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Ellenborough Park Hotel drive additional revenue through UpsellGuru and Guestline interface

Guestline Blog·14 February 2018
Ellenborough Park Hotel have harnessed the power of upselling and generated an additional £25,000 in the first 3 months through upsells including room upgrades and in room purchases thanks to the sleek partnership provided by UpsellGuru and Guestline. The interface, which is readily available by contacting the Guestline team, includes features such as automatically sending and receiving upgrade requests to a hotel’s targeted customers, upgrade bidding and add ons such as Breakfast, Wine, Champagne and Chocolates. It is customisable to display the hotel’s brand colours, logos and the products they want to sell.
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Guestline Wins People's Choice Award in the 2018 HotelTechAwards

Guestline ·14 February 2018
Hotel Tech Report has named Guestline 2018's People's Choice Award based on data from thousands of hoteliers in more than 40 countries around the world. Over 100 of the world's elite hotel technology products competed for a chance to win this prestigious title.The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines."The People's Choice Award goes to the single company across all categories who demonstrates the strongest customer relationships during the HotelTechAwards. Clients came out to support Guestline in droves - it has been incredible to see" says Hotel Tech Report's Jordan Hollander.Scaling a software business while retaining the boutique feel from a customer support standpoint is incredibly difficult. The Guestline business has been growing at a rapid clip yet customers continue to reiterate that they have retained deep relationships with the company. Guestline has grown its team by 42% in the last 2 years to keep up with increasing customer demand for its cloud based PMS system.Guestline customers rave about friendly trainers and 365-day customer support for its mission critical software, receiving 306% more reviews than the top three competing companies in the property management system category."Guestline has excellent service, second to none - especially for such a big company," said a U.K. based General Manager, "they give a very personalised service for a big organisation."Read the full article from Hotel Tech Report hereFor more information on Guestline please visit Guestline.com
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Guestline partners with hospitality colleges to champion next generation of hoteliers

Guestline ·13 February 2018
Guestline's market leading technology solutions are supporting the education and development opportunities for the next generation of hoteliers. The award-winning portfolio of solutions has been installed at several hotel schools across the UK . The schools train students on the platform and ensure the hoteliers of tomorrow are proficient in all aspects of an efficient property management system (PMS).The company has worked with the tutors and staff at each college to ensure students have the opportunity to develop an understanding of the role and operations of PMS in order to maximise their employment potential in the hospitality industry when they leave college.Many hoteliers rely on Guestline's Rezlynx PMS to manage their operations and ensure they are achieving maximum occupancy at the most profitable rate. As a result there is a strong demand from colleges to ensure students have a working and practical understanding of its functionality.The Edge Hotel School, based at the 50-room Wivenhoe House Hotel in Colchester, has selected Guestline's solutions for system training on its intensive two-year hospitality degree course. In doing so, its students will benefit from being taught the theory and are then able to put it into practice at the on-site property.With 35 hospitality courses offered at Dumfries & Galloway College, students of the further education college also have the chance to follow a module in Guestline's property management system, Rezlynx.East Kent College is another educational establishment training students on Guestline's technology, to equip future hoteliers with the skills to improve efficiencies and revenues across all hotel operations. With the 4-star Yarrow hotel situated on its Broadstairs Campus, pupils can benefit from being able to apply the theory in a commercial setting to further cement their knowledge.Emma Johnstone, vice president of business development, Guestline, commented:"It is increasingly important for anyone coming into a hotel environment to understand the value of their technology systems and how the right tools can translate into operational efficiencies, hence the rationale for building our relationship with hospitality colleges across the country. By working with a growing number of training colleges and introducing Guestline into their hospitality programmes, we're confident that the hoteliers of the future will be even better qualified with the skills necessary to utilise their PMS to maximum efficiency and achieve the best possible results. We look forward to developing this initiative and working with more colleges to support new entrants to the industry even further in the future."For more information on Guestline please visit Guestline.com.
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Book your place on Guestline's free Roomlynx webinar for Guestline users

Guestline Blog·12 February 2018
Book your free webinar place now and find out more about: · What green, amber and red lights mean · How to deal with amber and red lights · Understand warning triangles Difference between interface types · PMS Interface · Q&A session If you are a... · Daily user of Guestline Distribution · Revenue Manager · Reservation Manager ...then this is the webinar for you! Book your place, now - Thursday 22nd February 2pm -3pm Click here to book your
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Guestline announces appointment of Director of Business Development Benelux

