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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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Guestline appoints Sara Canatario as Product Marketing Manager

Guestline ·16 August 2018
Canatario will be responsible for developing the Guestline proposition, pricing, and go to market strategies as well as translating customer insights on their cloud-based PMS, digital marketing and distribution solutions into tangible features.Sara Canatario, product marketing manager, Guestline, adds:"Joining Guestline is an exciting new challenge and I anticipate expanding the reach of Guestline's offering in Europe through robust go to market strategies. I'll be working closely alongside the product management and engineering teams to engage with hoteliers to better understand their business needs and provide not only market-leading cloud-based solutions but also top level expertise to meet them."Bringing a broad wealth of experience to the role, Sara has previously held marketing product manager positions at Vodafone Portugal and Sovos, a global supplier in tax compliance and business-to-government reporting software. After completing her Master's in management at Nova School of Business and Economics in Portugal, Canatario had joined Deloitte as an auditor for the manufacturing industry.Rupert Gutteridge, sales and marketing director, Guestline, comments:"Sara's addition to the team is essential to our business strategy as she strengthens Guestline's commitment to international product development. I look forward to working with Sara to drive growth in key markets and creating innovative products that match the requirements of an increasingly demanding industry."Guestline's multi award-winning property management, distribution and digital marketing software for hospitality businesses is cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading 3rd party applications, tokenisation for PCI compliance, website design and additional functionality to improve customer service and capture more revenue.For more information on Guestline please visit Guestline.com
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Oaky and Guestline sign partnership agreement to empower hoteliers with smart upselling

Guestline Blog· 3 August 2018
Robert Vogt, Guestline’s Director of Business Development for Benelux recently met up with the super friendly team at Oaky, the upsell geniuses with incredible knowledge. Having recently signed a partnership agreement, we were keen to find out more about Erik Tengen, Oaky’s Co-Founder and CEO, and the benefits of having Oaky integrated with Guestline’s Rezlynx PMS. Oaky are leading the field in driving incremental revenue and enhancing the guest experience through targeted pre-arrival upselling. Oaky dedicate their time to driving more direct bookings, improve online reviews and increasing revenue for hoteliers around the world.
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Have you considered selling gift vouchers for your hotel?

Guestline Blog· 1 August 2018
Guestline, in partnership with Journey bring to you Gifted. The ultimate gift voucher platform. With South Causey Inn, in County Durham, generating £3,800 in the first month of using Gifted, it is no surprise that this solution is flying of the shelf so to speak!
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Irish hospitality market increases investment in technology as Guestline celebrates one-year anniversary

