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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

commercial

Infor Continues to Support Canadian Tourism Industry

Infor ·16 April 2019
NEW YORK -- Infor, a leading provider of industry-specific cloud applications, today announced its continued momentum and support of the Canadian Tourism Industry. Hotel Alma, an Infor customer since 2009, decided to upgrade to cloud-based Infor HMS to automate functions across its Hospitality Operation.Infor HMS is a specialized, multi-departmental property management platform for the hospitality industry that integrates front-office and on-property technology to better manage room availability, dynamic pricing, and guest profiles in order to boost profitability and maintain a competitive edge. Through this digital transformation, hotels will be able to better track guest preferences, simplify reservations and provide consistent quality and services.Infor HMS unifies multiple hotel functions into a single application, allowing hotels to consolidate information on the performance of multiple properties, create customized reports and ultimately make better forecasts and business decisions. Hotel Alma will also be taking advantage of Infor's collaboration with CeloPay, a leading global payments solutions provider, in order to boost security and compliance and help mitigate guests' risk of card-not-present fraud losses, in addition to helping the property maintain PCI compliance standards."Infor Hospitality helps leading hoteliers around the world maximize revenue potential, streamline operations and build a better guest experience," said Jason Floyd, general manager, Infor Hospitality. "Infor's industry-specific suite not only provides team members with critical, time-sensitive data, but helps organizations quickly adapt to changing consumer expectations and demands in order to improve guest service and ultimately drive additional sales. By leveraging Infor's deep domain expertise in hospitality, hoteliers are also able to tackle key compliance issues that constantly arise, and maintain transparency throughout the organization."
commercial

Infor Completes Acquisition of ReServe Interactive

Infor · 8 April 2019
Infor, a global leader in business cloud software specialized by industry, today announced the completed acquisition of Efficient Frontiers, Inc. dba ReServe Interactive. Headquartered in Livermore, Calif., ReServe Interactive is a leading provider of cloud-based sales and catering, restaurant reservations, and floor management software that serves the restaurant, sports and entertainment, event center, golf and country club, and hotel markets in the U.S. and Canada. ReServe Interactive's highly scalable, dynamic, and intuitive sales and catering solution will enable Infor to offer more functionality through Infor CloudSuite Hospitality, and increase Infor's presence in non-hotel hospitality venues such as entertainment centers, stadiums, wineries and conference and convention centers."This acquisition will significantly add value to our existing development efforts for Infor CloudSuite Hospitality, and further solidifies Infor's leadership position in the global hospitality market," said Charles Phillips, CEO of Infor. "By adding this additional functionality, we are expanding our solution base to address the growing need for reliable sales and catering technology as hoteliers look to digital transformation to address the evolving needs of the modern consumer. Paired alongside our current hospitality offerings, this allows us to deliver a comprehensive, multi-module suite, that will offer a better ROI to our customer base."Infor's cloud-enabled Hospitality solutions include hotel property management, point of sale, revenue management, asset and incident management, analytics, and back office accounting. Through this acquisition, Infor will be able to help hospitality organizations address event lifecycle management from initial event inquiry through event execution, online reservation systems for dining and various other activity types, floor management, and club membership sales including lead management, contact management, and sales performance management.Infor is one of the world's largest providers of hospitality software. Its customers include 9 of the top 10 largest hotel brands, and its products are in use at more than 20,000 hotels, casinos and restaurants worldwide. The acquisition of ReServe Interactive will add sales & catering component to Infor CloudSuite Hospitality that increases the breadth and depth of the solution, and better positions Infor to directly address the increasing need of hospitality organizations to find one true technology partner to help them navigate through a digital transformation.Financial terms of the deal are not being disclosed.For more information please visit: https://www.infor.com/products/sales-catering.About ReServe InteractiveReServe Interactive develops and sells computer software for the hospitality market including hotels, restaurants, sports and entertainment facilities, clubs, wineries, and retirement communities. It delivers a fully integrated, cloud-based catering, event management, reservations and floor management software portfolio.
commercial

Infor Continues to Modernize Revenue Management Functionality for Hoteliers

Infor ·11 March 2019
Infor, a global leader in business cloud software specialized by industry, today announced, the completion of a transformative upgrade to Infor EzRMS Mobile as well as the Infor EzRMS Pricing Engine, key components of the company's overall portfolio of Hospitality Revenue Management Solutions. The mobile application, available through Google Play Store and Apple App Store, delivers the right information at the right time so hoteliers can analyze trends and make more informed pricing decisions on the go.The newest iteration of Infor EzRMS Mobile was designed based on feedback from the revenue management community. It is one of the only revenue management mobile applications that allows users to view their most important metrics instantly, including total revenues, and adjust pricing and control decisions, while checking what competitors are doing, and update selling strategies on the go. An enhanced recommendation screen allows users to review Competitor Rates, amend their BAR Rates and restrictions as well as push these decisions to all interfaces. Best Opportunities have also been introduced for easy review of days with the highest additional revenue opportunities. With this application, customers no longer have to use their desktop if they want to review or change a rate. Now, if they are in a meeting, out of their office and they hear of something unexpected, they can review their figures and change their strategy accordingly directly from their mobile.Infor's sophisticated Pricing Engine infused with AI capabilities now addresses the industry need to deliver optimized pricing recommendations to support flexibility needs for different properties and markets. Specifically, it now operates under three different modes. The first is BAR Recommendations at Hotel level, the second is BAR Recommendations at Room Category level, and finally Price Value Recommendations if a property doesn't have a BAR grid and/or work in a highly price sensitive market, Infor is able to recommend the best price value by room category (value)."Infor's applications have been instrumental in helping our organization develop a functional revenue management plan," said Tobi Kuhlang, Vice President, Revenue Management & Distribution, The Lux Collective Ltd. "We look forward to taking advantage of this new mobile functionality to continue developing better forecasts, pricing, and optimization strategies."Infor EzRMS is specifically designed for the hospitality industry, and helps hoteliers sell the right product to the right customer, at the right time, through the right channel and for the right price. The application automatically calculates demand forecasts for the future use hotel rooms, and recommends the appropriate selling strategies, such as open/close rates, stay controls, open/close room categories, and overbooking levels-maximizing yield and profit."Infor is committed to redefining the user experience, and mobility is a pillar of that strategy. Functionality, forecasting and optimization have been up-leveled, and hoteliers of all sizes can confidently set pricing strategies from anywhere, at anytime," said Stan van Roij, Vice President, Hospitality Solutions, Infor. "A leading-edge revenue management solution is critical in an industry where pricing sets you apart from competitors, and options are plenty for consumers. Modern technology can help improve the bottom line and maximize occupancy and revenue, and Infor is committed to delivering a scalable system that can quickly navigate through rapid changes in market conditions and demand trends."
commercial

PPHE Books In for Better Business with Infor

Infor · 3 December 2018
Infor, a global leader in business cloud software for Enterprise and SMB companies, today announced that international hospitality group, PPHE Hotel Group, operator of the Park Plaza Hotels & Resorts, art'otel, Arena Hotels & Apartments and Arena Campsites brands, has selected Infor SunSystems. As part of an international expansion programme, the application is designed to help standardise reporting across each of the group's properties and management companies.PPHE was keen to enhance the efficiency of its operations in each hotel across Europe as part of the expansion and as such, reviewed a number of financial management solutions.Infor SunSystems was chosen on the basis of a successful deployment within nine managed UK Park Plaza properties and two regional offices, as well as the flexibility of the application and strong reputation Infor has within hospitality. Its capabilities in supporting international reporting frameworks was also crucial to the decision.The application has already helped to improve the analysis of cost centres within UK properties. Each food and beverage outlet within an individual property is now given its own balance sheet. This has formed the bedrock of a programme to help increase ownership of those outlets by managers and has enabled more consistent benchmarking throughout the group."One of the biggest benefits of standardisation has been to create a consistent level of detail across all areas of our business," said Amit Arora, business control manager, PPHE. "We are now very confident in the quality of our data and where and when we capture it. The consistency of these factors means we can feed this data into our BI to help make better decisions and change how we do things throughout our properties and management companies. The bedrock of these decisions is consistent, high data quality and deep visibility into our operations.""To realise the benefits of standardisation, be it more consistent reporting or benchmarking across properties, hotels must be able to roll out a solution that is consistent but flexible," said Wolfgang Emperger, vice-president, Infor Hospitality, EMEA. "This enables deep, granular visibility that can help show what idiosyncrasies of a property may be exported into other properties. And of course, it can help show where changes may need to be made to bring a property into line with certain expectations. The basis of these shifts in culture that can help accelerate performance throughout a property and across groups such as PPHE must be based in the most accurate data possible."
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Infor partners Artyzen Hospitality Group in improving hotel guest experience

