Cookies on HFTP Bytes

This site uses cookies to store information on your computer. Some are essential to make our site work; others help us give you the best possible user experience.
By using the site, you consent to the placement of these cookies. However, you can change your cookie settings at any time. Read our Privacy Notice to learn more.

I understand
  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

commercial

Live from HEDNA Lisbon: Top experts share practical advice for hoteliers

Puzzle Partner Ltd. ·9h
There were many perspectives on the state of global distribution featured across three days of education, keynotes, and deep-dive panel discussions. From iterating your business models to understanding how payments continue to evolve, here are 7 observations from in and around HEDNA Lisbon 2018.On marketing to millennials - and anyone else online The most vivid keynote of the week came from Steve Bartlett, the founder of social media consultancy Social Change. Beyond the prototypical inspirational founder story, Steve offered some very specific advice for brands defined success selling to consumers online.While this wasn't a marketing conference, the reality of distribution is the digital channels (such as Instagram) are increasingly becoming bookable. This means those that sell online have to understand these emerging distribution channels. His advice:Become a publisher. well this advice has been standing for quite some time, successful brands these days know how to create content that resonates with their target audience, says Bartlett: "Branz they're winning set up internal teams as publishers, especially as Instagram shifts to bookings."Facebook: Brands should encourage content the facilitates meaningful conversations on this platform.YouTube: Consider frequency, as daily videos ranked higher Windows that are one-off. Episodic content also performs well.Fertile ground: Bartlett mentioned both podcasts and LinkedIn as still "thriving with opportunities."On brands outside of hospitality doing retail rightRetailing and merchandising continue to be hot topics in hospitality. Looking to expand additional revenues, many hotels are looking for interesting ways to deliver more than just a room.Kate Ancketill, of consultancy GDPR Creative Intelligence, offered a bevy of examples when attempting to answer the question "how to engage with tomorrow's customer?" Here are some standouts that audible enthusiasm from the crowd:The Museum of Ice Cream: this attraction was built with Instagram in mind. Offering only 30 minutes to explore, the space is full of interactive, memorable experiences -- such as a giant pool of sprinkles. The attraction ended up garnering so much attention on social media, that it has now gone on tour.Delta and Tinder's dating wall. Emerging from the insight that profiles with travel pictures were seen as more appealing, Tinder partnered with Delta to create a static dating wall that allow people to take more "sophisticated" pictures.Alibaba's "New Retail" experience. The new food retail experience, called Nema, offers seven paths to purchase for different needs and use cases. This targeted approach to satisfying specific consumer needs with targeted products within the one operation allows for maximum profitability. The brand's consumer group has different needs depending on the time of day and individual situation.Emphasizing how these experiential campaigns made a viral impact, the takeaway was to brainstorm ways that hotels could leverage their physical assets for a viral effect.Audience Poll, June 5th, 2018On developing and maintaining a fruitful client/vendor relationshipDuring the "Hotelier's View" panel, a group of hoteliers share their thoughts on how Hotels and their partner vendors can work better together.One of the key points was addressing account management and account servicing. Sarah Fults, of MGM Resorts, made an important distinction between the definition of vendor versus partner. The choice of word informs the approach, as vendors might not have as much skin in the game as partners. Fults prefers to use partners, to emphasize that this is a mutual beneficial relationship.However, many hoteliers, including some in the audience, felt that how their accounts for managed was a critical piece of satisfaction with any technology provider. From educating new hires to understanding the implications of new features, customer success was very important to hoteliers.On pain points in payments Payments continue to be a point of vigorous discussion, as the landscape's complexity only seems to increase with time. When struggling to implement the variety of payments that consumers expect, there are a variety of things that create headaches for hotels.As part of the standalone payments track, Mike Carlo, of ZanderPay, brought together a group of payment processors to share some of the hidden costs of payments for hotels."The biggest 'hidden' cost for the hotel industry is the lack of efficient payment processing for any cross-border guest. Whether it be cross-border fees charged by the card schemes or lack of transparency in FX conversions, hotels can pay 1 - 5% more than they should for any cross-border guests."On iterating new business models in an uncertain age If there's one thing that all businesses share today, it's that the digital transformation has required evolving business models. This applies to the hospitality industry, as well as the vendors that serve it.It's all about "how to thrive when disruption has become the norm," said Benjamin Devisme from Colossal Factory and Fernando Vives from NH Hotel Group. The quote that got the most reaction was that brands must"Believe in your model more than you believe in god."This applies to both business models and algorithmic models. The point is you have to put the full weight behind whatever model you choose to build around.Therefore, key criteria for successful models. Models must be:Rationable: It's a blend of French and English but the point is that models must be rational and reasonable given current business circumstances. Irrational business models don't work, especially in an uncertain environment.Shareable: If the model is not easy to share, it's likely not easy to understand. This complexity reduces the chance of success as the model is communicated throughout the value chain.Challengeable: Your brand's team needs to be able to prod and push, and make sure but the model stands on its own. It should be resilient but also pliable whenever needed.These observations are just one view into the many threads throughout the Lisbon event.In the weeks and months ahead, we will be publishing an ongoing series that explores the themes, trends, and conversations of the conference. A refresher for those who were there, and a look inside for those who weren't. Either way, the journey continues as we expand our scope towards understanding today's constantly evolving distribution landscape.Keep an eye out here on the HEDNA blog, as well as our LinkedIn page, for an ongoing series of articles around HEDNA Lisbon. Subscribe to our newsletter at https://www.hedna.org/members/blogs.aspAbout Hotel Electronic Distribution Network Association (HEDNA)HEDNA (Hotel Electronic Distribution Network Association) is a not-for-profit trade association whose worldwide membership includes executives and managers from the most influential companies in the hospitality industry. Founded in 1991, HEDNA's mission is to be the leading global forum for advancing hospitality distribution through collaboration and knowledge sharing. Its vision calls for HEDNA to be known for creating an environment that fosters strategic collaboration toward business development in the global hospitality industry. For more, visit www.HEDNA.org.