Guestline ·30 July 2018
Following the opening of its first Irish office in Dublin in July 2017, the company has experienced rapid expansion as an ever-increasing number of hoteliers recognise the benefits of cloud-based technology. These include remote access to streamline and improve the efficiency of operations as well as the scope to enhance the customer experience and increase revenues. The company currently delivers its market leading property management system (PMS) to 40 properties and over 2,500 beds. This equates to over 121,000 bookings made and 162,000 room nights sold and is set to increase in the months ahead. Its portfolio also includes six colleges which see approximately 350 students per college trained using Guestline's award-winning property management system, Rezlynx as they prepare for a future career in the hospitality industry.Led by country manager Clio O'Gara, Guestline is celebrating a number of new hotel wins including three set to open in Belfast, Northern Ireland this August which will welcome a further 262 rooms to the portfolio. Ten Square Hotel Belfast, Chimney Corner and Loughshore Hotel will both be using the cloud-based property management system when they open. Additional hotel wins for the business portfolio include Annebrook Hotel (Co. Westmeath), Knightsbrook (Co. Meath), Virginia Park Lodge (Co. Cavan) and Green Isle Hotel (Dublin).Guestline's success in Ireland over the past 12 months has been supported by its training and support team and key partnerships with CBE, Right Revenue, Aloha, GuestRevu, Digital Alchemy, Premier Spa, Avvio, Net Affinity and Bookassist, alongside its strategic partnership with the Irish Hospitality Institute.Clio O'Gara, country manager Ireland, comments:"I'm thrilled to be a part of the success Guestline has achieved since launching in Ireland one year ago and proud of the positive effect we have had on supporting the ongoing expansion of this dynamic and exciting industry. Reports at the start of this year highlighted growth across all regions in both occupancy and room rates as hotel expansion continues apace. Certainly the continued investment in technology by hotel owners and operators has been integral to this and I look forward to continuing to work with our existing and new client partners to deliver further growth in the future."Guestline's multi award-winning software for hospitality businesses is cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, student accommodation and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading 3rd party applications, tokenisation for PCI compliance and more functionality to improve customer service and capture more revenue.As part of its expansion into Ireland, Guestline's technology platforms also allow for multiple add-ons to work to the benefit of Irish hoteliers alongside the extensive range of hospitality software.For more information on Guestline please visit Guestline.com, and for demonstrations in Ireland please email Clio O'Gara on clio.ogara@guestline.com.-ends-About Guestline:Established in the UK, Guestline provides innovative property management, channel distribution and digital marketing solutions to the hospitality industryFounded on cloud-based technology, Guestline's revenue generating solutions enable hotel groups, independents, serviced apartments and pub companies to achieve maximum occupancy at the most profitable rateFully integrated into the Guestline distribution and central reservation platforms, the property management software is currently growing revenues in hospitality businesses in 20 countries across five continentsThe range of products include Rezlynx PMS, online booking, CRS, channel distribution software, PCI compliance, EPoS and digital marketing solutionsGuestline was recognised in the 18th annual 2017 Sunday Times BDO Profit Track 100Media information and images: Ushma Chhipa or Anita Lo at Siren Communications on guestline@sirencomms.com or call +44(0) 20 7759 1150Guestline marketing team on marketingteam@guestline.com or call +44(0) 1743 282 300
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Occupancy at Thailand's B2 Hotels soars by 17% with Guestline's multi-property solutions

Guestline ·16 July 2018
The boutique hotel chain are deploying Guestline's solutions (along with a number of third party integrations) in their 38-strong portfolio located in Bangkok, Chiang Mai, Chiang Rai and Pattaya.Mr Niran Chawla, owner of B2 Hotels, added "Working with Guestline has been fantastic. Their training team has ensured each of our hotels are set up, trained and utilising the system in the most profitable way.Investing in robust hospitality software that is future proofed and scalable, has in turn boosted the value of my company. World-renowned and feature rich technology coupled with a company that shares my vision and proactively helps me grow and expand the group, means that I can concentrate on other areas of the business.I put my trust into Guestline that they could deliver on a large-scale roll out and they have not disappointed. When dealing with Guestline, I am always greeted with the same level of service I have come to expect from them - a true partnership."The group researched and reviewed Guestline thoroughly before making the decision, and a company that demonstrates global capability but delivers service and support on a local level was of paramount importance.By opting for Guestline's flagship Rezlynx PMS, Channel Manager and CRS (Central Reservation Systems), B2 Hotels have full visibility of the group's performance from one log-in. Being a cloud PMS, all data is updated in real time and can be accessed from anywhere on any device - proving useful for owner, Mr Chawla, when travelling between properties.Guestline's Country manager, Matthew Emptage said, "Guestline has been deploying Rezlynx PMS into two B2 Hotels per week, and after implementing the first couple of pilot sites, the owner could immediately see a return on investment. This proves how easy and intuitive our software is to use.Moving a group of 38 properties to a new software provider would make even the most experienced IT director nervous, but each site has gone live without a hitch. The team at B2 have embraced the change, and are now reaping the rewards. I look forward to working very closely with B2 Hotels and sharing in their success."For more information on Guestline products, please click here.
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Charles Cowley CCO from Impala sits down with Guestline to discuss the complex topic of third party integrations and APIs

Guestline Blog·12 July 2018
Robert Vogt caught up with Charles Cowley co-founder of Impala earlier this week to discuss the new connectivity partnership and look into what this means for customers across the globe. In a world of connections and, with new technologies emerging on a daily basis, it is key for us at Guestline, to offer a quick and easy (although always secure!) integration for the solutions our hoteliers want and need.
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Tori Ackling, Legacy hotels tells all on working with Guestline