Infor ·14 November 2018
Infor, a global leader in business cloud software for Enterprise and SMB companies, today announced the successful implementation of Infor Hospitality Management System (HMS) and Infor SunSystems financial management at three hotels in Beijing, Nanjing and Shanghai managed by Artyzen Hospitality Group (AHG), which delivered improved guest experience.Artyzen Habitat Dongzhimen Beijing was the first AHG property in mainland China to deploy the customized integration of Infor HMS and Infor SunSystem in accordance to China's Public Security Bureau and tax invoice requirements. With the Go-Live of Artyzen Habitat Dongzhimen Beijing a year ago, Infor worked with AHG to bring Infor HMS and Infor SunSystems online at Artyzen Sifang Nanjing in August, and at Artyzen Habitat Hongqiao Shanghai in September. In addition to AHG's hotels in mainland China, its Macau property, Grand Coloane, also utilizes Infor HMS."The seamless integration of the systems resulted in significant time savings, shortening the time needed for guest check in and out procedures from 10 minutes to less than two minutes," said Nadine Lee, Director of IT, Artyzen Hospitality Group. "In addition, rates, bookings, and occupancy data are now better synced with our central reservation system to help us make precise and timely decisions. The flexibility of their product together with their responsiveness and ability to meet our requirements make them a great partner to work with."Infor HMS provides the flexibility for AHG to deploy localized solutions for its properties in China utilizing the solution's open API and webservices, enabling localization to take a shorter period."A fast-growing hotel management group needs the scalability and flexibility in its property management operations to accommodate its business expansion, which itself is inherently a dynamic and fast-changing industry," said Eric Wong, vice president, Hospitality, Infor Asia Pacific. "Infor HMS can offer that scalability to streamline processes and let employees access actionable information on guests to deliver a highly personalized experience, or access work orders, for revenue management and more."Established in 2014, AHG is headquartered in Hong Kong. Its brand portfolio includes Zitan, Artyzen Hotels and Resorts, Artyzen Habitat and citizenM. The group currently has 7 operating hotels and 12 under development.
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Hospitality First: Koncept Hotels Optimizes Business Strategy in the Digital World with Infor

Infor · 7 November 2018
Infor, a global leader in business cloud software for Enterprise and SMB companies, today announced that Koncept Hotels has deployed hospitality cloud solution Infor HMS. Supporting the hotel group's digital strategy, the application will be used to support changing customer needs and ensure guest preferences are met.The hotel start-up, founded only one year ago, won the Digital Leader Award 2018 in July, Germany's most important award for digitization solutions. The hotel does not only digitize processes, but develops new services to meet the needs and expectations of an increasingly tech-savvy market.Part of its digitization approach includes a focus on fair, mindful and sustainable business management. For example, at "Koncept Hotel zum kostbaren Blut", located downtown Cologne, there is no reception desk fully staffed 24/7: guests use smart devices to check in or out and to plan their stay in one of the 20 rooms. This removes the need for staff to work night shifts and in turn increases happiness and supports retention. On TripAdvisor, Koncept Hotel zum kostbaren Blut already ranks among the 20 best hotels in Cologne. This year, two more hotels in other European countries are to be acquired.Infor HMS is being used for the digital interfaces guests interact with - ranging from room reservations, check-in and check-out, recommendations around the stay, or to help with special requests. Manual tasks, traditionally often assigned to night auditors at the reception desk, such as analyzing data by printing and comparing spreadsheets, are delivered automatically by Infor's cloud-based solution. Using the Infor HMS app, employees can analyze hotel performance data on-demand and manage the hotel remotely. Not having to be on site to manage operations is a vital part of the Koncept's digital strategy, especially in light of expansion plans to new locations. In addition, Infor HMS enables the company to integrate individual content in the app with other systems. This enables the start-up to respond to guest and market requirements with higher flexibility and agility."It is fair to say Infor is the Rolls Royce of technology in the hotel industry and has outperformed established players on the market by far. Infor assigned numerous hospitality experts to our project who really know the market and the solutions to deliver an uncomplicated, reliable, and comprehensive offering," says Martin Stockburger, Managing Director Koncept Hotel Management GmbH. "The project team's support is professional and response times are fast. The customer experience has proven outstanding. With Infor, we have found the right ditial partner to support us in driving our expansion plans.""Guest interaction across all digital channels and touchpoints will play an increasingly important role in the hotel industry of the future. With Infor HMS, we enable hotels to accelerate their digital transformation so they can offer their tech-savvy guests the service they expect. Koncept Hotels is a prime example for a next generation hotel and we are pleased to support their strategy with our solution," said Stefan Bezold, Executive Sales Director DACH & CEE for Infor Hospitality.Infor Hospitality offers scalable solutions that are ready to use and deliver measurable results - for independent hotels, small hotel chains, or global hotel groups. With flexible solutions, hoteliers can choose to run the software in the cloud, on-premise, or as a combination of both.Infor applications cover the entire hotel software spectrum: Revenue Management, Mobile Apps, Property Management, Finance, BI/Analytics, HR, CRM, POS and Maintenance Management.
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AccorHotels Deploys Infor Revenue Management Solution across France

Infor ·25 September 2018
Infor, a leading provider of industry-specific cloud applications, today announced that its revenue management solution dedicated to the hospitality industry, Infor EzRMS, has been deployed by AccorHotels in France.This is part of a global project and aims to replace the existing solution that will disappear soon and that had been installed in nearly 150 Accor sites in France. EzRMS is currently in place in 212 hotels in France, throughout the territory, allowing each of these establishments to benefit from a better visibility on the customer demand when it comes to room booking, and then to adjust their forecasts based on a dynamic approach and self-learning algorithms."We wanted a solution that could easily be interfaced with both our existing PMS (Property Management System), as well as with our AccorHotels CRS (Central Reservation System). The goal for us was to offer and recommend to all our establishments a single unified solution," said Anne-Lise Lefeuvre, Head of 'Digital Projects, RM Tools and Methods' at AccorHotels France. "The rich functionalities of EzRMS, from a multi-criteria reporting point-of-view, but also in terms of forecasting and associated recommendations, combined with a competitive cost reduction factor, were at the origin of the project.""Infor EzRMS is ideally suited to AccorHotels' needs as it is integrated to the Infor Hospitality suite of solutions," said Wolfgang Emperger, vice president, Infor Hospitality, EMEA, India and LATAM. "Infor EzRMS is designed to help hotel managers to maximize their revenue by automatically calculating demand forecasts and recommending appropriate sales strategies based on schematic data, timeframes and the number of customers per room.""Concretely, based on pre-defined criteria and dynamic algorithms, EzRMS allows us today to generate recommendations regarding prices, schedules and associated offers, and then to orchestrate them for each of our hotels and our distribution channels," added Lefeuvre.The deployment of the solution, which happened smoothly during the first semester of 2017, was divided in several combined training sessions (lasting a few days each), followed by individualized follow-up (hotel by hotel) to ensure that each institution was able to take full advantage of the potential of the EzRMS solution."At a time where omnichannel and the 'any customer' are key factors, the implementation of such a solution was critical to allow us to efficiently manage each of our hotels and to gain profitability," said Lefeuvre. "In addition, we have just launched two new projects aimed at improving the forecasts for our 'group' customer segment and to optimize the recommendations for the 'non-hosting' segment (organization of seminars and catering)."
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GJP Hotel & Resorts Invests in Infor Software

Infor ·25 September 2018
Infor, a leading provider of industry-specific cloud applications, announced that GJP Hotel & Resorts Group is implementing Infor EzRMS, a revenue management solution used for demand modeling and forecasting, to help better manage revenues and help build a successful revenue strategy across all its key hotels in Brazil.Competition is increasing in the hotel sector and, as such, it is essential for hoteliers to understand and react to customer behavior and business trends to ensure that customers are always offered the right product, at the right price and at the right time. Revenue Management is a discipline that is practiced in many hotel chains around the world and, now with the cloud-based Infor EzRMS, GJP Hotel & Resorts can maximize their potential.Infor EzRMS enables GJP Hotel & Resorts to improve their performance and decision making based on transactional data from the hotels' reservation systems. This data helps them understand their guests booking and spending patterns and therefore optimize the availability and price of all their room types and rates. Over the last three months, a team of five Infor specialists have been implementing the software and training the team. GJP Hotel & Resorts can now use detailed analytics in the cloud and improve efficiency and accuracy by abandoning traditional spreadsheets.Infor EzRMS, developed to manage and optimize hospitality companies, is now installed in over 6,800 hotels globally. The solution forecasts demand, recommends proper sales strategies and helps maximize performance and profitability."I already knew Infor, in fact used their applications in the past. Current hotel scenario was the right time to work together. Infor team was great, helpful and with excellent technical knowledge", states Juan Andrade, Revenue Management Director, GJP Hotel & Resorts. "Our expectation is to increase revenue with the analysis of the new reports and adjust and enhance our sales offer to guests."GJP Hotels & Resorts also benefits from the Infor EzQuote group revenue displacement analysis module that helps them understand whether to accept group requests considering the Infor EzRMS forecast and whether revenue might be lost or gained by accepting the group. Additionally, Infor EZ Region, the multi-hotel module which provides centralized group-wide analysis for any of the hotels defined by the user, enables GJP Hotel & Resorts to consolidate data from the hotels and analyze the best revenue opportunities with a rapid comprehensive overview of all hotels."Infor's EzRMS solution is specially developed for the hospitality sector. IT enables companies such as GJP Hotels & Resorts to meet their needs and quickly adopt management revenue strategies with a system simple to use as Software as a Service," said Delfo Melli, account director, Infor.The project is currently in its final stage, integrating with an existing third-party system used by GJP Hotel & Resorts.About Grupo GJP Hotel & ResortsGJP Hotels & Resorts is a Brazilian company with presence from North to South of the country. It was created in 2005. It has 2000 employees who work night and day to guarantee best experience to guests.GJP has more than 3,000 apartments available to guests around Brazil, as well as modern event centers and leisure infrastructure. https://www.gjphotels.com/.
commercial