Guestline · 8 February 2018
Global hospitality software business Guestline announces the appointment of Robert Vogt as director of business development Benelux. He joins the company with immediate effect. Vogt is the latest addition to the company's senior international team following their expansion and appointment of new country managers in Thailand and Ireland.Vogt will be responsible for delivering sales and revenue growth within the Benelux market, in addition to identifying new business opportunities. He brings a wealth of experience to the role having previously held senior sales positions in the Netherlands for over 10 years. Prior to joining Guestline, he held the position of director of sales PMS at Amadeus IT Group and was sales manager before this.James Cannon, head of commercial development, Guestline, comments:"Guestline is experiencing a strong period of growth both within the European and Asia Pacific markets. To continue this growth we have a strong commitment to investing in and developing our senior team in key regions. Benelux has a diverse hospitality market and we look forward to expanding our presence under Robert's leadership."Robert Vogt, director of business development, adds:"I'm delighted to have joined the Guestline team and to be charged with driving growth of the business in Benelux. This is an exciting time as we continue to expand globally within the hospitality industry. I am looking forward to working with hoteliers who are keen to utilise the benefits of a cloud-based system with a technology partner that can offer not only market-leading technology but also the highest level of customer service."Guestline's multi award-winning software for hospitality businesses is cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments pubs, and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading 3rd party applications, tokenisation for PCI compliance and additional functionality to improve customer service and capture more revenue.For more information on Guestline please visit Guestline.com-ends-
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Help - How can I afford the latest hospitality software technology for my hotel?

Guestline Blog·22 January 2018
The Hospitality industry is starting to adopt and embrace the benefits of technology leasing. Take the cloud model as an example - essentially the key difference between this model and more traditional technology leasing is that the hardware is stored in a data centre and of course the software is hosted there as well. Costings should not be an insurmountable barrier to optimising your technology set up in order to harness your property’s potential when it comes to using the latest software tools available.
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How to maximise hotel bookings during low season

Guestline Blog·11 January 2018
Is your hotel running a January sale to drive bookings in the new year? Many hotels run promotions and offers in January which boosts occupancy and revenue at what can be a quiet time of year.
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Hospitality technology trend predictions for 2018

Guestline · 8 January 2018
Hospitality technology trend predictions for 2018 As technology evolves, hospitality accommodation providers are continuing to invest in cloud-based solutions, platforms and apps, and increasingly expanding on the installation of intuitive tools to streamline their working processes.Andrew Metcalfe, chief technology officer of leading global hospitality software business Guestline, considers the biggest technology trends that could shape the way hotels do business in the coming year.Cloud-based technology to be the new normalWhere previously there was some fear of cloud-based technology for the core operations of a hospitality accommodation provider now we are seeing it becoming a mandatory factor in acquisition decisions. In a growing technology ecosystem the remote access potential of cloud-based software means your partners for other business functions can easily help you create a compelling service offer for your guests. When a system is under the reception desk it is a lot harder to make those services seamless. Likewise, other benefits of not being under the desk are the reduction of costs and headaches associated with maintaining production level servers and allowing focus on the core business of great experiences for guests. Open APIs and integrations are THE way forwardIn order to create the seamless and valuable service for your guests, the industry needs to have all companies able to talk to each other through APIs and other integrations. Doing this will enable third party systems to help upsell, improve operational efficiencies and enhance the guest experience. Niche start-ups, experienced and mature upstream providers and complimentary software systems like restaurant management and spa booking being able to talk to one another, will not only improve the guest experience but can also ensure that potential opportunities to drive more revenue are realised.Likewise, room upgrades are one of the biggest profit opportunities for hoteliers, so having the right technology in place can help increase RevPAR.Having the right technology helps hoteliers target guests with bespoke upgrade communications in the lead up to check-in and during their stay, such as breakfast add-ons that could counteract commission charges. As hoteliers wake up to the profit potential that comes with more efficiently providing information ahead of a guest's stay, the hospitality sector will become better placed to keep guests engaged and build loyalty.Increased adoption of direct marketing technology to help hotels implement direct booking strategiesWith forecasts suggesting that by 2020 Expedia and the Priceline Group (Booking.com's parent company) will control 94 per cent of all online hotel bookings between them, hoteliers will need to work hard to strike the right balance between direct channel and OTA bookings.Throw into the mix the fact that commission is coming under pressure as hoteliers try to drive the value down, and that OTAs are sure to respond by expanding their services. We're already seeing innovation as OTAs use data and automation to enhance the quality of the customer experience.As a result, and in order to more efficiently better manage their distribution, we expect the hospitality sector will take significant steps to increase its understanding of the digital marketing landscape. Increased investment in digital marketing will enable hoteliers to inspire more direct customers and invest in ways to better capture data. This can encourage guests to move away from third-party channels when they return and to open up inventory to innovative new avenues of purchase.For more information on Guestline please visit Guestline.com.
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Karma Sanctum Soho Hotel realises a 20% hike in revenue

Guestline Blog· 4 January 2018
Karma Sanctum Soho Hotel, located in the heart of London’s buzzing West End, is the latest in a succession of luxury boutique hotels to enjoy an increase in revenue and ADR following the implementation of Guestline’s web based property management and distribution systems. Previously incurring problems with their on-premise solution with failed servers and restrictive access, the team were keen to implement a more reliable, cloud hosted system to assist in the day-to-day management of the hotel. The hotel wanted a more efficient, multi-functional property management system that seamlessly integrated with a channel manager and online booking module from a company that provided a more prompt, UK support facility.
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Guestline focuses on further growth in 2018 following successful year of investment

