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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

How Hotel Operators Can Win And Retain More Customers | forbes.com

Forbes.com ·16 August 2018
Process management or process modeling is an underrated application that can be used to enhance the experience of travel. More than ever, the hospitality industry is looking for ways to increase their productivity and leverage technology for client communications. Business process management (BPM) is one discipline that can assist airlines, hotels and other travel related entities in sustaining innovation and optimization of processes to ensure the consistent delivery of a better customer experience.

How To Start A Luxury Hotel Group Explained

Forbes.com ·13 August 2018
Based in Hong Kong, Gordon Oldham is a UK-trained lawyer who has recently created his own hotel group. The Pavilions Hotels & Resorts celebrate Oldham's love of of design, life, nature, history, conservation, adventure and culture. Since launching, the group has rapidly expanded, with boutique locations now including Amsterdam, Madrid, Rome, Lisbon and Niseko, as well as a unique pop-up adventure camp in Mongolia. A keen adventure traveller, throughout his life and career, Oldham has ventured to some of Asia's most remote and beautiful locations. It was through these experiences that he developed the idea for Pavilions.

Metasearch Ads For Travel Brands: Too Good To Be True Or Winning ROI? | forbes.com

Forbes.com · 1 August 2018
As the battle for bookings rages on between travel brands and online travel agencies (who charge anywhere between 15-30% commission per booking), it's easy to see why hoteliers and agency leaders have fallen for quick-fix solutions like metasearch advertising.Designed to let brands add a direct booking link within prominent online price aggregators, metasearch ads are a brand's last line of defense when consumers shop through the likes of Google, Kayak or TripAdvisor. Instead of exclusively showing prices available through common online travel agencies (OTAs), now hotels can also include a "brand.com" link, giving consumers one last chance to return to the hotel website and book direct. If the prices are the same on "brand.com" as they are on OTAs, problem solved, right?

What Hotel Credit Card Upgrades Mean For Your Bottom Line | forbes.com

Forbes.com · 1 August 2018
If you had a dollar for every time a co-branded hotel credit card got updated this year, you would have enough money to raid the minibar on your next stay.Since January, several major hotel brands have overhauled their co-branded cards. New benefits have been added, high-end cards have been announced and some legacy benefits have disappeared.And it's all happening at a startling pace.

Designing Hotel Luxury: Beachy Vibes, Mermaid Imagery, And Local Flavor | forbes.com

Forbes.com · 4 July 2018
A month ago, I paid a visit to two distinctively different Californian hotels, one in Newport Beach, the other in Manhattan Beach.The Newport Beach hotel, the newly opened Lido House, occupies the space formerly occupied by the city's City Hall building. The hotel design was intended as a Californian take on the traditional Shingle style architecture of the Hamptons and Cape Cod, some 3,000 miles away, all blazingly white whites and deep blues. Charming ornamental mermaids and nautical imagery were everywhere: the first thing I spotted in my room was an impressive (and heavy) octopus sculpture.

This New London Hotel Is Proud Of What It Doesn't Have | forbes.com

Forbes.com ·27 June 2018
Few hotel websites contain a proud list of amenities that they don't offer. But then again, the newly renovated London-based hotel Pilgrm is hoping to offer travelers a unique hotel experience. No more trouser presses, room service or minibars. No bellboys or doormen, it says on its website. What it does have is a sense of place, peace of mind, and purpose.

How Tourism Can Do More Good: This New Hotel In Nairobi Puts All Its Profits to Work

Forbes.com ·25 June 2018
This hotel donates all its earnings and has some of the best ratings on Tripadvisor in the city.The newly opened Acacia Tree Lodge in Nairobi, Kenya is owned by a Texan; its beautifully-decorated interiors marry the best of East Africa with modern amenities desired by international guests. Yet it's reasonably priced, compared to its counterparts.

Up in the Air: The 10 Best New Hotel Rooftops

Forbes.com ·18 June 2018
The hotel rooftop bar will never go out of style. Whether it's on the sixth floor or the 65th, there's something undeniably appealing about dining, drinking, swimming and yoga-ing high above the streets of the city below. Here are some of the best (relative) newcomers.