Infor Acquires Vivonet

Infor ·17 September 2018
NEW YORK -- Infor, a leading provider of industry-specific cloud applications, today announced it has acquired Vivonet, Inc., an industry leader in cloud-based hospitality solutions. The acquisition extends Infor's suite of solutions for hospitality with point-of-sale (POS) and inventory and procurement functionality for companies in the food service management, full and quick service restaurant, and hotel food and beverage micro-verticals.Founded in 2000, Vancouver, BC-based Vivonet offers solutions for POS, kiosks, kitchen systems, payments, labor scheduling, and food and labor cost management. Vivonet products are deployed at more than 4,000 locations, with customers including Sodexo, Delaware North, Booster Juice, Burger 21, Pita Pit, and Texas Chicken & Burgers."Vivonet's specialized applications are highly complementary to Infor, creating a more comprehensive suite for customers, and expanding our marketing opportunity into three new foodservice micro-verticals," said Charles Phillips, CEO of Infor. "Last-mile industry functionality enables Infor customers to use the cloud to harness the power of their mission-critical data to transform their business with machine learning, predictive analytics, and artificial intelligence."Infor is one of the world's largest providers of hospitality software. Its customers include 6 of the top 10 largest hotel brands, and its products are in use at almost 20,000 hotel and casino locations worldwide. Infor Hospitality solutions, which include robust capabilities for property management, revenue management, asset and incident management, analytics, and artificial intelligence, will be extended with POS from Vivonet.The terms of the transaction are not being disclosed.About VivonetEstablished in 2000, Vivonet is a leading provider of consumer, operational and enterprise level cloud-based technology solutions for the hospitality industry. Processing millions of transactions every month for thousands of customers across Canada and the United States, Vivonet solutions provide hospitality businesses with insights and intelligence to help them unlock business potential and improve organizational performance. Learn more at www.vivonet.com.About InforInfor builds business software for specific industries in the cloud. With 16,500 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress. To learn more about Infor, please visit www.infor.com.
commercial

The Pavilions Hotels & Resorts Deploys Infor HMS and SunSystems to Streamline Operations and Expand Global Reach

Infor ·10 September 2018
Infor, a leading provider of industry-specific cloud applications, has announced that The Pavilions Hotels & Resorts has deployed Infor Hospitality Management System (HMS) for its hotel operations, and Infor SunSystems for its financial operations in its Bali, Phuket, Madrid, and Amsterdam properties. The Hong-Kong based company owns and operates luxury hotels, resorts and manages experiential travel across Asia and Europe.The Pavilions Hotels & Resorts deployed Infor H MS and SunSystems to streamline processes and establish a unified system across the brand's global properties, enhancing efficiencies and agility. The company is also planning to deploy these solutions at its upcoming properties. "As we continue to grow as a business, it is paramount that our systems keep pace and help us achieve global reach. Through our deployment of Infor HMS and Infor SunSystems, we anticipate significant time savings and reductions in errors, which in turn will make us more agile and nimble. We wanted to deploy a true cloud-ready application that has a single source of truth and unifies our systems globally," said Siobhan McHenry, Group Director, The Pavilions Hotels & Resorts. "Our relationship with the team at Infor was also key to our selection - they have been an excellent partner throughout the implementation process."Infor Hospitality Management Solution (HMS) is designed specifically to meet the needs of hotel companies. The solution combines enterprise power and streamlined workflow in a multi-property environment, providing the proven technology to support long-term growth. With Infor SunSystems, The Pavilions Hotels & Resorts can manage all of their financial transactions and reporting through a single, global platform. This helps the Executive Team at the Pavilions facilitate better decision-making."Diversifying systems and information across different centers and regions can be a huge challenge for any organization. Businesses need to be flexible and a solid technological infrastructure is crucial in a scenario of constant change," said Eric Wong, Vice President, Hospitality, Infor Asia Pacific. "We are proud to work with The Pavilions Hotels & Resorts to leverage the full potential of Infor SunSystems and Infor HRM to generate future business growth."About The Pavilions Hotels & ResortsThe Pavilions Hotels & Resorts offers independent minded guests the chance to experience genuine luxury in immersive locales. The Pavilions properties are located in some of the most desirable spots in the world, and every Pavilions Hotel is a sophisticated, private haven in which to relax or play, highlighting the arts, culture, romance or adventure. Would be explorers can discover the breathtaking beauty of Nepal from a 100% eco-friendly villa at The Pavilions Himalayas set against the backdrop of the majestic Himalayan mountain range, and hike to a luxury tented camp near Phewa Lake in Pokhara (late 2018) or experience a climbing chalet just off the Mount Everest trail (late 2018). The Pavilions guests can enjoy stunning seascape views of Phuket's west coast beache s, explore traditional villages perched on Balinese rice terraces, or soak up some high culture while staying a stone's throw from Piazza del Popolo in Rome. With its corporate office headquartered in Hong Kong, The Pavilions Hotels & Resorts is one of the fastest growing boutique hotel groups in the Asia region, with over six acquisitions within a twelve-month span. The brand's boutique size and careful design philosophy allows The Pavilions to offer secluded spaces with mindful service, even in the busiest of cities. Each hotel is distinctly individual and unique, yet all are underpinned by the core values of building meaningful connections in unrivalled locations, with a mindful respect for privacy. For more information about The Pavilions Hotels & Resorts, please visit pavilionshotels.com and connect with us on Facebook, Instagram and Twitter.
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Alila Hotels and Resorts Chooses Infor to Streamline Operations and Increase Business Efficiency Customer Service and Satisfaction was Key to Selection Choice

Infor ·10 September 2018
Infor, a leading provider of industry-specific cloud applications, has announced that Alila Hotels and Resorts has deployed Infor Hospitality Management System (HMS) and Infor Revenue Management Solution (RMS) for its hotel operations in Kuala Lumpur to increase business agility and further enhance efficiencies. Alila Hotels and Resorts launched in Indonesia 15 years ago. Today it is the luxury brand under Two Roads Hospitali ty and manages hotels and resorts in India, Asia Pacific and Oman. In streamlining and automating its processes and enabling seamless data flow across the brand's various properties, Alila Hotels and Resorts looks to transform its business with plans to deploy these solutions at its other properties. Infor HMS is a hotel property management system that exists as a fully-integrated service hub. The addition of this product marks the second Infor solution to be implemented by Alila Hotels and Resorts; the company currently utilizes Infor RMS for revenue optimization and yield management."As we continue to grow as a business, it is paramount that our systems keep pace and integrate seamlessly together. For this, we wanted to roll out a true cloud-ready application that has a proven cloud delivery record in Asia Pacific, and can scale and offer flexibility in integration," said Ajay Gamre, Head of IT, Alila Hotels and Resorts. "We are confident that Infor HMS will help us provide an excellent guest experience and improve our overall operations by shifting to the cloud and seamlessly integrating with the systems we already have in place. Due to our long and trusted relationship with the Infor team and their excellent customer service, we were keen to partner with them once again." Infor HMS is designed specifically to meet the needs of hotel companies. The solution combines enterprise power and streamlined workflow in a multi-property environment, providing the proven technology to support long-term growth. "Diversifying systems and information across different centers is a challenge for any organization. Businesses in the hospitality sector need to be as nimble as possible, and a solid technology infrastructure is crucial as they are faced with constant change," said Eric Wong, Vice President, Hospitality, Infor Asia Pacific. "The most recent release of Infor HMS was developed with more enh anced industry-specific features for our customers, including centralized guest profile management, advanced room planning and reporting, and the option to move core business operations to the cloud. Our team is looking forward to continuing our long-term relationship with Alila Hotels and Resorts as they leverage the full potential of Infor HMS and Infor RMS to generate future business growth."About ALILAThe hallmark of Alila is the combination of innovative design and luxury in unique locations, set apart by an unprecedented level of private space, crafted artisanship, personalised hospitality, and bespoke journeys. Alila means "Surprise" in Sanskrit, which suitably describes the refreshing character of ou r properties and impressions of our guests when they stay with us. In support of sustainable tourism, Alila hotels adopt EarthCheck operating standards, integrating the natural, physical and cultural elements of their environments. To stay at any of Alila's hotels & resorts is to embark on a destination experience - be it in recreating the flavours of the local cuisine, enhancing your well-being through ancient healing arts or the thrill of adventure sports, you will re-discover the luxury of living at Alila. For more information visit www.alilahotels.com, follow us on Instagram @AlilaHotels or like us on Facebook.About Two Roads HospitalityTwo Roads Hospitality is an international lifestyle company encompassing an unrivalled collection of distinctive properties, passionate people, and remarkable experiences around the globe. The company is named for the newly-merged Commune and Destination Hotels, bringing together over 40 years of combined expertise exclus ively dedicated to the boutique and lifestyle space. Comprised of Joie de Vivre Hotels, Thompson Hotels, Destination Hotels, tommie and Alila Hotels & Resorts, the company is the leading operator of independent and lifestyle hotels with almost 100 properties in eight countries and growing, also boasting an extensive roster of award-winning restaurants and bars, stunning vacation residences, world-class golf courses, and indigenous spa and wellness offerings. For more information on Two Roads Hospitality, visit www.tworoadshotels.com, follow us on Twitter @TwoRoadsHotels, or like us on Facebook.
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Alila Hotels and Resorts Chooses Infor to Streamline Operations and Increase Business Efficiency