Guestline ·20 December 2017
eading global hospitality software business Guestline is planning for further growth in 2018 following strong performance this year. This has included a 20 per cent growth in its client base, significant investment in new technology and key markets worldwide, and development of its senior and country-level management teams over the last 12 months.The company has added to its portfolio of hospitality software technology throughout its 25th year, driven by growing demand from accommodation providers for innovative technology. Guestline's solutions support their distribution and revenue management, operations and digital marketing to deliver greater profitability and the company will continue its investment across all areas of operation in 2018.Andrew McGregor, CEO, Guestline said, "2017 has been a year of significant innovation, development and growth and this is testament to the hard work of the strong team we have in place at Guestline."Customer feedback is overwhelmingly positive and we have seen strong growth over the last 12 months with bookings via our portals up 30 per cent and a 49 per cent increase in total revenue generated for our customers."2018 will see more shifts in the hospitality market and technology landscapes as we prepare for new technology opportunities and the legislation on GDPR. Our continued investment and innovation in technology will help deliver greater efficiencies and greater profitability for current and new clients in the year ahead."International expansion and growth in management teamGuestline's global footprint now covers over 25 countries across five continents. In 2017 Guestline opened new offices in London and Dublin and a larger office in Thailand.Enhancements to the senior leadership team include new CEO Andrew McGregor, appointed in February 2017 and the appointment of Andrew Metcalfe as the company's first chief technology officer. The CTO oversees the development of Guestline's industry-leading technology, a team of 52 product developers and the Guestline Labs initiative, a central hub to deliver innovative product development.Further afield, the company recruited hospitality industry experts Clio O'Gara and Ingrid Fallon to join the team in Ireland in the roles of country manager and regional sales manager respectively. In Bangkok, new country manager Matthew Emptage leads the team across Thailand, Australia and Singapore.New product and service initiatives Guestline continues to enhance its product portfolio with the release of the latest free upgrade to its cloud-hosted PMS, Rezlynx. It now delivers superior revenue generating tools and improved functionality with combination rooms/virtual suites, shift allowances, reports and profile alerts (to name but a few) to enable hoteliers to achieve greater operational efficiencies. There have also been numerous feature enhancements in the Conference and Banqueting module, the Payment Express Chip and PIN module and e-commerce solutions, along with a new interface to the IDeaS G3Revenue Management System.Guestline now have over 350 partner APIs to enhance its end-to-end solution. APIs cover these main categories: EPoS, stock control, PABX, door locking, CRM, BI reporting, Spa, online bookings, TV systems and guest facing apps.In addition, Online Ticket Sales now provides hoteliers with the opportunity to diversify their offer by selling tickets to events online. Integrated to Rezlynx PMS, it allows hoteliers to manage payments and availability for events and to combine with room rates and packages for accommodation if required.Growth in the network: new client wins and strategic partnershipsThe company has recently further grown its profile within Best Western (including recent orders from the Best Western Crown and Best Western Kilima Hotels) and secured Marco Pierre White's company Black and White Hospitality as its newest opening in London, with the New Road Hotel. In addition, Essex-based Roslin Beach and the luxury Langdale Estate in the Lake District have both recently opted for Guestline solutions. As have the Royal Yacht Britannia in Edinburgh, adding to the 1,000 new rooms using Guestline technology across Scotland this year.Expansion of the Guestline partner network via a number of strategic partnerships has included amongst others the online reputation company GuestRevu, Avvio, HotelRez, UpSell Guru, Wihp, Revinate and Digital Alchemy.Industry networking and recognition Guestline is featured in the London Stock Exchange Group's '1000 Companies to Inspire Britain 2017' report in recognition of its continued growth and dynamism.Recent, exhibition and attendance at key industry events included World Travel Market, the ASAP Conference, the Independent Hotel Show, the International Hospitality Exchange in Belfast, the Munster GDPR Hotels Conference and the Irish Hospitality Institute Founders Awards Event.For more information please visit www.guestline.com-ends-
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Guestline looks to build on Irish success story in 2018 as hoteliers increase demand for cloud-based technology

Guestline ·13 December 2017
The company now looks set for further growth in 2018 as more Irish hoteliers make the move to cloud-hosted property management and distribution solutions to support their operations.Since its launch in Ireland, Guestline has been appointed by a host of new properties across the country. This growth in sales has been led by country manager Clio O'Gara and regional sales manager Ingrid Fallon. Responsible for driving growth and raising awareness of Guestline's portfolio of solutions the team has seen significant growth in its first six months. New wins have included Wynn's Hotel and The Green Isle Hotel (Dublin), Shannon Springs Hotel (Shannon Airport), The Glendalough Hotel (Wicklow) as well as both properties within the Randles Hotels Group (Dromhall Hotel and Randles Hotel).James Cannon, head of international development, Guestline, comments:"2017 was a year of strong growth for Guestline globally and the launch in Ireland was a significant part of this expansion. There has been an increasing demand for cloud-based technology from all areas of the hospitality market and this trend looks set to continue into the new year."The team we have in place has a passionate commitment to educating hoteliers on the advantages of using the cloud to support operations. Many hotel owners and operators across the country are now reaping the benefits of the flexibility and remote access that the cloud offers. This is in addition to its ease of installation, simplicity of use, affordability and particularly for hotel groups its scalability to deliver one web-based PMS platform that can be easily deployed across all sites."During 2017 we have invested in attending a host of high-profile industry events to support our expansion and client base. This looks set to continue during 2018 as we plan to meet the continued growing demand from the Irish hospitality industry for market leading software that supports efficiencies and profitability."Guestline offers a dedicated Irish telephone number to support customers in direct response to customer requests. Customers in Ireland can call 01 691 4784.For more information on Guestline please visit Guestline.com, and for demonstrations in Ireland please email Clio O'Gara on clio.ogara@guestline.com.