HITEC Houston Makes History as HFTP's Highest Attended Event in 65+ Years

HFTP ·22 June 2018
Hospitality Financial and Technology Professionals (HFTP) is pleased to announce that HITEC Houston broke barriers this week as the highest attended event in the association's history with over 6,650 attendees. Produced yearly by HFTP, Hospitality Industry Technology Exposition and Conference (HITEC) showcases the industry's latest innovations, and provides a top-notch education program for attendees. HITEC Houston took place from June 18-21, 2018 at the George R. Brown Convention Center in Houston, Texas USA.HITEC Houston featured over 120 speakers, including futurist Mike Walsh and data security expert Theresa Payton as the keynote speakers. The daily education sessions addressed trending topics including: data security, IT initiatives, sustainability and CSR, AI, leadership development, blockchain, millennials reshaping the industry and more. The Houston exhibit floor featured 397 exhibitors showcasing the latest in hospitality technology products and services. An impressive 47 registered press members were in attendance covering the event."Thank you to everyone who helped make HITEC Houston a huge success," said HFTP CEO Frank Wolfe. "HITEC Houston was not only the highest attended HITEC conference to date, but it was also the highest attended overall conference in HFTP's 65-year history. HFTP looks forward to continuing to serve the hospitality technology community in years to come. See you next year in Minneapolis!"The Entrepreneur 20X (E20X) Houston innovation competition for hospitality startups featured 16 startups, an expert panel of six judges and 16 industry mentors who coached the entrepreneurs before their four-minute pitch. Reply.ai won the E20X Judge's Award grand prize of $5,000 USD, and Beekeeper was chosen by conference attendees - via the HFTP Multi-event app - as the E20X People's Choice Award winner. The HITEC Houston Opening Party, presented by Samsung and HFTP, featured multi-platinum rapper Flo Rida and took place at the famous House of Blues Houston.Three hospitality technology industry leaders were recognized and awarded at HITEC Houston: 2018 HFTP International Hospitality Technology Hall of Fame recipients Tammy Farley and Jing Zhu; and 2018 CHTP of the Year recipient Sean Van Dyke, CHTP. HFTP also hosted its annual HITEC Helps social responsibility project during HITEC Houston, and raised funds for local nonprofit Compudopt - who provides technology access and education to underserved youth.Attendees with access to the HFTP Multi-event app can use it to refer back to the attendee list and exhibitors to follow-up on the event. HITEC Minneapolis is June 17-20 at the Minneapolis Convention Center in Minneapolis, Minnesota USA. In addition, HFTP has several other coming events. The HFTP Annual Convention is October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. And HITEC Europe is April 10-11 at Palau de Congressos in Palma (Mallorca) Spain. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout North America, HFTP expanded HITEC in 2017 with two additional events outside: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org.Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###

New Women in Technology Luncheon Announced for HITEC 2019 Minneapolis

HFTP ·22 June 2018
As HITEC Houston wraps up its biggest week, plans for next year's North American event in Minneapolis are already in the works. New to the program is a Women in Technology networking luncheon designed to connect professionals and honor industry accomplishments. HITEC (Hospitality Industry Technology Exposition and Conference), produced by Hospitality Financial and Technology Professionals (HFTP), is the world's largest and oldest hospitality technology event and is dedicated to recognizing those guiding the forward path of hospitality technology. The inaugural luncheon will be June 17, 2019 at the Minneapolis Convention Center, and will feature an accomplished business leader speaker. Following the initial luncheon will be additional regional programs throughout 2019."A primary reason that HITEC attendees return year after year is the opportunity to meet with fellow industry professionals to share their ideas and learn from each other," said Frank Wolfe, HFTP CEO. "The addition of the luncheon offers a dedicated opportunity to celebrate the successes of the professional women who have focused their careers to hospitality technology. Hopefully the program will continue in successive years and will be a place to follow the evolution and progress of the industry and the women's careers."HITEC Minneapolis is June 17-20 at the Minneapolis Convention Center in Minneapolis, Minnesota USA. In addition, HFTP has several other coming events. The HFTP Annual Convention is October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. And HITEC Europe is April 10-11 at Palau de Congressos in Palma (Mallorca) Spain. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout North America, HFTP expanded HITEC in 2017 with two additional events outside: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org.Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.
commercial

Luxury Resorts Appreciate Guest Privacy Enhancements Included in Version Update for Springer-Miller's SMS|Host PMS

PAR Springer-Miller ·21 June 2018
STOWE, VT -- Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces that the latest update to their SMS|Host Property Management System, v.22.1, is now available and includes new functionality to conform to GDPR regulations.The fully-integrated SMS|Host Property Management System provides core property management tools as well as point-of-sale, owner management, online booking and other key resort functionality. In addition, SMS|Host interfaces with leading industry systems to ensure a seamless operating environment for hotels and resorts. With this new version, SMS has focused on personal security while enabling its customers with the ability to manage and secure the data privacy of their guests. The solution includes a package of Personal Data Privacy Controls including tools for compliance with the EU's General Data Privacy Requirements (GDPR)."Our customers are very excited about this release version of SMS|Host and the advancements that we're making with our solutions," commented Robert Selwah, President of Springer-Miller Systems, "This version update will help them better serve their guests by meeting security expectations while complying with the regulatory environment."As properties update to this version, they will be able to utilize Springer-Miller's new seamless Secure Data Extract (SDE) utility with vendors for whom real-time, two-way integration may be unnecessary. Built to support automated, schedulable, secure, one-way data exports, the SDE will benefit them by:Removing sensitive guest data prior to compression and encryptionReducing performance degradation resulting from command errors, extremely large file sizes or ill-timed transmissionsProviding a reliable, programmed transfer of data while simultaneously allowing for greater processing frequency"We know from speaking to our customers that they're energized and excited about upgrading to v.22.1 and taking advantage of all the new security features and capabilities," commented Selwah.SMS has deliberately taken the time to become proficient in General Data Privacy Requirements by working closely with GDPR experts to design a set of features that allow properties to easily conform to the key aspects of the requirements. Requirements include tracking guests' privacy preferences, documenting the information on file about them and complying with a guest's request to be forgotten."In conjunction with recent enhancements to our mobile, web and POS solutions, the emphasis on guest security with this release positions SMS and SMS|Host to continue to lead the luxury hospitality technology industry far into the future," continued Selwah.Springer-Miller Systems provides access to software version updates to all customers in good standing. These updates are backed by the strength of the SMS Support team, including 24/7 live support as well as an online HelpCenter, active Customer Community and live monthly webinars.About Springer-Miller SystemsSpringer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide. Springer-Miller Systems offers the SMS|Host Hospitality Management System, the truly guest-centric and fully-integrated property management system, and SpaSoft, a dynamic activities management and scheduling software solution for luxury spas.Visit www.springermiller.com for more information.