Infor · 9 August 2018
NEW YORK -- Infor, a leading provider of industry-specific cloud applications, today announced that Alila Hotels and Resorts has deployed Infor Hospitality Management System (HMS) and Infor Revenue Management Solution (RMS) for its hotel operations in Kuala Lumpur to increase business agility and further enhance efficiencies.Alila Hotels and Resorts launched in Indonesia 15 years ago. Today it is the luxury brand under Two Roads Hospitality and manages hotels and resorts in India, Asia Pacific and Oman. In streamlining and automating its processes and enabling seamless data flow across the brand's various properties, Alila Hotels and Resorts looks to transform its business with plans to deploy these solutions at its other properties.Infor HMS is a hotel property management system that exists as a fully-integrated service hub. The addition of this product marks the second Infor solution to be implemented by Alila Hotels and Resorts; the company currently utilizes Infor RMS for revenue optimization and yield management."As we continue to grow as a business, it is paramount that our systems keep pace and integrate seamlessly together. For this, we wanted to roll out a true cloud-ready application that has a proven cloud delivery record in Asia Pacific, and can scale and offer flexibility in integration," said Ajay Gamre, Head of IT, Alila Hotels and Resorts. "We are confident that Infor HMS will help us provide an excellent guest experience and improve our overall operations by shifting to the cloud and seamlessly integrating with the systems we already have in place. Due to our long and trusted relationship with the Infor team and their excellent customer service, we were keen to partner with them once again."Infor HMS is designed specifically to meet the needs of hotel companies. The solution combines enterprise power and streamlined workflow in a multi-property environment, providing the proven technology to support long-term growth."Diversifying systems and information across different centers is a challenge for any organization. Businesses in the hospitality sector need to be as nimble as possible, and a solid technology infrastructure is crucial as they are faced with constant change," said Eric Wong, Vice President, Hospitality, Infor Asia Pacific. "The most recent release of Infor HMS was developed with more enhanced industry-specific features for our customers, including centralized guest profile management, advanced room planning and reporting, and the option to move core business operations to the cloud. Our team is looking forward to continuing our long-term relationship with Alila Hotels and Resorts as they leverage the full potential of Infor HMS and Infor RMS to generate future business growth."About ALILASurprisingly DifferentThe hallmark of Alila is the combination of innovative design and luxury in unique locations, set apart by an unprecedented level of private space, crafted artisanship, personalised hospitality, and bespoke journeys. Alila means "Surprise" in Sanskrit, which suitably describes the refreshing character of our properties and impressions of our guests when they stay with us. In support of sustainable tourism, Alila hotels adopt EarthCheck operating standards, integrating the natural, physical and cultural elements of their environments. To stay at any of Alila's hotels & resorts is to embark on a destination experience - be it in recreating the flavours of the local cuisine, enhancing your well-being through ancient healing arts or the thrill of adventure sports, you will re-discover the luxury of living at Alila. For more information visit www.alilahotels.com, follow us on Instagram @AlilaHotels or like us on Facebook.About Two Roads HospitalityTwo Roads Hospitality is an international lifestyle company encompassing an unrivalled collection of distinctive properties, passionate people, and remarkable experiences around the globe. The company is named for the newly-merged Commune and Destination Hotels, bringing together over 40 years of combined expertise exclusively dedicated to the boutique and lifestyle space. Comprised of Joie de Vivre Hotels, Thompson Hotels, Destination Hotels, tommie and Alila Hotels & Resorts, the company is the leading operator of independent and lifestyle hotels with almost 100 properties in eight countries and growing, also boasting an extensive roster of award-winning restaurants and bars, stunning vacation residences, world-class golf courses, and indigenous spa and wellness offerings. For more information on Two Roads Hospitality, visit www.tworoadshotels.com, follow us on Twitter @TwoRoadsHotels, or like us on Facebook.
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The Pavilions Hotels & Resorts Deploys Infor HMS and SunSystems to Streamline Operations and Expand Global Reach

Infor ·17 July 2018
Infor, a leading provider of industry-specific cloud applications, today announced that The Pavilions Hotels & Resorts has deployed Infor Hospitality Management System (HMS) for its hotel operations, and Infor SunSystems for its financial operations in its Bali, Phuket, Madrid, and Amsterdam properties. The Hong-Kong based company owns and operates luxury hotels, resorts and manages experiential travel across Asia and Europe.The Pavilions Hotels & Resorts deployed Infor HMS and SunSystems to streamline processes and establish a unified system across the brand's global properties, enhancing efficiencies and agility. The company is also planning to deploy these solutions at its upcoming properties."As we continue to grow as a business, it is paramount that our systems keep pace and help us achieve global reach. Through our deployment of Infor HMS and Infor SunSystems, we anticipate significant time savings and reductions in errors, which in turn will make us more agile and nimble. We wanted to deploy a true cloud-ready application that has a single source of truth and unifies our systems globally," said Siobhan McHenry, Group Director, The Pavilions Hotels & Resorts. "Our relationship with the team at Infor was also key to our selection -- they have been an excellent partner throughout the implementation process."Infor Hospitality Management Solution (HMS) is designed specifically to meet the needs of hotel companies. The solution combines enterprise power and streamlined workflow in a multi-property environment, providing the proven technology to support long-term growth.With Infor SunSystems, The Pavilions Hotels & Resorts can manage all of their financial transactions and reporting through a single, global platform. This helps the Executive Team at the Pavilions facilitate better decision-making."Diversifying systems and information across different centers and regions can be a huge challenge for any organization. Businesses need to be flexible and a solid technological infrastructure is crucial in a scenario of constant change," said Eric Wong, Vice President, Hospitality, Infor Asia Pacific. "We are proud to work with The Pavilions Hotels & Resorts to leverage the full potential of Infor SunSystems and Infor HRM to generate future business growth."
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Vienna House Collaborates with Infor to Drive Digitization Strategy

Infor ·19 June 2018
NEW YORK -- Infor, a leading provider of industry-specific cloud applications, today announced it is supporting the independent European hotel group, Vienna House, in pursuing its digitization strategy. The company is deploying Infor Hospitality Management Solution (HMS) at its 35 properties to automate front office processes, and to provide perfect service to guests. Infor HMS is a hotel property management system that exists as a fully integrated service hub. The addition of this product marks the third Infor solution to be implemented by Vienna House: the company currently utilizes Infor d/EPM for business analytics and Infor EzRMS for revenue optimization and yield management.Providing a complete set of digital guest services is one of Vienna House's unique selling propositions (USPs). Guests have a broad range of services at their fingertips using their smartphones, ranging from mobile check-in and checkout, to guest folders and restaurant reservations. In order to further automate operative processes in the front office, Vienna House set up a pilot project with Infor HMS in its Limburg hotel. The Infor HMS interface, functionality, and technology proved highly capable, but the hotel group continued to evaluate other solutions on the market. More comprehensive language support was particularly desired for the locations in Eastern Europe. Infor responded with progress in this area - and was ultimately awarded the contract. In addition to the extended language package and the functionality of Infor HMS, the seamless integration with Gustaffo.com, an Infor partner offering digital concierge services, proved decisive.Vienna House has leveraged the flexibility of the Infor HMS user interface to tailor their own specialized workflow template for the roll-out, with which all houses will now be equipped. The tasks are then handled in the front office, ranging from ad-hoc bookings and reservations for individual guests and groups to check-in and check-out as well as housekeeping processes. As soon as a guest logs into the hotel WLAN, they are automatically forwarded to the Gustaffo.com web app, where all services mapped in Infor HMS are available."Digitization, our special design and a deeply rooted understanding of what it means to be great hosts play an important role in differentiating us from our competitors. Especially digitization enables us to make all touchpoints as simple as possible for our guests," says Stefan Urdl, Head of IT, Vienna House. "The automated processes in Infor HMS streamline operations, freeing our staff to focus on their role as hosts."Additionally, Vienna House is already planning the next steps with the combination of Infor HMS and Gustaffo.com. "We will also offer reservations via messenger apps such as WhatsApp or WeChat. Instead of having to download an app to use special services, as in other hotels, our guests use digital channels in which they are already active," says Urdl.This way, the Group is consistently implementing its strategy in all three lines of the chain to fulfill the rising expectations of hotel guests for a frictionless experience. Vienna House brand hotels include individual top-class city and resort hotels; Vienna House Easy hotels offer smart casual design. Vienna House R.evo will be launched in 2019 with a combination of living and working in trendy lofts and apartments with completely new digital equipment."Interacting with guests on all digital touchpoints holds an increasingly important role in the hotel industry. With Infor HMS, we support hotels in driving their digital transformation to meet the service expectations of today's guest," says Stefan Bezold, Executive Sales Director DACH, Infor. "Vienna House is a first-class example of how the combination of design and digitization can open up a new target group of guests that can offer large business opportunities."About Vienna HouseVienna House is about "endless exploration" and recognizing true beauty in the simple things in life. Austria's largest hotel group owns and operates hotels, which all have their own character, but share the same values and a common goal: to inspire guests. Hotels of the "Vienna House" line cover the upscale design segment; these include individual city hotels that offer timeless design and natural high class. The "Vienna House Easy" stand for smart casual design; the style is casual, fresh and uncomplicated. The Vienna House line R.evo stands for the new status quo of living and working on time. The company currently has 2,400 employees in nine countries. Vienna House is a registered trademark of Vienna International Hotelmanagement AG.http://www.viennahouse.com/About Gustaffo.comGustaffo's mission statement is to provide services for guests via messengers such as WhatsApp, Facebook Messenger and Telegram - i.e. to reach guests which they use on a daily basis.
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Kennebunkport Resort Collection Books Infor Hospitality