The hospitality industry must take a strategic approach to tackling cyber security.

Guestline Blog·23 November 2017
As the range of technology platforms and tools continues to expand and evolve, so too does the risk of a cyber-attack and the strain on a company's operations that comes with it. Such a risk is becoming an increasing challenge for both the hospitality industry and the wider leisure industry as firms become ever more reliant on technology to facilitate payments, for example, in addition to the general move towards cloud computing. Official figures value the cost of cybercrime to the UK economy at £10.9 billion in 2015-16 (according to data from Get Safe Online and Action Fraud, published in October 2016).
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Guestline to offer hoteliers GDPR roadmap

Guestline ·20 November 2017
Hosted by cyber security agency Techfindr, the convention will offer hoteliers insight into the requirements around the forthcoming changes to GDPR legislation. This will include a focus on the financial penalties they will face if they are not compliant and the need to have robust cyber security policies in place. General counsel for Guestline, Jeremy Espley, will present on the definitions and scope of the new GDPR legislation. In particular this will address the new obligations that both hoteliers and technology providers to the industry will face both for securing consent to access data and processing data.Espley will be joined by a notable panel of industry experts including Dina Vyapuri, managing director, Techfindr, Stilian Cvetkov, certified ethical hacker and Sharon O'Reilly, certified GDPR consultant, IT governance and GDPR coalition ambassador.Jeremy Espley, general counsel, Guestline comments:"GDPR is fast approaching. It is imperative that hotel owners and operators ensure they are armed with the right information in advance so that they have time to examine their existing operations, and make the necessary changes to ensure they are fully compliant. There has been much debate in the industry regarding the impact of GDPR and the requirements that will be in place for hoteliers, technology providers, and suppliers. We will be working with our customers in the months ahead to ensure GDPR compliance is managed efficiently."Earlier this year Guestline announced its expansion into the Irish market with the opening of a new office in Dublin and the development of a new team including the appointment of a new country manager, Clio O'Gara and more recently regional sales manager, Ingrid Fallon. As part of Guestline's ongoing investment in Ireland, the team is undertaking a packed schedule of networking and attendance at events including the Munster Convention. This is swiftly followed by the Irish Hospitality Institute Founders Banquet and Awards Event which takes place in Dublin on 23 November 2017.The company's multi award winning software is cloud-based and enables hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, student accommodation and more, to manage bookings and operations both efficiently and profitably.For more information please visit www.guestline.com
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Guestline celebrates expansion and success in London

Guestline · 7 November 2017
Global hospitality software company, Guestline, today announces further growth in London with the opening of a new central London office and the latest new client win, Black and White Hospitality. Owned by Marco Pierre White, Black and White Hospitality will be using Rezlynx - Guestline's property management system - at their boutique New Road Hotel when it opens in December 2017.Housed in a former textile factory, the 80-room New Road Hotel will offer a range of room options including warehouse and loft accommodation, with some of those featuring terraces and hot tubs. Each stylish room has exposed brick walls and large windows.Joost de Kruiff, general manager, New Road Hotel commented:"We appointed Guestline as we were impressed with the high level of experience and knowledge from the team. Their software is now at the very heart of our business and will play a fundamental role in delivering operational success."The new Guestline London office houses Guestline Labs, an exciting centre of excellence for product development. The team of developers within Guestline Labs are part of an infrastructure, technical support and IT team led by recently appointed chief technology officer, Andrew Metcalfe. They continue to drive the next generation of innovation within the business.Andrew Metcalfe, chief technology officer, Guestline, commented: "It's an exciting time for Guestline as we undertake continued investment in our expansion across key regions of the world. The London hotel market is growing and vibrant so securing a greater presence in the capital is key to achieving our ambitions for growth. We look forward to supporting Black and White Hospitality and other clients in London in the future."As part of a support programme for hoteliers, Guestline regularly hosts Guestline Connect events, offering a chance for those working in the hospitality industry - from owners, sales and marketing, and operations to front of house managers - to hear the latest business best practice, hot tips and innovations in the sectors. A recent London specific event held in Soho included updates from Guestline and a selection of industry partners covering topics including how to stand out from the crowd online and capitalising on the impact and growth of mobile technology. Attendees also enjoyed expert insight into the benefits of having one integrated solution to managing properties and all their channels.Hospitality professionals can meet Guestline at this year's World Travel Market taking place at ExCeL in London Tuesday 7 and Wednesday 8 November 2017 in the travel technology hall on stand TT460.For more information please visit www.guestline.com.-ends-About Guestline:Established in the UK, Guestline provides innovative property management, channel distribution and digital marketing solutions to the hospitality industryFounded on cloud-based technology, Guestline's revenue generating solutions enable hotel groups, independents, serviced apartments and pub companies to achieve maximum occupancy at the most profitable rateFully integrated into the Guestline distribution and central reservation platforms, the property management software is currently growing revenues in hospitality businesses in 20 countries across five continentsThe range of products include Rezlynx PMS, online booking, CRS, channel distribution software, PCI compliance, EPoS and digital marketing solutionsGuestline has been acknowledged by the London Stock Exchange Group as a Company to Inspire BritainMedia information and images: Emma Wayman or Rachel Gaston at Siren Communications on guestline@sirencomms.com or call +44(0) 20 7759 1150Guestline marketing team on marketingteam@guestline.com or call +44(0) 1743 282 300
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Guestline announces expansion in Asia market