Championing the value of independent data

Hotel Yearbook ·18 June 2018
In April of this year, Carson Booth was named CEO of Berlin-based SnapShot GmbH. Previously the Global VP for Property Technology at Starwood, then Marriott, he brings a wealth of relevant experience to his new assignment at the helm of this six-year old company, already one of the largest hospitality data processors in the world. We talked to Carson about his vision for the company and the challenges ahead.Hotel Yearbook: First of all, Carson, congratulations on being named Chief Executive of this dynamic young company. For our readers who don't know the firm, can you give us a brief snapshot of SnapShot?Carson Booth: Thanks, Woody. I'm proud and excited to take on this new role. As for the company, it started out in 2012 with a vision to address the industry need for a different kind of access to hospitality data - one that would be independent of software providers and give access and control back to the organizations that needed access to the data.This began as a data aggregation and retrieval system to address the data silos. From there, we rapidly realized that the same types of systems had different ways to process and store equivalent data. With the support of new investors over the following years, we evolved into an extensive data platform with the capability to collect data from hotels, harmonize the data, and then make it available back to the business in much more accessible and customized formats.And it's not just the customer's data - we also bring in external relevant data, like guest reviews, OTA or competitive set data, to support management decisions and benchmarking capabilities to our customers.Furthermore, we run our "Marketplace" where developers can build applications against our data sets and sell innovative apps back to our customers. With this combination of a data platform, data harmonization and analytics and Marketplace, we are absolutely unique.HYB: How big are you?Booth: In terms of staff, we have 75 employees in seven offices around the world. As for the number of hotels we work with, at present we have over 5,000 PMS-connected hotels sending us data three times a day, as well as several industry data suppliers. Our intention is to grow this hotel number substantially, and in parallel, leverage our platform and capabilities to not only extend our data sets for hotels, but more broadly in the hospitality industry, like restaurants, to provide similar solutions.HYB: Why is data so important?Booth: That's a very fundamental question, but it can't be emphasized enough: Data is what allows a hotel or restaurant, first, to know its guests in order to deliver an enhanced guest experience on an individual basis, and, second, to know the operation, how it is performing internally as well as against external metrics. The challenge for the hospitality industry is its very decentralized nature of a brick-and-mortar business and our traditionally low technology investment ratios compared with other industries. Over the last few years, the industry has begun to realize the importance of data, and our technology suppliers have started responding with more mature solutions, for example cloud-based options, and so on. However, no single magic system exists to meet all the unique complexities for each hotel and operation, and therefore, data silos remain.Hotels and management companies spend an incredible amount of time and energy - and therefore money - trying to cobble together relevant data and transform this into actionable information to understand operations and glean insights. This data emancipation, harmonization and visualization is core to what we do.HYB: You've emphasized also the independence of the data you work with. What do you mean by that? Why is it important?Booth: You need to think of data as an asset, possibly even the most valuable asset you own. Why? Because by understanding your data, you can gain extremely valuable insights into your customers, your competition, and of course your own performance - and those insights will form the basis for most of the decisions you make, major and minor, about running your business, staying competitive, and ultimately, thriving.However, considering how most data is generated and stored, the problem is that it's not freely accessible. That's because so much of it is enmeshed - you could even say "trapped" - within systems that are not built to share data openly. This data must be emancipated so that you can use it as you need and wish, as its rightful beneficiary. This is what I mean by "independent data". You want all this data to be free and portable so that you can more quickly integrate it into the analytical tools of your choice and reuse it for your own purposes, no matter what your needs are.Here are two examples of how independent data can greatly simplify the complexities of moving the data or transforming it as you need: Our industry continues to see very active mergers and acquisitions of brand management companies; the portability of independent data for access or consolidation significantly reduces the immediate need to undertake a major technology change in the field. Independent data also addresses an ownership group's need for insight into how their business is performing - without complexities of trying to consolidate multi-management company reports and processes. This independent data can be exposed on the transaction-by-hotel level and easily consolidated since the data is already harmonized.HYB: Is this emphasis on the value of data a recent thing?Booth: Certainly in the past few years, there has been an increasing awareness of the value of the vast and diverse store of data that a company generates through its many business activities. At the same time, though, there has been a corresponding increase in the restrictions that managing this data is subject to. You only have to think of the European GDPR rules and its global impacts to understand what I mean. So from a very practical point of view, the question a company has to ask itself is, what are we going to do with all this data we have? How are we going to use it to innovate and grow?SnapShot is uniquely positioned to help a hotel or management group come to grips with these challenges, because of our three pillars of products and services that unlock the value of a property's data. First, we can collect the data and ensure that the data is harmonized. Second, we add relevant external data sets for a combined ability to visualize the information with analytics for understanding it. And third, we continue to build our unique Marketplace where developers build and deliver innovative hospitality apps. We see ourselves as directly addressing the needs of the hospitality industry as well as brining new value to the data itself.HYB: You've been on the job for a few weeks now. What can you tell us about your plans for the company?Booth: SnapShot has an amazing data platform that is capable of scaling significantly. Leveraging this platform is core to our plans and includes several paths. Firstly, extending our data set capabilities beyond PMS, POS and external data today, to include financial and procurement data for example, and then extending this data to our Marketplace community for innovative app development. Secondly, working with large and enterprise-class groups on off-the-shelf and custom data solutions. Thirdly, we will expand our industry education and awareness programs to continue to champion our belief in the value of independent data.HYB: It all sounds very intriguing, Carson, and we hope you'll keep us posted on your progress. Thanks for the interesting conversation!Booth: Thank you, too!About SnapShotFounded in 2012 with the vision to build the hospitality's premier data platform independent of any brand or software provider, SnapShot is now one of the largest hospitality data processors in the world, managing transactional data of over 6,000 independent and branded hotels worldwide, with over 45 different connected PMS systems, and growing. With the release of the Hospitality Data Platform, SnapShot enters its third phase, which brings forward its founding vision: a secure data platform, visualization capabilities, and marketplace. To find out more, please visit snapshot.travel.
commercial

ASSA ABLOY Hospitality to Showcase Future-Proof Innovations in Hotel Security Technology at HITEC 2018

ASSA ABLOY Hospitality ·18 June 2018
Stockholm -- ASSA ABLOY Hospitality, provider of advanced security solutions for the hospitality industry, will introduce a series of new innovations at HITEC 2018, taking place June 19-21 at the George R. Brown Convention Center in Houston, Texas. Continuous demonstrations of ASSA ABLOY Hospitality's recently unveiled Vostio and Bluvision solutions will be held at booth #901, along with information provided on enhancements made to RFID door lock security via MIFARE Plus EV1 IC technology.ASSA ABLOY Hospitality will also take part in HITEC Houston's Technology Showcase on Tuesday, June 19, in room 370-A from 4 to 5 p.m., where they will demonstrate how the Bluvision solution uses location-based beacon technology to enhance safety, while maximizing guest satisfaction and property efficiency. A Bluetooth Low Energy and cloud-based platform, Bluvision beacons can be used to detect movement in areas that are off limits, while providing the ability to create access badges that provide entry authorization. A platform that also focuses on empowering IoT-based services, Bluvision can further be used to provide guests with personalized offers based on their unique interests and specific location within a property. Staff members can use Bluvision's asset management functionality to track the location of inventory, and its sensors can be used to monitor temperature conditions in cold rooms."As a recognized leader in hotel security technology worldwide, we always look to present HITEC attendees with the latest technological advancements available to ensure their ability to safeguard guests while providing them with experiences that are memorable and fully satisfying," Christophe Sut, Executive Vice President and Head of the Global Technologies business unit for ASSA ABLOY Hospitality. "For this year's North American show, we're excited to be presenting key decision makers with new and innovative technologies that are expected to re-shape the industry and equip hoteliers with the industry's highest standard in security."ASSA ABLOY Hospitality's latest innovation, Vostio, is the first maintenance free, cloud-based management system designed to maximize operational efficiency and enhance guest convenience. Accessed through the cloud, Vostio can be managed from virtually anywhere in the world, since local servers are not required. Vostio is GDPR-ready and built on the latest industry standards, ensuring total data confidentiality, integrity and traceability through the use of its encrypted system. As a cloud-based platform, Vostio also receives automatic software updates to ensure that properties are always fully protected against the latest threats and vulnerabilities. Because Vostio does not require on-site servers, hoteliers can avoid time-consuming maintenance issues and eliminate the need for expensive hardware.During HITEC, ASSA ABLOY Hospitality will also demonstrate MIFARE Plus EV1 IC technology, as well as the latest advancements in RFID-based door lock security. The industry leading platform provides hoteliers with banking grade security features and enhanced usability, while also offering a seamless and cost-effective upgrade path. Other company solutions to be exhibited during HITEC include ASSA ABLOY Hospitality Mobile Access, VingCard Essence and VingCard Allure door locks, as well as Elsafe electronic safes.For more information about ASSA ABLOY Hospitality and its comprehensive line of security solutions, please visit www.assaabloyhospitality.com.