Guestline Blog· 9 July 2018
We are getting many positive reviews for Guestline’s cloud based PMS, Rezlynx, but what is it about the company (and its software) that hoteliers are getting so excited about? Matt Thomas, Corporate Sales Consultant for Legacy Hotels and Resorts (a collection of three and four star properties across the UK and southern Spain) goes behind the hotel desk to speak to Tori Ackling, Revenue Manager at Legacy Hotels to find out!
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An OTA Guru Tells All: Why OTAs Are Here to Stay

Guestline Blog·25 June 2018
Oaky recently interviewed Guestline's Alex Bufton to get the low down on OTA's. When you think about the hotel-tech industry, you probably quickly think about OTAs. Not only because they are one of the biggest players in this sector, but also because you almost definitely make use of them yourself. Although we have to admit it, we all know and use OTAs, but what do we actually need to know, and what are the pros and the cons of OTAs?
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Guestline selected by first Best Western Sure Stay property outside the USA for PMS and Distribution services

Guestline ·12 June 2018
The hotel, which opened in Bangkok in October 2017, is the first new Best Western Sure Stay hotel to open outside the USA. Since implementing Guestline's range of solutions, the hotel has seen a host of improvements in operational efficiencies.As a leader in cloud-based hospitality technology, Guestline provides end-to-end property management, channel distribution, and digital marketing solutions to hotel groups, independent hotels, hotel management companies and serviced apartments across the globe.The company's PMS, distribution and EPoS solutions, coupled with a strong commitment to customer service and delivery of first class, locally-based client support and training, has enabled the hotel to increase efficiencies and revenues across its operations during its opening months.Suphakorn Thaenthanaphat, hotel manager at Best Western Sure Stay Plus Hotel Sukhumvit 2 comments:"Guestline's solutions have allowed us to automate procedures and streamline operations, saving us time and money. We can control and optimise our rates effectively with the seamless two-way connection, essential for maximising revenue. As a result, we are already benefitting from the system by way of increased bookings and revenue in a relatively short period. The on-hand support from the local team has been invaluable and we know they are readily available to assist us if required."Matthew Emptage, country manager Thailand, Guestline adds:"Since our expansion programme launched in Asia last year, we have seen strong demand in the market for more flexible, seamless, and integrated property management and distribution systems. It is an exciting time for Best Western Sure Stay as they continue to grow and we're proud to work with the team to support their success in the local market. We have a long standing commitment to excellent customer service and look forward to working with the team at Sure Stay Plus Hotel by Best Western Sukhumvit 2, to support their continued growth and success in the market in the future."For more information please visit guestline.com-ends-About Guestline:Established in the UK, Guestline provides innovative property management, channel distribution and digital marketing solutions to the hospitality industryFounded on cloud-based technology, Guestline's revenue generating solutions enable hotel groups, independents, serviced apartments and pub companies to achieve maximum occupancy at the most profitable rateFully integrated into the Guestline distribution and central reservation platforms, the property management software is currently growing revenues in hospitality businesses in 20 countries across five continentsThe range of products include Rezlynx PMS, online booking, CRS, channel distribution software, PCI compliance, EPoS and digital marketing solutionsGuestline has been acknowledged by the London Stock Exchange Group as a Company to Inspire BritainMedia information and images: Emma Wayman or Anita Lo at Siren Communications on guestline@sirencomms.com or call +44(0) 20 7759 1150Guestline marketing team on marketingteam@guestline.com or call +44(0) 1743 282 300
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Find out more about Rezlynx cloud PMS from Guestline and win PS100

Guestline ·11 June 2018
Curious as to what else is on the market? Check out Rezlynx and be entered into a draw to win one of three PS100 cash prizes!Rezlynx was the first integrated cloud platform designed for demanding hoteliers across the globe who want seamless distribution and PMS capability.Its open API design and Guestline Connect Partner Programme provide easy access to over 350 partners that form part of the Guestline eco system.Arrange a demonstration of the Guestline product suite here and you could be one of the three winners!
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Travel Daily Media talk to Matthew Emptage, country manager Thailand for Guestline on becoming the people's choice!