Guestline · 3 November 2017
New country manager Matthew Emptage leads the growth of the team in Thailand. His role also oversees Australia and Singapore for Guestline. The appointment follows the recent opening of Guestline's first ever office in Ireland and Guestline expects to add further to its international expansion over the next six months with new appointments and new offices.The Thailand team works from a new office location in Bangkok and guides and supports hospitality clients throughout the South East Asia region. The new appointments see Guestline have both training and sales roles based in Thailand for the first time, developed to offer increased customer service and administrative support. Guestline has had an office in Thailand since 2014 and continues to add to its Asian client base. The new team is in place to support this growth. Most recently the company has been appointed by the boutique and budget chain B2 Hotels to undertake a rapid installation of its award winning property management system, Rezlynx, Guestline distribution and integrations across 33 of its properties. The installation programme commences with immediate effect and will see Guestline's experienced team work alongside the B2 Hotels team to undertake an extensive training and support programme.Rupert Gutteridge, sales and marketing director, Guestline comments:"Guestline's investment in new teams and new opportunities to support our clients has been extensive. We continue to grow in both existing and new markets for our business. Enhancing our team in South East Asia is an exciting milestone. This is an important step in Guestline's international growth programme so watch this space for further new developments in other regions of the world renowned for their hospitality excellence."In addition to investment in expanded teams and new office locations around the world, 2017 has also seen Guestline further boost their product and service portfolio. This includes the creation of a new Guestline Labs centre of excellence development team, new technology tools such as the dynamic Online Ticket Sales (OTS) platform, and the appointment of several key roles such as new chief technology officer (CTO) in Andrew Metcalfe.For more information about Guestline please visit Guestline.com.-ends-About Guestline:Established in the UK, Guestline provides innovative property management, channel distribution and digital marketing solutions to the hospitality industryFounded on cloud-based technology, Guestline's revenue generating solutions enable hotel groups, independents, serviced apartments and pub companies to achieve maximum occupancy at the most profitable rateFully integrated into the Guestline distribution and central reservation platforms, the property management software is currently growing revenues in hospitality businesses in 20 countries across five continentsThe range of products include Rezlynx PMS, online booking, CRS, channel distribution software, PCI compliance, EPoS and digital marketing solutionsGuestline has been acknowledged by the London Stock Exchange Group as a Company to Inspire BritainMedia information and images: Emma Wayman or Rachel Gaston at Siren Communications on guestline@sirencomms.com or call +44(0) 20 7759 1150Guestline marketing team on marketingteam@guestline.com or call +44(0) 1743 282 300
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Prepare for 2018 by getting your property management system in shape for the year ahead!

Guestline Blog· 2 November 2017
Extremely popular last year, our System MOT’s have been designed for hotels to streamline their current property management and distribution systems and be acquainted with the latest functionality to maximise efficiency for the year ahead. Aimed at General Managers, Revenue Managers, Front of House staff and new starters, they will learn how to effectively: - Streamline your current system to improve efficiency Maximise revenue through the channels and online bookings Tidy databases and remove unwanted codes Cleanse your system and get it back on track for the new year.
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Hoteliers optimistic about outlook for 2018 with stronger focus on technology and direct guests

Guestline Blog·19 October 2017
2017 has exceeded performance expectations and 2018 is currently on track to be even better for independent hoteliers according to new research from Guestline. The optimistic view also sees many planning to increase investments in technology and refurbishment throughout their properties to deliver growth in the year ahead.
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Hotels to realise greater ancillary growth with new event ticket sales tool