What hoteliers can do when crises strike

R. A. Rauch & Associates, Inc. ·18 June 2018
The U.S. has been hit with the longest streak of crises--mass shootings, natural disasters and security breaches--in the past decade. Hoteliers need to better prepare and develop plans for not if, but when crises strike.Crisis management will gain importance as active shooter training is added to a hotel's playbook and cybercrime continues to increase dramatically."Run. Hide. Fight" training and a technology expert at each company is now required. It is paramount to our future liability that we train our staff and have procedures in place for all potential crises.As to General Data Protection Regulation (GDPR), this has come up quickly and applies to all hotels, especially those that pursue European travelers. Hotels need traveler consent to store any data related to a European traveler, and it is recommended that we start doing that for all guests.Active shooters and disastersHigh school shootings have occurred far too often. The Santa Fe High School shooting could have been far more traumatic and caused the loss of many more lives if the school hadn't had both security and "active shooter" training in place. The training is now required for all hotels. The FBI, your local police department and Homeland Security have comprehensive materials on this subject that will provide as resources for hoteliers. Being prepared for any terror event or natural disaster is critical to both saving lives and minimizing negative impacts.Rapid hotel evacuation is key to a crisis plan, and all team members must know the evacuation route. Rapid lock down of the hotel or areas of the hotel will limit a shooter's movements. It is vital that hotel staff become acquainted with Homeland Security's detailed guides on this type of training activity. Developing a first-responder pack that includes detailed hotel plans and critical infrastructure would be paramount to a crisis plan as well. Cellphone numbers of all team members must be available to ensure safety and enable crisis communication.The same protocols regarding evacuation should be established for natural disasters. Just recently, a fast-moving lava flow from Hawaii's Kilauea volcano led local officials to close a highway on short notice. They needed to communicate to all travelers that thin strands of glass fibers carried in the wind could injure eyes and lungs. There must be real training and tangible procedures in place as we must never assume all will be calm tomorrow. I just scheduled our 2018 training with our local police departments for our teams, and I encourage all of you to do the same.CybersecurityCompanies should ensure that the property management system is on a different network than public Wi-Fi and that all networking devices have default account passwords changed. All software and operating systems in use must be up to date with the latest patches and versions, and employees must be trained to recognize harmful forms of cyberattacks to ensure the protection of guests.All passwords should be reset when an employee leaves the company. Each front-desk employee should have a unique PMS password as well as a secure computer password. Passwords should not be visible to guests. To ensure the security of computer systems, team members should be trained to lock any front-desk operating systems when they step away from the desk, and to never leave portable devices unattended.Companies need to have internal and external access to IT expert resources 24/7. Protocols should be put in place to prevent hotel staff from using hotel property for personal purposes. Periodic audits of employees and their activities should be enacted to ensure security. This merely touches the basic needs in this area of potential cybercrime.GDPRThe GDPR took effect on 25 May. The impact on almost all U.S. businesses is massive. While this is a European regulation, it will significantly impact the global lodging industry. Further, in the event of a cybersecurity attack or data breach, companies only have 72 hours to report the situation or there are financial consequences.Hotels that actively seek European guests will be required to be compliant with GDPR. This means that hotel guests can insist their data be erased. Sensitive data is personal information about an individual that could be used to discover their identity and gain access to their accounts.GDPR requires us to designate a data protection officer within our organizations. Companies must gauge whether or not any activity outside of the European Union will require communication with a person in the EU after the initial gathering of information. A risk assessment will review the data gathered and allow EU citizens to make updates to their personal data.Put your plans together and go out and have a great summer!
commercial

SpaSoft Integrates New Security Enhancements to Latest Release

PAR Springer-Miller ·18 June 2018
STOWE, VT -- Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces the availability of version 7.0 of the SpaSoft Spa and Activity Management Solution.SpaSoft version 7.0 features focus on:GDPR (General Data Protection Regulation) Enhancements,Secure Payment Solutions Extensions with PXP EMV,Central Configuration Standardization, andMicrosoft SQL Server Database Support.SpaSoft version 7.0 offers an updated system with a series of features that will assist spas to comply with the GDPR regulations and provide methods to enhance overall guest data security. In an effort to attain our goal of being completely database agnostic, the SpaSoft system has expanded its database support to include Microsoft SQL Server, providing more options for our customers.SpaSoft now offers an additional secure payment solution with our proud partner PXP, which supports our mission of being out of PA-DSS Scope with respect to the Payment Card Industry security requirements. PXP adds to the already extensive list of partners that SpaSoft securely interfaces with to ensure optimal operations."We couldn't be more excited about our partnership with PXP. Our SpaSoft customers are comforted knowing that their data is protected as a result of our extensive security measures. Adding integration with PXP allows us to extend that peace of mind to our SpaSoft customers around the globe." commented Michelle Young, Vice President of Sales & Marketing for SpaSoft.Franco Del Basso, Board Director and Head of Business Development for PXP commented "We are delighted that the integration between SpaSoft and our ANYpay applications was achieved. Our relationship with Springer-Miller Systems spans many years with mutual Customer relationships across Europe. This latest integration with our PCI P2Pe approved applications will ensure customers benefit from both systems robust security features and will help cement further growth across our mutual territories."The latest additions to the SpaSoft Enterprise module, released last year focused on the ability to set central configurations for spas. SpaSoft Enterprise leverages the benefits of SpaSoft Hosting Services or a customer-managed hosting environment, to connect individual spas in the cloud. Spa groups, chains and management companies that choose to utilize SpaSoft Enterprise gain the ability to see and access valuable information in real time from a single location.The Central Configuration Standardization enhancement enables more efficient and controlled standardization at the enterprise level. Configurations can be "locked down" and only changed at the enterprise level, if desired, or controlled with user clearance. This feature also allows spas to easily enter basic configurations to help accelerate the onboarding process. This enhancement allows for reductions in system training time and increases efficiencies in the spa.Finally, in v.7.0 SpaSoft has added the Microsoft SQL Server database system as a new data storage option. From a user perspective, there is no operational difference. This addition allows customers who use SQL Server today to extend that database to operate SpaSoft also. SpaSoft is now one-step closer to being database agnostic. Penka Sevova, SpaSoft General Manager commented, "As we move towards the future, SpaSoft will continue to open up the platform and offer our customers a variety of operational choices. This includes hosting, enterprise, relational databases, reporting and much more."About SpaSoft and Springer-Miller SystemsSpringer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide. Springer-Miller Systems offers the SMS|Host Hospitality Management System, the truly guest-centric and fully-integrated property management system, and SpaSoft, a dynamic activities management and scheduling software solution for luxury spas.Visit www.springermiller.com for more information.About PXPPXP are experts in integrated payment technologies with PMS and POS systems including on-line payment channels and tokenization services. These added value offerings streamline a merchant's operations, save time and therefore costs, increasing revenue and enhancing the customer experience. PXP has a rich heritage of providing the hospitality, cruise and retail industries with payment solutions that complement the unique requirements of their business.PXP offers a wide variety of security and fraud & risk tools so merchants can accept payments securely including PCI certified applications and solutions for point to point encryption.
commercial

GDPR - 5 Last Minute Things That You Need To Do

TrustYou brainTRUST Blog·18 June 2018
You probably know by now that the EU General Data Protection Regulation (GDPR) is a new implementation, meant to reinforce the protection of customer data and online safety, as well as increasing the transparency of data exchange between customers and businesses. Having our headquarter in Munich, we’re proud to say that TrustYou is GDPR compliant and we have thoroughly researched the topic and adopted the new regulations.
commercial

Marketers struggle to track audiences after Facebook and Google scale back data for GDPR

hotelmarketing.com·18 June 2018
Google’s and Facebook’s preparations for the General Data Protection Regulation have caused a headache for marketers that relied on the platforms for ad targeting.