Infor ·19 June 2018
Infor, a leading provider of industry-specific cloud applications, today announced the success Kennebunkport Resort Collection has had since their go-live of Infor Hospitality Management (HMS) in 2017. With nine diverse, yet luxurious, properties, Kennenbunkport Resort Collection selected Infor HMS because of the unified system that provides a single and holistic view of their organization.After deciding Infor HMS, the teams at Infor and the resort began to plan the implementation strategy and train for the go-live day - where eight properties successfully went live at the same time. In total, the teams have transitioned 239 rooms between the nine hotels, including integrations between other systems like Digital Alchemy, Windsurfer, Duetto, Merchant Link, and Micros."When we began looking for a new back office system to better support our needs at the resort, we instantly knew it was going to be a fit after meeting with the team at Infor. The team understood our extremely unique needs, and after time it felt like a friend was helping us implement this new software," said Heather Strout, Director of Revenue Management and Project Manager for the implementation, Kennebunkport Resort Collection. "As a seasonal business, it is absolutely critical that we get everything right during our peak season. With one busy season under our belt using Infor, we could not be happier with the support and outcome of our selection."Infor HMS provides a centralized, unified look at guests and business performance and offers tools and features to help hotels reach high-value customers through the right channel-and with the right room at the right price, regardless of their size. Supported by powerful analytics, the solution also helps users quickly comprehend statistical information and gain real-world insights through data they are already collecting."In today's world, hotels need to have technology on the backend that is supporting a high-touch, guest-centric environment, whether it's a large global chain, or small independent hotel," said Stewart Applbaum, executive vice president, Infor. "Infor solutions are designed to meet the unique needs of the hospitality industry - from ever-changing room rates to managing guest preferences. For a seasonal operation such as Kennebunkport, having organization-wide visibility and support is critical to provide the best guest experiences possible."
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Kennenbunkport Resort Collection Books Infor Hospitality

Infor ·18 June 2018
Infor, a leading provider of industry-specific cloud applications, today announced the success Kennenbunkport Resort Collection has had since their go-live of Infor Hospitality Management (HMS) in 2017. With nine diverse, yet luxurious, properties, Kennenbunkport Resort Collection selected Infor HMS because of the unified system that provides a single and holistic view of their organization.After deciding Infor HMS, the teams at Infor and the resort began to plan the implementation strategy and train for the go-live day - where eight properties successfully went live at the same time. In total, the teams have transitioned 239 rooms between the nine hotels, including integrations between other systems like Digital Alchemy, Windsurfer, Duetto, Merchant Link, and Micros."When we began looking for a new back office system to better support our needs at the resort, we instantly knew it was going to be a fit after meeting with the team at Infor. The team understood our extremely unique needs, and after time it felt like a friend was helping us implement this new software," said Heather Strout, Director of Revenue Management and Project Manager for the implementation, Kennenbunkport Resort Collection. "As a seasonal business, it is absolutely critical that we get everything right during our peak season. With one busy season under our belt using Infor, we could not be happier with the support and outcome of our selection."Infor HMS provides a centralized, unified look at guests and business performance and offers tools and features to help hotels reach high-value customers through the right channel-and with the right room at the right price, regardless of their size. Supported by powerful analytics, the solution also helps users quickly comprehend statistical information and gain real-world insights through data they are already collecting."In today's world, hotels need to have technology on the backend that is supporting a high-touch, guest-centric environment, whether it's a large global chain, or small independent hotel," said Stewart Applbaum, executive vice president, Infor. "Infor solutions are designed to meet the unique needs of the hospitality industry - from ever-changing room rates to managing guest preferences. For a seasonal operation such as Kennenbunkport, having organization-wide visibility and support is critical to provide the best guest experiences possible."About Infor
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Infor EzRMS Mobile App Enables Revenue Management on the Go

Infor ·10 April 2018
NEW YORK -- Infor, a leading provider of industry-specific cloud applications, today announced the availability of Infor EzRMS Mobile as part of the company's overall portfolio of Hospitality Revenue Management Solutions. The application, available through Google Play Store and Apple App Store, enables users to stay on top of their business by providing critical information on mobile devices. It provides the right information at the right time so hoteliers can analyze trends and make pricing decisions on the go.Infor EzRMS Mobile provides a rich set of features including:Smart KPIs - The mobile app enables more informed and confident decision making by providing a view of the most important business metrics through comparisons of past performance and future forecasts. The KPIs are presented in figures and charts for quick and easy access to data related to Occupancy, Room ADR, Room Revenue and more.Customizable Views and Dashboards - Infor EzRMS Mobile allows the end user to configure and customize how they view information and data, based on what works for them. Data can be sorted by Pick-Up Information, Day, Month, Calendar View, Actuals, On-The-Books, Forecasts and more. The app makes it possible for users to access all relevant information and easily swap from one hotel to another, if necessary.Additional features, like the following, will also be available for Infor EzRMS Mobile:Updated Recommendations - With easy integration to property management systems and central reservation systems, all information is kept up-to-date and users can view relevant recommendations and related competitor analysis to make informed pricing decisions. Users are also able to upload these recommendations to third party systems.Instant Notifications - The application provides updates and notifications for changes that may have an impact on the business, and the data is accessible on mobile devices."As a long-time Infor customer and partner, we were excited to get the chance to work with the new Infor EzRMS Mobile App," said Cynthia Paynter, Director Revenue Management and Pricing Solutions, Accor. "In order to exceed guest expectations, hoteliers in today's competitive hospitality industry need to have every possible advantage on their side. Having a mobile app such as this enables more real-time collaboration, as well as more efficient and effective employees."The Infor Hospitality Revenue Management portfolio comprises of revenue management solutions that are specifically designed to meet the needs of the hospitality industry. This core software application automatically calculates demand forecasts to maximize yields and profits. New features in the mobile app such as having data that is configurable by day or month, or a more visual breakdown of KPIs such as Occupancy and Room Revenue, are helping to provide more enterprise-wide visibility for users."We have been working to develop Infor EzRMS Mobile with the expectation that will empower the decision making of those in the hospitality industry and arm them with innovative technology solutions to improve their businesses and increase profitability," said Stan van Roij, Vice President of Hospitality Solutions and Program Management, Infor. "Having the power and forecasting capabilities in a mobile form is paramount for revenue managers who need the relevant data at their fingertips to successfully do their job."
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Frasers Hospitality Australia Deploys Infor to Deliver Seamless Mobile Experiences and Become a Paperless Business

Infor · 9 April 2018
Infor, a leading provider of industry-specific cloud applications, today announced global hospitality operator, Frasers Hospitality, has deployed Infor HMS mobility solutions across its Australian properties as part of its digital transformation strategy.The project, which started in 2015 with the deployment of Infor solutions at Frasers Hospitality's Brisbane property Capri by Fraser, has now been extended across all of Fraser Hospitality's Australian facilities in Sydney, Melbourne and Perth.Howard Phung, IT Manager Australia, Frasers Hospitality said, "Our Australian customers and staff were becoming more mobile and they expected seamless experiences across channels and devices, as well as access to integrated next-gen payment technologies."Frasers Hospitality's previous systems experienced several inefficiencies as the organisation was using separate platforms which did not allow seamless communication across channels and devices, sharing of information nor integration with third-party systems."We needed an integrated, agile and flexible platform to bring our employee- and customer-centric vision to life. Our aim was to optimise check-in efficiency, eliminate paperwork, integrate next-gen payment platforms, and ensure a high level of personal data security as compliance requirements were growing," added Phung.Paperless mobile experience and integrated payment, in a complex regulatory environmentAs seamless check-in was at the centre of attention for both staff and customers, Frasers Hospitality worked in collaboration with Infor to deploy the Infor Mobility solution that would deliver an unparalleled experience.Since its roll-out, the housekeeping app has helped improve operational productivity by 80%. Staff do not have to resort to heavy paper-based administrative processes. They can use mobile phones or tablets to organise daily activities and have all customer information sitting in the one platform. This means housekeeping staff are able to view all customer data, receive updates and manage all administrative and housekeeping requests in real-time.Customers walking to a Frasers Hospitality property can check-in quickly at the tip of their fingers.With the integration of Infor E Reg Card solution, Frasers Hospitality Australia shifted to a digital registration card system, while the roll-out of HPP technology enabled the organisation to offer secure "Click to Pay" link options to its clients, across all devices.Today, Frasers Hospitality offers Australian customers visiting its properties with many integrated payment options, including Apple Pay and in the near future, AliPay, PayPal and many more."Security is a major concern in our industry, especially when it comes to managing mobile data and payments. Using Infor solutions was instrumental in ensuring we were delivering mobile and payment features with a high level of security and data privacy, to comply with Australian and international regulations," explained Howard Phung.Frasers Hospitality mobile solutions mean Frasers Hospitality is fully compliant with the PCI, Mandatory Data Breaches Notification and upcoming GDPR regulations.Business Intelligence at the core of decision-makingInfor's Business Intelligence (BI) capabilities has enabled Frasers Hospitality to personalise and customise its customer-facing features at any point in time, depending on what each customer expects.Using the power of rich data, Frasers Hospitality teams are able to build dashboards that can form smart decision making in real-time, and create accurate forecast models, ultimately reducing operational and structural costs and delivering a better service to guests.This is a pioneer project for Frasers Hospitality which has used Australia as a pilot market to inform its digital strategy in other markets such as China and the UK where the Infor solutions have now also been implemented."Our vision is to be 100 percent paperless by late 2019. Thanks to Infor, we are on the right track to achieve this and make our digital transformation permanent," said Phung."Mobility, next-gen payments and compliance requirements are challenging many service-based industries. Frasers Hospitality is a great example of how using cloud-based mobile technologies and integrated platforms can help improve a business' bottom line, improve staff and customers' overall experience, while meeting data security and privacy compliance requirements," said Eric Wong, APAC Vice President, Hospitality at Infor.About Frasers Hospitality AustraliaFrasers Hospitality, a member of Frasers Property Group, is a global hospitality operator with Gold-Standard serviced, hotel residences and boutique lifestyle hotels across Australia, Southeast Asia, North Asia, Middle East, Africa and Europe.
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Infor Announces New Collaboration with Deem