Guestline ·18 October 2017
New event ticketing software that empowers hotels to boost their revenue by selling tickets to events has been released by Guestline, the global hospitality software business. Online Ticket Sales integrates fully with Guestline's Rezlynx property management system and the add-on Advanced Conference and Banqueting Manager. Hoteliers benefit from a web solution that can securely take payment, manage availability and seamlessly combine room rate offers if required.Rupert Gutteridge, sales and marketing director, Guestline, explains:"Developing events is one way in which many hoteliers are diversifying and looking to grow their revenue. Online Ticket Sales makes this easy to achieve, and in a manner that maintains the look and feel of a hotel's standalone website, whilst maximising the best intelligence surrounding browser behaviour to drive add-on sales. The easy functionality and management ensures that Online Ticket Sales is a great option for hotels looking to make the most of their conference and banqueting space at all times."Key features of Online Ticket Sales include:Fully customisable display to match a hotel's website, and to highlight event timings, room names and moreSecure online transaction platformReal-time ticket availability and the ability to limit the amount of tickets sold per transactionClear display of event details with the option to add PDF downloads such as menus, directions and event brochuresLow availability indicators to drive urgency in bookingsThe ability to book rooms in partnership with an event ticket, and assign specific function rates to certain dates and eventsThe new software offers complete flexibility so that hoteliers remain in control of what is sold and when. Plus, hotel events managers can use Online Ticket Sales in conjunction with clients booking conferences and events at their venue. Online Ticket Sales is a simple add-on for any hotel already using Guestline's Rezlynx and Advanced Conference and Banqueting Manager.Guestline's multi award-winning software for hospitality businesses is cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, student accommodation and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading third party applications, tokenisation for PCI compliance and more functionality to improve customer service and capture more revenue.For more information on Guestline please visit Guestline.com and to arrange a demonstration of Online Ticket Sales please visit Guestline.com/contact.
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Hoteliers optimistic about outlook for 2018 with stronger focus on technology and direct guests

Guestline ·17 October 2017
This is according to research published today by leading global hospitality software provider, Guestline, ahead of this week's Independent Hotel Show taking place at London's Olympia. Nearly two thirds (60 per cent) of those surveyed confirmed that they think 2018 will be a better year than 2017.Almost a quarter of those researched (24 per cent) advised that the year to-date has exceeded expectations, whilst nearly half (45 per cent) felt that 2017 has performed in line with their expectations. Likewise looking ahead to the remainder of the year there is a strong excitement and commitment to developing key areas of hotel operations. This includes refurbishment for over a quarter (27 per cent) and technology both for bookings and property management software (PMS) (20 per cent) and guest technology (13 per cent).Growing direct guests is a key part of hotelier's plans for 2018 with nearly half of those researched (47 per cent) identifying it as one of their key challenges for the next 12 months. This is followed by planning for challenges around Brexit and technology (13 per cent each). A focus on staff and attracting talent will also be key for one in ten owners and operators.Investment looks set to be a key trend as in light of this optimistic view many areas can expect to see a commitment to spend and improve. Bedrooms have been identified as a key area for investment by nearly half of respondents (47 per cent), followed by design and decor (20 per cent) and technology (17 per cent). Over a third (37 per cent) also stated they expected to invest more in technology in 2018 compared to this year, with over three quarters (77 per cent) confirming that having a PMS that is easy to integrate to other software services was essential.Commenting on the findings, Emma Johnstone, VP business development, Guestline said:"It is exciting for the hospitality sector to see that hoteliers are optimistic about the next 12 months and that the market mood is buoyant. Certainly it has been an interesting year but the fact that hotel owners and operators are making a firm commitment to investment across all areas of operation, including technology and staff as well as property refurbishments indicates that not only is the sector confident there is also strong potential for growth. The sector continues to evolve apace and we look forward to supporting our existing and potential new clients in navigating their way through this changing landscape so they are equipped with the technology and insight they need to realise this growth."Guestline this year celebrates its 25th year of offering accommodation providers revenue-generating solutions, and its technology suite is now relied on by companies in 20 countries across five continents. The company will be showcasing the potential of its market-leading software to the hospitality industry at the Independent Hotel Show (Olympia London, 17-18 October, stand number 63).For more information on Guestline please visit Guestline.com.Research conducted amongst Guestline's independent hotel client database.-ends-About Guestline:Established in the UK, Guestline provides innovative property management, channel distribution and digital marketing solutions to the hospitality industryFounded on cloud-based technology, Guestline's revenue generating solutions enable hotel groups, independents, serviced apartments and pub companies to achieve maximum occupancy at the most profitable rateFully integrated into the Guestline distribution and central reservation platforms, the property management software is currently growing revenues in hospitality businesses in 20 countries across five continentsThe range of products include Rezlynx PMS, online booking, CRS, channel distribution software, PCI compliance, EPoS and digital marketing solutionsGuestline has been acknowledged by the London Stock Exchange Group as a Company to Inspire BritainMedia information and images: Emma Wayman or Rachel Gaston at Siren Communications on guestline@sirencomms.com or call +44(0) 20 7759 1150Guestline marketing team on marketingteam@guestline.com or call +44(0) 1743 282 300
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Guestline CTO talks about future proofing your hotel business

Guestline Blog·10 October 2017
Most of the technology industry has moved towards the idea of seamless integration and data flows, enabling richer functionality and greater potential to enhance that functionality too. It is hard to ever fully know how the hospitality industry will evolve in a similar vein. In some ways the sector has been slower – up until now – to adopt the integrated mindset as comprehensively as other industries. For instance, many hotels still host much of their system within their premises, largely due to the need for a physical presence. Encouragingly, more office-related systems are now hosted in the cloud, enabling workers to access systems remotely and therefore also allow the integration of other remotely-hosted systems.
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Guestline supports growth in revenues and occupancy for Best Western