HFTP Responds, Makes Changes to HITEC Europe 2019

HFTP ·17 June 2018
From the conference perspective, HITEC Europe's education program has received superior feedback each year. To accommodate for an overall modification of the event, there will be adjustments across all elements. This includes a reworking of the conference schedule to allow exclusive education hours and exclusive exhibit stand hours. As education is a key element to an event like HITEC Europe, the program planners will also provide access where possible to exhibitors and their staff, a frequent request made by exhibitors. Also, to provide the high-level networking and education opportunities for CIO/CFO delegates, invitation-only sessions during the conference and a private networking dinner will be incorporated into the schedule for this group.To build on the event, making it a hub of hospitality education and innovation, HFTP will continue to host co-located partner events at the Palau de Congressos, including HSMAI Region Europe and Entrepreneur 20X, a start-up pitch competition."One thing that was very clear from our evaluations, is that attendees want to make sure that HFTP continues to maintain the superior level of education offered and that we do not change our philosophy to a for-profit, 'pay to play' model," said Frank Wolfe, HFTP CEO. "As a not-for-profit organization, HITEC Europe has a dedicated group of industry experts who donate their time to both create and vet the education quality and HITEC Europe will continue that system."From the exhibition perspective, HFTP will make several logistical changes. These include requiring a higher service level from those who service stands, more food and beverage inside the exhibition, an easier registration processes and allowing exhibitors increased access to their stands for private appointments. Exhibition stand selection for HITEC Europe 2019 will be held in the same order as it occurred during the Amsterdam selection process.From a location prospective, evaluations indicated that attendees wanted the event to move around Europe. After consulting with HFTP partners, HSMAI, it was decided to locate the events at Palau de Congressos in Palma (Mallorca) Spain, the two year old center managed by Melia Hotels and located in one of the most beautiful resort areas in Europe. https://www.melia.com/es/palau-de-congressos/home.htmlhttps://www.melia.com/es/palau-de-congressos/home.htmlFor more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout North America, HFTP expanded HITEC in 2017 with two additional events outside: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org.Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.
Article by Sarah McCay Tams

Blockchain: Loyalty And The Next Generation Of Traveller

Duetto ·15 June 2018
Blockchain is the next major disruptor to the travel industry, according to industry experts talking at the Blockchain Demystified - How will it change your business? panel discussion at last week's EyeforTravel Europe Summit.According to a recent survey by the World Economic Forum, 58% of executives anticipate that 10% of global GDP will be stored on blockchain before 2025. Hoteliers need to pay attention to this new, technological revolution.Talking at the EyeforTravel Europe Summit, Simon Talling-Smith, Chief Commercial Officer, Voy - a cryptocurrency and loyalty programme, tackled the issue of how blockchain and cryptocurrency could be used in travel loyalty programmes.He highlighted the current state of the loyalty market, in which 80% of users don't have enough points to redeem or can't log in or have forgotten their password. He said blockchain offered a perfect opportunity to fix some of the ills associated with loyalty."You need to motivate your customer. Give them something they can keep spending. There is a direct correlation between spend rate and engagement with product," he said.Talling-Smith explained how loyalty programmes are not just about providing a currency, but about tracking traveller habits. It's about personal data. However, the roll out of GDPR is changing all this. "Your power over your data is now more powerful than anyone thought it would be," he said.Using blockchain, users retain control of their personal data."You can permit access to a standard profile and choose whether or not to share your whole travel history. What incentives would companies put in place to allow them full view of your entire travel history? Imaging if you knew the entire travel history of your customers?" he asked.By giving the data control to the consumer, blockchain allows companies to track people with complete compliance.David D. Brillembourg, CEO, Brillembourg, provided a compelling overview of the future of blockchain. In his presentation, he pointed out that $1 trillion worth of travel will be in the blockchain in the next 10 years.He talked about his STEP travel ecosystem, which is powered by blockchain and cryptocurrency, and aims to provide a cost-effective solution for travellers and hotel owners. He explained how blockchain will provide an alternative distribution channel to the OTAs, via new blockchain distribution ecosystems.Brillembourg also highlighted how the consumer has changed and how they will change further."The change behaviourally has already happened; people are living in a virtual world. They already use virtual currency in their lives, for example, through video games," he pointed out.Millennials and Gen Z are set to inherit $30 trillion, according to Brillembourg. These generations were born with mobile, social media, the sharing economy and cryptocurrencies. With a strong send of wanting to belong, and susceptibility to FOMO and YOLO, this market was born to travel."Crypto economics allow us for the first time to empower the traveller, putting the digitally native traveller at the centre using the wallet and coins," Brillembourg said.Ilya Khanykov CEO, Bartini, Inc, wrapped up the session with a quick presentation on how blockchain could reduce transactional costs. Bartini is prototyping flying cars. According to Khanykov, blockchain reduces the barriers to entry, and will be used to manage the product's back office and make sure the system is safe and secure.He said blockchain provided a: "transparent playground for everyone to find their place, growing ecosystems far beyond what we thought."RELATED HOTEL REVENUE STRATEGY ARTICLESCreativity And Innovation Fuel EMEA GrowthThe Definitive Guide To Hotel Blockchain TechnologyThe Blueprint for Taking Business Back from OTAs

Does EU GDPR Affect U.S. Hospitality Companies?

15 June 2018
By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance. Excerpt from the 2018 HITEC Bytes Special Report.

HFTP Announces Entrepreneur 20X Sponsorship Agreement with Amadeus at HITEC Houston

HFTP ·15 June 2018
Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce its Entrepreneur 20X (E20X) sponsorship agreement with Amadeus for HITEC Houston. The successful E20X pitch competition, featuring hospitality technology startups, will take place at HITEC Houston in the afternoon on June 18, 2018. HITEC Houston will take place from June 18-21, 2018 at the George R. Brown Convention Center in Houston, Texas USA.HFTP's Entrepreneur 20X program is a pitch competition that provides hospitality technology start-ups a career-boosting opportunity with exposure to top industry mentors, investors, leaders and executives. The startups compete for a cash prize, two separate awards and much more in this thrilling competition series. HITEC Houston attendees may visit startups following the competition in the HITEC Houston exhibit hall at the Innovation Lab."HFTP is excited for our partnership with Amadeus for this year's Entrepreneur 20X at HITEC Houston," said HFTP CEO Frank Wolfe. "Entrepreneurship plays an important role in fueling evolution to industries, and Amadeus supports this innovative spirit in the hospitality technology market by providing hospitality solutions for every stage of the consumer journey.""We are thrilled to support the competitors at E20X and see the newest ideas that can help shape the future of hospitality," said Hazem Hussein, Hospitality Division CEO at Amadeus. "Through our Amadeus Ventures Program, we have assisted over 1,200 early stage startups. By creating these mutually beneficial relationships, we bring innovate solutions to the industry."Amadeus develops open, cloud-native technology solutions for global hospitality organizations. From search and booking to check-in and departure, Amadeus's offerings help consumers improve efficiency, deliver exceptional experiences and exceed brand promise. Amadeus works with leading referral and reseller partners, technology companies, channel and lead generation organizations, as well as hospitality and academic institutions with one goal: to put customer needs first.For more information about E20X, email e20x@hftp.org. In addition to HITEC Houston, HFTP has several other events upcoming in 2018. HFTP Annual Convention will October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About AmadeusAmadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies). The Amadeus group employs around 15,000 people worldwide and does business in more than 190 countries. The company has central sites in Spain (corporate headquarters), France (development) and Germany (operations), and offices in 70 countries around the world. The group operates a transaction-based business model. Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index. Learn more here.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP expanded HITEC in 2017 with two additional events outside the annual North American event: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###