Infor · 7 March 2018
NEW YORK -- Infor, a leading provider of industry-specific cloud applications, today announced a strategic collaboration with Deem, a leading mobile and cloud technology provider for the corporate travel industry, to integrate travel and expense management solutions. Paired with Infor's flexible and configurable travel and entertainment (T&E) expense management solution, this integration offers customers more choice in travel and spend management vendor selection along with an integrated booking tool that automatically transfers data from the Deem Work Fource platform to Infor Expense Management."Our goal is to revolutionize business travel and eliminate the headaches and hassles of conventional travel software," said John F. Rizzo, President and Chief Operating Officer, Deem. "Our partnership with Infor is an important step in that direction. By integrating Deem Work Fource with best-of-breed partner solutions through our Fource Alliance program, companies can make travel booking, expensing and management an automatic and touchless process."Integrating systems improves travel expense management for both business travelers and their employers. When traveler's book flights, hotels and services using Work Fource, expenses can automatically flow into the expense reporting software. This saves users from having to manually enter expenses and allows corporate travel managers to review and manage expenditures proactively before the trip is taken - providing better control over travel spending."By working with leading organizations, such as Deem, Infor is able to drive overall business performance for customers more effectively," said Mark Corsetti, Vice President and General Manager, Infor. "Infor is committed to ensuring that its customers have the most innovative applications, and premiere experiences with its solutions, and we will continue to seek new ways and partnerships in which to drive value for them."Infor Expense Management offers unique and insightful capabilities for spending control, reporting, and analysis. Customers can actively manage employee-initiated expenses while on the go, thanks to mobile capabilities and cloud deployment, and reduce those costs without impeding their business. Whether an organization has one location, or it's a complex, multinational operation, Infor Expense Management can automate expense-related business processes with social collaboration tools, enforce policy compliance, cut administrative costs, and reduce the risk of accidental errors and intentional fraud.Deem's next-generation business travel management platform uses advanced technologies to provide optimized solutions for travelers, corporate travel managers, and travel management companies and suppliers. Deem's platform, Work Fource, brings design, machine learning and customization together to provide the business travel ecosystem with a solution for managing travel costs at the beginning of the booking process, and integrating them seamlessly with the back-end expense reporting required by finance departments."Infor has enhanced its expense management capabilities with its recent partnership with Deem," said Robert Kugel, Senior Vice President of Ventana Research. "The alliance brings Deem's online booking platform for policy-compliant travel and itinerary management functionality to Infor's Expense Management. The partnership provides Infor customers and their road warriors with the ability to integrate and simplify their travel and expense management experience."About DeemThe most difficult part of any business trip is too often the trip itself. It shouldn't be. Deem makes it painless for the traveler to get down to business without distraction, simpler for the travel manager and management company to keep track of all the moving parts, and easier for partners to get the information they need to stay competitive.The Deem Work Fource platform is designed for the entire business travel ecosystem using machine learning, AI and predictive analytics. Deem's suite of tools range from a dynamic traveler booking platform, travel manager cost controls, travel agency service technology, and supplier revenue opportunities, including the world's largest car service affiliate network and operator solutions.Deem's Work Fource Platform services more than 50,000 corporate customers in 61 countries, speaking 15+ languages - including the world's largest travel management companies. The company, headquartered in San Francisco, CA, with offices in Bangalore, India, is backed by leading venture capital funds, as well as corporate and private equity investors. www.deem.com
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The Top 2018 Mobile Technology Predictions for Hotels

Infor ·29 January 2018
The most obvious shift in how we conduct business, of course, can be seen in the dwindling numbers of our face-to-face interactions. The mobile universe has all but eliminated the need for some of the hotelier's more traditional guest touch points. These touch points are now being replaced with automated processes that are custom-tailored to the wants and needs of each guest. Even age-old practices like wake-up calls are a thing of the past.Despite these changes, it is important to remember that we are also in a time of great potential - one that will undoubtedly lead to increased satisfaction in the guest experience. The technological revolution has opened new modes of guest interaction, including more guest exchanges that can be driven by new, data-centric loyalty strategies. This potential can be extended with a solid mobile plan, which can further solidify client connection in an era where people are more loyal to their search engines than they are their brands. By putting the needs of the guest first, adapting to a technology-first approach is a no-brainer.So, what can guests, staff, executives and others in the industry expect the digital revolution to deliver in 2018? And, most importantly, what can we do to keep pace while never betraying the customer experience?More "Frictionless" MillennialsMillennials, who brought on the mobile revolution, are expected to make up 75 percent of hotel guests by 2020. Millennials grew up with mobile technology--they are used to having everything at their fingertips. These frictionless consumers are continuing to change the culture of the guest experience, and that goes far beyond hotel reservations.Today's consumers want to check in and out, remotely, on their smartphones, whether in advance of or on the day of their arrival. In-room check in, already in place at many larger hotel chains, lets guests select their rooms via digital floor plans displayed on their tablets or phones. Online locking systems that allow guests access through their smartphone will also proliferate. We will see less and less paper receipts, as more properties start tabulating room minibar and other product and service consumption, in real time, while consumers review charges on their device.What you can do today: Start instituting a service culture built around frictionless consumers. For example, hotels can check in guests on the iPad curbside or at the conference registration desks. If you want to start small, deploy iPad check-in at the front desk to speed up the process.Wider Staff MobilizationToday's guests no longer want to engage in traditional phone conversations when they have questions or are requesting services. Instead, they prefer texting, and moreover, expect swift and immediate responses. We will start to see direct service optimization input, guest messaging and services contacts through text messaging platforms. That means a lot more tablets and devices in the hands of employees, ranging from housekeeping staff to room service to the concierge.Electronic housekeeping dispatch based on real-time room occupancy is a big guest satisfier in terms of scheduling and minimizing guest privacy disruptions. Further, for the staff itself, it increases efficiencies. For the concierge, expect more access to integrated systems that include local attractions and events, which can then be shared directly with a guest's device - no phone call necessary.Better systems, hardware devices and on-site networks will continue to enable more associate-facing technologies. As staff and guest interactions occur, hoteliers can be curating crucial guest preference data and providing staff with more reporting capabilities, by role. This will increase guest satisfaction, and, in turn, loyalty.What you can do today: Start building a mobile strategy that ensures all guest-facing employees have 360-degree visibility into the same information.No More Room-Anchored ServicesMobile technologies and better broadband capabilities will continue to bring about a BYOD (bring your own device) culture that eliminates room-anchored services. In fact, many guests travel with multiple devices for their entertainment (or work) purposes. As mentioned above, phones and other connected devices will affect more than just the happenings inside the room, but this BYOD shift adds great potential for hoteliers.The hospitality industry pours an enormous amount of resources into providing guests with all the entertainment they could possible want during their stay. This runs the gamut from gaming consoles to on-demand movies. Guests now prefer to stream their own content via services like Netflix, HBO, and Hulu, and take in their own curated content, whether through their personalized Facebook timeline or carefully chosen Spotify playlists. This shift allows hoteliers to reevaluate what services are provided in the room, and where they can save or invest more to better meet the needs of guests.What you can do today: Scrutinize your revenues from services and products that are likely to migrate to a guest's own device, and plan alternative revenues that capitalize on mobile technology.Guest Location Tracking and Rapid ResponseMobile devices also act as GPS trackers. With the utmost attention to guest privacy, hoteliers will be able to receive alerts when their VIP guests are on property. From there, they can be dispatched, rapidly, to provide whatever service the special guest might want or need (which can be determined from previously gathered data), whether it is food and beverage or other amenities.While this may be the most "Big Brother is watching" type implication of mobile technology, it is the truth and holds many opportunities to increase guest loyalty with VIP customers. However, if this is something hoteliers are going to consider utilizing on their properties, they must ensure the safety of their guests and their guests' personal information. Cloud-based solutions often offer the most secure options to store and analyze this kind of data, taking some of the burden off the hotel staff. By utilizing the data while still enforcing the importance of security, it is a win-win for both the staff and guests. Another benefit to the cloud is the real-time advantages that cannot be seen by other types of solutions that are hosted on-premise and must be manually updated. Real-time data, both delivered and updated, means real-time insight and therefore, real-time action.What you can do today: Implement a cloud-built PMS that gives all relevant employees access to customer preference data so they can offer VIPs on-the-spot services.Data Gathering and AnalysisWhile many believe it holds a potentially threatening nature, and can work to dilute a brand, always-on, mobile engagement can do the opposite. Always-on mobile engagement can allow hoteliers to gather data on both a granular and global level. Properly analyzed, that data can be used to build personalized guest relationships, and in turn, continuously build loyalty and engage them for the long-term. The key is not approaching mounting data with a more-is-better approach. Instead, the right data needs to be selected, managed, tracked, and analyzed to optimize the guest experience.What you can do today: Upgrade your PMS system to analyze data volumes and fully integrate with all systems, including POS, CRM and guest loyalty applications.The promise of mobile technology and its ease and convenience has been realized. However, as hoteliers and the entire hospitality industry keep abreast of its evolution and effects on guest behaviors, they should look as far as the PMS as the source of truth for any strategy.It is important to remember, though, that not all next generation PMS are alike. Hoteliers should look for a system built on mobile-first technologies. Today's frictionless consumer is intolerant of downtime and anything that is not an immediate, flawless delivery can derail even the best mobile strategy.That leaves one final technology trend that feeds into a mobile strategy: the cloud. Once an abstract and futuristic technology trend, the cloud is now a fully realized system that benefits enterprise software greatly across a plethora of industries, most specifically in the hospitality industry. More hotels are migrating their legacy systems to the cloud. This year, we have seen a growth in cloud transitions, due to decreasing complexity, and we expect that to ramp up in 2018. More hoteliers understand the benefits of a cloud-based system and how it provides the least risk to system downtime or lag, while also reducing the burden and cost of additional IT resources. Most of all, the cloud allows hoteliers to focus on their most important asset, and the one that will never change, regardless of technological evolution: their guests.Reprinted from the Hotel Business Review with permission from www.HotelExecutive.com