Guestline Blog· 8 June 2018
Matthew Emptage is the country manager for Thailand at Guestline - the property management company that has just won the Hotel Tech Report's People's Choice Award. We wanted to know more about his involvement in Guestline and the company's background and future vision - and to take a look at some of the results that have earned Guestline its latest accolade. Emptage writes: The company background ---------------------- Guestline was founded in 1991 and provides end-to-end property management, channel distribution and digital marketing solutions to the hospitality sector. We build, develop and support cloud-based software for hospitality businesses. Across our portfolio of solutions, we enable owners and managers in hotel groups, independent hotels, serviced apartments, management companies and pub companies to manage bookings and operations both efficiently and profitably. The product ----------- We pride ourselves on being a leading ambassador of cloud-based technology and promoting t
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Make Tech Investments Wisely - Alan O' Neill, Sunday Independent Columnist

Guestline Blog· 6 June 2018
Make Tech Investments WiselyEvery single day, we see example of changes in our world. Whether it's driven by technological advancements, people and society, by the economy or by political and legislative changes, we have to cope with it. For some industries, this change is hugely disruptive and stressful yet for others it's a tremendous opportunity. A lot of that has to do with your mindset. Embrace it or resist it, it's going to happen anyway.
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Guestline announces appointment of Managing Director Germany

Guestline · 6 June 2018
Award-winning hospitality software business Guestline announces the appointment of Kris Roemer as managing director Germany. Roemer is the latest addition to the senior international management team following the company's expansion in Europe and joins with immediate effect.Roemer will be responsible for establishing the Guestline office in Munich and identifying new business opportunities for their cloud-based PMS, digital marketing and distribution solutions. Bringing over 20 years of experience to the role, he has held senior sales positions at a number of leading technology and hospitality companies including Sabre, TrustYou, Courtyard by Marriott, Hyatt and IHG. As director marketing and pricing at Westbridge, Roemer was also responsible for streamlining distribution systems across 27 global hotel brands, including Crowne Plaza, Holiday Inn, Novotel, and Radisson in Europe.Kris Roemer, managing director Germany, Guestline, adds:"It is an exciting time for Guestline and my focus is to extensively grow the business across the region. I am looking forward to building the client portfolio and investing time in partnering with hotels, who share the same vision and passion Guestline has for its cloud-based system, to deliver not only market-leading technology but also top level customer service."James Cannon, head of international development, Guestline, comments:"Guestline is committed to its continued expansion in Europe, and we are looking forward to developing our presence under the confident leadership of Kris. We are passionate about investing in our senior team at an international level and this appointment is indicative of our enhanced focus in the region. I look forward to working with him as we continue to support the hospitality market in Germany and develop new partnerships."Guestline's multi award-winning property management, distribution and digital marketing software for hospitality businesses is cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading 3rd party applications, tokenisation for PCI compliance, website design and additional functionality to improve customer service and capture more revenue.For more information on Guestline please visit Guestline.com-ends-About Guestline:Guestline provides innovative property management, channel distribution and digital marketing solutions to the hospitality industryGuestline's offices across Europe include Munich, Germany (covering the DACH region), Eindhoven, The Netherlands (covering the Benelux region) and the UK. They also have an office in Bangkok, Thailand (covering Asia)Established in the UK, Guestline's UK offices are in Shrewsbury (Head Office) and LondonFounded on cloud-based technology, Guestline's revenue generating solutions enable hotel groups, independents, serviced apartments and pub companies to achieve maximum occupancy at the most profitable rateFully integrated into the Guestline distribution and central reservation platforms, the property management software is currently growing revenues in hospitality businesses in 20 countries across five continentsThe range of products include Rezlynx PMS, online booking, CRS, channel distribution software, PCI compliance, EPoS and digital marketing solutions
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University of Birmingham selects Guestline's hospitality technology solutions for new hotel and conference centre

Guestline Blog·24 May 2018
The University of Birmingham has chosen Guestline’s leading hospitality technology solutions for an extensive hotel and conferencing project close to the city centre. The University of Birmingham Edgbaston Park Hotel and Conference Centre is being developed in a quiet corner of the university’s leafy campus, just two miles from the city centre.
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St Pancras Hotels Group partners with Guestline to keep ahead of the game