Guestline ·19 September 2017
The company has been working with Best Western Hotels for over a decade and now delivers its PMS to over half of all properties in the UK. Hotels adopting Guestline's Rezlynx PMS and the bespoke Best Western Two-Way PMS interface have reported significant growth in revenues and occupancy rates.Guestline's multi award-winning software for hospitality businesses is cloud-based. The Rezlynx software enables Best Western hoteliers to manage rates, availability, bookings and operations to be not only more efficient, but also more profitable. Following successful results for a number of properties in the UK reporting five figure savings, a growing number of Best Western hoteliers have now selected Guestline.Emma Johnstone, vice president of business development, Guestline, said:"We have a long standing relationship with Best Western and the team remains committed to providing powerful PMS solutions that are effective in supporting their membership's operations and profitability. The growth in our Best Western Hotels' client base is testament to the hard work of our teams and the collaborative relationship they have with Best Western and its members. We look forward to continuing to support further success for Best Western properties in the future."Amy Smith, general manager at Best Western Bell at Driffield adds:"Changing a PMS can be a daunting task and we were apprehensive ahead of starting the process. However, we have been extremely impressed with the expertise and professionalism of the team and with the benefit of hindsight we wish we had decided to make the change earlier. The Guestline Rezlynx solution was not only simple and straightforward to implement but has also paid rich dividends in supporting our growth in revenues and driving efficiencies. I would urge my industry colleagues, whether those operating as individuals or as a group, to follow suit."The team at Guestline will be exhibiting at the Best Western Sales and Marketing Revenue Conference on 21 and 22 September and available to speak to those keen to learn more about the range of solutions available.For more information on Guestline please visit Guestline.com-ends-
commercial

Guestline announces expansion of team in Ireland

Guestline ·14 September 2017
Fallon joins the team with immediate effect and brings with her over nine years of experience in the hospitality industry. She has held a number of sales and business development roles in Ireland, working as regional director of business development for Evolution Distribution and business development manager for Ireland for SoftBrands Hospitality - in addition to a previous sales executive role at Guestline. Reporting to new country manager for Ireland Clio O'Gara, Fallon will be responsible for delivering sales and supporting existing and new clients in the Irish market.As part of Guestline's plans to realise strong market growth, O'Gara and Fallon will be attending a host of industry events in the coming months to meet industry colleagues and showcase Guestline. Events the new Ireland team will be attending include the Munster GDPR Hotels Conference taking place in Killarney on 17 October 2017, the International Hospitality Exchange on 17 and 18 October 2017 in Belfast and the Irish Hospitality Institute Founders Banquet and Awards Event in Dublin on 23 November 2017.Commenting on the new appointment James Cannon, head of international development, Guestline, said:"Since launching our office in Ireland, we have enjoyed an overwhelmingly positive response. As we focus on growing our profile in the market it is important to invest in the development of our team. Ingrid has a wealth of industry insight and knowledge that will benefit both our existing and potential clients, as well as our own team. The following months are packed full of events and networking opportunities and we look forward to sharing our market leading software with the hospitality industry in Ireland."Guestline has also launched a dedicated Irish telephone number to support customers in direct response to customer requests. Customers in Ireland can now call 01 691 4784.For more information on Guestline please visit Guestline.com, and for demonstrations in Ireland please email Clio O'Gara on clio.ogara@guestline.com.
commercial

Guestline announces Chief Technology Officer appointment and huge investment in development

Guestline ·24 August 2017
Metcalfe will be responsible for ensuring the business accelerates its programme of innovation as one of the industry's premier technology driving forces, and will lead all product development, infrastructure, technical support and IT functions.Andrew McGregor, CEO, Guestline, explains:"Our business has grown tremendously over recent months and we are committed to investing in our team. Andrew brings with him a wealth of experience and insight as we look to build our position as a leading innovative hospitality technology business in the market. His impressive leadership skills and forward thinking vision mean that our largest ever development programme is in good hands. This is a positive step forward in our ambitions for future growth."Under Metcalfe's tenure, Guestline is introducing the new Guestline Labs initiative. Designed to offer a more technical focus for clients, Guestline Labs will encompass a centre of excellence for the product management team, developers, corporate IT and data centre operations. The new approach is part of developments at Guestline to gear up for further international expansion and an extensive investment programme for Guestline's products and services.Guestline has recently been recognised as one of 1,000 Companies to Inspire Britain by the London Stock Exchange Group and has seen a huge influx of new hotel group, serviced apartment and independent hotels, along with an extensive selection of new technology partnerships. Metcalfe's team of developers, project managers and technical specialists will work to support the company's rapidly growing number of clients and partners across the hospitality sector.Andrew Metcalfe, chief technology officer, Guestline, adds:"Guestline is a fantastic example of a company with huge potential to help its customers in so many ways. The hospitality industry is waking up to the ecosystem effect, using open APIs and integrations with 3rd party systems, and Guestline is ahead of the curve as this has been encouraged for years with the company's software offering. I see this moment of investment in people, tools and approaches as the chance to formalise our approach to this and many other areas of Guestline's capabilities. I aim for Guestline to be seen as a platform to enable innovation in hospitality software for all and will celebrate each success in that direction."Previously, Metcalfe headed up London based engineering at OpenTable, working for the company for over six years in roles including head of search engineering, and head of international engineering. He joins Guestline from Ve Interactive, an e-commerce technology company, where he held the roles of development director and most recently chief technology officer, overseeing teams in the UK, Spain, Romania and France.Guestline's multi award-winning software for hospitality businesses is cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, student accommodation and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading 3rd party applications, tokenisation for PCI compliance and additional functionality to improve customer service and capture more revenue.For more information on Guestline please visit Guestline.com
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Guestline gains influx of new hotels in Scotland