Attracting the frictionless consumer

Infor ·By Michael Schubach
For hoteliers, the rapid ascent of OTAs and sharing economy models threaten to dilute even the strongest brands. But the rapid technology evolution doesn't have to leave brand loyalty behind, writes Infor's Michael Schubach. One need only look at the immediacy and convenience of making an Amazon purchase to see why today's consumers are expecting that same personalized experience from all of their buying transactions. By embracing digital disruption, he says, hoteliers can lead the way, even in the age of Amazon.
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Personalization and the Guest Experience

Infor ·15 November 2017
From a historical perspective, hotels have a checkered past as far as "unique" goes. A number of hotel chains and many individual properties grew famous and wealthy based on their reputation as premier providers of deluxe accommodations and exceptional service. During one bygone example of gracious travel, the European Grand Tour, which began in the seventeenth century and grew popular in England during the eighteenth and nineteenth centuries, visiting hospitality showplaces was considered a rite of passage. The Grand Tour essentially gave rise to the concept of a collegiate "gap year" - young men, most typically, from wealthy families traveled Western Europe as a hiatus between school and their working careers. It was an opportunity to see the centers of culture and civilization, and acquire a patina of sophistication while killing time. Hotel accommodations for the wealthy were typically grand, and were made unique by their exotic locations, ornate furnishings and willingness to accommodate a traveler's dreams and desires - for a price.However, "unique" was not always as kind to middle class or budget travelers. Leisure travel in the US grew as middle class families gained access to affordable reliable automobiles, but roadside hotel and motel accommodations remained something of a crapshoot. The hospitality industry changed dramatically in 1952 after one Tennessee businessman booked vacation accommodations for his family in some less-than-stellar properties. After that experience, Kemmons Wilson dedicated himself and his livelihood to the concept of family friendly, affordably fair guest experiences that were made unique by predictably standard accommodations and features. Holiday Inns, his brainchild and better mousetrap, went international within the first eight years, and had over one thousand locations within sixteen years.The pre-Kemmons-Wilson traveling world was very familiar with hotel brands, but Holiday Inns propelled the concept of brand standards to the forefront, a very specific set of specifications for every aspect of accommodation. Most chains followed suit, each writing a unique Bible of Expectations for their guest deliverables. Predictability still enjoys a tremendous following, and patrons who choose any well-known international hotel chain can travel the world and stay in remarkably similar rooms time after time.However, such standardized expectations don't particularly appeal to younger post-millennial travelers. They look for more experiential travel, at times for business but particularly for leisure travel. The rise of private providers, such as Airbnb, speaks to the demand for out-of-the-ordinary travel experiences. The irony of that type of competition is that provides in spades the unpredictability that Wilson fought to so hard to overcome. Nonetheless, the world keeps spinning, and what was old is new again.Notably and thankfully, there is a very significant difference in the twenty-first century version of non-standardized accommodation: the game changer is the technology of sharing. In Wilson's day, it generally wasn't practical to get insights, references and reviews before you committed to your stay. Today, it's hard to imagine that you could find fifty square feet of accommodation that haven't been photographed, shared, blogged, rated and reviewed in a myriad of online outlets. It's the age of social media, so there is no excuse for the traveler not to be forewarned and forearmed.But personalization - that highly sought differentiator - doesn't necessarily mean one must find oneself on a sofa sleeper in an undersized SoHo loft. Personalization extends beyond unconventional accommodation by individualizing communication with travelers, understanding both who they are and, equally as important, why they travel. It is how major chains could conceivably combat the competitive threat posed by every apartment building ever constructed.Let's begin with the most fundamental concept of marketing: birds of a feather flock together. Human beings emulate their avian counterparts admirably - they segregate themselves into communities of likeness, based on the precept that we are all much more comfortable amongst our own. Take that basic fact and liberally apply the sociological studies of demography and psychographics, and presto: it takes surprisingly little information to surmise a treasure trove of potential information about someone's penchants and likelihood to purchase and repurchase. Armed with something as easily acquired as a zip code, marketing geniuses can assemble what can be a likely description of the traveler in question. It should be noted that the sort of information that often passes for customer intelligence is actually a summation of likely but not necessarily individualized data. Even the really good data tends to be a composite of generic demographic information interleaved with previous purchasing history and personal consumption preferences. It's a good start when a hotel chain sees each guest as an individual rather than a demographic group member but it's only a start.And true personalization demands more than guest preference retention. Remembering a room type preference - a king versus a double and having it ready when the guest arrives - is nothing more than table stakes in a competitive market. One very important differentiator that adds value and deepens customer insight is to understand the reason that the guest is in house - be it business, leisure or conference participation. Having a sense of a trip's justification allows the hotelier to apply preferences that apply not just to that particular guest in general, but to that particular guest's travel "persona." A leisure travel persona can change the accommodation preferences, service levels, assistance requests and additional revenue opportunities. Now consider the business persona: as a demographic group, business travelers may be more inclined to concern themselves with loyalty point earning opportunities but less inclined toward inclusive meals or services, since their bill is a reimbursable business expense. Also, business people are more likely to take advantage of express check-in and checkout services, and less likely to seek extensive assistance or guidance from the front desk. (See how demographic information works? For every demographic characteristic listed, it's possible to imagine plausible exceptions and numerous examples of where the descriptions simply do not apply. The data isn't wrong - it is statistically generic. Apply another demographic variation - let's say luxury sector business travel - and one gets different statistical standards, metrics and descriptors.)Being able to recognize J. Q. Public as distinct from the crowd is important, but serving him (or her) appropriately when visiting as Professor Public or just plain Jay (or Jae) is mission critical in this new age. Applying travel personas is an important preference differentiator that helps tailor a stay and enhance the guest experience.Another favorite way to court guest favor is to integrate social interests into travel opportunities. In many markets, purpose-driven travel is augmenting or replacing the demand for more straightforward tourism. Regional food preparation, social interaction, indigenous art collecting, language learning and ecological intervention are bringing out next generation travelers in quantity. Once drawn into a like-minded grouping, those proverbial birds of a feather truly do flock together. Affinity travel groups, people who don't necessarily know one another through business or family relationships, unite through purpose and then travel accordingly.Important facts to consider in the quest for personalization are that (a) there are technologies in the marketplace that provide the tools to better know, understand and recognize guests, their needs and their desires; and (b) there are competitive technologies being developed with a mission to eliminate as many of the persons, the service agents, from the equation as possible. This is an example of even more irony - technology as both friend and foe. The desire to automate is fueled by the prospect of greater accuracy and lower cost, but it's hard to imagine systems to create relationships and personalize service will work better without people. I would maintain that the hospitality industry specialists, along with artists, philosophers, theologians and caregivers might be the last bastions of humanly delivered services. I, for one, would gladly seek that acknowledgement, even if it gets delivered as a tombstone epitaph.But in a rapidly evolving technological landscape, let's not lose sight of the original mission. When you think about the word "personalization" what should first come to mind is "you." Systems and programs that enable guest recognition, tailor offers and speak to the guest of extraordinary experiences provide the differentiation that separates the good from the outstanding. In the chain hotel's world of highly standardized options, it is customer relationship management software that provides the best competitive advantage in a marketplace that values the unique above all else. The best approach for a personalization program that brings hotel guests into sharper focus, improves the customer relationship, enhances revenue and results in more rewarding guest experiences is always a "you first" proposition.Reprinted from the Hotel Business Review with permission from www.HotelExecutive.com
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When revenues, not RevPar, are rising

Hospitality Solutions | the Infor Blog·30 October 2017
The hospitality industry is riding a wave of growth, giving us a lot to celebrate. Hotel revenues were almost $200 billion in 2016 – an increase of $10 billion over 2015. However, before we open the champagne, we need to be aware that RevPAR profits rose only 4 percent last year, according to the 2017 Smart Decision Guide to Hotel Property Management Systems, which adds that hoteliers should recognize the possibility of negative RevPAR in the future.

Is Bigger Data Really Better Data?