Guestline Blog· 8 May 2018
Guestline has been selected to provide technology solutions to the St Pancras Hotels Group to manage bookings and operations across its six unique destinations located in the heart of King’s Cross St. Pancras. The independent hospitality group includes The Megaro Hotel, Megaro Eatery, Megaro Bar, The California London, St Pancras Meeting Rooms and The Gyl (launching January 2019). Guestline’s solutions will help the group centralise operations and automate processes to ensure they remain ahead of the game in such a fast-paced environment.
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Guestline to showcase award-winning technology at HITEC Amsterdam

Guestline ·10 April 2018
Guestline to showcase award-winning technology at HITEC AmsterdamLeading hospitality software business Guestline will be showcasing its award-winning technology solutions at HITEC Amsterdam this month, in addition to providing the latest updates on its product developments to visitors.Guestline's attendance at the show will focus on the strong growth in both its partner network and product portfolio. This includes the recent launch of its Connect Partner Programme, developed to showcase the expanding range of integrated partner software solutions available to its hospitality customers. The new programme is designed to help hotels streamline operations, drive revenue, and deliver on guest journey expectations. Most recently, Guestline has partnered with Journey to deliver Websuite - a range of website solutions and digital marketing technology to its customers. The new combined product suite offers a website platform, online booking conversion tools, and dashboard fully integrated into Guestline's internet booking engine, distribution and property management platforms. It has been developed to enable hoteliers to increase website traffic and drive direct bookings.The company has also continued to expand its European footprint with the growth of its team and expansion into Benelux and the German, Austrian and Swiss (DACH) markets. Supporting this expansion, Guestline has appointed Robert Vogt as director of business development for Benelux and Wolfgang M. Neumann has joined as strategic advisor for the DACH region.As part of this growth, Guestline is celebrating a host of client wins including Pillows Hotels and Sandton Hotels - both part of International Hotel Management Group B.V. - based in Belgium and the Netherlands, which are now reaping the benefits of Guestline's cloud-based PMS, Rezlynx. The Bavaria Hotel, a 4-star luxury hotel based in Germany and part of the Karma Hotel Group, has also installed multiple modules of Guestline's software platform including Rezlynx PMS, Epos, Channel Manager and PCI.As a leader in cloud-based hospitality technology, Guestline provides end-to-end property management, channel distribution and digital marketing solutions to hotel groups, independent hotels, serviced apartments and pub companies across the globe.Guestline is exhibiting at HITEC Amsterdam 2018 (RAI Amsterdam Convention Centre, 11-13 April 2018) on stand number 138.For more information please visit www.guestline.com
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Top five tips for getting the most out of your website

Guestline Blog·23 March 2018
When it comes to successfully running a hotel, there's a lot to juggle if you're going to keep guests every bit as happy as the revenue team. These days, on top of welcoming guests, and maintaining the highest level of customer service to build their loyalty, it is important to keep an eye on how your website is performing to stay competitive. Guestline, who have partnered with Journey, to deliver a range of website solutions and digital marketing technology to its customers have compiled these tips for hoteliers to get the most out of their website - 1. Keep your content fresh The key to keeping your website search engine-friendly is to avoid duplicated phrases and to ensure you never plagiarise from other sites. When you're short on time a simple cut and paste job across different sections might seem like the easiest solution but by doing that you'll risk being penalised when it comes to those all-important search engine rankings, who will disregard all but the most authoritative ver
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Hotels seeking direct bookings should give customers 'no excuse' to leave websites

Guestline Blog·22 March 2018
Ben Ireland, Deputy news editor at Travel Weekly and Travolution reporter recently attended one of Guestline's Connect events in London and summarises his findings below;Hotels should give customers 'no excuse' to leave their payment pages by removing any offers or barriers to confirmation if they want to drive direct bookings. A panel of online hospitality marketing experts hosted by tech provider Guestline debated how hotels can increase direct bookings at the Bulgari Hotel in London on Thursday. Satyan Joshi, business leader at Google's Hotel Ads encouraged hotel managers to book their own properties as if they were a customer and said upselling should come after booking is confirmed to prevent it putting customers off. 'When [customers] are in a position to give you their money, don't give them an excuse to leave [your hotel's website],' he said. 'Don't show them offers on your payment page.'
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Guestline launches new website solutions in partnership with Journey