Food Purveyor Fauchon Launches First Boutique Luxury Hotel in Paris | forbes.com

Forbes.com ·13 June 2018
It sure is going to have one heck of a minibar.No, make that the "gourmet bar," for that is the correct user terminology for the exquisite minibars that will be installed, in Paris, in the brand new Fauchon hotel -- the first in a series of the upscale brand's hotels around the world.The food purveyor famous for its macarons will make its entrance into the hospitality industry on September 1, 2018, with the opening of its first luxury boutique hotel: Fauchon L'Hotel Paris. The 54-room, five star property is situated on the Place de la Madeleine, the home of the Fauchon brand since 1886. It is already a member of Leading Hotels of the World.

Bobbi Brown Beautifies A New Hotel | forbes.com

Forbes.com · 7 June 2018
When makeup mogul Bobbi Brown left her eponymous cosmetics brand in late 2016, she surprised everyone by setting her sights on giving a historic New Jersey hotel a makeover. The big reveal: The George Inn debuted as a chic 32-room boutique property in Montclair, 12 miles west of New York City.The same natural-beauty aesthetic that Brown helped popularize with her cosmetics carries over to the hotel, which she opened with her real estate developer husband, Steven Plofker, in April. They kept the bones of the stately 1902 brick structure and filled it with a stylish palette of gray and white with red highlights in the form of Smeg mini-fridges, Union Jack pillows and plaid headboard fabric.The inn's library is a cozy corner with slate coffered walls, a fireplace and furniture sourced from One Kings Lane as well as the couples' travels and their own personal collection. The accommodations also have personality -- each one is given a name that sparks design inspiration. For example, the Martha room comes with portraits of a young Martha Stewart and Martha Washington, while the Oscar's walls hold photos of famous namesakes such as de la Renta, Wilde and the Grouch.Forbes Travel Guide talked to Brown about why she chose Montclair for her first hospitality venture, her favorite travel destination and what's next for her.

Is Your Customer Experience GDPR-Ready? | forbes.com

Forbes.com ·29 May 2018
A huge change is coming to Europe, and most businesses aren't ready.The EU's General Data Protection Regulation, or GDPR, goes into effect May 25, and with it comes a power shift that allows customers more access to their personal data than ever before.Customer data has long been thought of as a business asset. However, under GDPR, customers are now taking back ownership of their information and the power that comes with it. They can now choose what information companies have and delete their information from a company's database for any reason. Companies that don't comply with the new regulations run the risk of being fined up to millions of dollars.

World's Top Travel Experts Reveal The Best Hotels, Bars And Wellness For 2018 | forbes.com

Forbes.com ·25 May 2018
The luxury travel network Virtuoso has revealed the nominations for its 2018 Best of the Best awards to be announced at their 30th annual Travel Week conference. The awards will take place August 15, 2018, at the Bellagio Hotel in Las Vegas and will mark 12 years since the organization began honoring the best properties in the world.Virtuoso will survey its hundreds of travel agencies and more than 11,400 high-end travel advisors to select the winners in each of the categories, ranging from the most innovative experience to best achievement in design. I have had the privilege of personally visiting many of the nominated properties and have also included my favorites among the nominees. The winners will be exclusively announced here in August.

How To Avoid 8 Travel Scams That Are Costing You Serious Money | forbes.com

Forbes.com ·16 May 2018
With 500 online hotel bookings happening every minute, technology is transforming the way people book travel -- but it's also creating real problems. Travel fraud is on the rise, with one in four consumers being scammed , according to recent research from the American Hotel and Lodging Association (AHLA). The accused? Third-party travel resellers. And shady online marketing practices by these companies have led to 28.5 million fraudulent and misleading hotel bookings -- costing consumers a whopping $5.2 billion in 2107 alone.

Japan Is In Love With This Floating Hotel | forbes.com

Forbes.com · 7 May 2018
Guntu is a nineteen-room hotel floating in the Seto Inland Sea in southwestern Japan. The 266-foot ship sets sail from the Bella Vista Marina in Onomichi, a one-hour drive from Hiroshima Airport, which itself is just an 80-minute flight from both Tokyo and Seoul. From there, it embarks on a highly scenic route along the Chugoku and Shikoku coastlines, which feature multi-layered mountain ridgelines and sunsets worth writing home about. Guests can choose to stay one, two or three nights onboard, selecting between several distinct routes. Guntu's maiden voyage took place in October, 2017, and it's been delighting ever since.