HITEC Houston Tuesday General Session Announced: "Technology and the Power of the C-Suite"

HFTP ·14 June 2018
Hospitality Financial and Technology Professionals (HFTP) added a new general session - "Technology and the Power of the C-Suite" - to the HITEC Houston education program. The session features C-level hospitality executives from brands, ownership groups and technology companies who will debate the future of emerging technology trends, funding for IT development and the nature of competition in a digital marketplace. The general session will take place from 8:30 to 10:00 a.m. on Tuesday, June 19, 2018. Immediately before the session, Tammy Farley and Jing Zhu will be inducted into the HFTP International Hospitality Technology Hall of Fame - HFTP's highest level of recognition in the area of technology.The session will be moderated by HFTP Global Treasurer Michael Levie, CHTP, COO at citizenM, and include the following c-level hospitality executives:Cindy Estis Green, co-founder and CEO, Kalibri Labs, LLCBarry Goldstein, EVP and chief commercial officer, WyndhamAsh Kapur, SVP, hotel asset management and chief revenue officer, Starwood Capital Group"From guest experience to business infrastructure, will hoteliers move outside of their core businesses to transform traditional brand models? Or, will third parties in the travel sector evolve to dominate the booking and stay experience for hotel guests?" asks HFTP CEO Frank Wolfe. "This new general session will explore the gap in the valuation multiples of public companies in travel, and discuss limits of loyalty, power of data, new economics in customer acquisition and how technology investments may play a role in establishing the winners in a dynamic new environment."In addition to HITEC Houston, HFTP has several other events upcoming in 2018. HFTP Annual Convention will October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout North America, HFTP expanded HITEC in 2017 with two additional events outside: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org.Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###
commercial

ASSA ABLOY Hospitality Brings Cloud-Based Security to the Hotel Market with New Vostio Access Management System

ASSA ABLOY Hospitality ·13 June 2018
Stockholm - June 13, 2018 - ASSA ABLOY Hospitality, provider of advanced security technologies for the hospitality industry, announces the launch of its cloud-based access management system, Vostio. The first cloud-based system of its kind designed for the hotel space, Vostio is a maintenance-free and universally accessible system that requires no local servers, providing staff with a user-friendly solution that allows them to efficiently manage all areas of a property from any location.Designed to maximize operational efficiency and enhance the guest experience, Vostio works to ensure that all properties across a hotel chain are equipped with the same high standard functionality and that all corporate guidelines are uniformly followed. With a focus on enhanced security and data privacy, Vostio is GDPR-ready and built on the latest industry standards, ensuring total data confidentiality, integrity and traceability through the use of its encrypted system. As a cloud-based platform, Vostio also receives automatic software updates to ensure that properties are always fully protected against the latest threats and vulnerabilities."We're in a new era of security technology, with hotels and businesses in general moving away from traditional hardware to incorporate cloud-based solutions to streamline operations and increase property and data security," says Christophe Sut, Executive Vice President and Head of the Global Technologies business unit for ASSA ABLOY Hospitality. "With this in mind, we knew that, to continue the evolution of security technology, that we needed to develop a new groundbreaking solution that still offered the traditional services we are known for, while creating an entirely new experience that ensures security and peace of mind for everyone."Since Vostio is accessed through the cloud, hoteliers can now leverage the ability to securely oversee and manage their access management operations from anywhere in the world, with features that include:Control staff and guest accessInstant activation or deactivation of mobile keysCoding of RFID keycards when used in conjunction with an encoderRevocation of room access to ensure onsite securityMonitoring of system healthReviewing events such as access attempts and keycard creationWith no need for on-site servers, hoteliers using Vostio can also avoid both costly hardware expenses and time-consuming maintenance issues. Further reducing costs, Vostio's also offers standardized monthly license subscriptions. Developed as a future-proof system, Vostio is equipped to seamlessly integrate with new property upgrades and is also compatible with existing door hardware. Vostio's scalable platform allows it to meet the needs of any property, regardless of type or size, and can integrate with other cloud-based solutions to additionally improve efficiency and reduce costs.Hoteliers will get a first look at Vostio and its capabilities at HITEC Houston, taking place June 18-21 at the George R. Brown Convention Center in Houston, Texas. To schedule a demo during HITEC at ASSA ABLOY Hospitality's booth #901, please click here to fill out an online request form.For more information about Vostio and its advanced access management abilities, please visit www.assaabloyhospitality.com/vostio.
commercial

Intelity Cites 5 Things to Consider When Buying Mobile- and In-Room Technology

Intelity ·12 June 2018
Orlando, Fla. -- Hoteliers will be flocking to Houston next week to attend HITEC, the world's largest hospitality technology show. Top of mind for many hoteliers is seeing the latest mobile and in-room technologies on display at this event, to be held June 18 to 21 at the George R. Brown Convention Center. Before shopping the tradeshow floor, Intelity - the 2018 "Official Mobile and In-Room Technology Provider of the Forbes Travel Guide" - is making available to attendees an "In-Room Solutions Checklist" and a "Mobile Solutions Checklist" that will equip them with a side-by-side, feature-set comparison to aide in their quests. To download the Checklists, click here."We anticipate there will be more mobile- and in-room solution providers at HITEC 2018 than ever before," said Intelity Chief Technology Officer Chris Grey. "Seeing at a glance who is (and is not) offering Brand Customization, Real-Time Curated Content, In-Room Dining (integrated to POS), Integrated Room Controls (lights, HVAC, drapes, TV), In-App Chat, Guest SMS & Facebook Messaging, Reservation Look-up, Loyalty Points Lookup & Status, Integrated Check-In and Mobile Key (to name just a few in-demand features) will help attendees make far better buying decisions."Intelity not only has longevity in the industry - we made our debut at HITEC 9 years ago - but we are the confident choice for hoteliers concerned with security and privacy issues and those requiring integration to existing solutions," he said. "Intelity is GDPR compliant, and no matter where in the world a hotel is located, we've established 70+ integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls) that include privacy regulations. We encourage all HITEC attendees who are looking for mobile- and in-room solutions to download these two Checklists so they can see instantly why Intelity is the only choice for centralized guest-engagement solutions."5 Things to Consider When Buying Mobile and In-Room TechnologyTo help hoteliers make smarter technology buying decisions at HITEC, Intelity is presenting these five tips:Consider Guest Wants - Flexibility is key to guest satisfaction. A solution that makes guest-to-staff communication easy and convenient using a variety of mobile channels will increase their engagement and drive revenues as well as satisfaction scores. Before selecting a mobile guest-service platform, make sure that it can be accessed by any mobile device and that it supports all chat channels.Consider Staff Needs - The more flexibility guests have, the harder it is for staff to manage their expectations. Ensure that the guest-service platform your hotel selects has tools for controlling that flexibility and ensuring an efficient and streamlined operation. Technology can only enhance a hotel product and make it special or unique when flexibility can be appropriately managed.Choose the Right Hardware - Security and privacy are top of mind for hoteliers, especially with GDPR Regulations now in effect. Not every vendor takes security and privacy as seriously as they should, but it must be the focal point of every solution being developed. One of the best ways to ensure guest data security is to use highly-secure Apple products.Look for Seamless Integrations - Integration is a key differentiator when forming a vendor partnership. Regardless of what technology a hotelier is looking for, the supplier should be able to mesh it seamlessly into the hotel's current technology stack without further development.Request Marketing Support - Communicating the technology options available to guests before, during and after their stay can be challenging. Be sure to select a technology provider that offers guidance on how to market your new mobile or in-room solution. You can't throw technology at guests and expect them to know how to use it. Choose a vendor with years of industry experience and a solution that is usable and engaging."Shopping HITEC for new technology solutions can be easy - and even fun - if you have the right resources," Grey said. "We encourage anyone looking for mobile- and in-room technology solutions to download our Checklists prior to the show and see how other providers stack up next to Intelity. We will be standing by in Booth 2127 to discuss your findings and show you why Intelity has been the leading hospitality guest-service platform for a decade."For more information about Intelity's solutions for the hospitality industry, click here.
commercial