Infor ·31 August 2017
In the world of hospitality, the collection and use of data are the industry's game changers. Location, location, location is now everywhere on planet Earth, and the room product ranges from pup-tents through the royal suites set aside for the exclusive use of the Sultan of Brunei. Despite the dizzying panorama of possibility out there, the truth is that within any given price and service class there isn't a great deal of differentiation in products and amenities. We depend on data to deliver the differences that turn personal travel into opportunities to collect life experiences and unique memories, and to tailor personalized service; it's access to data that gives Millennials and business travelers efficient access to availability, price shopping and loyalty / reward points.But all data is not created equally. As I look across the kinds of information that we use to find and serve our guests, I see four distinct data types, distinguished by their method of manufacture:ActiveWhen we specifically elicit information from a guest or customer, this is active data collection. We can either ask in person (What is your last name? Could you spell that for me, please?) or on a form, but either way we are telling the provider what we wish to record so that we may use that information in a manner that somehow benefits him or her - at least, that's the theory.Active data is typically the best information you can retain; unless your respondent has something to hide or simply does not want you to have access to the requested information, what you get is accurate according to the best source possible. It's important to note, however, that even active data has a shelf life: last name, address, age (as distinct from birthdate), marital status, smoking preference, need for ADA accommodation or assistance can all come and go. "Eternally true" is not a property that we associate with guest data; there is a need to ask and reconfirm all kinds of data on a regular basis.PassiveDuring the course of conducting routine business within a hotel, a great deal of routine data is generated. Keeping this data available and using it to make future operational decisions is an example of passive data collection. One might assume that since the data is factual (e.g., the guest slept in a king room the last time s/he stayed at the hotel), it is a realistic reflection of preference (the guest prefers sleeping in a king-sized bed). It is also reasonable to assume that there was some deliberate data collection step involved in the assignment of the room (Do you prefer a king bed or two double beds?). Thus the king room, duly noted, would seem a clear preference for future room assignments, correct? The official answer in this example is "maybe or maybe not." Reusing this type of data implies that an active choice was made and a clear preference is reflected in its presence.What is not clear is if the prior circumstances are an expression of an ongoing preference. Even less clear is what was actually being selected at the time - what if the question the guest answered was "Do you prefer two double beds on the first floor facing the freeway or a king bed on the concierge floor overlooking the waterfalls?" Did the guest select the king bed or acquiesce to the situation? What was actually selected? Was it a king bed or a higher floor or a premium view? Asking the unfettered question, "All things being equal, what kind of bed do you prefer?" is entirely different than giving your guest a choice between room 104 and 2227. Passive data collection produces true facts that can be misleading when used to make derivative decisions.AssumptiveFrom my perspective, assumptive data is that which is based not on me or my personal responses, but rather because I "fit the profile" of a particular affinity group about which data is known. Assumptive data exploits the old marketing maxim that calls out flocking tendencies of "birds of a feather." An example from outside the hospitality industry that illustrates the risk of using assumptive data is the fact that I've lived in a "deep red" southern state for nearly a decade. This could imply something about my cultural values and/or political leanings - or it might not. In an industry example, a revenue manager from a very large chain that focuses on moderate priced hotels for the business traveler, once told me that if I call on a Monday or a Tuesday to request one night's accommodation within that same business week then, with statistical certainty, I will request and will be willing to pay extra for a king-bedded room.Statistically, I'm sure she was correct. I, however, always get a room with two double beds so that I can throw luggage, clothes and papers on the other bed. Assumptive data works well if your guest is not a statistical outlier; for outliers your data point, regardless of probability, is wrong.AggregatedAnother way to get actionable data is to collect and retain large quantities of raw data, assuming that the more you have or observe, the more apt you are to extrapolate meaningful information from it. This is essentially the "secret sauce" of big data: the whole is more revealing than any of its parts. Parsing a passel of data is how we compute averages, spot trends and evaluate statistical possibilities. Armed with this information we may not always win, but we are certainly playing the odds and betting with the house; this is "mathe-magic" of aggregated data.Consider my earlier question of the king size bed with the waterfall view. In that one single transaction it's difficult to determine the guest's motivation in the selection. If however, a guest stays eighteen times a year, and fourteen of those times are in a king room, we can, with gathering confidence (nearly 90%), be justified in thinking that the guest's room preference is being accommodated. The best evidence to support our conclusion is the frequency with which the guest rebooks the hotel; something must be to the guest's liking, even if it's just location, location, location. The lesson we take from this particular example is that more data can indeed make us righter.Another example of the power of big data is the way it can improve hotel service. Because today's systems have the capacity to process and store massive quantities of data, service rendition can be analyzed in detail and can be used to predict service outcomes. Properly architected service optimization systems produce a wealth of data as they monitor and record request fulfillment. By tracking lapsed time of each incremental step from initial order through final fulfillment, we can track staff productivity and harness the data for predictive purposes.For many years, the industry used standard statistics against which performance was measured; for standard guest rooms (think about a roadside Holiday Inn here), a housekeeping room attendant was expected to turn the room in thirty minutes, finishing sixteen rooms in an eight-hour shift. Of course, a slew (a precise term for an imprecise quantity) of variables affected the actual outcome. Sixteen rooms was simply a target number that was deemed to be challenging but practically attainable, and variations either "came out in the wash" or were used to identify consistent over or underachievement. It was really as much practical measurement as circumstances permitted; short of holding a stopwatch to a room attendant, it was a rule of thumb that generally worked.But today, the memory stopwatch is abundantly available, and can be used for every room attendant on every room assignment. And those slew of variables? We can passively record almost all of them: we can know the size of the room assigned, the number of occupants lodged within, the level of service requested or due today, the time of the assignment (for shift or day-part analysis), the travel time from room to room, the inspection time, any come-back requirements to correct inspection discrepancies, and last but certainly not least, the room attendant him or herself, with whatever tracking is permitted or useful there, things such as age and years of experience. We know everything but the weather conditions.Now, let all these data points collide over a span a thousand room turns - that's 12.5 full-time weeks by the old reckoning - and a desk clerk can be told that the room s/he needs, a king-bedded junior suite with terrace and a park view, that was vacated three hours ago, requires full checkout service that takes the assigned room attendant forty-four minutes and forty-five seconds to complete. It will take the inspector an additional twelve minutes and fifteen seconds to arrive, inspect and release the room, with a nine percent chance of requesting corrective action, which could (but likely won't) add another fourteen minutes to the completion. Since the room is already in progress, the attendant having started on it thirty-nine minutes ago, the room is now estimated for completion in exactly eighteen minutes. Sending both the attendant and inspector an automatic "guest is waiting" request to expedite the room will shave six minutes off that estimate. That leaves the guest a theoretical wait time of twelve minutes - just enough time to enjoy a complimentary cup of coffee while the room is finalized.So does data really light our way, allay our fears and give us warmth? Maybe in a somewhat strained analogy, one out of three isn't bad. Data is most certainly a part of enlightenment. While it might be short on warmth and reassurance, it is what makes guest recognition and superior service a practical reality. It allows you to personalize guest service, assuming, of course, that you train and field personable, hospitable service providers. Understanding data collection, interpreting it well and making it accessible when appropriate is the key to surpassing guest expectations and delivering memorable and differentiating hospitality experiences.Reprinted from the Hotel Business Review with permission from www.HotelExecutive.com
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Infor Hospitality Continues to Gain Momentum

Infor ·27 June 2017
Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced the continued momentum of Infor Hospitality. Hospitality-specific applications for the gaming, restaurant and hotel industries that deliver increased organizational visibility, modern user interfaces and flexible deployment options contributed to the welcoming and expansion of relationships with more than 3,000 organizations in fiscal year 2017.Some of the new Infor Hospitality customers or those who have expanded their existing relationships with Infor include Trump Hotels, AMResorts, 1 Hotel Brooklyn Bridge (a Starwood Hotels property), Hersha Hospitality, Unscripted Durham and The Time Nyack (both owned by Dream Hotel Group), Halekulani, and Fantasyland Hotel."At Vienna House, we place a lot of emphasis on providing our guests with a beautiful, modern experience and we found that focus to be very well aligned with Infor's values, which made our choice to implement Infor HMS all the easier," said Stefan Urdl, Head of IT, Vienna House. "Infor HMS is flexible enough to meet our unique needs, while still being powerful enough to provide us with valuable insights about our properties so we can make the most informed decisions for our business."Infor Hospitality solutions are designed to help customers differentiate themselves in a competitive and crowded marketplace by providing industry specific functionality and scalable solutions that deliver measurable results. The solutions that make up the Infor Hospitality suite of products feature social, mobile, analytic, and cloud technologies to streamline operations and enhance the guest experience."The past year has been an exciting one for the hospitality industry and the same goes for our year at Infor. We have been working on the development of new products, and enhancements to existing products to continue to drive innovation and transformation for our customers," said Stewart Applbaum, senior vice president, Hospitality, Infor. "We are looking forward to continuing to strengthen the new relationships we have formed and the ones that we have expanded upon in the coming years."Infor EzRMS and Infor HMS, two key solutions in the Infor Hospitality suite of products, have received enhancements over the past year. Updates to Infor EzRMS include new machine learning capabilities and improved dynamic forecast models to make the systems more accurate, quicker to react to unexpected situations and less dependent on historic data. Infor HMS has seen similar upgrades including significant enhancements for gaming customers such as the new HMS Gaming module which enables users to easily search for guest records to track player fields and link player value. The updates to Infor HMS for gaming customers provide all information in real-time across the organization for a seamless guest experience.
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Infor Hospitality Announces New Integration with CeloPay

Infor ·27 April 2017
NEW YORK -- Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced a new collaboration with CeloPay. As international standards continue to increase for payment processing, Infor Hospitality now integrates with CeloPay, a leading global payments solutions provider, to offer current and future customers a solution that will help mitigate guests' risk of card-not-present fraud losses. Infor Hospitality offers a fully integrated suite of operational and financial applications, for every area of the hospitality enterprise, from the front desk to the back office."We take the security of data very seriously at CeloPay, but we do not believe that security and compliance should make things more difficult. We created CeloPay to be securely used anytime, anywhere with a seamless emphasis on data protection and compliance," said Jason Harper, CEO of CeloPay. "The relationship we have with Infor Hospitality is extremely beneficial for customers, who can now experience an easier way to collect payment information. It's rare to find a company that aligns so well with your own, but that is what we have found in Infor, and we are excited to continue growing the relationship."Infor's strategic relationship with CeloPay will enable Infor Hospitality customers to procure CeloPay to manage these payment collection processes in a secure, streamlined and efficient manner. Security and compliance are at the core of the CeloPay product that is built to be easy to use and flexible. CeloPay facilitates the secure submission and processing of information so that information is safely processed without the need for email or fax."Unfortunately, data breaches are still a serious, top of mind issue for the hospitality industry, and collaborating with CeloPay to provide an enhanced security solution will help keep Infor's customers modern and competitive, while still providing an exceptional guest experience," said Stewart Applbaum, senior vice president and general manager, Infor Hospitality. "We want our Hospitality customers to have the best experiences with our products and will continue to provide them new and enhanced ways in which to transform their businesses." About InforInfor builds business software for specific industries in the cloud. With 15,000 employees and over 90,000 customers in more than 170 countries, Infor software is designed for progress. To learn more, please visit www.infor.com.

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