Corinthia Hotel London Is Offering Guests A Look Into The Future | forbes.com

Forbes.com ·16 April 2018
Getting noticed in the ever more crowded field of luxury and lifestyle hotels is very, very hard. There are of course deals, such as fourth night free, room upgrades, free breakfasts and spa credits. But, what about people who aren't just looking for a deal? Hotels try everything from bringing in a Michelin chef to a popular food truck for a pop-up restaurant. In the spa, the more obscure the better. You'll find treatments using everything from chocolate to caviar and stuff you wouldn't want to read about if you happen to be sipping a coffee. And a normal butler is no longer enough. Let's try a bath butler, or a technology butler, anything to get a bit of PR. Whether most of these things actually are of interest to travelers is up for debate.The former general manager of a Four Seasons hotel once told me, "What guests really want is a nice, spotless room, a good bed, fast WiFi, and coffee that's hot and a croissant that's still warm and flaky when it's delivered by room service." I tend to agree, so out of the dozens of press releases that hit my inbox daily, virtually all of them are deleted after reading the headline. Sure it's nice that your pastry chef handcrafted some type of delights exclusively from artisan, locally sourced, farm to table ingredients and they are being served on china designed by a local artist who previously only worked with billionaires and royalty.

The Queen Mary Opens Up Its Haunted Hotel Suite For An Overnight Ghostly Experience | forbes.com

Forbes.com ·16 April 2018
The Queen Mary once labeled as one of the "Top 10 most haunted places on Earth" by Time Magazine, has launched its famously haunted Stateroom B340 for overnight guests starting this month. The first time I visited the ship I personally felt its ghostly vibe and was eager to explore areas previously not made available to visitors.The infamous stateroom has a large number of recorded paranormal activity with numerous stories of haunted encounters recorded in the ship's logs. Its dramatic history proves many lives were lost aboard the ship adding to the mystery of the famed ship.When WWII began in 1939, the Queen Mary was converted into a transport ship for Allied troops and was nicknamed "The Grey Ghost." Throughout the war, she transported 800,000 troops to Europe and in 1942 while carrying 10,000 troops she collided with her escort, the HMS Curacoa slicing it in half. Because of the threat of the enemy nearby, the Queen Mary was forced to leave the 239 crew and ship to perish beneath the sea. The Queen Mary was retired in 1967 after failing to attract popularity due to the advancements in air travel.

Must Love Planes: Airport Hotels That Slay | forbes.com

Forbes.com · 3 April 2018
You've seen them--aspiring passengers stuck in airport limbo, curled up on the edge of a busy corridor trying to catch some z's or turning a row of uncomfortable chairs into a makeshift bed for all to behold and hopefully not spill coffee on. Maybe a flight was cancelled or owing to a misconnect they're temporarily terminal-bound. While a layover of eight or nine hours doesn't automatically justify a stay in an airport hotel, sleeping in airports isn't best practices for any global traveler. What's more, airport hotels don't have to be depressing: there are some I'd stay in even if I didn't have a flight to catch. Hear me out.

Suites For Kids At Shangri-La Hotel Singapore Are Not To Be Believed | forbes.com

Forbes.com · 3 April 2018
The Shangri-La Hotel, Singapore is taking its luxury family experience to another level. The hotel is now offering a variety of guest rooms, suites and play spaces---geared toward families with children. The rooms and play areas are a veritable Shangri-la for the hotel's youngest guests.The hotel is also making it easier for families to travel to Singapore, by providing a range of childcare amenities including children's furniture and equipment. Upon request, the hotel can provide such things as car seats for airport transfers, strollers, travel cots and high chairs as well as smaller items including bath time toys, bibs and sterilizers.

4 Reasons We Love New Orleans' NOPSI Hotel | forbes.com

Forbes.com ·30 March 2018
Like in Paris or Las Vegas, it takes a lot for a fresh business in New Orleans to turn heads. The Big Easy has seen just about every kind of hotel, restaurant or boutique open its doors over the years, so just saying you're new isn't much news around here.