Guestline ·23 August 2017
In selecting Rezlynx - Guestline's next generation cloud-hosted property management system - for the management of their rates, availability and bookings, more and more Scottish hotels are increasing their inventory exposure online, growing their business and enjoying significant efficiencies.David Hunter, general manager Scotland, Guestline, said:"One of the key deciding factors for our new hotel clients, when choosing to upgrade to Guestline, is the fact that our intuitive technology can be tailored to suit each hotel's individual requirements. Regardless of their size or location, this makes us best placed to help each client achieve maximum occupancy at the most profitable rate.Emma Johnstone, VP business development, Guestline added:"With international tourism spend in Scotland up 13 per cent year on year in the first quarter this year according to Visit Scotland, it's clear that there continues to be great opportunities for properties across the country to capitalise on increasing demand. By switching to Guestline we're confident that we can help ensure businesses are in the strongest position to continue to grow their revenues."Guestline's current roster of clients in Scotland now also includes Dakota Edinburgh, Dakota EuroCentral, Dakota Glasgow, Best Western Plus Bruntsfield Hotel, Best Western Plus Keavil House Hotel, The Bay Hotel Pettycur Bay, Skene House Rosemount, Skene House Whitehall, Skene House Holburn and Royal College of Surgeons 10 Hill Place.Now in its 25th year, Guestline has supported the growth of Scottish hospitality businesses since the formative years of the company and has a track record in delivering a series of firsts to the hospitality technology sector. The further increases in growth are supported by new investment from Guestline to grow its teams and technology across product development and technical operations.For more information on Guestline please visit Guestline.com, and for demonstrations in Scotland please email enquiries@guestline.com.
commercial

Global software business celebrates opening in Ireland

Guestline ·28 July 2017
Experienced hospitality professional Clio O'Gara joins the property management, channel distribution and digital marketing business as country manager for Ireland, and is responsible for driving growth.The expansion comes as the business celebrates a raft of new developments and announcements including being recognised by the London Stock Exchange Group as one of 1,000 Companies to Inspire Britain, a comprehensive upgrade to the popular property management system, Rezlynx, and the addition of multiple clients across the hospitality sector.James Cannon, head of international development, Guestline, explains:"Guestline's software is being adopted in more and more hospitality based businesses throughout Ireland. We are excited to see our business expand and grow in one of the world's best destinations for hospitality. We have extensive expansion plans and will be adding to our Ireland-based team, as we look forward to cementing our position as the Irish hospitality industry's software partner of choice."Guestline's multi award-winning software for hospitality businesses is cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, student accommodation and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading 3rd party applications, tokenisation for PCI compliance and more functionality to improve customer service and capture more revenue.Clio O'Gara, country manager, Ireland, Guestline, adds:"I'm thrilled to be part of the trailblazing Guestline team and to be charged with supporting Irish businesses in achieving greater revenue and profitability. This is an exciting time for Guestline and Ireland's incredible hospitality industry. There are so many opportunities to harness."O'Gara's international career in the hotel sector includes roles at Hilton International in Paris and Brussels and Accor Hotels in both Paris and the Channel Islands. Since returning to Ireland she led the Bewley's Hotel Group with responsibility for over 21,000 bedrooms before most recently working as chief marketing officer for almost five years at the Gleneagle Hotel Group.Guestline's current roster of clients in Ireland includes the Green Isle Hotel, Randles Hotel, Dromhall Hotel and The Pier Hotel Limerick . As part of its expansion into Ireland, Guestline's technology platforms also allow for multiple add-ons to work to the benefit of Irish hoteliers alongside the extensive range of hospitality software.For more information on Guestline please visit Guestline.com, and for demonstrations in Ireland please email Clio O'Gara on clio.ogara@guestline.com.
commercial

Cyber experts have warned that the travel industry as a whole is particularly exposed to criminal activity

Guestline Blog·20 July 2017
At a special Travel Weekly summit, a group of travel experts examined the growing threat from cyber criminals and what travel firms can do to protect themselves from attack. We heard from experts in cybercrime and data security. It covered fraud, security, cyber-crime, compliance, payments, data, company structures to cope with all this and disaster recovery. In the hospitality industry, as in the wider travel industry, it has become vital that IT security is given priority focus as firms become increasingly global, embrace new forms of payment, outsource to third-party Software as a Service (SaaS) solutions and move to cloud computing. The threat of cybercrime has never been so acute as some major companies outside of the travel sector have found to their cost. Indeed, most recently here in the UK we have also seen the widespread chaos in the NHS that the huge ransomware attack brought about.

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