Guestline ·15 March 2018
The Websuite products, powered by Journey, are integrated to the Guestline platform and together provide a holistic approach for hoteliers to manage the customer journey from guest acquisition and conversion through to long-term retention.The new combined product suite offers a website platform, online booking conversion tools, and dashboard fully integrated into Guestline's internet booking engine, distribution and property management platforms. These are also complimented by web design, email marketing and search engine marketing services, all developed specifically for the hotel industry.With the subscription service, hotels will get a professionally designed website, fully accessible by mobile, ipad and computer. This site and the full range of services and software on offer can be managed through the 'Hotel Lobby' back office application, which has been designed to bring all aspects of managing direct bookings into one place.Rupert Gutteridge, sales and marketing director, Guestline, said:"As the hospitality industry realises the value of digital marketing in creating an engaging experience for guests and driving direct bookings, we've created an effective range of website solutions beyond our PMS and distribution platforms that make it easier for hoteliers to take control of their marketing and identify opportunities to maximise their online revenue."With their expert knowledge of the hotel sector, we're confident our partnership with Journey will equip our customers with the skills they need to evaluate their existing systems, determine how to bring their brand to life online and approach their digital marketing in a smarter, more engaging and more profitable way."As the market leader in cloud-based hospitality technology, Guestline provides end-to-end property management, channel distribution and digital marketing solutions to hotel groups, independent hotels, serviced apartments and pub companies across the globe.For more information, please visit Guestline.com.-ends-
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Guestline launches new Guestline Connect Partner programme

Guestline · 7 March 2018
Guestline's new programme showcases the functionality-rich software that is most in demand from customers. It also demonstrates the flexible and open approach of Guestline towards enabling third party solution providers to integrate seamlessly with the core Guestline platform.The new programme incorporates partner categories and hundreds of interfaces across distribution, operations and guest experience solutions that will best help hotels streamline their operations, drive revenue and set and deliver on guest journey expectations. These include:Guestline Connect operations partners: Interfaces that deliver extended operational benefits, from call management systems and door locking to TV interfaces, internet logging, secure payments, business intelligence and revenue management.Guestline Connect distribution partners: Systems and solutions that boost traffic, harness demand and offer significant revenue generating opportunities such as mainstream and niche Online Travel Agents, Destination Marketing Organisations and connections to Global Distribution Systems (GDS) for corporate and leisure sales. As part of Guestline's commitment to also support direct to brand business initiatives, the Connect Partner programme also includes tools that drive conversion on customer websites, such as metasearch bidding, crowd -rated location content, message personalisation, customer review publishing and website design and build.Guestline Connect guest experience partners: Partners whose solutions, when integrated with the Guestline platform, contribute to hoteliers' aim of enhancing the guest experience at all touchpoints. Such partners include providers of guest review management, CRM, mobile and kiosk check in /out and upselling opportunities.The programme follows a number of new partnerships with industry-leading companies. These include UpsellGuru, an online system that allows hotels to offer guests upgrades and reservation add-ons to enhance their stay, HotelREZ, one of the world's largest hotel representation companies who ensure Guestline customers can distribute real-time rates and inventory to the GDS, Chicostay for mobile check in and check out, Revinate for hotel data driven solutions and WiHP Meta i/o for metasearch marketing.Peter Fitzgerald, director of strategic partnerships, Guestline, said:"Investing in modern technologies and interfaces is key to ensuring we continue to develop the innovative solutions that our clients rely on us for and we are delighted to have formalised the way we partner with the industry's top software providers."There is no doubt that open APIs and integrations with third-party systems enhance operational efficiencies; yet the Connect Partner programme goes much further. We are equally focused on the guest journey and experience, identifying creative and successful partners - making it simpler for hoteliers to acquire, manage and retain guests.""Delivering on brand promise for accommodation providers begins well before check in and lasts way beyond check out. The Guestline Connect Partner programme is both customer and guest driven; by seeking partners who share an appetite for constant change and improvement, Guestline is offering hospitality customers an ever evolving menu of options with Guestline's Rezlynx PMS at the core."As the market leader in cloud-based hospitality technology, Guestline provides end-to-end property management, channel distribution and digital marketing solutions to hotel groups, serviced apartments, student accommodation and pub companies across the globe.Guestline is exhibiting at ITB Berlin (Messe Berlin, 7 - 11 March 2018) in hall 7.1c at stand 112 and will be hosting a Guestline Connect Happy Hour on the stand from 4pm to 6pm on the 8th March. This is co-hosted with UpSellGuru, Duetto, Revinate, HQ-Plus and WiHP.For more information on Guestline please visit Guestline.com
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In the hot seat with Lindsey Holland - Director at Second Nature Hotels