What's the Cheapest Way to Book a Hotel Room? | forbes.com

Forbes.com ·29 March 2018
With an abundance of 3rd party hotel booking sites, it might seem like the best way to book a hotel room is from one of these "discount" websites. However, that isn't always the case and there are many cases when you should book your room directly from the hotel. As you'll see, the cheapest way to book a hotel room depends on a couple different factors.

A Nashville Hotel For Rock Stars To Create (Not Destroy) | forbes.com

Forbes.com ·28 March 2018
Rock stars have treated hotels with the same respect Godzilla shows Tokyo -- throwing televisions out of windows, driving motorcycles down hallways and nailing furniture to the ceiling. Nashville's Hutton Hotel may have the antidote to this animosity, with its newly-opened Analog, a 5000 square-foot performance space and bar, a connecting three-bedroom two-floor Hutton Suite (where musicians can roll out of bed and onto the stage), and two Writers' Rooms where they can record songs while on the road.

These 3 Female GMs Are Changing The Face of Hotel Management | forbes.com

Forbes.com ·27 March 2018
There are some hotels in which I immediately feel at home, although the reason isn't as obvious. It's not because of impeccable service; that should be a given. It's not because of beautiful decor or great food or a comfortable bed; it's more of an overall sense of warmth and belonging.The last few times I experienced that feeling, I tried to find something those specific hotels had in common. Tubac Golf Resort & Spa is an oasis in the Arizona desert. The Blackstone in Chicago is an iconic hotel with a rich history and gorgeous artwork. Kurhotel Skodsborg is the perfect wellness retreat on the coast of Denmark. What could these three properties possibly have in common?

Venice Travel Tips? This Luxury Hotel Concierge Tells All | forbes.com

Forbes.com ·26 March 2018
Venice is a tiny gem and Venice is a universe: 118 islands, 160 canals, 447 bridges and an unspecified number of dreams. Love it or hate it, there is no other place like it and there's no denying that Venice has not just centuries of history behind it but an air of mystery about it. I've always thought of Venice as the ultimate movie star: glamorous, secretive, perhaps a little vain but always primed to give a command performance.

15 Best Life Tips For You: From Top Hospitality Pros | forbes.com

Forbes.com ·23 March 2018
Which life-and-career advice do successful pros put front and center? I asked travel-and-culinary mavens for their most meaningful maxims, their guiding-light phrases -- and discovered that the simplest mottos inspire greatest strengths. These short (but mighty) behavior beacons have proved essential for the long haul:

How Hilton Uses Formula One To Drive Bookings | forbes.com

Forbes.com ·23 March 2018
When Formula One auto racing's season-opener in Australia gets under-way this weekend the eyes of the world will be on it. One sponsor has less reason to be worried about the outcome than the others.The result of a race is usually all-important for sponsors. The higher the race position of the cars their logos appear on, the more exposure they tend to get on television. On the other hand, the worst case scenario is that the cars crash as this puts the brakes on the TV exposure. One sponsor has managed to swerve around this risk.

IHG Is Buying Regent Hotels And Hong Kong Is Getting Its Regent Hotel Back | Forbes.com

Forbes.com ·15 March 2018
This morning's announcement that InterContinental Hotels Group (IHG) is acquiring a 51% stake in Regent Hotels & Resorts for $39 million in cash on the surface is a microscopic transaction, bringing aboard a mere six hotels and a pipeline of just three more properties. IHG already has over 5,000 properties, many under budget and cookie cutter brands such as Holiday Inn, Staybridge Suites and Crowne Plaza. From a financial perspective, in 2014, IHG paid $430 million in cash to acquire management contracts for Kimpton's 62 locations. Marriott International's purchase of Starwood Hotels and Resorts was pegged at $13 billion.For IHG, which said it wants to grow the brand to 40 hotels and 10,000 rooms, the deal is significant because it finally gives the group a true 5-star flag to compete against The Ritz-Carlton and St. Regis of Marriott International, Hilton's Waldorf Astoria, Park Hyatt and Four Seasons, which operates as the biggest monobrand luxury player. It also gives IHG a better proposition to hotel owners and developers as it competes for management deals with other fast-expanding uber luxury names such as Accor's Raffles, Dorchester Collection, Shangri-la Hotels and Resorts, Mandarin Oriental Hotel Group, and New World's Rosewood Hotels & Resorts.

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