels in APAC between brand websites and the OTAs clearly depict a stark variation by location, in the November 2016 report.
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Be the Revenue Management Hero of your Hotel

RateGain Blog·28 November 2016
Expectations from the people working in the hospitality industry are always high and is growing even stronger every year. This need is very much driven by smart and over-demanding customer type this industry caters to.
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Hotels, Let's Go Direct!

RateGain Blog·23 November 2016
It is not an astonishing piece of news anymore that online bookings play a key role in the hospitality industry, bypassing the offline channel of bookings tremendously. The trend has definitely sharpened over the last few years, where 60% of all hotel bookings are now done digitally (failteireland). Having said that, Online Travel Agencies (OTAs) have become a dominant part of the industry now, playing a key role in generating tremendous business for the hotels. The hotel industry has been quite dependent on OTAs to upsurge their occupancy rates, though a lot of bookings come directly as well, through the hotel website.
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Tips to Build Customer Loyalty for Your Restaurant

RateGain Blog·21 November 2016
If your answer is yes, you would stand by me when I say that the task is complex but not impossible! The rise of mobile technology and social media, and the practice of leveraging them to influence purchasing decisions in restaurant reputation management, have become widespread today. Irrespective of the fact whether your restaurant is present in one or multiple locations, its growth is highly dependent on a hale and hearty brand strategy.
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Systems Reliability, A Necessity for Hotel Operations: Part 2

RateGain Blog·18 November 2016
In the introduction post to Systems Reliability blog series, we discussed a high-level overview of the different types of systems and common challenges that we often hear from our potential customers. In this blog series, we will discuss one of the most frequently discussed issues which is a lack of integrations and interfaces. According to a study conducted by Phocuswright for European and North American properties, Technology use among independent lodging properties is at a basic level. While many use Internet booking engines, only a small number have implemented more sophisticated technologies such as channel managers or (even fewer) a customer relationship management (CRM) system that might help control their marketing and distribution more effectively.
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The Brilliant Hotelier: Face 2 Face with I Nyoman Astama, General Manager of the Bali Niksoma Boutique Beach Resort

RateGain Blog·15 November 2016
A truly stylish beach-facing hideaway, the Bali Niksoma Boutique Beach Resort is all set to enrich your senses during your Indonesian getaway. This travel retreat is located in a serene and vibrant environment of the Legian beach, where soothing sounds of the sea usher you into calmness. Be it a romantic honeymoon, a family holiday or even a corporate trip, the striking settings ensure that you enjoy breath-taking views round-the-clock, while your room overlooks the sprawling waters of the vast Indian Ocean.
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Systems Reliability, A Necessity for Hotel Operations: Part 1

RateGain Blog·11 November 2016
It´s no secret that in today´s fast-paced environment, hotels must have a multitude of appropriate systems in place to handle a wide range of functionalities. However, in order to make the most efficient and effective use of these systems, they must be reliable. Below is a list of the many systems that we are speaking of:
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Is your Hotel Website Ready for Google's Latest Mobile Updates

RateGain Blog· 8 November 2016
Revenue managers did you analyze if your customers are really happy? If yes, then your business is surely on the way to growth. Good news! The pride and success of any business lie in the kind of experience it is able to deliver to its customers. Interestingly, with fast evolving technology, the traveler community has also evolved quite rapidly, in terms of their behavior, choices, and demands, etc.

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