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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

Sabre breach 'a wake-up call', ITB hears ·11 March 2019
Travel industry leaders have insisted consumers can have "confidence in how their data is stored" despite growing concern about cyber security and after Google was fined EUR50 million under Europe's General Data Protection Regulation (GDPR).However, Sabre Hospitality Solutions president Clinton Anderson said the data breach revealed at the travel technology company in 2017 was "a day of awakening".Sabre's SynXis hotel reservations system suffered a breach in 2016-17 which saw unauthorised access to credit card details, including card security codes.Speaking at German travel trade show ITB in Berlin, Anderson said: "We had a data breach 24 months ago. It was a day of awakening for us."

'Nobody in travel like Netflix' ·25 October 2018
Nobody in the travel sector is delivering personalised content and products for consumers the way Netflix and Amazon do.Google travel account manager Benedicte Conway said there was "a massive opportunity" for the industry to mirror innovators in other sectors to meet changing consumer demands.She told delegates at Broadway Travel's annual conference that 80% of what is watched on Netflix comes from recommendations the streaming service suggests to users, which is based on a user's behaviour online and things they have watched previously.Conway said: "Netflix has come in with machine learning and an algorithm that gives recommendations based on what you like. Usually it's pretty accurate. Amazon does the same thing.

Special Report: What GDPR changes mean and how to stay compliant | · 7 August 2017
The EU's General Data Protection Regulation (GDPR) comes into force in May 2018, drastically changing the rules about how businesses hold and use customer data. We've teamed up with Abta and Travlaw to put together a guide on what the changes mean and the action businesses need to take now to make sure they are compliant. Amie Keeley reports

Connections Meetings brings new event philosophy to MICE sector ·22 October 2015
Connections, a division of London-headquartered Travel Weekly Group, has launched Connections Meetings for the global MICE sector. The inaugural event takes place on December 9-12 in Portugal. Delegates begin their experience at the Hilton Doubletree in Lisbon before a private train transfer to the Conrad Algarve.Connections Meetings brings together an exclusive invite-only group of senior MICE buyers, planners and suppliers from across the global sector. In keeping with the Connections philosophy, the meetings' programmes are designed to create memorable shared experiences that lead to long-lasting business relationships.Micaela Giacobbe, founder of Connections and director of commercial events, said: "All events organised under the Connections brand share one common goal: to provide a platform for buyers and sellers to bond with each other by participating in a range of shared activities and experiences."The Connections Meetings programme will be focused heavily on learning how to design and deliver the best possible meetings and events. We want our exclusive delegation to leave events equipped to implement change and improve the way they conduct business. And we will be leading by example."Alongside founder Giacobbe, a team of experienced MICE experts is driving the Connections Meetings series. Mike van der Vijver, a meeting designer, consultant, and facilitator, with some 25 years' experience in the meeting industry, is a key figure in the event content development team. Meanwhile sector specialist Christina Petrova's engagement with the global buyer community ensures the highest caliber buyer delegates are in attendance.Van der Vijver said: "In line with proper design, we will enquire before the meeting about what our participants would prefer to learn. We will incorporate those outcomes in the programme. We will provide a double focus: on the one hand the helicopter view of how to improve meetings in general, and on the other practical solutions for the typical headaches facing all meeting owners, such as poor speakers. "Finally, head of business development for Connections Meetings is the highly experienced David Benitez. He said: "This is the next generation of human-to-human B2B events in the meetings industry. The whole programme is a networking exercise. The one-to-one experiences create strong emotional ties between participants will be exercised throughout the designed programme. From the lunches, the dinners, the group experiences, and learning experiences, everyone will be able to network with their relevant potential business partners."For more information on Connections Meetings and to view the programme for the inaugural event in Portugal, please visit CONNECTIONSConnections ( organises events for the global luxury travel and global meetings, incentives, conferences and events (Mice) sectors. It is owned by the Travel Weekly Group and headquartered in London.Connections Luxury is the global, senior and exclusive B2B event providing hand-picked luxury travel suppliers and buyers with memorable experiences that lead to meaningful and long-lasting business relationships. Each event welcomes just 80 delegates (30-40 top buyers, 30-40 selected luxury suppliers and sponsors). Buyers are selected through extensive research and recommendations together with existing partners and suppliers. They represent key and emerging luxury travel markets (including the US, China, Brazil etc) and are relevant to the destination in which an event takes place. Delegates are only drawn from the most prestigious global luxury travel companies, including airlines, accommodation providers, private jets, yacht charter, cruise lines and destinations.Connections Meetings will be the global, senior, exclusive, focused event providing hand-picked MICE buyers and suppliers' effective meeting design programmes and tailored memorable experiences that lead to long-lasting business relationships. Connections involves just 30-40 meeting owners and planners from key and growing markets across the globe and 30-40 selected suppliers.The Connections team will be bringing a wide variety of MICE buyers together at the upcoming Meetings event. Some buyers will represent large corporates, eager to book their next international board meeting or global sales kick-offs. Others will be looking for partners to support their industry conventions or exhibitions. All will be focused on doing business in the MICE sector.