Guestline Blog·26 February 2018
A career in hospitality is not for the faint hearted, but as everyone will tell you, it is one of the most rewarding industries you can work in, if you get it right! Following a successful career within the sector, Lindsey decided to brave the world of owning & running her own property - Cleeve Hill House Hotel.
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Guestline announces expansion into German, Austrian and Swiss markets

Guestline ·23 February 2018
Neumann brings a wealth of experience within the hospitality sector to the role, having most recently held the position of president and chief executive of the Rezidor Hotel Group. Neumann's career includes time as chief executive of the Arabella Hospitality Group and President, Europe & Africa for Hilton Worldwide. In his role as strategic advisor to the Board, his expertise will support the company's expansion into new markets, particularly the DACH region. Guestline's new office for the region will be based in Munich with a dedicated sales and support team led by managing director, Mirko Behnert.Andrew McGregor, CEO, Guestline, comments:"The hospitality industry is currently experiencing the most rapid developments in technology for a generation. The time is therefore right for hospitality owners and operators to recognise and utilise the benefits of cloud-based solutions that enable them to not only develop more efficient levels of operation but also reap the benefits of more flexibility. Key to our offer is the human element, providing best-in class local service and industry expertise that ensures we operate as a true partner to all our clients and we are committed to extending this to our clients across the DACH region."Wolfgang M. Neumann, strategic advisor, Guestline, adds:"In today's market, hoteliers have a growing demand for a complete software solution for their business processes rather than just back-end technology running operations. They expect expert insight and a strategic partner to work alongside them in this process as well as comprehensive support services for distribution and operations. Technology providers need to not only provide the software required but also work as a strategic partner to understand how they operate, what the challenges are and most importantly deliver the solutions to meet these. Guestline has a sterling reputation for developing award-winning technology worldwide and I am looking forward to working with the team to build its offer in the DACH region."Mirko Behnert, managing director, DACH region, Guestline, adds:"Cloud-based software is becoming increasingly popular amongst hoteliers throughout Germany, Austria and Switzerland. To support this shift there is a growing demand for technology partners that have the knowledge, insight and breadth of portfolio to enable operators to maintain their competitive edge. Guestline brings a wealth of experience from the UK and wider markets to the DACH region and I look forward to supporting more hoteliers in achieving their own ambitions for growth."Guestline's multi award-winning software for hospitality businesses is a cloud-based, modular and flexible platform used by more than 2,000 customers worldwide. The software enables hospitality business owners and managers of hotels, hotel groups, serviced apartments and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading 3rd party applications, tokenisation for PCI compliance and additional functionality to improve customer service and capture more revenue. The launch into the DACH market follows recent expansion in Benelux, Ireland and Thailand.Guestline is exhibiting at ITB Berlin (Messe Berlin, 7 - 11 March 2018) in hall 7.1c at stand 112.For more information on Guestline please visit Guestline.com
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Ellenborough Park Hotel drive additional revenue through UpsellGuru and Guestline interface