Beekeeper Achieves ISO Certification to Protect Hotels' Data

Beekeeper ·12 June 2018
SAN FRANCISCO, CA -- With the European General Data Protection Regulation (GDPR) now in effect, Beekeeper is pleased to announce that it is now ISO 27001 Certified in addition to being GDPR compliant. Published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), the ISO standard is protecting intellectual property, employee details, and information entrusted to Beekeeper by third parties. As a SaaS offering and recognized data processor, Beekeeper has completed all necessary technical and organizational measures to ensure that its product and services will reduce its customers' risk significantly in the digital workplace."The ISO 27001 certification demonstrates that Beekeeper is actively managing its data security in line with international best practices, including GDPR," said Dr. Amir Ameri, Beekeeper Chief Data Officer. "This is the best international practice standard for information security, and it covers people, processes and technology. By protecting information and reducing risk using this three-pronged approach, Beekeeper is defending itself from technology-based risks and other common threats, such as poorly informed staff or ineffective procedures. Now that we have ISO certification in place, hoteliers can rest easy knowing that the information they share using our platform is safe."GDPR requires:The pseudonymization and encryption of personal data;The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;A process for regularly testing, assessing and evaluating risk and the effectiveness of technical and organizational measures for ensuring the security of the processing.ISO 27001 certification enables Beekeeper to:Reduce information security risks through data encryption. With ISO Certification, Beekeeper can identify which assets are at risk and require encryption to adequately protect them.Ensure ongoing confidentiality, integrity and availability of information. If the data is available but in a format that is not usable because of a system disruption, then the integrity of that data has been compromised; if the data is protected but inaccessible to those who need to use it as part of their jobs, then the availability of that data has been compromised.Mandate risk assessment by identifying threats and vulnerabilities that can affect its information assets. It also provides steps to assure the confidentiality, availability and integrity (CIA) of that data.Address the importance of business continuity management. It provides a set of controls that will protect the availability of information in case of an incident and protect critical business processes from the effects of major disasters to ensure their timely resumption.Undergo independent assessment and audits by an accredited certification body to ensure that it is meeting the requirements of the Standard."Beekeeper has undertaken this rigorous certification process to ensure that data breaches can't happen to us or our customers," Ameri said. "Helping hotels of all sizes to keep their information assets secure is our top priority. Beekeeper will reduce risk for hoteliers significantly in the digital workplace."Breakfast with Beekeeper at HITECBeekeeper is inviting hoteliers to attend a private educational breakfast at HITEC on Wednesday, June 20th, at 7:00 a.m., at the Audi Sports Club at the BBVA Compass Stadium (just 2.5 blocks from the Convention Center). During the event, Sixty Hotels will discuss the digitization of their workforce, share property updates and best practices, both of which are protected by GDPR and ISO compliance.To register for the Beekeeper Breakfast event, click here.

HFTP International Hospitality Technology Hall of Fame 2018 Inductees Announced

HFTP ·11 June 2018
The International Hospitality Technology Hall of Fame is HFTP's highest level of recognition in the area of technology. Since 1989, 44 individuals have received this award as a reflection of their contributions to the hospitality industry. Farley and Zhu were nominated and selected by their peers for representing the best in innovation and application, and for being leaders in their profession.Tammy Farley, co-founder and president of The Rainmaker Group, was selected for influencing the evolution of revenue optimization to meet the needs of today's global hospitality market. Since co-founding Rainmaker in 1998, she has been credited for her leading role in securing the company's impressive growth. Her natural abilities in entrepreneurship have proven vital in identifying opportunities that have helped Rainmaker to enhance and expand its industry leading portfolio of hospitality and gaming technology solutions. Over the past two decades, Farley has maintained her dedication to ensuring that more and more properties have the ability to leverage the latest advancements in revenue management technology."I am so very honored to be inducted into this prestigious group of hospitality professionals," says Farley. "Advancing the way hospitality revenue managers utilize technology has been both my personal objective as well as Rainmaker's corporate mission for over 20 years and it means a great deal to have our efforts recognized."Jing Zhu, founder and chairperson of the China Hospitality Technology Alliance (CHTA), was selected for establishing the Chinese hospitality technology network. CHTA aims to build industry innovation best practices and future platforms through talents in China and worldwide, and to connect ecosystems with leading-edge technologies to make travel and hospitality a better and fun space. Zhu is also CEO of 3D Networks a hospitality technology business where her emphasis on leading-edge hospitality technologies has resulted in a significant transformation for the business. She has more than 18 years of extensive experience in the IT/Telco industry."I am so honored and very humbled to receive such a significant award," said Zhu. "CHTA with a mission will continue striving for connecting East and West from innovation and technology perspectives."HITEC Houston will take place from June 18-21 at the George R. Brown Convention Centre in Houston, Texas USA. Also this year is HITEC Dubai, which will take place from December 5-7 at the Madinat Jumeirah in Dubai, UAE in partnership with Naseba. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout North America, HFTP expanded HITEC in 2017 with two additional events outside: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###
commercial

Big Changes from Facebook and Instagram

Lodging Interactive Blog·10 June 2018
GDPR has everyone scrambling to make big changes, and in the midst of all of it, there’s a handful of big social media changes that have slipped through unnoticed, coming from both Facebook and Instagram. In this latest edition of our biweekly newsletter, we’ll take a close look at the ones that will directly impact hotels and resorts.
commercial

How and why you have to deal with the watershed that is GDPR

eHotelier.com· 7 June 2018
If you are reading this, you have probably been inundated with emails from companies announcing that they have adopted new and better privacy and security policies and procedures. This isn’t a coincidence – as of May 25, 2018, the EU’s General Data Privacy Regulation (GDPR), requires every organization that does business in the EU, or that collects information from EU citizens, to guarantee the privacy and accuracy of personal information.

Technology Pulse: A roundup of digital news

hotelnewsnow.com Featured Articles· 6 June 2018
This month’s roundup of news from the technology sector includes how Instagram determines placement; GDPR in effect; and more.