Business travellers rate internet over food and comfort | ·26 February 2015
Almost two thirds (62%) of business travellers require a high-speed internet connection rather than food and comfort, a survey out today claims. Millennials aged between 18 and 34 are more likely to have travelled for business in the last two years than those aged over 35 (25% and 15% respectively). This demonstrates how important it is that companies and travel suppliers need to understand what this group needs, according to serviced apartment provider Saco.

ABTA chief says travel business models must change | ·20 August 2014
Abta chief Mark Tanzer has warned the industry faces a second online transformation which will leave no business model unchanged. The association's chief executive told Travel Weekly: "We're entering Phase 2 of travel and the internet which is the real transformation. Phase 1 was based on choice and price comparison. "But consumers don't want lots of choice. Now the move is towards multi-platform - to online and offline rather than online versus offline - and travel is becoming more like a publishing business, with much more emphasis on peer reviews and personalised content."

Analysis: Will OTA's service soon match the high street? | ·26 March 2014
There's a widely held assumption that holidaymakers are faced with a pretty stark choice. Either they opt to give their business to an online travel agency selling on price but offering little in the way of customer service. Or they go with a more local, probably smaller, brand they have heard of, pay more, but in return get great advice and reassuring after-sales support. It's what some observers describe as the dichotomy between being transactional and relational. Although web retailing does not necessarily equate to a customer service-free zone, expectations of that human touch when dealing with a website are naturally lower.

Consumers don't rate loyalty programmes, says academic | ·22 April 2013
Airline and hotel loyalty programmes are not highly rated by consumers and do little to generate emotional attachment to brands, according to research. Dr Andreas Liebrich of the Lucerne University of Applied Sciences and Arts told the World Tourism Forum in Lucerne: "People don't like loyalty programmes."

European Hotels Hit Hard By Economic Turmoil | ·28 October 2008
Chain hotels in the UK and Europe have been hit hard by the "rapidly deteriorating" economic conditions and are cutting their rates to shore up business levels, figures released this week suggest. Paris has been worst affected, as profit fell by 31.7% and occupancy plunged nearly 10% from August to September. The drop put Paris into fourth place in the most profitable cities ranking behind London, Amsterdam and Berlin. Amsterdam and Vienna also experienced significant drops in demand and profit last month. Average occupancy in the Dutch capital fell by 9% to 80.7% and Vienna's occupancy dropped to 79.8%. Of the 10 cities surveyed, only Hamburg saw a growth in profit thanks to visitors to SMM, a biennial shipbuilding trade fair.

UK: HBAA urges hotels to keep rates low and standards high | ·17 September 2008
nts who specialise in hotel bookings for corporate clients revealed their concerns to hoteliers in anticipation of a cutback in corporate spending. Speaking at the Hotel Booking Agents' Association's annual forum, HBAA chairman Sue Burgess told the 230 delegates: "We think hotels will drop their rates without strategy. We'd like them to discuss this with us and if they do cut rates, make sure it's the same across all channels." Members expressed serious concern about hotels allowing the quality of their offering to deteriorate. "We will not accept shabby hotels," said Burgess. "You cannot afford to let the standard slip as this will affect you in the long term." Agents also hit out at hotels for over-using incentive schemes and marketing gimmicks. "If you want us to give you more business, then come and talk to us. Incentives often go wrong and just make staff compete against each other," added Burgess.


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