Guestline Blog·14 February 2018
Ellenborough Park Hotel have harnessed the power of upselling and generated an additional £25,000 in the first 3 months through upsells including room upgrades and in room purchases thanks to the sleek partnership provided by UpsellGuru and Guestline. The interface, which is readily available by contacting the Guestline team, includes features such as automatically sending and receiving upgrade requests to a hotel’s targeted customers, upgrade bidding and add ons such as Breakfast, Wine, Champagne and Chocolates. It is customisable to display the hotel’s brand colours, logos and the products they want to sell.
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Guestline Wins People's Choice Award in the 2018 HotelTechAwards

Guestline ·14 February 2018
Hotel Tech Report has named Guestline 2018's People's Choice Award based on data from thousands of hoteliers in more than 40 countries around the world. Over 100 of the world's elite hotel technology products competed for a chance to win this prestigious title.The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines."The People's Choice Award goes to the single company across all categories who demonstrates the strongest customer relationships during the HotelTechAwards. Clients came out to support Guestline in droves - it has been incredible to see" says Hotel Tech Report's Jordan Hollander.Scaling a software business while retaining the boutique feel from a customer support standpoint is incredibly difficult. The Guestline business has been growing at a rapid clip yet customers continue to reiterate that they have retained deep relationships with the company. Guestline has grown its team by 42% in the last 2 years to keep up with increasing customer demand for its cloud based PMS system.Guestline customers rave about friendly trainers and 365-day customer support for its mission critical software, receiving 306% more reviews than the top three competing companies in the property management system category."Guestline has excellent service, second to none - especially for such a big company," said a U.K. based General Manager, "they give a very personalised service for a big organisation."Read the full article from Hotel Tech Report hereFor more information on Guestline please visit Guestline.com
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Guestline partners with hospitality colleges to champion next generation of hoteliers

Guestline ·13 February 2018
Guestline's market leading technology solutions are supporting the education and development opportunities for the next generation of hoteliers. The award-winning portfolio of solutions has been installed at several hotel schools across the UK . The schools train students on the platform and ensure the hoteliers of tomorrow are proficient in all aspects of an efficient property management system (PMS).The company has worked with the tutors and staff at each college to ensure students have the opportunity to develop an understanding of the role and operations of PMS in order to maximise their employment potential in the hospitality industry when they leave college.Many hoteliers rely on Guestline's Rezlynx PMS to manage their operations and ensure they are achieving maximum occupancy at the most profitable rate. As a result there is a strong demand from colleges to ensure students have a working and practical understanding of its functionality.The Edge Hotel School, based at the 50-room Wivenhoe House Hotel in Colchester, has selected Guestline's solutions for system training on its intensive two-year hospitality degree course. In doing so, its students will benefit from being taught the theory and are then able to put it into practice at the on-site property.With 35 hospitality courses offered at Dumfries & Galloway College, students of the further education college also have the chance to follow a module in Guestline's property management system, Rezlynx.East Kent College is another educational establishment training students on Guestline's technology, to equip future hoteliers with the skills to improve efficiencies and revenues across all hotel operations. With the 4-star Yarrow hotel situated on its Broadstairs Campus, pupils can benefit from being able to apply the theory in a commercial setting to further cement their knowledge.Emma Johnstone, vice president of business development, Guestline, commented:"It is increasingly important for anyone coming into a hotel environment to understand the value of their technology systems and how the right tools can translate into operational efficiencies, hence the rationale for building our relationship with hospitality colleges across the country. By working with a growing number of training colleges and introducing Guestline into their hospitality programmes, we're confident that the hoteliers of the future will be even better qualified with the skills necessary to utilise their PMS to maximum efficiency and achieve the best possible results. We look forward to developing this initiative and working with more colleges to support new entrants to the industry even further in the future."For more information on Guestline please visit Guestline.com.
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Book your place on Guestline's free Roomlynx webinar for Guestline users

Guestline Blog·12 February 2018
Book your free webinar place now and find out more about: · What green, amber and red lights mean · How to deal with amber and red lights · Understand warning triangles Difference between interface types · PMS Interface · Q&A session If you are a... · Daily user of Guestline Distribution · Revenue Manager · Reservation Manager ...then this is the webinar for you! Book your place, now - Thursday 22nd February 2pm -3pm Click here to book your

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