HFTP Announces Startups, Judge's Panel and Mentors for Entrepreneur 20X at HITEC Houston

HFTP · 6 June 2018
Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce the selected hospitality technology startups, expert judges panel and industry mentors that will participate in Entrepreneur 20X (E20X) at HITEC Houston. Sponsored by Amadeus, the E20X pitch competition will take place in room 342 on Monday, June 18, 2018 from 1:00 to 4:00 p.m. inside the George R. Brown Convention Center in Houston, Texas USA; all registered HITEC attendees are welcome to attend.E20X innovators will pitch their business concepts to a room of HITEC attendees and a panel of six judges. The E20X judge's panel will determine the "E20X Judge's Choice Award" winner who will receive $5,000 USD and will receive extensive promotion by HFTP. HITEC attendees will determine the "E20X People's Choice Award" winner by voting for their favorite startup through the event mobile app; attendees may visit startups following the competition in the HITEC Houston exhibit hall at the Innovation Lab. E20X mentors will meet face-to-face with the entrepreneur pitchers hours before the E20X competition takes place sharing their experience, answering questions and making invaluable connections.The 2018 E20X Houston pitching companies include: Beekeeper; Stratifyd; TrayAway; Shenzhen Showboom Technology Co., Ltd.; Zendelity; Bookcliff Software, LLC; Sencity Corp; Jibestream; Conichi; LuggAgent; Proxce, Inc.; Reply.ai; PopulStay Pte. Ltd.; When Labs; ZiFiSense; HeyMojo, Inc.The 2018 E20X Houston expert judges' panel includes:Carson Booth, CHTP, CEO, SnapShot GmbHDiane Estner, President, DANNI EnterprisesMark Fancourt, Travel and Hospitality Technology CXOPrakash Shukla, Managing Partner, Wayfare VcScot Campbell, CHTP, CTO, North America Concerts - Live NationVanessa Ogle, CEO and Founder, EnseoThe 2018 E20X Houston onsite mentoring team includes:Bernard Ellis, CHTP, CRME, President and Founder, Lodgital Insights LLCDonna Hale, CEO and Owner, FEH Consulting, LLCHenri Roelings, Founder and CEO, HsyndicateKathleen Erickson, Director - Guest Facing Technologies, Hilton WorldwideMichael Cohen, Managing Partner, TechPartnerRich Siegel, President and Publisher, Hospitality UpgradeRon Tarro, Managing Member, SalientVoice Ventures, LLCShannon McCallum, Vice President - Hotel Operations, Mandalay Bay Resort & CasinoSophie Pommois, Project Director Global Distribution, Global Hotel AllianceFor more information about E20X, email e20x@hftp.org. In addition to HITEC Houston, HFTP has several other events upcoming in 2018. The HFTP Annual Convention is October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP expanded HITEC in 2017 with two additional events outside the annual North American event: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###
commercial

HAPI Taps Laurent Idrac as Latest Advisory Board Member

HAPI · 5 June 2018
Miami - June 5, 2018 - HAPI, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, has appointed Laurent Idrac, a 30-year veteran of the global hotel technology industry to its Board of Advisors. In preparation for rapid adoption and growth, this strategic appointment reflects HAPI's commitment to true innovation, leadership and positive change for the hotel market."I have a strong belief that HAPI serves the entire hospitality industry by solving its two most burning issues that dramatically slow down innovation -- data management and system integration," stated Idrac. "I wore a hotelier hat for most of my life in the U.S. and abroad, so I understand what is needed to better serve guests, cope with permanent change and data that continues to grow exponentially. I am honored to join HAPI to work alongside talented experts and highly respected professionals for the greater good of our industry."Currently serving as an independent consultant, Idrac is a recognized hotel technology leader whose career spans over three decades. He managed IT departments for Accor North America from 2002 until 2012 and, as Global Chief Information Officer for AccorHotels, oversaw numerous IT projects that contributed to the company's global digital transformation. From 2012 to 2017, Idrac managed AccorHotels' partnership with the Innovation Factory, the first innovation campus cluster in Paris. In 2014, he was elected to the Board of Governors of HTNG (Hospitality Technology Next Generation). He also served as a member of the Customer Advisory Boards of Oracle and Amadeus Hospitality and in 2017, received the Innovation Award from CHTA (China Hospitality Technology Alliance)."We are grateful to have one of the greatest minds in the hotel technology industry to help guide us in our quest for true innovation and change in our industry," said Luis Segredo, president and CEO of Data Travel, LLC, the developer of HAPI. "With his exceptional intellect and integrity, Laurent is uniquely qualified to help us identify opportunities for meaningful change and opportunity."HAPI's comprehensive data streaming, integration and enrichment platform aggregates data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams."Every hotelier knows that the most common IT issues are related to interfaces between systems - and every technologist in hospitality is struggling with having so many systems that need to 'talk to each other' and with only poorly architectured solutions available," continued Idrac. "Most systems on the market rely on obsolete point-to-point connections, with a change in one impacting links to the others, creating data inconsistency and dramatically reducing performance. HAPI is the only answer to that dilemma. Also adding a significant burden to hoteliers are compliance requirements, such as GDPR. HAPI has considered these stringent privacy requirements since the initial design and data governance is a critical piece of its foundation."To learn more about the HAPI data streaming and integration platform, please schedule a demo at HITEC Booth # 2810 (Data Travel, LLC) in Houston, June 19-21 or visit hapicloud.io.

HFTP Launches New F&B Bytes Site, an Addition to its Online News Portfolio

HFTP · 5 June 2018
Hospitality Financial and Technology Professionals (HFTP) continues to build on its online news series with the addition of its F&B Bytes website. Powered by Hsyndicate, an electronic media-hub based in The Netherlands, F&B Bytes is an aggregated content destination where users will find the latest food and beverage news all in one place. Recognized as a global educator in the hospitality industry, HFTP now offers hospitality professionals online news resources specific to technology, clubs, finance, GDPR, F&B and its association at large. HFTP's informational sites include: HITEC Bytes, Club Bytes, Finance Bytes, F&B Bytes, GDPR Bytes and HFTP News.The website allows users to stay updated with food and beverage trends, information and updates in the same easy-to-access format featured on its other news sites. F&B Bytes is a cross-platform site serves as a daily news outlet that brings together specific publications, reports, feature articles, white papers and more."As the global spokes group for hospitality finance and technology professionals, HFTP has an obligation to provide our stakeholders with a trusted digital channel of information," said HFTP CEO Frank Wolfe. "Expanding the industry's access to curated knowledge is another reason that HFTP is granted nonprofit status and entrusted with experts who volunteer their time to provide solutions to everyday industry problems."HFTP's informational news sites were created with the goal of categorizing the large amounts of available information, and presenting the news in a more convenient way for users. F&B Bytes allows companies to publish their content to the site; registered users receive the additional benefit of having their content published to both F&B Bytes as well as PineappleSearch.com, the world's only hospitality-specific search engine. For those interested in publishing content or advertising on F&B Bytes, please contact HFTP Chief Marketing Officer Jennifer Lee, CAE at jennifer.lee@hftp.org or +1 (512) 220-4023.For more information, visit www.hftp.org and https://fb.hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.###
commercial

Clairvoyix Client Databases GDPR Ready Before Deadline

Hotel Online· 4 June 2018
Clairvoyix, the leader in data-driven marketing automation for the hospitality industry, announced today it has successfully processed more than 100 million past guest records to ensure clients’ General Data Protection Regulation (GDPR)-affected guests meet the requirements as stipulated in the regulation. The deadline to complete this was May 25.

Newletter

Thank you for subscribing. Your email address has been added to our mailing list.
Close
To subscribe to the GDPR Bytes Newsletter please enter your email address below.
An error occured, please check your input and try again.
CancelSubscribe